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COVID-19 and your utilities: what you need to know
April 2, 2020You can count on us throughout the COVID-19 pandemic to provide core water, wastewater, natural gas, electricity and broadband networking services that you rely on. Read more about how to access our services, how we are assisting customers with their bills and more.
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Working together to ensure the reliability of core utility services
March 31, 2020As Utilities Kingston takes steps to ensure the continued reliability of core utility services, the local utility company reminds residents about the need to work together during this difficult time.
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The natural gas federal carbon charge is changing, effective April 1
March 31, 2020In 2019, the federal government implemented a carbon pricing program in Ontario. In April 2020, the federal carbon charge for natural gas will increase to 6.02 cents per cubic metre.
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Water and sewer bills: helping customers and offering assistance
March 26, 2020In response to the outbreak of COVID-19, Utilities Kingston is taking additional steps to help customers with their water and sewer bills. These include extending the Conservation Rate for water bills, and extending payment arrangements for customers who are experiencing hardship.
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Thanks for not flushing wipes, facial tissue and paper towel
March 25, 2020As some Ontario municipalities report an increase in sewer clogs due to flushed wipes, Utilities Kingston thanks the local community for properly disposing wipes, facial tissue and paper towel.
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Message for our customers on Time-of-use pricing
March 24, 2020In response to the outbreak of COVID-19, the Government of Ontario issued an Emergency Order under the Emergency Management and Civil Protection Act. As a result, starting on March 24, 2020 residential and small business customers on time-of-use (TOU) pricing will pay 10.1 ¢/kWh no matter what time of day the electricity is consumed.
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Helping customers and offering assistance
March 20, 2020We at Utilities Kingston recognize that this is a difficult time for our community and are letting our customers know: we’re here to support you. If you are concerned about paying your bill, experiencing hardship, or have been impacted by the COVID-19 pandemic, please call us to discuss extended bill payment options and financial assistance programs.
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How to access our services during COVID-19 pandemic
March 19, 2020To help contain the spread of COVID-19 in our community, access to our main office at 85 Lappan’s Lane is now restricted. Read some of the common reasons people visit in person, with instructions on what you can do instead.
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Utilities Kingston remains committed to reliable multi-utility services
March 18, 2020As Utilities Kingston suspends non-critical programs and services, the utility company reassures its customers: we will continue to provide the level of reliable water, wastewater, natural gas, electricity and broadband networking services that you expect from us.
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Non-critical programs and services suspended to protect health and safety
March 17, 2020To help protect the health and safety of employees, and ensure the reliability of critical utility services, Utilities Kingston is suspending non-critical programs and services, until further notice.
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An update to our customers on COVID-19
March 16, 2020We recognize this is a very uncertain and difficult time for our community and assure our customers: we are committed to the continued reliability of critical utility services.
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Financial assistance and public education available to help prevent basement flooding
March 12, 2020For the ninth year, Utilities Kingston is offering the Preventative Plumbing Program for financial assistance and the Flood Facts public education campaign. These initiatives help residents prevent basement flooding and sanitary sewer back-ups in their homes and neighbourhoods.
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CANCELLED: 2020 Safety Days and Wellness Fair
March 11, 2020Utilities Kingston is acting on a recommendation from KFL&A Public Health to cancel our Safety Days event. This measure is to help prevent the spread of COVID-19 to our community and our workplace.
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POSTPONED: Planned power outages set for University District and Alwington area
March 10, 2020To help relieve some hardship for our customers during this uncertain and difficult time, Utilities Kingston is postponing any non-essential planned power outages. This includes the wide area outage planned for tree trimming in the University District and Alwington area on March 22.
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Water heater rentals: rent local and switch today
March 10, 2020When you rent your water heater from Utilities Kingston, you’re investing in our community. That’s because proceeds are re-invested locally to support climate actions and reduce our carbon footprint.
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March 8 is International Women’s Day
March 6, 2020We appreciate all employees for their valued contributions. Whether in a skilled trade, administration or management, we empower women in their careers. On March 8, join us by recognizing International Women’s Day.
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Utilities Kingston and Kingston Police offer fraud prevention tips
February 28, 2020March is Fraud Prevention Month and Kingston Police and Utilities Kingston are partnering to help spread fraud prevention tips to local residents and businesses.
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Tips to stay safe during high winds, freezing rain and snow
February 26, 2020A freezing rain warning has been issued for our area. Starting this afternoon, freezing rain is expected for several hours before changing to snow overnight. Up to 15 cm of snow is predicted. In addition, high winds are forecast into Friday. In addition, high winds are forecast into Friday.
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2019 annual reports on drinking water quality
February 24, 2020Utilities Kingston has released the 2019 annual reports on drinking water quality.
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Cross bores: call before clearing a sewer line
February 14, 2020Learn about the risk of sewer cross bores and why you should call for a free sewer safety inspection before you attempt to clear a blocked sewer line.
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Utilities Kingston increases the life span of a locate from 30 to 60 days
February 12, 2020The utility industry across Ontario is increasing the life span of a locate from 30 to 60 days. Utilities Kingston is making this change in order to be consistent with other utilities.
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Utilities Kingston invites input on public safety awareness
February 12, 2020Until March 31, Utilities Kingston is conducting a telephone survey in order to get input from the public on their understanding of electrical safety.
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Off-peak electricity prices in effect on Family Day
February 12, 2020Electricity used on weekends and holidays is charged the off-peak price during both the winter and summer periods. On holidays, you will be charged off-peak prices for the electricity commodity portion of your bill.
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Tips to stay safe during snow and ice pellets
February 5, 2020There are 5-10 centimetres of snow, mixed with ice pellets, expected Thursday and Friday this week. We would like to remind the public about the following safety tips.
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Apply for a $100 credit when you purchase and install a smart thermostat
February 3, 2020Utilities Kingston is offering a $100 bill credit on the purchase of smart thermostats to the first 250 eligible customers to apply by Dec. 31, 2020. This Save on Energy program is for residential customers who receive both gas and electricity services from Utilities Kingston.
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Natural gas rate review, effective Feb. 1
January 30, 2020Utilities Kingston has reviewed the rates for the natural gas commodity and transportation & storage, effective Feb. 1, 2020.
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Get your free FOG cup and reduce the risk of sewer back-ups when you properly dispose of cooking fats, oils and greases
January 29, 2020The City of Kingston, Kingston Fire & Rescue, and Utilities Kingston are partnering to make fats, oils and greases cups available to residents, at no charge.
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Offer input into the Kingston Biosolids & Biogas Master Plan on Jan. 30
January 20, 2020Utilities Kingston is supporting the Kingston Climate Action Plan and needs your input. Come provide your feedback on the proposed Kingston Biosolids & Biogas Master Plan at a public information centre, taking place Thursday, Jan. 30 from 4 to 7 p.m., at 85 Lappan’s Lane.
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Utilities Kingston may be in your area to replace end-of-life water meters
January 17, 2020Utilities Kingston wants customers to know that certified technicians will visit homes and businesses in Kingston in order to replace end-of-life water meters. Affected homeowners will receive a pamphlet in their mailbox.
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Tips to stay safe during snow and strong winds this weekend
January 17, 2020With significant snow and strong wings expected this weekend, we would like to remind the public about how to stay safe during extreme weather.
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Utilities Kingston warns customers of phone scam
January 16, 2020Utilities Kingston is warning customers to beware of callers pretending to be from Utilities Kingston and demanding immediate payment for utilities. This is a scam.
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We’ve updated our privacy policy
January 15, 2020We take steps to protect personal information at all times and have updated our privacy policy, effective Jan. 15.
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You may receive a duplicated utilities bill this January
January 13, 2020Utilities Kingston recently issued 3,500 duplicated utilities bills. The affected bills were printed on Jan. 1 and 6. If you receive two identical utilities bills this month, you only need to pay this amount once.
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Heavy rains and ice build-up forecast: prepare with utility information
January 9, 2020A strong storm system is forecast for January 10 through 12 and is expected to bring rain and freezing rain to the region. Total amounts and form of precipitation are uncertain, but forecasts are calling for rainfall amounts of 25-55 mm+ as well as significant ice build-up.
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Utilities Kingston offers seasonal utility safety tips
January 3, 2020With the winter season upon us, Utilities Kingston is providing some important safety reminders about your gas, water and electrical services.
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Freezing rain: know what to do in a utility emergency
December 30, 2019Environment Canada has issued a freezing rain warning for our area with rain expected later today. We're sharing these tips to help protect your property during rain, freezing rain and milder temperatures.
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Utility rates change Jan. 1
December 20, 2019Learn about changes to your electricity, natural gas, water, wastewater and water heater rental bills, taking effect on Jan. 1, 2020.
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Holiday schedule and time-of-use pricing
December 16, 2019Our office will be closed Dec. 25, 26 and Jan. 1, and we close at noon on Dec. 24 and 31. On holidays, such as Christmas Day, Boxing Day and New Year's Day, you will be charged off-peak prices for the electricity commodity portion of your bill.
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Heavy rains forecast: prepare with utility information
December 13, 2019With up to 30 mm of rain forecast for Saturday, Dec. 14, Utilities Kingston offers information so you know what to do in case of basement flooding, power outages and sewer overflows.
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We are experiencing phone line issues
December 5, 2019We are experiencing phone line issues when calling the customer service line at 613-546-0000 and attempting to report utility emergencies by pressing 8 or saying ‘emergency’. We are working to resolve this issue as quickly as possible.
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Princess and Smith St. neighbourhoods impacted by gas shut down
December 1, 2019Update at 7 AM on Dec. 2: Impacted customers should call us to arrange for a relight of gas services. Before 8 AM, call our 24 hour line at 613-546-1181. From 8 to 5, please call our customer service line at 613-546-0000. Our apologies for the inconvenience.
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Service Line Warranties of Canada to provide optional and voluntary emergency repair programs to local homeowners
November 29, 2019Utilities Kingston has entered into an agreement with Service Line Warranties of Canada to provide optional and voluntary service plans to residents in Kingston. Residential property owners will receive a reminder mailing from SLWC that includes our logo. We want to assure our customers that this offering is legitimate.
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Phone services have been restored
November 29, 2019***Update: Phone services have been restored. In case of a utility emergency in our service area, please call 613-546-1181.***
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“Rotten egg smell” associated with natural gas in City Central
November 28, 2019We are receiving multiple complaints of the “rotten egg smell” associated with natural gas, in City Central areas. Although the smell of mercaptan is strong, the concentration is very low and there is no health and safety risk to the public or our workers.
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High winds can cause outages and downed power lines
November 27, 2019Strong winds are expected to start this afternoon and continue overnight, with the potential to bring down tree limbs, cause isolated power outages and create traffic signal issues. Know what to do and who to contact in an emergency.
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Career opportunities not loading
November 26, 2019Due to technical issues with a third-party provider, career opportunities are currently not loading. The following website is affected: www.utilitieskingston.njoyn.com. Our provider is working to resolve the issue as quickly as possible.
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Make the right call to identify and report a utility emergency
November 22, 2019Utilities Kingston is urging residents: know your electricity provider so you know who to call in the event of a power outage or other electricity emergency. We are also concerned with residents reporting potentially life-threatening emergencies using email or social media.
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Apply for a $100 credit when you purchase and install a smart thermostat
November 20, 2019Utilities Kingston is offering a $100 bill credit on the purchase of smart thermostats to the first 250 eligible customers to apply by Dec. 31, 2019. This Save on Energy program is for residential customers who receive both gas and electricity services from Utilities Kingston.
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We are open to assist you on November 11
November 11, 2019Utilities Kingston remains open on Monday, November 11. Electricity prices are per the regular time-of-use schedule, as today is not an Ontario Energy Board designated holiday.
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Natural gas safety: report gas smells, install and obey alarms
November 10, 2019Using natural gas is safe. Modern gas appliances are certified to high standards, they have built-in safety features, and the contractors who install them are specially trained and licensed. Still, we want people to know how to react if they suspect a gas leak or hear their carbon monoxide alarms go off.
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