Opening and Closing an Account

Application Fees

When a customer opens a new account, our employees complete a variety of tasks in order to arrange for each water, wastewater, gas or electricity service. This may include reading meters, turning on utility services, and conducting administration.

A $15 standard application fee covers the costs to arrange for each service (totalling up to $60 plus HST, depending on the number of services). Due to the cost saving benefits of the unique multi-utility model in Kingston, we are able to keep this charge amongst the lowest in the industry.

If the service to the address has been turned off, a reconnection fee may also apply.

Did you know? In the public interest, electricity rates/charges are reviewed and approved by the Ontario Energy Board, while water, wastewater/sewer and gas rates/charges are approved by The Council of The City of Kingston.

Security Deposits 

In accordance with the Utilities Kingston Terms of Service and Kingston Hydro Conditions of Service, residential accounts are required to provide a security deposit. Your deposit for residential service will commence on your first bill and will be applied to your bill in six equal installments.  

There are certain circumstances under which you can be exempt and these are explained on our website. Learn more about security deposits. 

Options to Open Account

Online

Utilities Kingston offers customers the alternative to open an account using online forms.

By Phone

To open an account by phone, contact customer service at 613-546-0000. Our office hours are 8:00 a.m. to 5:00 p.m., Monday to Friday.

Options to Close Account

To close your account, please have the account number, your identification and your forwarding address ready. Tenants, be prepared to provide the landlord’s contact information.

Online

Use our convenient online forms to: 

By Phone

To close a residential or commercial account by phone, contact customer service at 613-546-0000. Our office hours are 8:00 a.m. to 5:00 p.m., Monday to Friday.