annual-report news archive
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Tree Trimming Program Underway: April–November 2026
May 5, 2026Tree trimming helps maintain safe and reliable electricity in Kingston. Utilities Kingston is continuing its commitment to community safety and reliable electricity service through its annual Vegetation Management Program. This program began in late April and continues through November 30, 2026.
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Spring digging ahead? Click before you dig!
April 9, 2026Whether you’re planting shrubs, digging a garden, installing a fence, or building a deck, if your project involves any digging, you need to request a public utility locate at least 5 business days before you start.
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March is Fraud Prevention Month: Stay safe from utility scams
March 19, 2026March is Fraud Prevention Month, and we're here to help you protect yourself from scammers who may impersonate Utilities Kingston or other utility providers.
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Annual Reports on Water Quality and Wastewater Compliance
February 25, 2026Utilities Kingston has released the 2025 annual reports on drinking water quality and wastewater treatment, highlighting how our teams deliver safe drinking water and responsibly treat wastewater to protect public health and the environment.
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Protect your basement from flooding during snowmelt
February 18, 2026Even though it’s still winter, February has brought some milder temperatures, and we’re starting to see snow melt more quickly. When snow melts fast, especially during a warm spell or rainstorm, the ground is often still frozen and can’t absorb the water.
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Remembering Dr. Bill Leggett
February 17, 2026It is with deep sadness that we share the passing of Dr. William (Bill) Leggett, a long-standing and highly respected member of the Utilities Kingston Board of Directors. His loss is felt profoundly across our organization and throughout the Kingston community.
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Practice safe utility habits this winter
February 9, 2026Winter brings unique challenges, but a little preparation can go a long way in keeping your home safe and your utilities running smoothly. Follow these practical tips to protect yourself, your family, and your community.
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Utility rates are changing January 1, 2026
December 12, 2025Learn about changes to your electricity, natural gas, water and wastewater rates, taking effect on January 1, 2026.
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Utilities Kingston to conclude Service Line Warranties Canada endorsement
December 5, 2025The endorsement agreement will expire on December 10, 2025.
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Water & Wastewater Municipal Service Corporation
December 5, 2025The City of Kingston is exploring the creation of a Municipal Service Corporation to manage water and wastewater services as the city grows.
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Stay warm and manage your utility bill with home heating tips
December 5, 2025Cold weather is here, and it's time to focus on keeping your home warm while managing your utility bills.
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Water heater rental rates are changing on January 1
November 25, 2025We review our rates annually to ensure they reflect the cost of providing service.
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Rainy days ahead? Keep your basement safe
November 3, 2025Flooding can happen at any time, even if your basement has never flooded before.
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Stay cozy this season with reliable hot water
October 23, 2025Looking to upgrade your water heater before the cold weather sets in?
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Celebrating Water, Wastewater, and Stormwater Operator Appreciation Day
October 23, 2025On October 23, we celebrate Water, Wastewater, and Stormwater Operator Appreciation Day, recognizing the skilled professionals who protect public health, support our environment, and safeguard our water.
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Celebrating Women’s History Month in Canada
October 18, 2025A time to recognize the women and girls who have helped shape our communities, our workplaces, and our country.
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Your paper bill during a Canada Post labour disruption
October 10, 2025To avoid delays, you can access your bill online. If you already have an online account, simply log in anytime to view your bill and payment due date. Remember, payments remain your responsibility, even during a disruption.
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Utilities Kingston marks 25 years of service excellence
October 1, 2025Utilities Kingston is celebrating 25 years of delivering safe, reliable and innovative utility services to the community. Since 2000, the organization has provided electricity, water, wastewater, natural gas and fibre through a multi-utility model that remains unique in Ontario.
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National Day for Truth and Reconciliation and Orange Shirt Day 2025
September 29, 2025September 30 is the National Day for Truth and Reconciliation and Orange Shirt Day.
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We want to hear from you! Help shape the future of your customer experience
August 13, 2025Complete an online survey or register for an engagement lab to share your ideas and tell us more about your experience with Utilities Kingston.
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Help shape the future of your customer experience
August 8, 2025We’re gathering your feedback to help create a customer experience strategy that reflects your needs and expectations.
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Discover the wonders of water-wise gardening
July 21, 2025This summer, visit our Water Conservation Garden at 1211 John Counter Blvd. and discover how to create a garden that makes every raindrop count.
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Sewer main repair underway on Bath Road
July 14, 2025We're repairing the sewer main on Bath Road between Centennial and Tanner Drive, with construction underway and expected to last about three weeks.
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National Lineworker Appreciation Day – July 10
July 10, 2025July 10 marks National Lineworker Appreciation Day – a time to recognize the hard work, expertise, and dedication of the lineworkers who keep our communities powered and connected.
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Help shape the future of local telecom services
June 23, 2025We're working on a new marketing strategy for our commercial telecom services, and we want to hear from you.
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Utilities Kingston warns realtors and recent home buyers of phone scam
June 14, 2025Beware of phone calls and text messages pretending to be from Utilities Kingston or Kingston Hydro and demanding payment for utilities. This is a scam.
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Honouring National Indigenous History Month together
June 5, 2025June is National Indigenous History Month, a time to come together and recognize the deep history and ongoing contributions of First Nations, Inuit, and Métis Peoples.
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Celebrating Pride Month together: Join us in honouring 2SLGBTQIA+ communities
June 5, 2025June is Pride Month – a time to celebrate the diversity, resilience, and contributions of 2SLGBTQIA+ communities.
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Water heater rentals now with free installation
May 30, 2025Looking to upgrade your water heater? Now's the perfect time. We're offering free standard installation for residential customers on all new water heater rentals.
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Access your account anytime, anywhere
May 22, 2025With MyUtilities, it’s easy to stay on top of your account information whenever you need it.
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International Day Against Homophobia, Transphobia and Biphobia
May 16, 2025Every year on May 17, people around the globe come together to observe the International Day Against Homophobia, Transphobia, and Biphobia - affectionately known as IDAHOBIT. It's a day to stand up against discrimination and to celebrate diversity within our LGBTQIA+ communities.
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Protect your home from spring flooding
May 8, 2025Canada’s climate is changing with warmer temperatures, heavier rain, and more unpredictable weather. That means more risk of basement flooding, even in homes where it’s never happened before.
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Celebrating our safety champions on Occupational Safety and Health Professionals Day
May 7, 2025May 7 is Occupational Safety and Health Professionals Day, and we're taking this opportunity to recognize and thank the dedicated people who work every day to keep our workplaces safe and healthy.
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Conserve water and save money: Order your rain barrel today!
April 23, 2025Rain barrel sales are now open, giving Kingston residents an easy way to save water, lower energy use, and take climate action at home.
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International Transgender Day of Visibility is March 31
March 31, 2025Every year on March 31, we join organizations and individuals worldwide to observe International Transgender Day of Visibility.
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March is Fraud Prevention Month: Stay safe from utility scams
March 3, 2025March is Fraud Prevention Month, and we're here to help you protect yourself from utility scams. Whether at your door, over the phone, or online, scammers continue to find new ways to target customers. Stay informed and know how to recognize fraud.
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2024 Annual Reports on Water Quality and Wastewater Compliance
February 28, 2025These reports provide a transparent look at how our dedicated teams work to deliver clean, safe drinking water and responsibly treat wastewater to protect public health and the environment.
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City Council approves 2025 and 2026 utility budgets
February 21, 2025Rate adjustments are necessary to address rising operational costs and maintain the quality of your services. The new rates will take effect on March 1, 2025.
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Learn tips and resources to protect your data
January 27, 2025Data Privacy Week is January 27-31! This annual campaign raises awareness about data privacy and educates individuals on securing their personal information. This year's theme is "Take Control of Your Data."
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Prevent basement flooding: essential tips to protect your home
November 19, 2024Every basement is at risk, even if it hasn’t happened before. Learn how simple tips can prevent basement flooding.
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Your paper bill during a Canada Post labour disruption
November 12, 2024If you receive a paper bill by mail, delivery may be delayed this month due to a potential Canada Post labour disruption.
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Our new bill design is here!
November 11, 2024With a fresh look and feel, your updated bill makes it easier to explore your usage and quickly find the information you need.
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Celebrating the women who have made an impact in Canada
October 30, 2024Let's take a moment to recognize the remarkable accomplishments of women throughout history and the impactful contributions being made by women in our industry today.
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Scoring top marks in safety
October 15, 2024We’re thrilled to announce the results of our 2024 public safety awareness survey!
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Join us at the Kingston Climate Expo
September 30, 2024Explore ways to reduce your carbon footprint, dive into local initiatives, and discover practical tips for everyday sustainability - there’s something for everyone.
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Stay alert: Protect yourself from scams
September 27, 2024If you've received an unusual phone call lately, you're not alone - several customers have reported similar experiences with individuals pretending to be from Utilities Kingston.
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Utilities Kingston announces new bill design
September 26, 2024Starting this October, we'll make the switch to a new bill design! With a fresh look and updated design, the new bill will make it easier to explore usage and quickly find the information you need.
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Is that email really from us? Here’s how to tell!
September 17, 2024We want you to feel confident every time you receive a bill from us. But how can you tell if an email is really from us or a sneaky scammer?
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Regional Biosolids & Biogas Facility - Notice of Completion
August 26, 2024We’ve completed an environmental assessment for a new facility at Knox Farm that will convert waste into renewable energy. The Environmental Study Report is open for comment until September 11.
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Urban Gardening workshop rescheduled due to weather
August 16, 2024The much-anticipated Urban Gardening Workshop is just around the corner! Originally set for this Saturday, August 17, we were all looking forward to a day filled with gardening fun and learning at the Water Conservation Garden.
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