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Make the right call to identify and report a utility emergency
November 25, 2022Utilities Kingston is urging residents: know your electricity provider so you know who to call in the event of a power outage or other electricity emergency. We are also concerned with residents reporting potentially life-threatening emergencies using email or social media.
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Natural gas safety: report gas smells, install and obey alarms
November 22, 2022As winter approaches, and more modern gas-fueled appliances are in use, Utilities Kingston urges customers to read and follow these gas safety tips.
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High winds can cause outages and downed power lines
November 21, 2022Strong southwesterly winds with gusts up to 80 km/h are expected to begin early this afternoon and end this evening, according to Environment Canada. Utilities Kingston offers information to help protect your home and safety. Know what to do in case of a power outage, downed power line or traffic signal issues.
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Help for the heating season: manage your utility bill
November 17, 2022With heating season upon us, we remind our customers: over 60 per cent of your annual energy costs go towards heating your home, so it’s worth heating it as efficiently as possible.
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Recent updates on Front Road and King Street West
November 15, 2022Utilities Kingston is providing an update on the water and sewer project on Front Road and King Street West. We are committed to reducing disruption to area residents and commuters, and thank you for your continued patience.
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Tips to prevent basement flooding during heavy rain
November 10, 2022As we anticipate more rain, customers are reminded that any basement is at risk of flooding, even if it’s never happened before. Take action - Utilities Kingston offers some steps you can take today to protect your home.
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We will be open to assist you on November 11
November 8, 2022Every year on November 11, Canadians pause in a moment of silence to honour and remember those who have served, and continue to serve Canada during times of war, conflict and peace. Utilities Kingston will remain open on Thursday, November 11.
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Water meter replacement program - Neptune Technology Inc.
October 27, 2022It’s important that customers receive accurate bills for the amount of water consumed by their household or business. Reliable metering equipment is critical to this. Utilities Kingston has contracted Neptune Technology Inc. to replace meters and ensure they accurately record the consumption of water.
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Don’t turn a party into peril. Tampering with utility equipment can be deadly!
October 27, 2022We are issuing a public safety reminder to always stay away from powerlines.
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Electricity prices, periods and tiers for November 1
October 27, 2022The Ontario Energy Board (OEB) announced that electricity prices for households and small businesses will be lowered as of November 1, 2022 under the Regulated Price Plan (RPP). The winter Time-of-Use (TOU) hours and the change in the threshold for residential customers on Tiered pricing will take effect November 1 as usual.
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Natural gas rates for November 1
October 26, 2022Utilities Kingston has reviewed the rates for the natural gas commodity, transportation and storage effective November 1, 2022.
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Service Line Warranties of Canada to provide optional and voluntary emergency repair programs
October 14, 2022We want to assure our customers that this offering is legitimate.
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Tips to prevent basement flooding during heavy rain
October 13, 2022As we anticipate more rain, customers are reminded that any basement is at risk of flooding, even if it’s never happened before. Take action - Utilities Kingston offers some steps you can take today to protect your home.
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Wishing you a safe Thanksgiving: we are closed Monday
October 6, 2022Customers on Time-of-Use electricity pricing will be charged off-peak prices for the electricity commodity portion of the bill on Monday, Oct. 10 and our office is closed on Monday.
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September 30 is the National Day for Truth and Reconciliation
September 30, 2022Each year, September 30 marks the National Day for Truth and Reconciliation.
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Update on water, sewer project: Front Road and King Street West
September 28, 2022At an information session on Monday, Sept. 26, Utilities Kingston provided updates on the water and sewer project on Front Road and King Street West.
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We are open to assist you on September 30
September 26, 2022Utilities Kingston will remain open on Friday, September 30, and we look forward to assisting you.
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Registration is full! Free workshop will show you how to winterize your perennial garden in a ‘pollinator-friendly’ way
September 20, 2022Space is limited! Are you interested in increasing the pollinators in your perennial garden? Join experts from Rideau 1000 Islands Master Gardeners and Utilities Kingston at a free pollinator workshop and be entered to win a gift basket containing gardening tools, local honey and organic gardening supplies.
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Financial assistance and public education available to help prevent basement flooding
September 16, 2022Utilities Kingston is again offering the Preventative Plumbing Program for financial assistance. Due to the COVID-19 pandemic, the Preventative Plumbing Program had previously been suspended for two years.
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Information session for updates on water, sewer project: Front Rd. and King St. West
September 15, 2022Attend an in-person information session on Monday, Sept. 26 at 5 p.m., to hear updates on the water and sewer project on Front Road and King Street West.
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Rainfall alert: tips to prevent basement flooding during major rain events
September 13, 2022As we anticipate more rain, customers are reminded that any basement is at risk of flooding, even if it’s never happened before. Take action - Utilities Kingston offers some steps you can take today to protect your home.
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Water heater rentals: rent local and switch today
September 9, 2022When you rent your water heater from Utilities Kingston, you’re investing in our community. That’s because proceeds are re-invested locally to support climate actions and reduce our carbon footprint.
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An update on water and sewer project on Front Road and King Street West
September 8, 2022Utilities Kingston can confirm that this construction work, being conducted by EBC Inc., has been temporarily halted. The contractor has encountered site conditions that they did not anticipate.
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Wishing you a safe Labour Day: we are closed Monday
September 5, 2022Customers on Time-of-Use electricity pricing will be charged off-peak prices for the electricity commodity portion of the bill on Monday, Sept. 5. Our office is closed on this day.
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Moving can be chaos! Opening your account is easy
August 11, 2022Open or close an account with us using our online form, at your convenience, any time, any day, and at least five days before your move-in date.
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Utilities Kingston offers $30 credit on each toilet you upgrade to low flush
August 2, 2022To help customers reduce water and sewer use, Utilities Kingston is offering a $30 bill credit on the purchase and installation of low-flush toilets to its residential water customers. Customers can upgrade every eligible toilet in their home.
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Canada Post epost is being discontinued, as of July 29
July 28, 2022Canada Post will retire epost services for Utilities Kingston online statements by July 29, 2022.
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Natural gas rates change on August 1
July 25, 2022Utilities Kingston has reviewed the natural gas commodity and transportation and storage rates, effective August 1, 2022.
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Happy Civic Holiday! Time-of-use electricity prices off peak on August 1
July 25, 2022On the Civic Holiday, Monday, August 1, customers on Time-of-Use electricity pricing will be charged off-peak prices for the electricity commodity portion of the bill.
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Utilities Kingston's ten-year asset management plan
June 29, 2022In accordance with O. Reg. 588/17: Asset Management Planning for Municipal Infrastructure, Utilities Kingston’s ten-year asset management plan is now available.
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Time-of-use prices off-peak Canada Day, and our holiday hours
June 23, 2022On Canada Day, Friday, July 1, customers on Time-of-Use electricity pricing will be charged off-peak prices for the electricity commodity portion of the bill. Our office is closed at noon beginning on Thursday, June 30 and will reopen Monday, July 4.
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2021 annual reports now available online
June 21, 2022We are pleased to share our 2021 online annual reports with the community. This annual report covers the final year of Jim Keech’s outstanding career as the President and CEO of Utilities Kingston, and acknowledges his 40 years of leadership, serving the organization and community.
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Pride Month: Everyone is welcome here at Utilities Kingston
June 16, 2022Today marks the beginning of Pride Month, and we're showing our support for the 2SLGBTQ+ community. Everyone is welcome here at Utilities Kingston!
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Watering restrictions start June 15
June 14, 2022We want the community to be aware that seasonal watering restrictions are in effect from June 15 to Sept. 15. Residents and businesses with odd-numbered civic addresses may water on odd-numbered days, while evens may water on even-numbered days.
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Sewer force main break repaired and sewer operating normally
June 11, 2022Utilities Kingston is thanking west end residents and businesses for conserving water and reducing sewer use, after a sewer force main break at Front and Days Road. Crews have repaired the sewer break, which was at a flange fitting on a large diameter, 36-inch force main, and the sewer is now operating under normal conditions.
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Continue to conserve water and reduce sewer use, after sewer force main break
June 10, 2022Utilities Kingston is asking residents in the west end to continue conserving water and reducing sewer use, after a sewer force main break on Days Road. Crews uncovered the source of the sewer break, which is a blow-out on the elbow of a large diameter, 36-inch force main.
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Plan your garden to conserve water; attend free children's activities!
June 10, 2022Plan a visit to our award-winning Water Conservation Garden at 1211 John Counter Boulevard to see a variety of plants that require less water.
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West end residents: conserve water and reduce sewer use, after sewer force main break
June 9, 2022Utilities Kingston is asking residents in the west end to conserve water and reduce sewer use, after a sewer force main break on Days Road. While the sewer break is contained and there is no immediate risk of basement flooding or other direct public safety risk, the situation could change quickly.
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Natural gas maintenance taking place June 14 at regulating station
June 8, 2022On Tuesday, June 14, we are conducting valve repair at the municipal City Gate natural gas regulating station (located on Perth Road, just south of Unity Road). Our certified technicians will be onsite to ensure public and worker safety and we anticipate this work will be completed in one day.
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Be a community lead testing volunteer
June 6, 2022Utilities Kingston tests the water in Kingston homes and businesses for lead every six months and is currently seeking residents and businesses interested in participating in the regular, voluntary Community Lead Testing Program.
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Tips to prevent basement flooding during heavy rain
June 1, 2022As we respond to heavy rain, customers are reminded that any basement is at risk of flooding, even if it’s never happened before. Take action - Utilities Kingston offers some steps you can take today to protect your home.
Read more...about Tips to prevent basement flooding during heavy rain -
Utilities Kingston warns customers of phone scam
June 1, 2022Utilities Kingston is warning customers to beware of callers pretending to be from Utilities Kingston and demanding payment for utilities. This is a scam. Several customers have reported this activity.
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Summer safety tips for you and your family
May 31, 2022Health and safety is our number one priority. We want to share these summer safety tips from expert sources so that you and your family can be informed on every-day hazards.
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We're making improvements in your neighbourhood
May 25, 2022Utilities Kingston is making improvements to community infrastructure. Home and property-owners: see if we are planning to complete capital construction in your neighbourhood this year.
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Planned power outage set for CFB Kingston and Barriefield Village as we make local electricity system improvements
May 19, 2022Utilities Kingston electricity customers in the CFB Kingston and Barriefield Village areas will be affected by a three-hour planned power outage on Sunday, May 29 starting at 8:00 AM.
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Service Line Warranties of Canada to provide optional and voluntary emergency repair programs
May 19, 2022We want to assure our customers that this offering is legitimate.
Read more...about Service Line Warranties of Canada to provide optional and voluntary emergency repair programs -
Wishing you a safe and happy Victoria Day long weekend
May 17, 2022Customers on Time-of-Use electricity pricing will be charged off-peak prices for the electricity commodity portion of the bill on Monday, May 23. Our office is also closed on that day.
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Natural gas rate review, effective May 1
April 28, 2022Utilities Kingston has reviewed the natural gas commodity and transportation and storage rates, effective May 1, 2022.
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Electricity periods and tiers for May 1
April 28, 2022The Regulated Price Plan summer Time-of-use hours and the change in the Tier threshold for residential customers on Tiered pricing will take effect May 1.
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Thursday, April 28 is the National Day of Mourning
April 27, 2022Pause. Reflect. Remember. On April 28, we will honour workers who have died, were injured, or became ill from their job.
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