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Utilities Kingston website

If you’re a residential or small business customer who pays Time-of-Use (TOU) electricity prices, you can choose to switch to Tiered prices beginning November 1, 2020 or Ultra-Low Overnight (ULO) prices beginning November 1, 2023.

If you want to continue paying TOU prices, no action is required. Utilities Kingston's electricity customers, who would like to switch to Tiered prices, can use the election form below. Personal information is collected, retained and disclosed in accordance with our privacy policy.

What happens next?

Once you've submitted the form, we will review the information: 

Within 10 business days of receiving your election form, we will tell you when you can expect to start being billed according to your choice. Or, if your election form can’t be processed, we will notify you and explain why.

Because a switch in prices can only take effect at the beginning of a billing period, it will take some time between the day you provide your election form and the day you actually start getting charged according to your choice. View a list of frequently asked questions, from the Utilities Kingston website.


To speak with customer service, call 613-546-0000, Monday to Friday from 8 AM to 4:30 PM.

Request an electric rate change

Request an electricity rate plan change
Help for choosing your electricity rate plan
For more information on Time-of-Use and Tiered Pricing and tools to help you decide which price structure is right for you, please visit
Account holder information
Service address
Do not include the street suffix (Example: ST, AVE)
Only if applicable

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