Utilities Kingston provides customer-focused and cost-effective multi-utility services in Kingston, Ontario, including safe and reliable wastewater services to nearly 38,000 homes and businesses, while minimizing impact on the environment.

Employees maintain and operate:

  • 506 kilometres of sanitary and combined sewer main
  • 6,610 maintenance holes
  • 29 sewage pumping stations that lift sewage so it can be moved by gravity to the treatment plants
  • nine combined sewer overflow tanks that help keep sewage out of waterways during a storm
  • and three wastewater treatment plants (including the state-of-the-art Ravensview Wastewater Treatment Facility, pictured above)

Multi-utility benefits

The unique structure of Utilities Kingston allows it to benefit from state-of-the-art technology and specialized staff that would not be available to each utility, were it to stand alone.

The team draws on its cross-functional expertise to develop skill sets and deliver efficient utility services. Employees share knowledge to help ensure the reliability of infrastructure for its customers. For example, if there’s an electric problem at a wastewater treatment facility, employees combine their multi-utility expertise to troubleshoot the control logic and get the equipment up and running more quickly.

Customer convenience benefits include one combined bill for multiple services, and one appointment to receive locates for multiple utility services when planning to dig.

Recent news - wastewater

  • We are open to assist you on November 11

    November 11, 2019

    Utilities Kingston remains open on Monday, November 11. Electricity prices are per the regular time-of-use schedule, as today is not an Ontario Energy Board designated holiday.

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  • Website maintenance scheduled for Tuesday, Nov. 5

    November 5, 2019

    Please be advised that our MyUtilities customer portal is scheduled for maintenance on Tuesday, Nov. 5. The website may not be available between 4-6 PM.

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  • Nov. 2 update on power restoration, traffic signals

    November 2, 2019

    Our crews continue to restore power outages, which were caused by severe wind damage. At peak, 6,000 customers were without power. As of 9 AM today, 164 customers remain affected. All hands are on deck and we are prioritizing the work to restore power as safely and quickly as possible.

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  • Nov. 2 update on power restoration

    November 2, 2019

    Our crews continue to restore power outages, which were caused by severe wind damage. At peak, 6,000 customers were without power. As of 5:30 PM today, less than 100 customers remain affected.

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  • Storm update: November 1

    November 1, 2019

    Our crews are responding to several outages in our service area due to wind damage. All hands are on deck and we are prioritizing the work to restore power as safely and quickly as possible. Thank you for your continued patience.

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