Utilities Kingston provides customer-focused and cost-effective multi-utility services in Kingston, Ontario, including safe and reliable water services to 38,000 homes and businesses.

Employees maintain and operate a system that includes:

  • three water treatment plants
  • 570 kilometres of water main ranging in size from 150 to 1,200 millimetres
  • 5,197 water valves for isolation and flow control
  • four booster stations that raise water pressure
  • 9 water storage facilities that hold 5.3 million litres of water for consumption and fire protection
  • 3,401 fire hydrants used for fire protection and system maintenance

In 2017, we pumped 21 billion litres of potable water through the municipal distribution system.

Reducing Environmental Impacts

Reducing the environmental impact of delivering utility services continues to be a priority through Utilities Kingston conservation programs. One area of focus is to help customers reduce their consumption of treated water and the amount of run-off pollution that ends up in Kingston’s drinking water source – Lake Ontario, as seen in the above photograph.

The award-winning Utilities Kingston water conservation programs include online resources, community presentations, one-on-one conservation consultations, a community demonstration garden, rain barrel program, preventative plumbing, and water efficiency financial incentives for multi-residential and commercial properties.

Recent News – Water

  • Temperature fluctuations increase water main breaks

    Temperature fluctuations increase water main breaks

    January 17, 2019

    Weather is a big factor impacting water main breaks. Read on to learn why breaks happen, how our crews respond, what proactive steps we take to prevent them, and what you can do to reduce the impact of these service disruptions.

  • Natural gas and electricity rates change Jan. 1

    Natural gas and electricity rates change Jan. 1

    December 20, 2018

    Learn about changes to your utility bill, taking effect on January 1, 2019.

  • Be a community lead testing volunteer

    Be a community lead testing volunteer

    December 17, 2018

    Utilities Kingston tests the water in Kingston homes and businesses for lead every six months and is currently seeking residents and businesses interested in participating in the regular, voluntary Community Lead Testing Program.

  • Beware of carbon tax payment telephone scam

    Beware of carbon tax payment telephone scam

    December 04, 2018

    Beware of callers soliciting payment relating to a fictitious monthly ‘carbon tax.’ An apparent telephone scam has been reported by several Utilities Kingston customers.

See more Water News