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COVID-19 and your utilities: what you need to know
You can count on us throughout the COVID-19 pandemic to provide the core water, wastewater, natural gas, electricity and broadband networking services that you rely on.
Read more about how to access our services, how we are assisting customers with their bills, apply to the COVID-19 Energy Assistance Program, and more.
Recent news
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Utilities Kingston to inspect and rate hydrants to support fire protection
May 7, 2021We’re now conducting our annual fire hydrant inspection and flow-rating program to help support fire protection. During this work, residents may notice discoloured tap water or reduced water pressure and should be assured the water is still safe. They should run their cold water tap until it is clear.
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COVID-19 Energy Assistance Program changes to help more people, businesses and charitable organizations
May 6, 2021As of January 14, 2021, changes are in place to the COVID-19 Energy Assistance Program eligibility criteria for residents, small businesses and charitable organizations, so that more customers may qualify for these programs.
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Electricity rate plans: it's your choice!
May 3, 2021If you’re a residential or small business customer that pays Time-of-Use electricity prices, you can choose to switch to Tiered prices.
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New electricity prices and periods take effect May 1
April 30, 2021The Ontario Energy Board announced new electricity prices and Time-of-use periods for households and small businesses, effective May 1.
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Natural gas rate review, effective May 1
April 30, 2021Utilities Kingston has reviewed the natural gas commodity and transportation and storage rates, effective May 1, 2021.
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