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Planned power outage set for CFB Kingston and Barriefield Village as we make local electricity system improvements
May 19, 2022Utilities Kingston electricity customers in the CFB Kingston and Barriefield Village areas will be affected by a three-hour planned power outage on Sunday, May 29 starting at 8:00 AM.
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Service Line Warranties of Canada to provide optional and voluntary emergency repair programs
May 19, 2022We want to assure our customers that this offering is legitimate.
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Wishing you a safe and happy Victoria Day long weekend
May 17, 2022Customers on Time-of-Use electricity pricing will be charged off-peak prices for the electricity commodity portion of the bill on Monday, May 23. Our office is also closed on that day.
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Natural gas rate review, effective May 1
April 28, 2022Utilities Kingston has reviewed the natural gas commodity and transportation and storage rates, effective May 1, 2022.
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Electricity periods and tiers for May 1
April 28, 2022The Regulated Price Plan summer Time-of-use hours and the change in the Tier threshold for residential customers on Tiered pricing will take effect May 1.
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Thursday, April 28 is the National Day of Mourning
April 27, 2022Pause. Reflect. Remember. On April 28, we will honour workers who have died, were injured, or became ill from their job.
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Close your utility account using our online form or by phone
April 21, 2022Students, are you finishing up the school year? To close your account, fill out our online form today. You’ll want to get this done before your lease ends!
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Sewer lining program will extend life of infrastructure – with no digging required!
April 20, 2022We are continuing the now annual sewer lining program to rehabilitate aging pipes and improve operating efficiency – using a process that avoids digging up pipes and disrupting neighbourhoods.
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New! ‘Greener’ rain barrels now available
April 19, 2022Customers looking to buy sustainable products and take climate action – take note! We are now offering repurposed rain barrels that help divert waste from landfill and reduce treated water use.
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Register online for Safety Days: mandatory health and safety expectations training
April 17, 2022Safety Days eLearning 2022 will provide for the health and safety expectations necessary to pre-qualify for quotation work, for Utilities Kingston and the City of Kingston. The deadline for completing the eLearning program is May 20.
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Phone lines unavailable, call 9-1-1 in emergency
April 12, 2022Due to an unplanned voice system outage, we are unable to accept inbound calls to our 24-hour emergency and customer service lines. If you need to reach us about a serious or potentially life-threatening utility emergency such as a natural gas leak or downed power line, call 911 immediately.
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Wishing Kingston a safe and healthy Easter weekend
April 11, 2022We’re wishing our community and all our employees good health and wellness this Easter weekend. Customers on Time-of-use electricity pricing will be charged off-peak prices for the electricity commodity portion of the bill on Good Friday, April 15.
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Tips to prevent basement flooding during heavy rain forecast
April 6, 2022As we anticipate heavy rain Thursday, customers are reminded that any basement is at risk of flooding, even if it’s never happened before. Take action - Utilities Kingston offers some steps you can take today to protect your home.
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April is Dig Safe Month: call or click before you dig!
March 31, 2022To mark Dig Safe Month, we remind residents who might be planning to dig anywhere on their property: contact Ontario One Call at least a week before you dig. It’s the law.
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The federal carbon charge for natural gas is changing
March 29, 2022In 2019, the federal government implemented a carbon pricing program in Ontario. In April 2022, the federal carbon charge for natural gas will increase to 9.94 cents per cubic metre.
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Tips to prevent basement flooding during rain and thaw
March 17, 2022As we anticipate more rain and continued snow melt customers are reminded that any basement is at risk of flooding, even if it’s never happened before. Take action - Utilities Kingston offers some steps you can take today to protect your home.
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Seasonal weather contributes to increase in water main breaks
March 16, 2022Our community is reminded that the weather this time of year can contribute to an increase in water main breaks. Deep frost and freeze-thaw cycles can expand and contract materials, thereby stressing the pipes and causing cracks.
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Residents may notice natural gas smell in Glenburnie on March 22
March 15, 2022Residents may notice a gas smell in Glenburnie on Monday, March 21. Utilities Kingston is receiving a delivery of mercaptan, the odourant added to natural gas as a safety measure.
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Tips to prevent basement flooding during rain and thaw
March 7, 2022As we anticipate more rain and continued snow melt customers are reminded that any basement is at risk of flooding, even if it’s never happened before. Take action - Utilities Kingston offers some steps you can take today to protect your home.
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International Women’s Day is March 8
March 7, 2022At Utilities Kingston, we want to create a community where everyone feels they belong. That’s why we are proud to participate in International Women’s Day.
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Utilities Kingston invites input on public safety awareness, online and by telephone
February 25, 2022Until early March, we are conducting our bi-annual survey to get input from the public on their understanding of electrical safety. The survey is being offered online or by telephone.
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March is Fraud Prevention Month: protect yourself online, on your phone and at your door
February 24, 2022March is Fraud Prevention Month. Kingston Police and Utilities Kingston are partnering to help spread fraud prevention tips to residents and businesses.
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2021 annual reports on drinking water quality
February 22, 2022Utilities Kingston has released the 2021 annual reports on drinking water quality.
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Wishing you a safe and restful Family Day: we are closed Monday
February 17, 2022Customers on Time-of-Use electricity pricing will be charged off-peak prices for the electricity commodity portion of the bill. Our office is closed on Monday, Feb. 21.
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A behind-the-scenes look at sewer surveillance for COVID-19
February 16, 2022Our treatment operators have been sampling wastewater at treatment facilities since June 2020.
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Mix of wintry weather could bring basement flooding and power outages
February 16, 2022In preparation, Utilities Kingston is urging residents to take steps to protect their properties and know who to call in case of a power outage.
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Cross bores: call before clearing a sewer line
February 4, 2022Learn about the risk of sewer cross bores and why you should call for a free sewer safety inspection before you attempt to clear a blocked sewer line.
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Weather advisory: keep utility equipment safe
February 3, 2022Local weather advisories are calling for additional snowfall to intensify this afternoon and into the morning. During this weather event, we would like to remind the public about the following safety tips.
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Natural gas customers: apply for a $100 credit when you purchase and install a smart thermostat
February 2, 2022This program is for residential customers who receive natural gas services from Utilities Kingston.
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Add your name to the list of future community lead testing volunteers!
January 31, 2022We test the water in Kingston homes and businesses for lead every six months and are currently seeking residents and businesses who are interested in adding their name to the list of regular, voluntary Community Lead Testing Program.
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Data Privacy Day is Jan. 28: here’s how we protect your privacy
January 27, 2022This Data Privacy Day, we are reaffirming our commitment to respecting your privacy. You can count on us!
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Natural gas rate review, effective February 1
January 27, 2022Utilities Kingston has reviewed the natural gas commodity and transportation and storage rates, effective February 1, 2022.
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Bell Let's Talk Day - Jan. 26, 2022
January 26, 2022The Bell Let’s Talk Day campaign shines a light on the actions that we can all take, because now more than ever, mental health matters.
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Protect your plumbing from freezing during extreme cold
January 25, 2022An extreme cold warning is now in effect for our area. To protect your property from home plumbing issues, review these tips!
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We are investigating mailing issues of recent utility bills
January 18, 2022We are aware that some customers are experiencing an issue with receiving their utility bill by mail. The affected bills were dated January 6.
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Tips to stay safe during heavy snow fall
January 17, 2022With significant snow expected today, we would like to remind the public about how to stay safe during extreme weather.
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Electricity rate relief begins Jan. 18 for 21-day period
January 17, 2022To support small businesses, as well as workers and families spending more time at home while the province is in Modified Step Two, the Ontario government has announced that electricity prices will be held to a fixed rate of 8.2¢/kWh for all time-of-use and tiered customers on a temporary basis starting on January 18, 2022.
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Prepare for high winds with utility information
January 5, 2022A wind warning is in effect for Kingston, with gusts near 90 km/h in the forecast for today.
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Electricity rate plans: it's your choice!
January 4, 2022If you’re a residential or small business customer that pays Time-of-Use electricity prices, you can choose to switch to Tiered prices.
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Utilities Kingston offers seasonal utility safety tips
December 30, 2021With the winter season upon us, Utilities Kingston is providing some important safety reminders about your gas, water and electrical services.
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Utility rates are changing Jan. 1
December 29, 2021Learn about changes to your electricity, natural gas, water and wastewater bills, taking effect on Jan. 1, 2022.
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Major investment in downtown substation complete
December 20, 2021The newly upgraded Municipal Substation No. 1 is now supplying power to the downtown core. We invested $5.1 million in multi-year upgrades to Kingston’s oldest substation, located inside a heritage building on lower Queen Street.
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Our holiday hours
December 20, 2021Our office will be closed Dec. 25, 26 and Jan. 1, and we close at noon on Dec. 24 and 31. On holidays, such as Christmas Day, Boxing Day and New Year's Day, you will be charged off-peak prices for the electricity commodity portion of your bill.
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Utilities Kingston warns customers of phone scam
December 17, 2021Utilities Kingston is warning customers to beware of pre-recorded voice messages pretending to be from Utilities Kingston and demanding immediate payment for utilities. This is a scam. Several customers have reported this activity.
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Storm response update
December 14, 2021We are providing an update on our response to the severe rain and wind storms that battered Kingston on Saturday, causing damage to infrastructure, trees, and buildings.
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Crews are responding to power outages in central Kingston
December 11, 2021A strong storm system is forecast to bring heavy rain and high winds to the region Friday, December 10 and Saturday, December 11.
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Significant rainfall and high winds forecast: prepare with utility information
December 10, 2021A strong storm system is forecast to bring heavy rain and high winds to the region Friday, December 10 and Saturday, December 11.
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Natural gas maintenance taking place December 8 at regulating station
December 6, 2021On Wednesday, December 8, we are conducting valve maintenance at the municipal City Gate natural gas regulating station (located on Perth Road, just south of Unity Road). Our certified technicians will be onsite to ensure public and worker safety and we anticipate this work will be completed in one day.
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Maintenance to impact power outage map on Tuesday, December 7
December 6, 2021Please be advised that, due to software maintenance, our power outage map may not be available between 11 AM and 12 noon, on Tuesday, December 7.
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Natural gas customers: apply for a $100 credit when you purchase and install a smart thermostat
December 3, 2021This program is for residential customers who receive natural gas services from Utilities Kingston.
Read more...about Natural gas customers: apply for a $100 credit when you purchase and install a smart thermostat
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