Service Disruption Notice
The City will perform network maintenance this Saturday, Nov. 30, from 8:30 a.m. to 1 p.m. During this time, our websites — UtilitiesKingston.com and KingstonHydro.com — will be unavailable for approximately one hour.
Missing your paper bill this month?
With Canada Post still on strike, you won't receive your paper bill. To avoid any hassles with payments, register on MyUitlities Portal to view your billing information online.Don't worry—registering doesn't mean signing up for paperless. When the mail returns to normal, you will continue to receive your paper bill.
Recent news
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Water heater rental rates are changing on January 1
November 22, 2024We review our rates annually to ensure they reflect the cost of providing service.
Read more...about Water heater rental rates are changing on January 1 -
Prevent basement flooding: essential tips to protect your home
November 19, 2024Every basement is at risk, even if it hasn’t happened before. Learn how simple tips can prevent basement flooding.
Read more...about Prevent basement flooding: essential tips to protect your home -
Portsmouth Redirect Project
November 15, 2024We’re resuming work on a key infrastructure project aimed at improving Kingston’s water and wastewater systems.
Read more...about Portsmouth Redirect Project -
Planned power outage in the Sydenham district on Nov. 23
November 15, 2024Customers in the Sydenham district will be affected by a 4-hour planned power outage on Saturday, Nov. 23, at 8 a.m. to allow workers to safely trim vegetation around overhead electrical distribution lines and equipment.
Read more...about Planned power outage in the Sydenham district on Nov. 23 -
Your paper bill during a Canada Post labour disruption
November 12, 2024If you receive a paper bill by mail, delivery may be delayed this month due to a potential Canada Post labour disruption.
Read more...about Your paper bill during a Canada Post labour disruption -
Our new bill design is here!
November 11, 2024With a fresh look and feel, your updated bill makes it easier to explore your usage and quickly find the information you need.
Read more...about Our new bill design is here!