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Utilities Kingston offers its customers rain barrels
April 12, 2021Starting April 12, Utilities Kingston is offering rain barrels for sale to its customers. Get them delivered to your home for $56 each, including HST and contactless delivery. You don’t need an appointment and the charge will be conveniently added to your bill.
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Sewer lining program will extend life of infrastructure – with no digging required!
April 7, 2021We are continuing the now annual sewer lining program to rehabilitate aging pipes and improve operating efficiency – using a process that avoids digging up pipes and disrupting neighbourhoods.
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April is Dig Safe Month: call or click before you dig!
March 31, 2021To mark Dig Safe Month, we remind residents who might be planning to dig anywhere on their property: contact Ontario One Call at least a week before you dig. It’s the law.
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Wishing Kingston a safe and healthy Easter weekend
March 30, 2021We’re wishing our community and all our employees good health and wellness this Easter weekend. Customers on Time-of-Use electricity pricing will be charged off-peak prices for the electricity commodity portion of the bill on Good Friday, April 2.
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Register online for Safety Days: mandatory health and safety expectations training
March 29, 2021Safety Days eLearning 2021 will provide for the health and safety expectations necessary to pre-qualify for quotation work, for Utilities Kingston and the City of Kingston. The deadline for completing the eLearning program is May 3.
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The natural gas federal carbon charge is changing, effective April 1
March 29, 2021In 2019, the federal government implemented a carbon pricing program in Ontario. In April 2021, the federal carbon charge for natural gas will increase to 7.98 cents per cubic metre.
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Heavy rains and strong winds: prepare with utility information
March 25, 2021We are expecting a spring storm in Kingston bringing heavy rainfall and strong winds, beginning today and continuing until Friday. Utilities Kingston is reminding residents of steps you can take to protect your property from the risk of flooding and sewer back-ups or in case of power outages.
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Cross bores: call before clearing a sewer line
March 15, 2021Learn about the risk of sewer cross bores and why you should call for a free sewer safety inspection before you attempt to clear a blocked sewer line.
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Water heater rentals: rent local and switch today
March 12, 2021When you rent your water heater from Utilities Kingston, you’re investing in our community. That’s because proceeds are re-invested locally to support climate actions and reduce our carbon footprint.
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Electricity rate plans: it's your choice!
March 8, 2021If you’re a residential or small business customer that pays Time-of-Use electricity prices, you can choose to switch to Tiered prices.
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Choose to challenge period stigma and get tampons/pads out of the toilet
March 8, 2021This International Women’s Day, Utilities Kingston wants to start an important conversation aimed at encouraging residents to put tampons, applicators, pads, and other period products in the trash and not the toilet.
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Crews restore power to 10,000 customers in central Kingston
March 5, 2021Crews are investigating a large power outage in central Kingston, impacting approximately 10,000 customers.
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We're working to resolve issues with our power outage map
March 5, 2021Update: the issues with the outage map have been resolved. Thank you for your patience.
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Power restored to Central Kingston, intermittent outages possible
March 5, 2021Utilities Kingston has now restored power to 10,000 customers in central Kingston following a 5:45 a.m. outage that has been linked to issues with customer-owner equipment.
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King Street: trained arborists to prune trees, to ensure safe and reliable electricity distribution
March 3, 2021Utilities Kingston is conducting electrical work on King Street, between Beverley and Lower University, in the Breakwater Park area. We are working with trained arborists to prune trees around high voltage lines, while minimizing the impact to trees.
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Get the #FloodFacts to help prevent basement flooding and sewer backups
March 1, 2021Homeowners can take actions to protect their properties this spring, with our Flood Facts.
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Utilities Kingston and Kingston Police offer fraud prevention tips
February 26, 2021March is Fraud Prevention Month and Kingston Police and Utilities Kingston are partnering to help spread fraud prevention tips to local residents and businesses.
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New electricity prices for households and small businesses start Feb. 23
February 23, 2021The Ontario government's electricity rate relief ends Feb. 22 and electricity prices for households and small businesses return to those set by the Ontario Energy Board for Jan. 1. This change is effective Feb. 23, under the Regulated Price Plan.
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2020 annual reports on drinking water quality
February 19, 2021Utilities Kingston has released the 2020 annual reports on drinking water quality.
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Council approves budgets, rates for municipal utilities
February 18, 2021On February 16, 2021, the council of the City of Kingston approved the 2021-2022 operating budgets and the 2021 capital budget additions for its municipally-owned utilities, which include water, wastewater and gas, and an appliance rental business.
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Winter storm warning: Utilities Kingston offers safety tips
February 16, 2021With Environment Canada issuing a Winter Storm Warning for the area until later today with a total of 25 cms snow expected, Utilities Kingston is providing some important safety reminders about your gas, water and electrical services.
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Service Line Warranties of Canada to provide optional and voluntary emergency repair programs to local homeowners
February 16, 2021We want to assure our customers that this offering is legitimate.
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Wishing you a safe and restful Family Day: we are closed Monday
February 11, 2021Customers on Time-of-Use electricity pricing will be charged off-peak prices for the electricity commodity portion of the bill. Our office is closed on Monday, Feb. 15.
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Electricity rate relief extended until Feb. 22
February 10, 2021To support people as they stay home during global pandemic, the Ontario Energy Board has announced that electricity prices will be held to a fixed rate of 8.5¢/kWh for all time-of-use and tiered customers on a temporary basis.
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COVID-19 Energy Assistance Program changes to help more people, businesses and charitable organizations
February 9, 2021As of January 14, 2021, changes are in place to the COVID-19 Energy Assistance Program eligibility criteria for residents, small businesses and charitable organizations, so that more customers may qualify for these programs.
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Take steps now to protect your plumbing from freezing, as colder weather is ahead
February 5, 2021Weather forecasters are predicting that the coldest weather of the season is still ahead of us, this February. To protect your property from frozen water pipes, understand the risk factors and know the preventative steps to take.
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Natural gas rate review, effective Feb. 1
January 29, 2021Utilities Kingston has reviewed the rates for the natural gas commodity and transportation and storage, effective Feb. 1, 2021.
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Electricity rate relief extended until Feb. 9
January 28, 2021To support people as they stay home during the pending provincewide lockdown, the Ontario Energy Board has announced that electricity prices will be held to a fixed rate of 8.5¢/kWh for all time-of-use and tiered customers on a temporary basis.
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Bell Let's Talk Day - Jan. 28, 2021
January 27, 2021The Bell Let’s Talk Day campaign shines a light on the actions that we can all take, because now more than ever, mental health matters.
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Add your name to the list of future community lead testing volunteers!
January 22, 2021Utilities Kingston tests the water in Kingston homes and businesses for lead every six months and is currently seeking residents and businesses who are interested in adding their name to the list of regular, voluntary Community Lead Testing Program. Our goal is that lead testing will resume after the provincial lock-down.
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Crews are responding to a power outage in central Kingston
January 20, 2021Crews are responding to a power outage in central Kingston, which was caused by a tree limb contacting high voltage lines.
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How to access our services during COVID-19 pandemic
January 14, 2021Read some of the common reasons people visit in person, with instructions on what you can do instead.
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Utilities Kingston offers seasonal utility safety tips
December 31, 2020With the winter season upon us, Utilities Kingston is providing some important safety reminders about your gas, water and electrical services.
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Offer for $100 credit on smart thermostats: apply by Jan. 15
December 31, 2020Utilities Kingston is offering a $100 bill credit on the purchase of smart thermostats to its natural gas and electricity customers, and they must purchase and install by Dec. 31, 2020 due to funding requirements.
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Utility rates are changing Jan. 1
December 31, 2020Learn about changes to your electricity, water and wastewater bills, taking effect on Jan. 1, 2021.
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Significant rainfall forecast: prepare with utility information
December 23, 2020With up to 50 mm of rain forecast starting Dec. 24, Utilities Kingston offers information so you know what to do in case of basement flooding, power outages and sewer overflows.
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Wishing our community a safe and restful holiday season; our holiday hours
December 15, 2020Our office will be closed Dec. 25, 26 and Jan. 1, and we close at noon on Dec. 24 and 31. On holidays, such as Christmas Day, Boxing Day and New Year's Day, you will be charged off-peak prices for the electricity commodity portion of your bill.
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Electricity rate relief begins Jan. 1 for 28-day period
December 15, 2020To support people as they stay home during the pending provincewide lockdown, the Ontario Energy Board has announced that electricity prices will be held to a fixed rate of 8.5¢/kWh for all time-of-use and tiered customers on a temporary basis starting on January 1, 2021.
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Beware of callers offering COVID-19 relief on furnaces, water heaters and air conditioners
December 8, 2020Utilities Kingston is now receiving reports from concerned residents about apparent scammers, calling to offer rebates on furnaces, water heaters and air conditioners. Ontarians are seeing an increase of fraudulent emails, text messages and phone calls as scammers try to take advantage of the COVID-19 pandemic.
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Trouble paying your utility bill? We can help
December 7, 2020For customers who are having difficulties paying their utility bills, Utilities Kingston has several ways to help.
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Dead-end water main flushing may discolour tap water
December 4, 2020To help ensure high quality, palatable drinking water, it’s necessary to keep treated water moving throughout the distribution system. Typically, our gravity system, water pumps and regular hydrant flushing program do this job well. In some areas, a little more help is needed to keep the water moving. Twice annually, Utilities Kingston flushes dead-end water mains.
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Utilities Kingston warns customers of water heater related phone calls
November 30, 2020Utilities Kingston is warning customers to beware of callers demanding an in-home inspection of their rental water heater. Several Utilities Kingston customers have reported this activity today.
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Service Line Warranties of Canada to provide optional and voluntary emergency repair programs to local homeowners
November 25, 2020We want to assure our customers that this offering is legitimate.
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Make the right call to identify and report a utility emergency
November 20, 2020Utilities Kingston is urging residents: know your electricity provider so you know who to call in the event of a power outage or other electricity emergency. We are also concerned with residents reporting potentially life-threatening emergencies using email or social media.
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MyUtilities: maintenance scheduled Nov. 18
November 18, 2020Please be advised that the MyUtilities customer portal is scheduled for maintenance from 6:30 to 8 PM on Wed., Nov. 18. The portal will remain available during this work, but customers will not be able to retrieve electronic bills during this time.
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Reducing sewer overflows at William Street
November 18, 2020Sewer overflows are a historical problem we are committed to improving. We are proud of our continued work to reduce overflows, including recent sewer work on Earl Street.
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Utilities Kingston warns of suspicious phone calls
November 18, 2020Concerned customers have alerted Utilities Kingston about suspicious phone calls from an un-named company. The callers are attempting to book an appointment for an in-home assessment of gas and electricity appliances.
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High winds can cause outages and downed power lines
November 15, 2020Strong winds are expected today, with the potential to bring down tree limbs, cause isolated power outages and create traffic signal issues. Know what to do and who to contact in an emergency.
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Natural gas safety: report gas smells, install and obey alarms
November 13, 2020Using natural gas is safe. Modern gas appliances are certified to high standards, they have built-in safety features, and the contractors who install them are specially trained and licensed. Still, we want people to know how to react if you suspect a gas leak or hear your carbon monoxide alarms go off.
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We are open to assist you on November 11
November 10, 2020Every year on November 11, Canadians pause in a moment of silence to honour and remember those who have served, and continue to serve Canada during times of war, conflict and peace. Utilities Kingston remains open on Monday, November 11.
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