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Add your name to the list of future community lead testing volunteers!
January 22, 2021Utilities Kingston tests the water in Kingston homes and businesses for lead every six months and is currently seeking residents and businesses who are interested in adding their name to the list of regular, voluntary Community Lead Testing Program. Our goal is that lead testing will resume after the provincial lock-down.
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Crews are responding to a power outage in central Kingston
January 20, 2021Crews are responding to a power outage in central Kingston, which was caused by a tree limb contacting high voltage lines.
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How to access our services during COVID-19 pandemic
January 14, 2021Read some of the common reasons people visit in person, with instructions on what you can do instead.
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Utilities Kingston offers seasonal utility safety tips
December 31, 2020With the winter season upon us, Utilities Kingston is providing some important safety reminders about your gas, water and electrical services.
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Offer for $100 credit on smart thermostats: apply by Jan. 15
December 31, 2020Utilities Kingston is offering a $100 bill credit on the purchase of smart thermostats to its natural gas and electricity customers, and they must purchase and install by Dec. 31, 2020 due to funding requirements.
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Utility rates are changing Jan. 1
December 31, 2020Learn about changes to your electricity, water and wastewater bills, taking effect on Jan. 1, 2021.
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Significant rainfall forecast: prepare with utility information
December 23, 2020With up to 50 mm of rain forecast starting Dec. 24, Utilities Kingston offers information so you know what to do in case of basement flooding, power outages and sewer overflows.
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Electricity rate plans: it's your choice!
December 16, 2020If you’re a residential or small business customer that pays Time-of-Use electricity prices, you can choose to switch to Tiered prices.
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Wishing our community a safe and restful holiday season; our holiday hours
December 15, 2020Our office will be closed Dec. 25, 26 and Jan. 1, and we close at noon on Dec. 24 and 31. On holidays, such as Christmas Day, Boxing Day and New Year's Day, you will be charged off-peak prices for the electricity commodity portion of your bill.
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Electricity rate relief begins Jan. 1 for 28-day period
December 15, 2020To support people as they stay home during the pending provincewide lockdown, the Ontario Energy Board has announced that electricity prices will be held to a fixed rate of 8.5¢/kWh for all time-of-use and tiered customers on a temporary basis starting on January 1, 2021.
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Beware of callers offering COVID-19 relief on furnaces, water heaters and air conditioners
December 8, 2020Utilities Kingston is now receiving reports from concerned residents about apparent scammers, calling to offer rebates on furnaces, water heaters and air conditioners. Ontarians are seeing an increase of fraudulent emails, text messages and phone calls as scammers try to take advantage of the COVID-19 pandemic.
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Trouble paying your utility bill? We can help
December 7, 2020For customers who are having difficulties paying their utility bills, Utilities Kingston has several ways to help.
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Dead-end water main flushing may discolour tap water
December 4, 2020To help ensure high quality, palatable drinking water, it’s necessary to keep treated water moving throughout the distribution system. Typically, our gravity system, water pumps and regular hydrant flushing program do this job well. In some areas, a little more help is needed to keep the water moving. Twice annually, Utilities Kingston flushes dead-end water mains.
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Utilities Kingston warns customers of water heater related phone calls
November 30, 2020Utilities Kingston is warning customers to beware of callers demanding an in-home inspection of their rental water heater. Several Utilities Kingston customers have reported this activity today.
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Service Line Warranties of Canada to provide optional and voluntary emergency repair programs to local homeowners
November 25, 2020We want to assure our customers that this offering is legitimate.
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Make the right call to identify and report a utility emergency
November 20, 2020Utilities Kingston is urging residents: know your electricity provider so you know who to call in the event of a power outage or other electricity emergency. We are also concerned with residents reporting potentially life-threatening emergencies using email or social media.
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MyUtilities: maintenance scheduled Nov. 18
November 18, 2020Please be advised that the MyUtilities customer portal is scheduled for maintenance from 6:30 to 8 PM on Wed., Nov. 18. The portal will remain available during this work, but customers will not be able to retrieve electronic bills during this time.
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Utilities Kingston warns of suspicious phone calls
November 18, 2020Concerned customers have alerted Utilities Kingston about suspicious phone calls from an un-named company. The callers are attempting to book an appointment for an in-home assessment of gas and electricity appliances.
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Reducing sewer overflows at William Street
November 18, 2020Sewer overflows are a historical problem we are committed to improving. We are proud of our continued work to reduce overflows, including recent sewer work on Earl Street.
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High winds can cause outages and downed power lines
November 15, 2020Strong winds are expected today, with the potential to bring down tree limbs, cause isolated power outages and create traffic signal issues. Know what to do and who to contact in an emergency.
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Natural gas safety: report gas smells, install and obey alarms
November 13, 2020Using natural gas is safe. Modern gas appliances are certified to high standards, they have built-in safety features, and the contractors who install them are specially trained and licensed. Still, we want people to know how to react if you suspect a gas leak or hear your carbon monoxide alarms go off.
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We are open to assist you on November 11
November 10, 2020Every year on November 11, Canadians pause in a moment of silence to honour and remember those who have served, and continue to serve Canada during times of war, conflict and peace. Utilities Kingston remains open on Monday, November 11.
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Customers: sign up to receive bills online in face of possible postal delays
November 4, 2020Utilities Kingston is urging our customers to sign up to receive their utility bills online. Avoid missing a bill during a postal delay. Canada Post is warning of delivery delays due to large holiday volumes and safety measures as related to the COVID-19 pandemic.
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Planned power outage set for Williamsville
November 4, 2020Utilities Kingston electricity customers in the Williamsville area will be affected by a planned power outage on Thursday, Nov. 12.
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Natural gas rate review, effective Nov. 1
October 30, 2020Utilities Kingston has reviewed the rates for the natural gas commodity and transportation and storage, effective Nov. 1, 2020.
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New electricity prices for households and small businesses start Nov. 1
October 29, 2020The Ontario Energy Board announced new electricity prices for households and small businesses, effective Nov. 1, under the Regulated Price Plan. The winter Time-of-Use hours will also take effect Nov. 1.
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Planned power outage set for Williamsville and Kingscourt
October 26, 2020Utilities Kingston electricity customers in the Williamsville and Kingscourt areas will be affected by a planned power outage on Thursday, Oct. 29.
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COVID-19 Energy Assistance Program changes to help more people, businesses and charitable organizations
October 22, 2020Changes are in place to COVID-19 Energy Assistance Program eligibility criteria for residents, small businesses and charitable organizations. The changes could mean that more natural gas and electricity users may now be eligible for assistance.
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Utilities Kingston warns customers of water heater related phone calls
October 19, 2020Utilities Kingston is warning customers to beware of callers demanding an in-home inspection of their rental water heater.
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Reduce the risk of sewer back-ups: properly dispose of cooking fats, oils and greases
October 16, 2020Utilities Kingston reminds residents to never flush cooking fats, oils and greases, or pour them down the drain. They clog pipes, creating sewer back-ups and problems with treatment equipment.
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Wishing you a safe Thanksgiving: we are closed Monday
October 8, 2020A reminder that time-of-use electricity rates changed on June 1 to a fixed price of 12.8 ¢/kWh for electricity consumed in any hour of the day, on any day of the week until Oct. 31. Our office is closed on Monday, Oct. 12.
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Prioritizing mental health during Mental Illness Awareness Week
October 5, 2020Utilities Kingston encourages everyone in our community to take care of your mental wellness during this difficult time.
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Water heater rentals: rent local and switch today
September 25, 2020When you rent your water heater from Utilities Kingston, you’re investing in our community. That’s because proceeds are re-invested locally to support climate actions and reduce our carbon footprint.
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Get the #FloodFacts to help prevent basement flooding and sewer backups
September 18, 2020Homeowners can take actions to protect their properties this fall, with our Flood Facts.
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Planned power outage on Weller Ave. to take place Sept. 16
September 11, 2020Reminder: customers in the Weller Avenue area are experiencing a planned power outage today from 9 AM to 3 PM. The outage is necessary for vegetation management, to help ensure the continued reliability of electricity services. We thank you for your patience and understanding.
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Beware of phone calls asking for banking information
September 9, 2020Utilities Kingston is warning customers to beware of callers requesting banking or other personal information.
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Westbrook water main repair, Aug. 30, 2020
September 4, 2020On Aug. 30, 2020, we experienced a water main break at the corner of Westbrook and Woodbine Roads. Approximately 500 homes and businesses in the Westbrook area were impacted by a water outage, and crews worked quickly to repair the main and restore water services to our customers.
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Wishing you a safe Labour Day: we are closed Monday
September 3, 2020A reminder that time-of-use electricity rates changed on June 1 to a fixed price of 12.8 ¢/kWh for electricity consumed in any hour of the day, on any day of the week. Our office is closed on Monday, Sept. 7.
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You can count on us! Progress in your neighbourhood
September 1, 2020Throughout the pandemic, our teams from multiple departments have been hard at work, and we continue to provide Kingston with safe and reliable core utility services. We wanted to provide an update on completed and in-progress projects. You can count on us!
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COVID-19 Energy Assistance Program available to small businesses and charitable organizations experiencing pandemic-related hardships
August 31, 2020We are now delivering the COVID-19 Energy Assistance Program for Small Business or CEAP-SB, funded by the Government of Ontario.
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Restored: crews on scene of water main break in Westbrook area
August 30, 2020Update: crews restored this outage by 6 PM. Thank you for your patience.
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Notice of completion: Kingston Biosolids & Biogas Master Plan
August 25, 2020Early in 2020, the public was invited to review options and provide feedback on the proposed Kingston Biosolids & Biogas Master Plan. The consultation has been completed and the resulting Master Plan, together with the technical assessment reports and record of consultation, has been posted to the Utilities Kingston website.
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Moving can be chaos! Utilities Kingston understands
August 14, 2020There is so much to remember when moving in or out. Utilities Kingston wants to make your move as simple as possible. Open or close an account with us online at your convenience, any time, any day. Our online self-service form works nicely from any device.
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Apply to the COVID-19 Energy Assistance Program
July 30, 2020Utilities Kingston is now delivering the COVID-19 Energy Assistance Program, funded by the Government of Ontario.
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Natural gas rate review, effective Aug. 1
July 30, 2020Utilities Kingston has reviewed the rates for the natural gas commodity and transportation & storage, effective Aug. 1, 2020.
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Wishing you a safe Civic Holiday
July 30, 2020A reminder that time-of-use electricity rates changed on June 1 to a fixed price of 12.8 ¢/kWh for electricity consumed in any hour of the day, on any day of the week. Our office is closed on Monday, Aug. 3.
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Affordability Fund Trust: apply by July 31
July 22, 2020Staying at home more during COVID-19 can put pressure on your electricity bill. If the cost of energy-saving upgrades is out of reach, Ontario’s AffordAbility Fund Trust is here for you.
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Heavy rains and strong winds: prepare with utility information
July 19, 2020Environment Canada has issued a Severe Thunderstorm Warning for our area Sunday afternoon. Utilities Kingston offers information so you know what to do in case of basement flooding, power outages and sewer overflows.
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Be a community lead testing volunteer
July 15, 2020Utilities Kingston tests the water in Kingston homes and businesses for lead every six months and is currently seeking residents and businesses interested in participating in the regular, voluntary Community Lead Testing Program.
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Summer safety tips
July 14, 2020Health and safety is our number one priority. We want to share these summer safety tips from expert sources so that you and your family can be informed on every-day hazards.
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