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Utilities Kingston website

Frequently asked questions about your bill

It's important that our customers understand the services they receive for the rates they are paying. This page aims to address some of our customers' most frequently asked questions about their water, wastewater/sewer, gas and electricity bills.

If you don't see the question you're looking for, please email customer service or call us at 613-546-0000, between 8 AM and 4:30 PM, Monday through Friday. We'll be glad to assist you.

New to Utilities Kingston? Welcome! 

Also check out our welcome page, for answers to all your new account questions.