Water news archive
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Planning to dig on your property? Click before you dig!
April 15, 2025With spring project season around the corner, many of us are itching to get outside and start tackling those backyard projects. Whether it’s digging a new garden, planting a tree, building a fence or a deck, if your project involves digging, here’s a friendly reminder: you need to request a public utility locate.
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International Transgender Day of Visibility is March 31
March 31, 2025Every year on March 31, we join organizations and individuals worldwide to observe International Transgender Day of Visibility.
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Safe drinking water, your peace of mind
March 24, 2025Kingston residents enjoy clean, safe drinking water that exceeds quality standards. However, lead can potentially enter the water supply through older plumbing within homes.
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March is Fraud Prevention Month: Stay safe from utility scams
March 3, 2025March is Fraud Prevention Month, and we're here to help you protect yourself from utility scams. Whether at your door, over the phone, or online, scammers continue to find new ways to target customers. Stay informed and know how to recognize fraud.
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2024 Annual Reports on Water Quality and Wastewater Compliance
February 28, 2025These reports provide a transparent look at how our dedicated teams work to deliver clean, safe drinking water and responsibly treat wastewater to protect public health and the environment.
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City Council approves 2025 and 2026 utility budgets
February 21, 2025Rate adjustments are necessary to address rising operational costs and maintain the quality of your services. The new rates will take effect on March 1, 2025.
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Practice safe utility habits this winter
February 7, 2025Winter brings unique challenges, but a little preparation can go a long way in keeping your home safe and your utilities running smoothly. Follow these practical tips to protect yourself, your family, and your community.
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Learn tips and resources to protect your data
January 27, 2025Data Privacy Week is January 27-31! This annual campaign raises awareness about data privacy and educates individuals on securing their personal information. This year's theme is "Take Control of Your Data."
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Water service disruption on Concession St
January 22, 2025A water main break has unexpectedly disrupted water services for 50 customers on Concession Street, between the traffic circle at Princess Street and Macdonnell Street.
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Water heater rental rates are changing on January 1
November 22, 2024We review our rates annually to ensure they reflect the cost of providing service.
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Prevent basement flooding: essential tips to protect your home
November 19, 2024Every basement is at risk, even if it hasn’t happened before. Learn how simple tips can prevent basement flooding.
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Your paper bill during a Canada Post labour disruption
November 12, 2024If you receive a paper bill by mail, delivery may be delayed this month due to a potential Canada Post labour disruption.
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Our new bill design is here!
November 11, 2024With a fresh look and feel, your updated bill makes it easier to explore your usage and quickly find the information you need.
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Celebrating the women who have made an impact in Canada
October 30, 2024Let's take a moment to recognize the remarkable accomplishments of women throughout history and the impactful contributions being made by women in our industry today.
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Scoring top marks in safety
October 15, 2024We’re thrilled to announce the results of our 2024 public safety awareness survey!
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Join us at the Kingston Climate Expo
September 30, 2024Explore ways to reduce your carbon footprint, dive into local initiatives, and discover practical tips for everyday sustainability - there’s something for everyone.
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Water heater rentals: rent local and switch today
September 30, 2024Do you live in Kingston or the surrounding area? When you rent your water heater from Utilities Kingston, you’re investing in our community.
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Stay alert: Protect yourself from scams
September 27, 2024If you've received an unusual phone call lately, you're not alone - several customers have reported similar experiences with individuals pretending to be from Utilities Kingston.
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Utilities Kingston announces new bill design
September 26, 2024Starting this October, we'll make the switch to a new bill design! With a fresh look and updated design, the new bill will make it easier to explore usage and quickly find the information you need.
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Is that email really from us? Here’s how to tell!
September 17, 2024We want you to feel confident every time you receive a bill from us. But how can you tell if an email is really from us or a sneaky scammer?
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Regional Biosolids & Biogas Facility - Notice of Completion
August 26, 2024We’ve completed an environmental assessment for a new facility at Knox Farm that will convert waste into renewable energy. The Environmental Study Report is open for comment until September 11.
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Urban Gardening workshop rescheduled due to weather
August 16, 2024The much-anticipated Urban Gardening Workshop is just around the corner! Originally set for this Saturday, August 17, we were all looking forward to a day filled with gardening fun and learning at the Water Conservation Garden.
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Planned maintenance on natural gas line on July 23
July 22, 2024We will perform a planned bypass and some minor maintenance on the natural gas line located at City Gate, 2384 Perth Rd, on July 23, 2024.
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Boil water advisory lifted for Westbrook area residents
July 13, 2024The boil water advisory issued for the Westbrook area has been lifted.
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Boil water advisory for Westbrook residents
July 7, 2024Crews are on-site repairing a watermain break in Westbrook. When services are restored, a boil water advisory will be in effect until further notice.
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Discover the wonders of water-wise gardening
June 24, 2024This summer, visit our Water Conservation Garden at 1211 John Counter Blvd. and discover how to create a garden that makes every raindrop count.
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Summer watering restrictions now in place
June 21, 2024During the warm summer months, increased demand for our water resources requires careful management. As we implement our annual watering restrictions until September 15, your commitment to conserving water is essential
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Temporary road closure - Sydenham Road
June 11, 2024Sydenham Road will be closed from Princess Street to Crossfield Avenue on June 12 and 13 from 7 a.m. until 7 p.m. for roadway rehabilitation.
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National Indigenous History Month
June 10, 2024National Indigenous History Month is a time to honour the stories, achievements, and resilience of Indigenous peoples, who have lived on this land since time immemorial.
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Drinking Water Supply Financial Plan
June 7, 2024The 2024 – 2029 Drinking Water Supply Financial Plan includes details on the projected financial position and operations of the drinking water system.
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Safety and quality: Annual hydrant flushing and flow testing
June 4, 2024It's that time of year again! In partnership with Kingston Fire & Rescue, we’re kicking off our annual hydrant inspection and flow rating, part of the hydrant maintenance program.
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2023 Annual Report
May 30, 2024We are thrilled to announce the release of our 2023 Annual Report, which marks our third year of progress towards the 2021-2025 strategic plan.
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Let's welcome the new colour for our rain barrels: black!
May 17, 2024New rain barrel colour available.
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Planet vs. Plastics on Earth Day 2024
April 22, 2024Join us to honour and celebrate our planet on Earth Day.
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Make the right call to identify and report a utility emergency
April 4, 2024Utilities Kingston is urging residents: know your electricity provider so you know who to call in the event of a power outage or other electricity emergency. We are also concerned with residents reporting potentially life-threatening emergencies using email or social media.
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Weatherproof your home with Flood Facts and Preventative Plumbing
April 1, 2024Basements are at an increased risk of flooding during heavy spring rains. Use our flood facts and tips to protect your property this spring.
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Utilities Kingston is proud to offer water heater rentals
March 28, 2024Utilities Kingston is proud to provide customers with a water heater rental program. Offering high-quality and energy-efficient water heaters at a low monthly price, the proceeds are re-invested locally to support climate actions and reduce our carbon footprint.
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April is Dig Safe Month: call or click before you dig!
March 28, 2024Planning to dig anywhere on your property? Some underground cables or lines are just below the surface, and we’re asking you to put safety first. Contact Ontario One Call at least one week before you dig. It’s the law.
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Wishing Kingston a safe and healthy Easter weekend
March 22, 2024We’re wishing our community and all our employee's good health and wellness this Easter weekend.
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Crews on scene of watermain break at Sydenham Road
March 14, 2024Crews are responding to a watermain break at Sydenham Road (Crossfield Avenue to Princess Street) and working to resolve the issue as quickly as possible.
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Utilities Kingston invites public to learn more about the proposed Kingston Regional Biosolids & Biogas Facility
March 14, 2024Utilities Kingston invites community members to learn more about the Kingston Regional Biosolids & Biogas Facility project.
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#InspireInclusion on International Women's Day 2024
March 6, 2024International Women’s Day (IWD)celebrates the achievements of women and calls for gender parity. It’s a day to take some time to imagine a world free of bias, stereotypes, and discrimination. A world that's diverse, equitable, and inclusive. A world where difference is valued and celebrated.
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Trouble paying your utility bill? We can help
March 5, 2024For customers who are having difficulties paying their utility bills, Utilities Kingston has several ways to help. If you, or someone you know, are having difficulties paying utility bills, please consider the following assistance.
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March is Fraud Prevention Month
March 1, 2024March is Fraud Prevention Month and Utilities Kingston is sharing tips to help protect residents and businesses from utility scams.
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Pink Shirt Day is February 28
February 26, 2024The last Wednesday in February each year is recognized as Pink Shirt Day. Pink Shirt Day creates a more inclusive world by raising awareness for bullying prevention and creating safe environments for children and youth.
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Sewer cross bores: call before clearing a sewer line
February 23, 2024Natural gas lines can sometimes intersect with sewer lines beyond the outside wall of your home or building, which is known as a cross bore. In these cases, clearing a blocked sewer line with motorized or water-jetting equipment could damage the natural gas line and lead to a gas leak, creating an immediate safety risk for you and others.
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2023 annual reports on drinking water quality
February 21, 2024Utilities Kingston has released the 2023 annual reports on drinking water quality.
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Register online for 2024 Safety Days by March 14, 2024
February 15, 2024Join the City of Kingston and Utilities Kingston for the award-winning Safety Days from March 21-22, 2024, from 7:30 a.m. to 4:30 p.m. at the Portsmouth Olympic Harbour.
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Wishing you a safe and happy Family Day: we are closed Monday
February 13, 2024We wish everyone in our community a safe and happy Family Day! Our office is closed on Monday, February 19.
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Be a community lead testing volunteer
February 12, 2024Utilities Kingston tests the water in Kingston homes and businesses for lead every six months and is currently seeking volunteers interested in participating in the regular, voluntary Community Lead Testing Program.
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