Utilities Kingston provides customer-focused and cost-effective multi-utility services in Kingston, Ontario, including safe and reliable wastewater services to nearly 37,000 homes and businesses, while minimizing impact on the environment.

Employees maintain and operate:

  • 469 kilometres of sanitary and combined sewer main
  • 6,507 maintenance holes
  • 36 sewage pumping stations that lift sewage so it can be moved by gravity to the treatment plants
  • nine combined sewer overflow tanks that help keep sewage out of waterways during a storm
  • and three wastewater treatment plants (including the state-of-the-art Ravensview Wastewater Treatment Facility, pictured above)

Multi-Utility Benefits

The unique structure of Utilities Kingston allows it to benefit from state-of-the-art technology and specialized staff that would not be available to each utility, were it to stand alone.

The team draws on its cross-functional expertise to develop skill sets and deliver efficient utility services. Employees share knowledge to help ensure the reliability of infrastructure for its customers. For example, if there’s an electric problem at a wastewater treatment facility, employees combine their multi-utility expertise to troubleshoot the control logic and get the equipment up and running more quickly.

Customer convenience benefits include one combined bill for multiple services, and one appointment to receive locates for multiple utility services when planning to dig.

  • Sign up to receive bills online in face of possible postal disruption

    Sign up to receive bills online in face of possible postal disruption

    October 17, 2018

    Utilities Kingston is urging its customers to sign up to receive their utility bills online. Avoid missing a bill during a postal disruption (there is the possibility of one starting October 22).

  • Utilities Kingston recognized with safety award

    Utilities Kingston recognized with safety award

    October 16, 2018

    Utilities Kingston has received an annual Technical Standards & Safety Authority (TSSA) Safety Award for 2018. The award was presented at the TSSA annual general meeting on October 11.

  • Do you know what NOT to flush or pour down the drain?

    Do you know what NOT to flush or pour down the drain?

    October 12, 2018

    Utilities Kingston is reminding residents to never flush cooking fats, oils and greases, or pour them down the drain. They clog pipes, and cause sewer back-ups and problems with treatment equipment.

  • Water heater rentals: rent local and switch today

    Water heater rentals: rent local and switch today

    September 26, 2018

    As a Utilities Kingston water heater rental customer, when you call for rentals and services, you’ll talk to one of our locally-based service advisors. They’ll provide honest, expert advice to help choose the right water heater for your home. No hidden fees or obligations.

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