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Highway 15 water main project begins
June 24, 2021The project will begin in June 2021 and continue until the end of the year. It will ensure the continued reliability of water services, meeting demand and ensuring fire protection, as development increases in the area.
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RESTORED: Planned maintenance on power outage map June 22
June 18, 2021On Tuesday, June 22 from 10:30-12:30 p.m., the Utilities Kingston power outage map will be unavailable, due to planned maintenance.
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Utilities Kingston 2020 annual reports: you can count on us!
June 18, 2021Utilities Kingston is sharing its 2020 online annual reports with our community.
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Seasonal watering restrictions go into effect annually on June 15
June 14, 2021Seasonal watering restrictions go into effect annually on June 15. Until September 15, residents and businesses with odd-numbered addresses may water on odd-numbered days, while evens may water on even-numbered days.
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Drought conditions: tips to conserve water
June 10, 2021Due to lower-than-normal rainfall over the last few months in the Cataraqui Region, Cataraqui Conservation recently confirmed Level I Low Water Conditions. We support the CRCA’s advisory by issuing these water conservation tips.
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Gas main replacement project begins
June 3, 2021To help ensure the continued safety and reliability of the municipal gas distribution system, the 2021 project to replace gas main begins late June.
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Struggling to pay bills? Apply to COVID-19 Energy Assistance Programs
May 27, 2021The programs provide an on-bill credit to eligible residential, small business and charitable organization energy customers who have experienced hardships as a direct result of the COVID-19 pandemic. Utilities Kingston is now delivering these programs to support our customers through this difficult time.
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Mixing valves: information on repairs and replacements
May 26, 2021We pride ourselves on fast and reliable water heater service. When you call for service, it’s our priority to respond to calls within 24 hours. Our representative will ask you a few questions related to both your water heater and the separate mixing valve plumbing device. Providing accurate responses to these questions will help facilitate a timely repair.
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Wishing you a safe Victoria Day long weekend
May 19, 2021Customers on Time-of-Use electricity pricing will be charged off-peak prices for the electricity commodity portion of the bill on Monday, May 24. Our office is also closed on that day.
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Working outdoors? Utilities Kingston and Electrical Safety Authority remind homeowners to avoid deadly distractions
May 14, 2021May 17-23 is Powerline Safety Week, and Utilities Kingston is partnering with the Electrical Safety Authority in urging Kingston homeowners to avoid deadly distractions by practicing three critical steps: stop, look, and live.
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Service Line Warranties of Canada to provide optional and voluntary emergency repair programs
May 12, 2021We want to assure our customers that this offering is legitimate.
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Utilities Kingston to inspect and rate hydrants to support fire protection
May 7, 2021We’re now conducting our annual fire hydrant inspection and flow-rating program to help support fire protection. During this work, residents may notice discoloured tap water or reduced water pressure and should be assured the water is still safe. They should run their cold water tap until it is clear.
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COVID-19 Energy Assistance Program changes to help more people, businesses and charitable organizations
May 6, 2021As of January 14, 2021, changes are in place to the COVID-19 Energy Assistance Program eligibility criteria for residents, small businesses and charitable organizations, so that more customers may qualify for these programs.
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Electricity rate plans: it's your choice!
May 3, 2021If you’re a residential or small business customer that pays Time-of-Use electricity prices, you can choose to switch to Tiered prices.
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New electricity prices and periods take effect May 1
April 30, 2021The Ontario Energy Board announced new electricity prices and Time-of-use periods for households and small businesses, effective May 1.
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Natural gas rate review, effective May 1
April 30, 2021Utilities Kingston has reviewed the natural gas commodity and transportation and storage rates, effective May 1, 2021.
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Wednesday, April 28 is the National Day of Mourning
April 27, 2021Pause. Reflect. Remember. At 11 AM on April 28, we will honour workers who have died, were injured, or became ill from their job.
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Utilities Kingston is taking COVID-19 precautions while completing work in your neighbourhood
April 23, 2021Home and property-owners: see if Utilities Kingston is planning to conduct essential multi-utility capital construction in your neighbourhood this year.
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Sewer flushing and CCTV camera work
April 21, 2021Each year, Utilities Kingston conducts a sewer cleaning and closed circuit television (CCTV) inspection project in order help maintain the integrity of our sanitary sewer system. This year’s program is intended to run until November.
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MyUtilities got an upgrade!
April 15, 2021Next time you log into MyUtilities, you’ll notice some enhancements. An upgrade to our customer portal was completed overnight.
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Dead-end water main flushing may discolour tap water
April 14, 2021Twice annually, Utilities Kingston flushes dead-end water mains. This spring, this activity will take place from April 15 to May 13 (approximately).
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Moving can be chaos! Utilities Kingston understands
April 13, 2021There is so much to remember when moving in or out. Utilities Kingston wants to make your move as simple as possible. Open or close an account with us online at your convenience, any time, any day. Our online self-service form works nicely from any device.
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MyUtilities: maintenance scheduled April 14-15
April 12, 2021Due to planned upgrades to the MyUtilities Customer Portal, it will be unavailable from 12 PM on Wednesday, April 14 to 8 AM on Thursday, April 15.
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Utilities Kingston offers its customers rain barrels -while quantities last!
April 12, 2021Starting April 12, Utilities Kingston is offering rain barrels for sale to its customers. Get them delivered to your home for $56 each, including HST and contactless delivery. You don’t need an appointment and the charge will be conveniently added to your bill.
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Sewer lining program will extend life of infrastructure – with no digging required!
April 7, 2021We are continuing the now annual sewer lining program to rehabilitate aging pipes and improve operating efficiency – using a process that avoids digging up pipes and disrupting neighbourhoods.
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April is Dig Safe Month: call or click before you dig!
March 31, 2021To mark Dig Safe Month, we remind residents who might be planning to dig anywhere on their property: contact Ontario One Call at least a week before you dig. It’s the law.
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Wishing Kingston a safe and healthy Easter weekend
March 30, 2021We’re wishing our community and all our employees good health and wellness this Easter weekend. Customers on Time-of-Use electricity pricing will be charged off-peak prices for the electricity commodity portion of the bill on Good Friday, April 2.
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Register online for Safety Days: mandatory health and safety expectations training
March 29, 2021Safety Days eLearning 2021 will provide for the health and safety expectations necessary to pre-qualify for quotation work, for Utilities Kingston and the City of Kingston. The deadline for completing the eLearning program is May 3.
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The natural gas federal carbon charge is changing, effective April 1
March 29, 2021In 2019, the federal government implemented a carbon pricing program in Ontario. In April 2021, the federal carbon charge for natural gas will increase to 7.98 cents per cubic metre.
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Heavy rains and strong winds: prepare with utility information
March 25, 2021We are expecting a spring storm in Kingston bringing heavy rainfall and strong winds, beginning today and continuing until Friday. Utilities Kingston is reminding residents of steps you can take to protect your property from the risk of flooding and sewer back-ups or in case of power outages.
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Cross bores: call before clearing a sewer line
March 15, 2021Learn about the risk of sewer cross bores and why you should call for a free sewer safety inspection before you attempt to clear a blocked sewer line.
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Water heater rentals: rent local and switch today
March 12, 2021When you rent your water heater from Utilities Kingston, you’re investing in our community. That’s because proceeds are re-invested locally to support climate actions and reduce our carbon footprint.
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Choose to challenge period stigma and get tampons/pads out of the toilet
March 8, 2021This International Women’s Day, Utilities Kingston wants to start an important conversation aimed at encouraging residents to put tampons, applicators, pads, and other period products in the trash and not the toilet.
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Crews restore power to 10,000 customers in central Kingston
March 5, 2021Crews are investigating a large power outage in central Kingston, impacting approximately 10,000 customers.
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We're working to resolve issues with our power outage map
March 5, 2021Update: the issues with the outage map have been resolved. Thank you for your patience.
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Power restored to Central Kingston, intermittent outages possible
March 5, 2021Utilities Kingston has now restored power to 10,000 customers in central Kingston following a 5:45 a.m. outage that has been linked to issues with customer-owner equipment.
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King Street: trained arborists to prune trees, to ensure safe and reliable electricity distribution
March 3, 2021Utilities Kingston is conducting electrical work on King Street, between Beverley and Lower University, in the Breakwater Park area. We are working with trained arborists to prune trees around high voltage lines, while minimizing the impact to trees.
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Get the #FloodFacts to help prevent basement flooding and sewer backups
March 1, 2021Homeowners can take actions to protect their properties this spring, with our Flood Facts.
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Utilities Kingston and Kingston Police offer fraud prevention tips
February 26, 2021March is Fraud Prevention Month and Kingston Police and Utilities Kingston are partnering to help spread fraud prevention tips to local residents and businesses.
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New electricity prices for households and small businesses start Feb. 23
February 23, 2021The Ontario government's electricity rate relief ends Feb. 22 and electricity prices for households and small businesses return to those set by the Ontario Energy Board for Jan. 1. This change is effective Feb. 23, under the Regulated Price Plan.
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2020 annual reports on drinking water quality
February 19, 2021Utilities Kingston has released the 2020 annual reports on drinking water quality.
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Council approves budgets, rates for municipal utilities
February 18, 2021On February 16, 2021, the council of the City of Kingston approved the 2021-2022 operating budgets and the 2021 capital budget additions for its municipally-owned utilities, which include water, wastewater and gas, and an appliance rental business.
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Winter storm warning: Utilities Kingston offers safety tips
February 16, 2021With Environment Canada issuing a Winter Storm Warning for the area until later today with a total of 25 cms snow expected, Utilities Kingston is providing some important safety reminders about your gas, water and electrical services.
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Service Line Warranties of Canada to provide optional and voluntary emergency repair programs to local homeowners
February 16, 2021We want to assure our customers that this offering is legitimate.
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Wishing you a safe and restful Family Day: we are closed Monday
February 11, 2021Customers on Time-of-Use electricity pricing will be charged off-peak prices for the electricity commodity portion of the bill. Our office is closed on Monday, Feb. 15.
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Electricity rate relief extended until Feb. 22
February 10, 2021To support people as they stay home during global pandemic, the Ontario Energy Board has announced that electricity prices will be held to a fixed rate of 8.5¢/kWh for all time-of-use and tiered customers on a temporary basis.
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Take steps now to protect your plumbing from freezing, as colder weather is ahead
February 5, 2021Weather forecasters are predicting that the coldest weather of the season is still ahead of us, this February. To protect your property from frozen water pipes, understand the risk factors and know the preventative steps to take.
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Natural gas rate review, effective Feb. 1
January 29, 2021Utilities Kingston has reviewed the rates for the natural gas commodity and transportation and storage, effective Feb. 1, 2021.
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Electricity rate relief extended until Feb. 9
January 28, 2021To support people as they stay home during the pending provincewide lockdown, the Ontario Energy Board has announced that electricity prices will be held to a fixed rate of 8.5¢/kWh for all time-of-use and tiered customers on a temporary basis.
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Bell Let's Talk Day - Jan. 28, 2021
January 27, 2021The Bell Let’s Talk Day campaign shines a light on the actions that we can all take, because now more than ever, mental health matters.
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