Payment options

Overview

Many Utilities Kingston customers benefit from the convenience of one combined bill for all their utility services, which may include water, wastewater, gas and electricity. A combined bill helps lower costs for all rate payers.

Late payment fees

In order to avoid late payment fees, allow sufficient time for your payment to reach the Utilities Kingston office by the due date.

Any account that is not paid in full by the due date is considered to be past due. Past due accounts are subject to a late payment fee at 1.5 per cent monthly of the past due amount, as well as possible collection action or interruption of utility services.

Ways to pay

Pre-authorized debit plan

The Pre-authorized Debit Plan (PAD) is one of the easiest, most convenient ways to pay your utility bill. Familiarize yourself with consumer information about preauthorized debits from the Government of Canada.

To find out more about the convenience and benefits of this payment option please contact customer service at 613-546-1181.

Also view:

• Plan Agreement Form (If you haven’t received your first bill, you don’t need to list your account number on the form. We can look your account up, using the service address you provide on the form.)
• Plan Agreement Cancellation Notice

For landlords and property owners

Sometimes your building may be associated with frequent account changes due to tenants moving in and out. To streamline the process and help avoid associated fees, Utilities Kingston offers the application for continued service.

This application allows the account to be automatically set up in the owner, landlord or property manager name to avoid any consequences of a service interruption (with the exception of disconnection for non-payment) and to avoid standard application fees. All applications are subject to the Terms of Service and Conditions of Service.

Download the Application for Continued Service for Owners.

Pay through your bank

You may pay your utility bill through your bank by teller, ATM, phone, or online. Contact your bank for details. Please allow sufficient time for your banking institution to forward your payment to Utilities Kingston by the due date. A service fee will be charged on declined payments and all cheques returned as Non Sufficient Funds (NSF), Stop Payment, or Funds Not Cleared.

Pay by credit card

Utilities Kingston accepts payments via MasterCard and Visa using a third-party service provider, Paymentus. Paymentus charges a fee of 1.75 per cent of the payment amount for each individual payment of up to $2,500. The fee covers payment handling and processing charges. Utilities Kingston does not receive any part of the service fee.

• To pay by credit card:
  • Visit the secure Paymentus website to make your payment by credit card
  • Call Paymentus’ secure automated toll-free telephone system at
    1-855-570-0993 to process your payment
• View frequently asked questions about paying by credit card.

For technical help making payments via credit card, please contact the Paymentus Call Centre at 1-800-420-1663, or e-mail them at customercare@paymentus.com.

Payment centre:  cash, cheque or debit

Payments can be made by cash, cheque or debit directly at the City of Kingston's Payment Centre, City Hall, 216 Ontario Street, open weekdays 8:30 AM to 4:30 PM.  Physical distancing measures are in place as well as mandatory face coverings due to COVID-19.

Pay by mail

Payment can be mailed using the return envelope provided. Make your cheque payable to Utilities Kingston. Please allow sufficient time for your payment to reach us by the due date.

Pay by drop box

To drop off a payment, visit a 24-hour depository box located at 1211 John Counter Boulevard, 216 Ontario Street (City Hall), or 85 Lappan’s Lane. Please do not put cash in the drop box.

The depository box located at 85 Lappan’s Lane.