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We need your input! Utilities Kingston to call electricity customers
September 29, 2023Over the next ten days, Utilities Kingston will call some of its electricity customers to conduct a satisfaction survey. The phone calls, from Innovative Research Group, will start this week and Utilities Kingston wants people to know these phone calls and questions are legitimate and authorized.
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National Day for Truth and Reconciliation and Orange Shirt Day
September 29, 2023September 30 marks the National Day for Truth and Reconciliation and Orange Shirt Day. The day honours the children who never returned home and Survivors of residential schools, as well as their families and communities.
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Water heater rentals: rent local and switch today
September 29, 2023Choose the right water heater for your home and get it installed quickly. Utilities Kingston provides honest, expert advice and reliable service. Rent local.
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Customer service change will expand our commitment to customer experience
September 22, 2023An 11-member customer service group will soon be transitioning to Utilities Kingston, to further enhance the level of customer service provided to our community.
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Crews on scene of water main break on Portsmouth Avenue
September 21, 2023Crews are responding to a water main break on Portsmouth Ave., south of Bath Rd. The work is impacting traffic and some water services in the area, and we apologize for the inconvenience.
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Utilities Kingston warns realtors and recent home buyers of phone and text scam
September 19, 2023We are warning customers to beware of callers pretending to be from Utilities Kingston or Kingston Hydro and demanding payment for utilities.
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Notice of Commencement: Kingston Regional Biosolids & Biogas Facility
September 19, 2023Utilities Kingston is initiating a Schedule C Municipal Class Environmental Assessment (Class EA) for a combined biosolids and food waste processing facility at Knox Farm. This is a municipally-owned property, located off Perth Road, just northwest of the Highway 401 and Division Street interchange in the City of Kingston.
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Sewer Safety Week: Ontario safety partners raise awareness to call before you clear
September 18, 2023Ontario One Call, Enbridge Gas, Technical Standards and Safety Authority, Kitchener Utilities, and Utilities Kingston announce Sept. 18 to 22, 2023 as Sewer Safety Week, the first joint initiative of its kind to raise awareness about sewer safety inspections.
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Make the right connection to the sanitary sewer, with assistance from the Preventative Plumbing Program
September 15, 2023If you have a basement, it’s at risk of flooding and sewer back-ups – even if it has never flooded before. We're sharing information on how to identify and disconnect illegal plumbing connections from the sanitary sewer.
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Utilities Kingston supports advanced compressed air energy storage project
September 13, 2023As an active participant in Ontario’s energy transition, Utilities Kingston is supporting a long-duration energy storage project that would store electricity to be used in meeting peak demand.
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Utilities Kingston creates Sustainability and Climate Action Branch
September 11, 2023In our commitment to environmental protection, we have created a Sustainability and Climate Action branch. This organizational change will position us to deliver on our strategic goal to support the City of Kingston as a climate action leader.
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Power outage September 5
September 5, 2023Hydro One crews are responding to an outage on their transmission system affecting customers in the eastern region of the city.
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Planned power outage set for CFB Kingston and Barriefield Village
September 5, 2023Electricity customers in the CFB Kingston and Barriefield Village areas will be affected by a planned power outage on Saturday, September 9.
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We're working to resolve issues with our power outage map
September 5, 2023Please be advised that we are working to resolve technical issues with our power outage map, and the service is currently not available.
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Know how to properly dispose of cooking fats, oils and greases
August 17, 2023We’re reminding residents and restaurant operators to never flush cooking fats, oils and greases, or pour them down the drain. They clog pipes, creating sewer back-ups and problems with treatment equipment.
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Planned power outage set for CFB Kingston, Royal Military College and Barriefield Village
August 15, 2023Electricity customers in the CFB Kingston, Royal Military College and Barriefield Village areas will be affected by a planned power outage on Saturday, August 19.
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Moving can be chaos! Opening your account is easy
August 14, 2023There is so much to remember when moving in or out. Utilities Kingston wants to make your move as simple as possible.
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Sustainable gardening and Indigenous agriculture workshop
August 10, 2023We are partnering with Kingston Native Centre and Language Nest to offer a free sustainable gardening and Indigenous agriculture workshop.
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Tips to prevent basement flooding during heavy rains
July 27, 2023Weather forecasts are calling for up to 30-50 mm of rain this morning, July 27, 2023.
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Natural gas rates for August 1
July 27, 2023Utilities Kingston has reviewed the rates for the natural gas commodity and transportation & storage effective August 1, 2023.
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Crews respond to water main breaks in Central Kingston
July 27, 2023Several watermain breaks have been identified in the Kingston central water distribution system since yesterday afternoon, causing water outages to less than 50 properties.
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Restored: Crews respond to water main break on John Counter Boulevard
July 17, 2023Crews restored the water main break and the roadway at 1 AM Tuesday morning. John Counter Blvd. is open to normal traffic flow.
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We are experiencing technical issues with the MyUtilities Portal
July 11, 2023We are working with our vendor to resolve technical issues with the MyUtilities Customer Portal. Customers are experiencing delays with logging into the portal and loading pages.
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Collaboration with Queen's University's Smith School of Business
July 11, 2023Our team, from across multiple departments, recently partnered with students from the full-time MBA program at Smith School of Business.
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National Lineworker Appreciation Day is July 10
July 7, 2023Lineworkers across Canada work hard to keep electricity flowing. Join us in thanking them for all they do on National Lineworker Appreciation Day.
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Smell natural gas in Central Kingston? Here’s what to know
June 29, 2023We are receiving multiple complaints of the “rotten egg smell” associated with natural gas, in City Central areas. The increased smell is due to an equipment failure, which resulted in excess odourant being injected into the gas lines.
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Utilities Kingston 2022 annual report
June 28, 2023Our 2022 annual report highlights progress on environmental, social and governance issues, and its strategic plan, annual work plan, long-term capital projects and operational performance.
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Time-of-use prices off-peak Canada Day, and our holiday hours
June 28, 2023On Monday, July 3, customers on Time-of-Use electricity pricing will be charged off-peak prices for the electricity commodity portion of the bill. Our office is closed on Monday.
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Collaboration with local researchers will improve the resilience of buried infrastructure
June 21, 2023A recent collaboration between the Queen’s University GeoEngineering Laboratory and Utilities Kingston’s water system operations group will help address the impacts of climate change and human activities on buried infrastructure.
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June 21 – National Indigenous Peoples Day
June 20, 2023June 21 is National Indigenous Peoples Day in Canada. This is a day for everyone to recognize and celebrate the unique history, heritage, resilience and diversity of First Nations, Inuit and Métis across Canada.
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Tips to prevent basement flooding during heavy rains
June 16, 2023As we anticipate heavy rains, customers are reminded that any basement is at risk of flooding, even if it’s never happened before. Take action - Utilities Kingston offers some steps you can take today to protect your home.
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Plan a visit to our award-winning Water Conservation Garden
June 15, 2023Take a self-guided tour and learn how to save water, time and money by building a water-wise garden that ‘makes every rain drop count’.
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Watering restrictions begin June 15
June 14, 2023Seasonal watering restrictions go into effect annually on June 15. Until Sept. 15, residents and businesses with odd-numbered civic addresses may water on odd-numbered days, while even-numbered addresses may water on even-numbered days.
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Be a community lead testing volunteer
June 13, 2023Utilities Kingston tests the water in Kingston homes and businesses for lead every six months and is currently seeking residents and businesses interested in participating in the regular, voluntary Community Lead Testing Program.
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Tips to prevent basement flooding during heavy rains
June 12, 2023As we anticipate heavy rains, customers are reminded that any basement is at risk of flooding, even if it’s never happened before. Take action - Utilities Kingston offers some steps you can take today to protect your home.
Read more...about Tips to prevent basement flooding during heavy rains -
Residents may notice natural gas smell in Glenburnie, June 12-16
June 8, 2023Residents may notice a gas smell in Glenburnie during the week of June 12-16. Utilities Kingston is receiving a delivery of mercaptan, the odourant added to natural gas as a safety measure.
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Pride Month: Everyone is welcome here at Utilities Kingston
June 1, 2023June is Pride Month. This is an opportunity to join important conversations, celebrate diversity, and show our support for the continued fight against hate and discrimination.
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Updates on information session: water and sewer project, on Front Road and King Street West
May 31, 2023On Wednesday, May 24, Utilities Kingston held an information session to provide updates on the water and sewer project on Front Road and King Street West.
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Check our sewer overflow map and learn how we’re reducing sewer overflows in Kingston
May 31, 2023With the recreational water use season upon us, we would like to remind boaters and other waterfront users to check our sewer overflow map after heavy rainfalls. To reduce overflows, in partnership with the City of Kingston, we have set a 20-year target to separate 100 per cent of the combined sewers in the municipal sewer system, by 2043.
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June is National Indigenous History Month
May 30, 2023National Indigenous History Month is a time to honour the stories, achievements and resilience of Indigenous People.
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Service Line Warranties of Canada to provide optional and voluntary emergency repair programs
May 26, 2023We want to assure our customers that this offering is legitimate.
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Utilities Kingston is inspecting and rating hydrants to uphold our high quality drinking water system and to support fire protection
May 23, 2023We are now inspecting and flow rating fire hydrants, as part of our proactive annual maintenance program. This work ensures the ongoing integrity of the drinking water system and helps support fire protection in Kingston.
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International Day Against Homophobia, Transphobia and Biphobia is May 17
May 17, 2023By coming together, getting involved and raising our voices, we can make a difference worldwide. Here are a few ideas on how you can engage with this global campaign:
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Stay safe during Powerline Safety Week May 15-21
May 12, 2023To help educate the people who live and work in Kingston, and keep them safe, this Powerline Safety Week (May 15 to 21), we are partnering with the Electrical Safety Authority to bust the myths around the deadly hazards of powerlines.
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Come hear updates about sewer and water project: Front Road and King Street West
May 11, 2023Community members are invited to the Press Lounge at Portsmouth Olympic Harbour, 53 Yonge Street to hear updates and ask questions about the Front Road and King Street West sewer and water project.
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Planned power outage set for Williamsville
May 5, 2023Utilities Kingston electricity customers on Princess Street between Chatham and Nelson streets will be affected by a planned power outage on Thursday, May 11, as our crews make electricity system improvements.
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We're making improvements in your neighbourhood
May 4, 2023Utilities Kingston is making improvements to community infrastructure. Home and property-owners: see if we are planning to complete capital construction in your neighbourhood this year.
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Emergency phone line unavailable, call 9-1-1 in emergency
May 1, 2023Due to an unplanned voice system outage, we are unable to accept inbound calls to our 24-hour emergency line. If you need to reach us about a serious or potentially life-threatening utility emergency such as a natural gas leak or downed power line, call 911 immediately.
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Tips to prevent basement flooding during heavy rains
April 28, 2023As we anticipate heavy rains, customers are reminded that any basement is at risk of flooding, even if it’s never happened before. Take action - Utilities Kingston offers some steps you can take today to protect your home.
Read more...about Tips to prevent basement flooding during heavy rains -
Friday, April 28 is the National Day of Mourning
April 27, 2023The National Day of Mourning is dedicated to remembering those who have lost their lives or suffered injury or illness on the job, or experienced a work-related tragedy.
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