Utilities Kingston accepts payments via MasterCard and Visa using a third-party service provider, Paymentus. Paymentus charges a fee of 1.75 per cent of the payment amount for each individual payment of up to $2,500. The fee covers payment handling and processing charges and Utilities Kingston does not receive any part of the service fee.
You can pay online through our bill payment partner, Paymentus’ website or, if you prefer, you may call Paymentus’ secure automated toll free telephone system at 1-855-570-0993 to process your payment.
Have your credit card and your Utilities Kingston bill ready. You will need to provide your account number and the amount to pay. If you are paying online you will also need to provide your e-mail address so that details of your transaction can be sent to you on completing your payment.
When the payment is complete, you will receive a confirmation number. If your payment has been made online, you will also receive an e-mail receipt documenting the service fee from the third-party provider, Paymentus Corporation, and the bill payment amount paid to Utilities Kingston.
When paying online, you can verify the security of the third party, Paymentus, by viewing the payment screen where you will see an icon displaying a lock and indicating the site is secured by ‘thawte’, Paymentus encryption security provider.
Paymentus is Payment Card Industry Data Security Standard (PCI DSS) Level 1 compliant and certified, which is the highest level attainable. The PCI DDS is a multifaceted security standard that includes requirements for security management, policies, procedures, network architecture, software design and other critical protective measures.