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Utilities Kingston website

Payment options


Many Utilities Kingston customers benefit from receiving one combined bill for all their utility services, including water, wastewater, water heater appliance rental, natural gas, and electricity. Having a combined bill helps reduce costs for all customers.

Please note that if you are an electricity customer, your payments will first be applied to your outstanding electricity charges. Only after all electricity charges are paid will the payment be applied to any other balances you may have with Utilities Kingston. This order of priority is required by the rules and regulations of the Ontario Energy Board Distribution System Code.

Late payment fees

In order to avoid late payment fees, allow sufficient time for your payment to reach the Utilities Kingston office by the due date.

Any account that is not paid in full by the due date is considered to be past due. Past due accounts are subject to a late payment fee at 1.5 per cent monthly of the past due amount, as well as possible collection action or interruption of utility services.

Receive and pay your bills online

Receive your bill online: sign up for MyUtilities and eBilling today at You'll need your account number and the amount of the most recent payment you made to us.

You can also register for preauthorized payments or pay your bill online through any financial institution. Questions? Have your account number ready and call 613-546-1181, Monday to Friday, from 8 a.m. to 4:30 p.m.

Ways to pay

Pre-authorized debit plan

The Pre-authorized Debit Plan (PAD) is one of the easiest, most convenient ways to pay your utility bill. Familiarize yourself with consumer information about preauthorized debits from the Government of Canada.

Send the completed and signed Pre-Authorized Debit Plan Agreement with a void cheque, a copy of the void cheque or a pre-authorized debit form from your bank, as indicated in the plan agreement form. Please note that U.S. cheques are not accepted. 

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To learn more about the convenience and benefits of this payment option, please call customer service at 613-546-1181.

For landlords and property owners

Sometimes your building may be associated with frequent account changes due to tenants moving in and out. To streamline the process and help avoid associated fees, Utilities Kingston offers the application for continued service.

This application allows the account to be automatically set up in the owner's name to avoid any consequences of a service interruption (with the exception of disconnection for non-payment) and to avoid standard application fees. All applications are subject to the Terms of Service and Conditions of Service.

Download the Application for Continued Service for Owners

Pay through your bank

You may pay your utility bill through your bank by teller, ATM, phone, or online. Contact your bank for details. Please allow sufficient time for your banking institution to forward your payment to Utilities Kingston by the due date. A service fee will be charged on declined payments and all cheques returned as Non Sufficient Funds (NSF), Stop Payment, or Funds Not Cleared.

Pay by credit card

Utilities Kingston accepts payments via MasterCard and Visa using a third-party service provider, Paymentus. Paymentus charges a fee of 1.75 per cent of the payment amount for each individual payment of up to $2,500. The fee covers payment handling and processing charges. Utilities Kingston does not receive any part of the service fee.

For technical help making credit card payments, please call the Paymentus Call Centre at 1-800-420-1663 or e-mail

Payment centre:  cash, cheque or debit

Payments can be made by cash, cheque, or debit directly at the City of Kingston's Payment Centre, located at City Hall, 216 Ontario Street, and open weekdays from 8:30 a.m. to 4:30 p.m. 

Pay by mail

Payment can be mailed using the return envelope provided. Make your cheque payable to Utilities Kingston. Please allow sufficient time for your payment to reach us by the due date.

Pay by drop box

To drop off a payment, visit a 24-hour depository box located at 1211 John Counter Boulevard, 216 Ontario Street (City Hall), or 85 Lappan’s Lane. Please do not put cash in the drop box.

Dropbox in front of 85 Lappans Lane

Close up of dropbox tall metal with handle to open

The depository box located at 85 Lappan’s Lane.