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Utilities Kingston website

Emergencies: questions & answers

Utilities Kingston is available 24 hours a day to respond to utility-service emergencies like a power outage in the City Central. Phone us any time of the day. If you require Electric service in the West or East areas of the City, please contact Hydro One 1-800-434-1235.

What is an emergency?

Here are some signs:

  • Water leak
  • Sewer backup
  • Natural gas smell
  • Power outage
  • Malfunctioning traffic lights

How to contact us:

For emergency services phone us at 613-546-1181 any time of the day. After regular business hours, you will be able to reach emergency-service support by pressing the 0 key on your touch-tone phone pad (or by holding for an operator). 

For general inquiries you can reach Utilities Kingston's Customer Service department by calling 546-0000. Our Customer Service Centre is open from 8 a.m. to 5 p.m., Monday through Friday.