Utilities Kingston provides customer-focused and cost-effective multi-utility services in Kingston, Ontario, including safe and reliable wastewater services to nearly 38,000 homes and businesses, while minimizing impact on the environment.
Employees maintain and operate:
- 506 kilometres of sanitary and combined sewer main
- 6,610 maintenance holes
- 29 sewage pumping stations that lift sewage so it can be moved by gravity to the treatment plants
- nine combined sewer overflow tanks that help keep sewage out of waterways during a storm
- and three wastewater treatment plants (including the state-of-the-art Ravensview Wastewater Treatment Facility, pictured above)
The unique structure of Utilities Kingston allows it to benefit from state-of-the-art technology and specialized staff that would not be available to each utility, were it to stand alone.
The team draws on its cross-functional expertise to develop skill sets and deliver efficient utility services. Employees share knowledge to help ensure the reliability of infrastructure for its customers. For example, if there’s an electric problem at a wastewater treatment facility, employees combine their multi-utility expertise to troubleshoot the control logic and get the equipment up and running more quickly.
Customer convenience benefits include one combined bill for multiple services, and one appointment to receive locates for multiple utility services when planning to dig.
Recent news - wastewater
Service Line Warranties of Canada to provide optional and voluntary emergency repair programs to local homeownersNovember 25, 2020
We want to assure our customers that this offering is legitimate.Read more...
November 18, 2020
Please be advised that the MyUtilities customer portal is scheduled for maintenance from 6:30 to 8 PM on Wed., Nov. 18. The portal will remain available during this work, but customers will not be able to retrieve electronic bills during this time.Read more...
November 18, 2020
Concerned customers have alerted Utilities Kingston about suspicious phone calls from an un-named company. The callers are attempting to book an appointment for an in-home assessment of gas and electricity appliances.Read more...
November 15, 2020
Strong winds are expected today, with the potential to bring down tree limbs, cause isolated power outages and create traffic signal issues. Know what to do and who to contact in an emergency.Read more...
November 10, 2020
Every year on November 11, Canadians pause in a moment of silence to honour and remember those who have served, and continue to serve Canada during times of war, conflict and peace. Utilities Kingston remains open on Monday, November 11.Read more...