© Paul Wash
Utilities Kingston provides customer-focused and cost-effective multi-utility services in Kingston, Ontario, including safe and reliable electricity distribution services to 28,000 customers in Central Kingston on behalf of Kingston Hydro.
Employees maintain and operate:
- 5,184 distribution poles
- 2,315 inline transformers and 34 substation transformers that transfer and step-down electricity
- 16 distribution substations
- 691 kilometres of overhead wire and underground conductor.
In 2023, we delivered 663 million kWh of electricity to our customers.
While the service area is operated by the employees of Utilities Kingston, Kingston Hydro holds the Ontario Energy Board license to distribute electricity in Central Kingston. It owns the wires, poles, transformers and meters that bring electricity from the provincial electricity transmission grid to your door and charges OEB-approved rates designed to cover its ongoing capital and operational costs plus a reasonable deemed rate of return.
Recent news - electricity
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Utilities Kingston marks 25 years of service excellence
October 1, 2025Utilities Kingston is celebrating 25 years of delivering safe, reliable and innovative utility services to the community. Since 2000, the organization has provided electricity, water, wastewater, natural gas and fibre through a multi-utility model that remains unique in Ontario.
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National Day for Truth and Reconciliation and Orange Shirt Day 2025
September 29, 2025September 30 is the National Day for Truth and Reconciliation and Orange Shirt Day.
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Your paper bill during a Canada Post labour disruption
September 26, 2025To avoid delays, you can access your bill online. If you already have an online account, simply log in anytime to view your bill and payment due date. Remember, payments remain your responsibility, even during a disruption.
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We want to hear from you! Help shape the future of your customer experience
August 13, 2025Complete an online survey or register for an engagement lab to share your ideas and tell us more about your experience with Utilities Kingston.
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Help shape the future of your customer experience
August 8, 2025We’re gathering your feedback to help create a customer experience strategy that reflects your needs and expectations.
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