Utilities Kingston provides customer-focused and cost-effective multi-utility services in Kingston, Ontario, including safe and reliable electricity distribution services to 28,000 customers in Central Kingston, on behalf of Kingston Hydro.

Employees maintain and operate:

  • 5,150 distribution poles
  • 1,785 transformers that transfer and step-down electricity
  • 17 distribution substations
  • 1,413 underground structures
  • 104 kilometres of primary distribution underground conductors
  • 179 kilometres of primary distribution overhead conductors
  • 7 kilometres of sub-transmission underground conductors
  • 47 kilometres of sub-transmission overhead conductors

While the service area is operated by the employees of Utilities Kingston, Kingston Hydro holds the Ontario Energy Board license to distribute electricity in Central Kingston. It owns the wires, poles, transformers and meters that bring electricity from the provincial electricity transmission grid to your door, and charges OEB-approved rates designed to cover its ongoing capital and operational costs plus a reasonable deemed rate of return.

For information on Smart Meters, please visit Kingston Hydro’s Smart Meter FAQ's.

For information on electricity conservation programs and incentives, visit 
www.kingstonhydro.saveonenergy.ca.

  • Beware of carbon tax payment telephone scam

    Beware of carbon tax payment telephone scam

    December 04, 2018

    Beware of callers soliciting payment relating to a fictitious monthly ‘carbon tax.’ An apparent telephone scam has been reported by several Utilities Kingston customers.

  • Take control of water and energy costs for your business

    Take control of water and energy costs for your business

    November 27, 2018

    Our water and natural gas incentive programs will help improve your company's water and energy efficiency, reduce your costs and meet your energy management goals.

  • Be wary of door-to-door sales people

    Be wary of door-to-door sales people

    November 21, 2018

    Utilities Kingston is receiving reports from concerned residents who have been approached by sales people, attempting to gain access to homes in order to replace electric thermostats with smart thermostats.

  • Make the right call to identify and report a utility emergency

    Make the right call to identify and report a utility emergency

    November 16, 2018

    Utilities Kingston is urging residents: know your electricity provider so you know who to call in the event of a power outage or other electricity emergency. We are also concerned with residents reporting potentially life-threatening emergencies using email or social media.

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