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Make the right call to identify and report a utility emergency
November 24, 2023Utilities Kingston is urging residents: know your electricity provider so you know who to call in the event of a power outage or other electricity emergency. We are also concerned with residents reporting potentially life-threatening emergencies using email or social media.
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Enter to win a smart thermostat during ‘Home Heating Week’ Nov. 27 - Dec. 1
November 22, 2023Join Utilities Kingston during Home Heating Week on Nov. 27 - Dec. 1. Get expert tips, tricks, and ideas to keep your home comfortable and energy-efficient during the colder months, while managing your heating costs all winter long. Plus, enter a draw for a Google Nest smart thermostat.
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Don’t take the risk. Don’t assume your excavator has contacted Ontario One Call before they start digging
November 16, 2023Home and property owners, are you hiring a contractor to dig on your property? Don’t assume your excavator contacts Ontario One Call before they start digging.
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Website maintenance scheduled for Thursday, Nov. 9
November 9, 2023Please be advised that our websites are scheduled for maintenance from 9-11 p.m. on Thursday, Nov. 9. The websites will be unavailable during this work.
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Lest we forget
November 6, 2023Every year on November 11, Canadians pause in a moment of silence to honour and remember those who have served, and continue to serve Canada during times of war, conflict and peace.
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MyUtilities unavailable October 31 due to planned maintenance
October 30, 2023Due to planned maintenance to the MyUtilities Customer Portal, it will be unavailable on Tuesday, October 31 from 9 AM to 12 PM. We apologize for the inconvenience.
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Implementation of deferred 2023 charges for bulk water usage and wastewater disposal
October 20, 2023On October 17, Kingston City Council approved the implementation of charges related to By-Law Number 2012-22.
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World Mental Health Day is October 10
October 11, 2023October 10, 2023, is World Mental Health Day with the theme ‘Mental Health is a Universal Human Right.’ This year, the campaign raises awareness about the importance of mental health as an indispensable universal human right, with the vision of fostering a world that values and nurtures the well-being of all.
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International Day of the Girl Child is October 11
October 11, 2023October 11 is the International Day of the Girl Child, a day dedicated to celebrating the voices and power of girls, championing their rights worldwide and reflecting on the challenges they continue to face because of their gender.
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We are experiencing phone line issues
October 5, 2023We are experiencing phone line issues and are working to resolve them as quickly as possible. If you need to reach us about a serious or potentially life-threatening utility emergency such as a natural gas leak or downed power line, call 9-1-1 immediately.
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It’s Cyber Security Awareness Month!
October 2, 2023October is Cyber Security Awareness Month (Cyber Month) in Canada, and we are proud to be a Get Cyber Safe champion working to help Canadians stay safe online. Cyber Month is an important time to reflect, as individuals and as an organization, on how we can protect ourselves and our loved ones online.
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October is Women’s History Month in Canada
October 2, 2023Women's History Month is a time to recognize and celebrate the contributions and achievements of women and girls throughout Canadian history.
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National Day for Truth and Reconciliation and Orange Shirt Day
September 29, 2023September 30 marks the National Day for Truth and Reconciliation and Orange Shirt Day. The day honours the children who never returned home and Survivors of residential schools, as well as their families and communities.
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Water heater rentals: rent local and switch today
September 29, 2023Choose the right water heater for your home and get it installed quickly. Utilities Kingston provides honest, expert advice and reliable service. Rent local.
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Customer service change will expand our commitment to customer experience
September 22, 2023An 11-member customer service group will soon be transitioning to Utilities Kingston, to further enhance the level of customer service provided to our community.
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Crews on scene of water main break on Portsmouth Avenue
September 21, 2023Crews are responding to a water main break on Portsmouth Ave., south of Bath Rd. The work is impacting traffic and some water services in the area, and we apologize for the inconvenience.
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Utilities Kingston warns realtors and recent home buyers of phone and text scam
September 19, 2023We are warning customers to beware of callers pretending to be from Utilities Kingston or Kingston Hydro and demanding payment for utilities.
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Notice of Commencement: Kingston Regional Biosolids & Biogas Facility
September 19, 2023Utilities Kingston is initiating a Schedule C Municipal Class Environmental Assessment (Class EA) for a combined biosolids and food waste processing facility at Knox Farm. This is a municipally-owned property, located off Perth Road, just northwest of the Highway 401 and Division Street interchange in the City of Kingston.
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Sewer Safety Week: Ontario safety partners raise awareness to call before you clear
September 18, 2023Ontario One Call, Enbridge Gas, Technical Standards and Safety Authority, Kitchener Utilities, and Utilities Kingston announce Sept. 18 to 22, 2023 as Sewer Safety Week, the first joint initiative of its kind to raise awareness about sewer safety inspections.
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Utilities Kingston supports advanced compressed air energy storage project
September 13, 2023As an active participant in Ontario’s energy transition, Utilities Kingston is supporting a long-duration energy storage project that would store electricity to be used in meeting peak demand.
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Utilities Kingston creates Sustainability and Climate Action Branch
September 11, 2023In our commitment to environmental protection, we have created a Sustainability and Climate Action branch. This organizational change will position us to deliver on our strategic goal to support the City of Kingston as a climate action leader.
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We're working to resolve issues with our power outage map
September 5, 2023Please be advised that we are working to resolve technical issues with our power outage map, and the service is currently not available.
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Know how to properly dispose of cooking fats, oils and greases
August 17, 2023We’re reminding residents and restaurant operators to never flush cooking fats, oils and greases, or pour them down the drain. They clog pipes, creating sewer back-ups and problems with treatment equipment.
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Moving can be chaos! Opening your account is easy
August 14, 2023There is so much to remember when moving in or out. Utilities Kingston wants to make your move as simple as possible.
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Tips to prevent basement flooding during heavy rains
July 27, 2023Weather forecasts are calling for up to 30-50 mm of rain this morning, July 27, 2023.
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Crews respond to water main breaks in Central Kingston
July 27, 2023Several watermain breaks have been identified in the Kingston central water distribution system since yesterday afternoon, causing water outages to less than 50 properties.
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Restored: Crews respond to water main break on John Counter Boulevard
July 17, 2023Crews restored the water main break and the roadway at 1 AM Tuesday morning. John Counter Blvd. is open to normal traffic flow.
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Collaboration with Queen's University's Smith School of Business
July 11, 2023Our team, from across multiple departments, recently partnered with students from the full-time MBA program at Smith School of Business.
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We are experiencing technical issues with the MyUtilities Portal
July 11, 2023We are working with our vendor to resolve technical issues with the MyUtilities Customer Portal. Customers are experiencing delays with logging into the portal and loading pages.
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National Lineworker Appreciation Day is July 10
July 7, 2023Lineworkers across Canada work hard to keep electricity flowing. Join us in thanking them for all they do on National Lineworker Appreciation Day.
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Smell natural gas in Central Kingston? Here’s what to know
June 29, 2023We are receiving multiple complaints of the “rotten egg smell” associated with natural gas, in City Central areas. The increased smell is due to an equipment failure, which resulted in excess odourant being injected into the gas lines.
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Time-of-use prices off-peak Canada Day, and our holiday hours
June 28, 2023On Monday, July 3, customers on Time-of-Use electricity pricing will be charged off-peak prices for the electricity commodity portion of the bill. Our office is closed on Monday.
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Utilities Kingston 2022 annual report
June 28, 2023Our 2022 annual report highlights progress on environmental, social and governance issues, and its strategic plan, annual work plan, long-term capital projects and operational performance.
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June 21 – National Indigenous Peoples Day
June 20, 2023June 21 is National Indigenous Peoples Day in Canada. This is a day for everyone to recognize and celebrate the unique history, heritage, resilience and diversity of First Nations, Inuit and Métis across Canada.
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Plan a visit to our award-winning Water Conservation Garden
June 15, 2023Take a self-guided tour and learn how to save water, time and money by building a water-wise garden that ‘makes every rain drop count’.
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Watering restrictions begin June 15
June 14, 2023Seasonal watering restrictions go into effect annually on June 15. Until Sept. 15, residents and businesses with odd-numbered civic addresses may water on odd-numbered days, while even-numbered addresses may water on even-numbered days.
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Be a community lead testing volunteer
June 13, 2023Utilities Kingston tests the water in Kingston homes and businesses for lead every six months and is currently seeking residents and businesses interested in participating in the regular, voluntary Community Lead Testing Program.
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Pride Month: Everyone is welcome here at Utilities Kingston
June 1, 2023June is Pride Month. This is an opportunity to join important conversations, celebrate diversity, and show our support for the continued fight against hate and discrimination.
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Check our sewer overflow map and learn how we’re reducing sewer overflows in Kingston
May 31, 2023With the recreational water use season upon us, we would like to remind boaters and other waterfront users to check our sewer overflow map after heavy rainfalls. To reduce overflows, in partnership with the City of Kingston, we have set a 20-year target to separate 100 per cent of the combined sewers in the municipal sewer system, by 2043.
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Updates on information session: water and sewer project, on Front Road and King Street West
May 31, 2023On Wednesday, May 24, Utilities Kingston held an information session to provide updates on the water and sewer project on Front Road and King Street West.
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June is National Indigenous History Month
May 30, 2023National Indigenous History Month is a time to honour the stories, achievements and resilience of Indigenous People.
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Utilities Kingston is inspecting and rating hydrants to uphold our high quality drinking water system and to support fire protection
May 23, 2023We are now inspecting and flow rating fire hydrants, as part of our proactive annual maintenance program. This work ensures the ongoing integrity of the drinking water system and helps support fire protection in Kingston.
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International Day Against Homophobia, Transphobia and Biphobia is May 17
May 17, 2023By coming together, getting involved and raising our voices, we can make a difference worldwide. Here are a few ideas on how you can engage with this global campaign:
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Come hear updates about sewer and water project: Front Road and King Street West
May 11, 2023Community members are invited to the Press Lounge at Portsmouth Olympic Harbour, 53 Yonge Street to hear updates and ask questions about the Front Road and King Street West sewer and water project.
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We're making improvements in your neighbourhood
May 4, 2023Utilities Kingston is making improvements to community infrastructure. Home and property-owners: see if we are planning to complete capital construction in your neighbourhood this year.
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Emergency phone line unavailable, call 9-1-1 in emergency
May 1, 2023Due to an unplanned voice system outage, we are unable to accept inbound calls to our 24-hour emergency line. If you need to reach us about a serious or potentially life-threatening utility emergency such as a natural gas leak or downed power line, call 911 immediately.
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Friday, April 28 is the National Day of Mourning
April 27, 2023The National Day of Mourning is dedicated to remembering those who have lost their lives or suffered injury or illness on the job, or experienced a work-related tragedy.
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‘Greener’ rain barrels now available
April 25, 2023Customers looking to buy sustainable products and take climate action – take note! We are now offering repurposed rain barrels that help divert waste from landfill and reduce treated water use. Order your home-delivered rain barrel today and capture spring showers for your garden!
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Earth Day on April 22: invest in our planet
April 21, 2023On Earth Day, April 22, join the environmental movement and invest in our planet to protect it and pave a path towards a thriving future.
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MyUtilities Portal unavailable
April 11, 2023Due to technical issues, the MyUtilities Customer Portal is currently unavailable and we apologize for the inconvenience. For information on your account, please contact us as described in this article.
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