I'm moving! Open or close an account

To open or close a Utilities Kingston account, complete this convenient online form. Personal information is collected, retained and disclosed in accordance with our Privacy Policy.

Submit your application

Customer Information
Business information
Primary customer information
Please provide the following identification information of the main individual responsible for this account.
Move Information

Security deposit requirements

A deposit is required unless you meet certain requirements to have the deposit waived. If a deposit is required you will be notified by e-mail of the details including the amount of the deposit and options available to have your deposit waived.

Confirm you're in our service areas

Utilities Kingston provides water and wastewater services across the municipality. Gas services are provided to customers in central Kingston, while electricity services are provided in central Kingston, as well as CFB Kingston and Barriefield. View service area maps for each of these utilities.

When you complete the online form, we will arrange services for the utilities that Utilities Kingston provides in your neighbourhood. (To set up gas services outside our area, contact Union Gas. For electricity services outside our area, contact Hydro One.)

Move out information
Move In information
Please note, it can take between two to five business days to set up a new service. If you select a date that is sooner, it may not be possible to meet your request, although we’ll do our very best to accommodate it
Landlord/property manager information
Previous account address
Individual one
Individual two
Individual three
Individual four
Individual five
Individual six
Mailing address
License Agreement

To finalize, we need to access your meter(s). If we cannot access your meter, for example if you are not home and your meter is located inside, please make sure you have arranged for someone who is at least 18 years old to meet the service technician so that he/she may read your meter. If you are not sure whether your meter is accessible, please call our Customer Service Centre at 613-546-0000.

To get things started, we need to access your meter(s). If we cannot access your meter, for example if you are not home and your meter is located inside, please make sure you have arranged for someone who is at least 18 years old to meet the service technician so that he/she may read your meter. If you are not sure whether your meter is accessible, please call our Customer Service Centre at 613-546-0000.

Additionally, for a service that is currently “OFF”, the service technician will re-enable your meter only if you or your representative is present for access. It will be your responsibility to turn on the main power switch after we have re-enabled the meter.

To finalize, we need to access your meter(s). If we cannot access your meter, for example if you are not home and your meter is located inside, please make sure you have arranged for someone who is at least 18 years old to meet the service technician so that he/she may read your meter. If you are not sure whether your meter is accessible, please call our Customer Service Centre at 613-546-0000.

To get things started, we need to access your meter(s). If we cannot access your meter, for example if you are not home and your meter is located inside, please make sure you have arranged for someone who is at least 18 years old to meet the service technician so that he/she may read your meter. If you are not sure whether your meter is accessible, please call our Customer Service Centre at 613-546-0000.

Additionally, for a service that is currently “OFF”, the service technician will re-enable your meter only if you or your representative is present for access. It will be your responsibility to turn on the main power switch after we have re-enabled the meter.

The UNDERSIGNED applicant, hereinafter called the Customer, hereby agrees to the Terms of Service outlined below, as well as applicable promulgated conditions of service.

Terms of Service

A late payment charge on accounts not paid by the due date will be applied in all instances.

Review

Your request summary

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