Utilities Kingston provides customer-focused and cost-effective multi-utility services in Kingston, Ontario, including safe and reliable water services to 39,000 homes and businesses.
Employees maintain and operate a system that includes:
- three water treatment plants
- 577 kilometres of water main ranging in size from 150 to 1,200 millimetres
- 5,314 water valves for isolation and flow control
- five booster stations that raise water pressure
- 9 water storage facilities that hold 5.3 million litres of water for consumption and fire protection
- 3,456 fire hydrants used for fire protection and system maintenance
In 2018, we pumped 22 billion litres of potable water through the municipal distribution system.
Reducing environmental impacts
Reducing the environmental impact of delivering utility services continues to be a priority through Utilities Kingston conservation programs. One area of focus is to help customers reduce their consumption of treated water and the amount of run-off pollution that ends up in Kingston’s drinking water source – Lake Ontario, as seen in the above photograph.
The award-winning Utilities Kingston water conservation programs include online resources, community presentations, one-on-one conservation consultations, a community demonstration garden, rain barrel program, preventative plumbing, and water efficiency financial incentives for multi-residential and commercial properties.
Recent news - water
November 30, 2020
Utilities Kingston is warning customers to beware of callers demanding an in-home inspection of their rental water heater. Several Utilities Kingston customers have reported this activity today.Read more...
November 18, 2020
Concerned customers have alerted Utilities Kingston about suspicious phone calls from an un-named company. The callers are attempting to book an appointment for an in-home assessment of gas and electricity appliances.Read more...
November 18, 2020
Please be advised that the MyUtilities customer portal is scheduled for maintenance from 6:30 to 8 PM on Wed., Nov. 18. The portal will remain available during this work, but customers will not be able to retrieve electronic bills during this time.Read more...
November 15, 2020
Strong winds are expected today, with the potential to bring down tree limbs, cause isolated power outages and create traffic signal issues. Know what to do and who to contact in an emergency.Read more...
November 10, 2020
Every year on November 11, Canadians pause in a moment of silence to honour and remember those who have served, and continue to serve Canada during times of war, conflict and peace. Utilities Kingston remains open on Monday, November 11.Read more...