Skip to main content

Utilities Kingston website

Looking to set up a new utility account? Please use our online form to open your account, or call customer service, Monday to Friday from 8 AM to 4:30 PM at 613-546-1181.

This form is for electrical contractors or engineers who are requesting a new or upgraded electricity service. Please complete one form per civic address.

Before you submit your request, first review the Kingston Hydro conditions of service.

For further information, please contact a services advisor directly at 613-546-1181, extension 2285 or email

Alternatively, a document version of the request form is also available. Contact for a copy of the form, and then you can print, complete and fax it to 613-546-5391. 

Request an electric service (for contractors)

Contractor information
Service request information
Requested service details
To review the general services available, view the Kingston Hydro conditions of service.
Note: payment in full required before scheduling
Property owner information
Service address
Electric load summary

Please enter actual projected peak demand amounts, not the ESA service rating.

This information is only required if service is over 50 kVA

Monthly peak demand in kW is the maximum amount of electricity the new service will consume at any single point in time during the month.

Additional information

  • New or upgraded service ESA calculations, including line-by-line load summary, if available.
  • Photographs of the existing service entrance and transformers, if available.
  • Any other relevant material relating to the new or upgraded service.
Files to be uploaded
File name File type File size

Your request summary

Please disable any pop-up or ad blockers prior to submitting this form