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Apply to the COVID-19 Energy Assistance Program
July 30, 2020Utilities Kingston is now delivering the COVID-19 Energy Assistance Program, funded by the Government of Ontario.
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Natural gas rate review, effective Aug. 1
July 30, 2020Utilities Kingston has reviewed the rates for the natural gas commodity and transportation & storage, effective Aug. 1, 2020.
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Wishing you a safe Civic Holiday
July 30, 2020A reminder that time-of-use electricity rates changed on June 1 to a fixed price of 12.8 ¢/kWh for electricity consumed in any hour of the day, on any day of the week. Our office is closed on Monday, Aug. 3.
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Affordability Fund Trust: apply by July 31
July 22, 2020Staying at home more during COVID-19 can put pressure on your electricity bill. If the cost of energy-saving upgrades is out of reach, Ontario’s AffordAbility Fund Trust is here for you.
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Heavy rains and strong winds: prepare with utility information
July 19, 2020Environment Canada has issued a Severe Thunderstorm Warning for our area Sunday afternoon. Utilities Kingston offers information so you know what to do in case of basement flooding, power outages and sewer overflows.
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Be a community lead testing volunteer
July 15, 2020Utilities Kingston tests the water in Kingston homes and businesses for lead every six months and is currently seeking residents and businesses interested in participating in the regular, voluntary Community Lead Testing Program.
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Summer safety tips
July 14, 2020Health and safety is our number one priority. We want to share these summer safety tips from expert sources so that you and your family can be informed on every-day hazards.
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New sewer lining program will extend life of infrastructure – with no digging required!
July 3, 2020Utilities Kingston is introducing a new annual sewer lining program to rehabilitate aging pipes and improve operating efficiency – using a process that avoids digging up pipes and disrupting neighbourhoods.
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48 hours’ notice for technical services such as servicing and inspections
June 30, 2020Utilities Kingston would like to remind local contractors: we continue to require 48 hours’ notice for technical services such as servicing and inspections.
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Postponed: Planned power outage set for University District July 8
June 29, 2020Utilities Kingston electricity customers in the University District area listed will be affected by a planned power outage on Wednesday, July 8, 2020.
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Electricity and gas customers can save on home cooling costs with the Smart Thermostat Program
June 29, 2020As you spend more time at home due to the COVID-19 pandemic, you may worry about increased cooling costs for your household. That’s why Utilities Kingston is reminding its customers about a Save on Energy Community Program that can help you save energy and money.
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Wishing you a safe Canada Day
June 29, 2020A reminder that time-of-use electricity rates changed on June 1 to a fixed price of 12.8 ¢/kWh for electricity consumed in any hour of the day, on any day of the week. Our office is closed on Wednesday, July 1.
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Utilities Kingston 2019 annual reports: you can count on us!
June 18, 2020Utilities Kingston is sharing its 2019 online annual reports with our community.
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Seasonal watering restrictions go into effect annually on June 15
June 12, 2020Seasonal watering restrictions go into effect annually on June 15. Until September 15, residents and businesses with odd-numbered addresses may water on odd-numbered days, while evens may water on even-numbered days.
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MyUtilities Portal unavailable
June 9, 2020Due to technical issues, the MyUtilities Customer Portal is currently unavailable and we apologize for the inconvenience. For information on your account, contact us as described in this article.
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Call before you dig to locate underground lines
June 5, 2020We remind residents who might be planning to dig anywhere on their property: make sure to contact Ontario One Call at least a week before you dig. It’s the law.
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Electricity rates changed on June 1
June 2, 2020Starting June 1, consumers on TOU pricing will pay a fixed price of 12.8 ¢/kWh, which the government refers to as the COVID-19 Recovery Rate, for electricity consumed in any hour of the day, on any day of the week until Oct. 31.
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Kingston Hydro website unavailable
May 29, 2020Please be advised that the Kingston Hydro website is currently unavailable. Our team is investigating a technical issue.
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Is water main relining coming to your neighbourhood?
May 29, 2020Utilities Kingston has awarded the 2020 contract for water main relining to Fer-Pal Construction Ltd. Work is expected to start in June, with completion by mid-November.
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Utilities Kingston is taking COVID-19 precautions while completing work in your neighbourhood
May 22, 2020Home and property-owners: see if Utilities Kingston is planning to conduct essential multi-utility capital construction in your neighbourhood this year.
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After heavy rains, check our online sewer overflow map
May 15, 2020Kingston’s waterfront is a clean, safe place to boat, fish or swim. But, bacteria levels in lakes and rivers are higher up to 48 hours after a heavy rainfall and swimming is not recommended during that time. Sewer overflows can contribute to the problem. Our online map shows where sewer overflows have occurred in real time.
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Property owners: learn how to safely reopen buildings
May 13, 2020We are providing safety information for owners of properties that have been unoccupied, or at reduced building occupancy, due to the COVID-19 pandemic. This information is being offered in response to indications from the Province that certain businesses may now prepare to reopen.
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Wishing you a safe Victoria Day long weekend
May 12, 2020To provide assistance to electricity customers during the pandemic, time-of-use electricity rates will continue to be billed at the lowest price, known as the off-peak price, 24 hours a day, seven days a week. Our office is closed on Monday, May 18.
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Stop, look, live, and avoid deadly distractions: Powerline Safety Week is May 11-17
May 11, 2020May 11 to 17 is Powerline Safety Week, and the Electrical Safety Authority and Utilities Kingston are urging residents and contractors to combat deadly distractions by practicing three critical steps: stop, look and live.
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Non-critical programs and services suspended into the summer
May 7, 2020To help protect the health and safety of employees and our community, and ensure the reliability of core utility services, Utilities Kingston is suspending non-critical programs and services, until further notice. This includes the 2020 rain barrel program, public access to the water conservation garden and Everything Drainage Workshops.
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Residential, farm and small business customers continue to benefit from emergency electricity rate relief measure
May 6, 2020Today, the Government of Ontario announced that it is extending emergency electricity rate relief to families, farms and small businesses until May 31 during the COVID-19 pandemic Customers who pay time-of-use electricity rates will continue to be billed at the lowest price, known as the off-peak price, 24 hours a day, seven days a week.
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Customers: sign up to receive bills online in face of possible postal delays
May 4, 2020Utilities Kingston is urging our customers to sign up to receive their utility bills online. Avoid missing a bill during a postal delay. Canada Post is warning of delivery delays due to large volumes and safety measures as related to the COVID-19 pandemic.
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Natural gas rate review, effective May 1
April 29, 2020Utilities Kingston has reviewed the rates for the natural gas commodity and transportation & storage, effective May 1, 2020.
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Heavy rains: prepare with utility information
April 29, 2020We are expecting heavy rainfall in Kingston, beginning Wednesday and continuing until Friday. Utilities Kingston offers information so you know what to do in case of basement flooding, power outages and sewer overflows.
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Utilities Kingston warns customers of phone scam
April 29, 2020Utilities Kingston is warning customers to beware of callers pretending to be from Utilities Kingston and demanding immediate payment for utilities. This is a scam. Several customers have reported this activity that is also affecting other utilities across Ontario.
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Curious about our hydrant-based flushing system?
April 29, 2020To help ensure high quality, palatable drinking water, it’s necessary to keep treated water moving throughout the distribution system. Typically, our gravity system, water pumps and regular hydrant flushing program do this job well. In some areas, a little more help is needed to keep the water moving.
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Tuesday, April 28 is the National Day of Mourning
April 27, 2020April 28 is dedicated to remembering those who have lost their lives, or suffered injury or illness due to a work-related tragedy. We also take time to recognize the many families and friends who have been deeply affected.
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MyUtilities: maintenance scheduled April 24-27
April 24, 2020Please be advised that the MyUtilities customer portal is scheduled for maintenance from noon on April 24 to noon on April 26. The portal will remain available during this work, but may experience momentary disruptions.
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How to avoid building large utility balances that you have to pay later
April 22, 2020To better serve our community during this difficult time, Utilities Kingston has created a convenient online payment-assistance request form for customers. We are offering support to help you avoid building large balances that you will have to pay later.
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Earth Day: Utilities Kingston promotes energy-efficiency program as a climate action
April 20, 2020A smart thermostat helps you conserve the energy used to heat or cool your home, and is one way residents can take climate action. Earth Day, celebrated yearly on April 22, promotes events held worldwide to demonstrate support for environmental protection.
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Moving can be chaos! Utilities Kingston understands
April 14, 2020There is so much to remember when moving in or out. Utilities Kingston wants to make your move as simple as possible. Open or close an account with us online at your convenience, any time, any day. Our online self-service form works nicely from any device.
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Wishing Kingston a happy and healthy Easter weekend
April 9, 2020We’re wishing our community and all our employees good health and wellness this Easter weekend. To provide assistance to electricity customers during the pandemic, time-of-use electricity rates are currently always at the lowest rate. Our office is closed Friday through Monday.
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Planned power outage set for University District
April 8, 2020Utilities Kingston electricity customers in the University District and nearby areas will be affected by a planned power outage on Wednesday, April 15.
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The natural gas federal carbon charge is changing, effective April 1
March 31, 2020In 2019, the federal government implemented a carbon pricing program in Ontario. In April 2020, the federal carbon charge for natural gas will increase to 6.02 cents per cubic metre.
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Working together to ensure the reliability of core utility services
March 31, 2020As Utilities Kingston takes steps to ensure the continued reliability of core utility services, the local utility company reminds residents about the need to work together during this difficult time.
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Water and sewer bills: helping customers and offering assistance
March 26, 2020In response to the outbreak of COVID-19, Utilities Kingston is taking additional steps to help customers with their water and sewer bills. These include extending the Conservation Rate for water bills, and extending payment arrangements for customers who are experiencing hardship.
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Thanks for not flushing wipes, facial tissue and paper towel
March 25, 2020As some Ontario municipalities report an increase in sewer clogs due to flushed wipes, Utilities Kingston thanks the local community for properly disposing wipes, facial tissue and paper towel.
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Message for our customers on Time-of-use pricing
March 24, 2020In response to the outbreak of COVID-19, the Government of Ontario issued an Emergency Order under the Emergency Management and Civil Protection Act. As a result, starting on March 24, 2020 residential and small business customers on time-of-use (TOU) pricing will pay 10.1 ¢/kWh no matter what time of day the electricity is consumed.
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Helping customers and offering assistance
March 20, 2020We at Utilities Kingston recognize that this is a difficult time for our community and are letting our customers know: we’re here to support you. If you are concerned about paying your bill, experiencing hardship, or have been impacted by the COVID-19 pandemic, please call us to discuss extended bill payment options and financial assistance programs.
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How to access our services during COVID-19 pandemic
March 19, 2020To help contain the spread of COVID-19 in our community, access to our main office at 85 Lappan’s Lane is now restricted. Read some of the common reasons people visit in person, with instructions on what you can do instead.
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Utilities Kingston remains committed to reliable multi-utility services
March 18, 2020As Utilities Kingston suspends non-critical programs and services, the utility company reassures its customers: we will continue to provide the level of reliable water, wastewater, natural gas, electricity and broadband networking services that you expect from us.
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Non-critical programs and services suspended to protect health and safety
March 17, 2020To help protect the health and safety of employees, and ensure the reliability of critical utility services, Utilities Kingston is suspending non-critical programs and services, until further notice.
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An update to our customers on COVID-19
March 16, 2020We recognize this is a very uncertain and difficult time for our community and assure our customers: we are committed to the continued reliability of critical utility services.
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Financial assistance and public education available to help prevent basement flooding
March 12, 2020For the ninth year, Utilities Kingston is offering the Preventative Plumbing Program for financial assistance and the Flood Facts public education campaign. These initiatives help residents prevent basement flooding and sanitary sewer back-ups in their homes and neighbourhoods.
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CANCELLED: 2020 Safety Days and Wellness Fair
March 11, 2020Utilities Kingston is acting on a recommendation from KFL&A Public Health to cancel our Safety Days event. This measure is to help prevent the spread of COVID-19 to our community and our workplace.
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