Utilities Kingston provides customer-focused and cost-effective multi-utility services in Kingston, Ontario, including safe and reliable wastewater services to nearly 37,000 homes and businesses, while minimizing impact on the environment.

Employees maintain and operate:

  • 469 kilometres of sanitary and combined sewer main
  • 6,507 maintenance holes
  • 36 sewage pumping stations that lift sewage so it can be moved by gravity to the treatment plants
  • nine combined sewer overflow tanks that help keep sewage out of waterways during a storm
  • and three wastewater treatment plants (including the state-of-the-art Ravensview Wastewater Treatment Facility, pictured above)

Multi-Utility Benefits

The unique structure of Utilities Kingston allows it to benefit from state-of-the-art technology and specialized staff that would not be available to each utility, were it to stand alone.

The team draws on its cross-functional expertise to develop skill sets and deliver efficient utility services. Employees share knowledge to help ensure the reliability of infrastructure for its customers. For example, if there’s an electric problem at a wastewater treatment facility, employees combine their multi-utility expertise to troubleshoot the control logic and get the equipment up and running more quickly.

Customer convenience benefits include one combined bill for multiple services, and one appointment to receive locates for multiple utility services when planning to dig.

  • Utilities Kingston warns customers of phone scam

    Utilities Kingston warns customers of phone scam

    April 04, 2019

    Utilities Kingston is warning customers to beware of callers pretending to be from Utilities Kingston and demanding immediate payment for utilities. This is a scam.

  • Moving can be chaos! Utilities Kingston understands

    Moving can be chaos! Utilities Kingston understands

    April 02, 2019

    There is so much to remember when moving in or out. Utilities Kingston wants to make your move as simple as possible. Open or close an account with us online at your convenience, any time, any day. Our online self-service form works nicely from a mobile device as well.

  • April is Dig Safe Month: call before you dig!

    April is Dig Safe Month: call before you dig!

    April 01, 2019

    April 1 marks the official start of Dig Safe Month. Any time you plan to dig on or near your property, contact Ontario One Call first. Even if you’re just digging with a shovel, be sure to get a free locate in advance.

  • Water heater rentals: rent local and switch today

    Water heater rentals: rent local and switch today

    March 18, 2019

    As a Utilities Kingston water heater rental customer, when you call for rentals and services, you’ll talk to one of our locally-based service advisors. They’ll provide honest, expert advice to help choose the right water heater for your home. No hidden fees or obligations.

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