The Details

Renting your water heater from Utilities Kingston comes with a range of benefits and responsibilities.

Terms and Conditions

On January 2017, we updated our terms and conditions for the rental program and are sharing them with you here. Please read through them and if you have any comments, questions or concerns, let us know by contacting our service advisors at 613-546-1181, extension 2285 or serviceadvisors@utilitieskingston.com.

Maintenance and Service

Utilities Kingston provides you with access to high-quality and energy-efficient water heaters at a low monthly price. To help you maintain your water heater, we provide a number of supports.

Access to experts

Our team of knowledgeable service advisors is trained to provide you with expert guidance on how to choose and maintain a water heater that best serves you, your family or your business. We offer:

  • 24/7 access to our service hotline when you call 613-546-1181.
  • Access to same-day or next-day service for “no hot water” calls.
  • 24/7 on-site emergency service for issues such as leaking tanks.

Service guarantee

Utilities Kingston provides free and unlimited necessary repairs and replacements of your water heater. Our service advisors and technicians are all locally based, so we can respond to your needs quickly. Calls are returned within the same day.

Your responsibilities

As a renter, you are responsible for maintaining your water heater in good working condition throughout the term of your agreement. If you think there’s a problem with your water heater, please contact us.

You are also responsible for ensuring the systems that help your water heater function (such as vent piping) are kept clear, and are repaired or replaced as necessary. If you need advice on maintaining your water heater, please contact us.

Billing and Payment

Many Utilities Kingston customers benefit from the convenience of one combined bill for all their utility services, which may include water, wastewater, gas and electricity. A combined bill helps lower costs for everyone.

Payment options

We like to avoid penalizing customers for late payment. Please allow sufficient time for your payment to reach the Utilities Kingston office by the due date. Any account that is not paid in full by the due date will be considered past due and subject to appropriate collection action, which may include interruption of service.

By pre-authorized debits

The pre-authorized debit (PAD) plan is one of the easiest, most convenient ways to pay your utility bill.

To find out more about the convenience and benefits of this payment option, please contact customer service at 613-546-0000.

Through your bank

You may pay your utility bill through your bank, by teller, ATM, phone, or online, including through ePost. Contact your bank for details. Please allow sufficient time for your banking institution to forward your payment to Utilities Kingston by the due date.

By Credit Card

Utilities Kingston accepts payments via MasterCard and Visa using a third-party service provider, Paymentus. Learn more from our page about Payment Options.

By mail

Payment can be mailed using the return envelope provided. Make your cheque payable to Utilities Kingston. Please allow sufficient time for your payment to reach us by the due date.

By drop off

To drop off a payment, visit a 24-hour depository box located at 1211 John Counter Boulevard, 216 Ontario Street (City Hall), or 85 Lappan’s Lane. Please do not put cash in the drop box.

Rent local. Contact us to learn about water heater products and pricing and switch today