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Utilities Kingston website

Utilities Kingston maintains and operates over 10,000 streetlights in Kingston, Ontario. Thanks for helping us keep neighbourhoods safe by reporting streetlight problems.

We strive to repair streetlights within 5-10 business days. However, there are factors that can extend that timeframe.

Use the form below to report a streetlight outage in Kingston, Ontario. You can also call customer service at 613-546-1181, Monday to Friday from 8 AM to 4:30 PM. 


If you’ve spotted a broken or leaning pole, exposed wires, or open, broken or missing light fixtures: please call Utilities Kingston immediately using our 24-hour line at 613-546-1181. 

Do not report traffic signal issues using this form

Issues with traffic signals can be urgent! Do not use this form to report traffic signal issues. These should be called in 24/7 to our emergency line at 613-546-1181. 

To report a problem with a streetlight located at Canadian Forces Base Kingston, please email the Department of National Defence.

An example of a streetlight

This is a streetlight. You may report issues with streetlights using this forms.

An example of a traffic signal

This is a traffic signal. DO NOT report traffic signal problems using this form. Instead, call 613-546-1181, 24/7.

Report a streetlight issue

Streetlight outage information

Your request summary

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