• Delays with epost bill delivery: sign up to receive utility bills via MyUtilities

    Delays with epost bill delivery: sign up to receive utility bills via MyUtilities

    May 24, 2019

    Due to a networking issue experienced by Utilities Kingston, customers who receive their utility bills via the Canada Post epost service may experience a delay in receiving their bill. Customers may wish to sign up to view and receive their utility bill online, using the MyUtilities customer portal.

  • Website maintenance scheduled for Saturday, May 25

    Website maintenance scheduled for Saturday, May 25

    May 22, 2019

    Please be advised that our websites are scheduled for maintenance from 10 a.m. to noon, on Saturday, May 25. The websites will remain available during this work, but may experience momentary disruptions.

  • Have your say in shaping electricity plans

    Have your say in shaping electricity plans

    May 21, 2019

    Utilities Kingston is preparing to submit Kingston Hydro’s multi-year electricity distribution plan to the Ontario Energy Board. Our electricity customers are invited to provide input to help inform this plan, which will help determine the company’s priorities and rates beginning on January 1, 2021.

  • Utilities Kingston to inspect and rate hydrants to support fire protection

    Utilities Kingston to inspect and rate hydrants to support fire protection

    May 20, 2019

    Utilities Kingston has begun its annual fire hydrant inspection and flow-rating program to help support fire protection. During this work, residents may notice discoloured tap water or reduced water pressure and should be assured the water is still safe. They should run their cold water tap until it is clear.

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