Why choose us?

Renting your water heater locally through Utilities Kingston comes with a range of benefits.

Reliable, local service

We provide a range of high-quality and energy-efficient water heaters that meet the latest safety standards. Renting your stored tank or tankless water heater from Utilities Kingston means you receive access to qualified service technicians who can perform free and unlimited repairs and replacements to your water heater.

Our technicians are locally-based and get to you quickly, in case of a water heater issue. It’s our priority to respond to calls within 24 hours. Calls are returned within the same day.

Our team of knowledgeable service advisors is trained to provide you with expert guidance on how to choose and maintain a water heater that best serves you, your family or your business. Customers have come to trust the fair and honest advice we provide.

Unlike many companies, Utilities Kingston offers clear and simple rental agreements with no hidden fees or obligations.

All of our current rental agreements are for a five-year term, and can be transferred if you move homes or business locations.

Simple billing

We provide a range of high-quality and energy-efficient water heaters at a competitive monthly price.

All of our water heaters are ENERGY STAR certified and come from brand names you can trust.

Existing Utilities Kingston customers have the convenience of a single bill for all their utilities services, and have a range of easy payment options.

Community investment

Utilities Kingston has provided the residents of Kingston with safe and reliable utility services for more than 150 years. Owned by the City of Kingston, we are accountable to the residents of our local community.

We are committed to providing you with reliable and trustworthy services. Learn more about Utilities Kingston.

When you rent your water heater from Utilities Kingston, you’re investing in our community. That’s because proceeds are re-invested locally to support climate actions and reduce our carbon footprint, like implementing the actions in our community’s Climate Leadership Plan.

Asset management plan

We're dedicated to providing reliable and efficient services to our customers. Our comprehensive Water Heater Asset Management Plan guarantees top quality and value for you. By taking proactive measures to maintain and manage our municipally-owned water heater assets, we reduce risks and prolong their lifespan, ensuring your continuous comfort. For more details, access our water heater asset management plan.