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The ‘Biggest Hour for Earth’ is on Saturday, March 25 at 8:30 PM
March 24, 2023Take part in Earth Hour by learning about our Earth, reconnecting with nature, restoring our planet and inspiring others to care for it.
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Water heater rentals: rent local and switch today
March 24, 2023Choose the right water heater for your home and get it installed quickly. Utilities Kingston provides honest, expert advice and reliable service. Rent local.
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Council approves budgets, rates for municipal utilities
March 22, 2023On March 21, 2023, the council of the City of Kingston approved the 2023-2024 operating budgets and the 2023-2024 capital budgets for its municipally-owned utilities, which include water, wastewater and natural gas, and an appliance rental business.
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March 22 is World Water Day
March 22, 2023Today is World Water Day and the United Nations is urging everyone around the globe to commit to solving the world water and sanitation crisis.
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Planned power outage set for CFB Kingston, and Barriefield Village
March 21, 2023Electricity customers in the CFB Kingston, and Barriefield Village areas will be affected by a planned power outage on Saturday, March 25, as we make electricity system improvements.
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Contractors: register online for Safety Days 2023
March 21, 2023Join the City of Kingston and Utilities Kingston for the award-winning Safety Days and Wellness Fair from March 23-24, 2023, 7:30 a.m. – 4:30 p.m. at Portsmouth Olympic Harbour.
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Notice of public drop-in session: Kingston Regional Biosolids & Biogas Facility
March 14, 2023Utilities Kingston invites the public to drop into our main offices at 85 Lappan’s Lane on Tuesday, March 28, 2023, from 4 p.m. to 8 p.m., as we progress on investigating the feasibility of an integrated biosolids and source-separated organics processing facility.
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#EmbraceEquity on International Women's Day 2023
March 7, 2023International Women’s Day (IWD) is for celebrating the achievements of women and calling for gender parity.
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Winter storm warning: prepare with utility information
March 3, 2023Environment Canada has issued a winter storm warning for our area, with total snowfall accumulations of 15 to 25 cm, beginning late this evening through Saturday morning.
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March is Fraud Prevention Month: beware of callers demanding immediate payment for utilities
February 28, 2023March is Fraud Prevention Month and Utilities Kingston is sharing fraud prevention tips to help protect residents and businesses from utility scams.
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Trouble paying your utility bill? We can help
February 27, 2023For customers who are having difficulties paying their utility bills, Utilities Kingston has several ways to help.
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Help weatherproof your home with our #FloodFacts and Preventative Plumbing Program
February 24, 2023Utilities Kingston’s Flood Facts and Preventative Plumbing Program can help protect local homes against the risk of basement flooding associated with more frequent heavy rain events.
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Utilities Kingston warns customers of phone scam
February 24, 2023Utilities Kingston is warning customers to beware of callers pretending to be from Utilities Kingston and demanding payment for utilities. We're also receiving reports of individuals going door-to-door, in order to market energy rebates.
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Xylem SmartBall sewer forcemain inspections completed
February 24, 2023Pure Technologies completed live inspections of forcemains for both the Bath Road and Crerar Boulevard Pump Stations, using their SmartBall® technology.
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2022 annual reports on drinking water quality
February 23, 2023Utilities Kingston has released the 2022 annual reports on drinking water quality.
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February 22 is Pink Shirt Day
February 21, 2023The last Wednesday in February each year is recognized as Pink Shirt Day. Pink Shirt Day creates a more inclusive world by raising awareness for bullying prevention and creating safe environments for children and youth.
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Wishing you a safe and happy Family Day: we are closed Monday
February 14, 2023Customers on Time-of-Use electricity pricing will be charged off-peak prices for the electricity commodity portion of the bill. Our office is closed on Monday, Feb. 20.
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Sewer cross bores: call before clearing a sewer line
February 6, 2023Learn about the risk of sewer cross bores and why you should call for a free sewer safety inspection before you attempt to clear a blocked sewer line.
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Protect your plumbing from freezing during extreme cold
January 31, 2023This coming Thursday night and Friday, temperatures are forecast to be extremely cold, reaching -29 degrees Celsius. Exposed plumbing pipes in exterior walls of your home, unheated basements and crawlspaces could be at risk of freezing. To protect your plumbing from freezing, review these tips.
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Be a community lead testing volunteer
January 31, 2023Utilities Kingston tests the water in Kingston homes and businesses for lead every six months and is currently seeking residents and businesses interested in participating in the regular, voluntary Community Lead Testing Program.
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Natural gas rates for February 1
January 26, 2023Utilities Kingston has reviewed the rates for the natural gas commodity, transportation and storage effective February 1, 2023.
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Snowfall warning: prepare with utility information
January 25, 2023Environment Canada has issued a snow fall warning for our area, with total snowfall accumulations 15 to 20 cm, beginning early this afternoon and ending Thursday morning. Rapidly accumulating snow can build up on fire hydrants, exhaust vents, and natural gas and electricity meters, presenting a safety risk to you and your family.
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Take action: Bell Let’s Talk Day is Jan. 25
January 24, 2023We are joining in and committing to take meaningful action to create positive change.
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Data Privacy Week is Jan. 22-28: here’s how we protect your privacy
January 23, 2023January 22-28 is Data Privacy Week. Utilities Kingston is reaffirming our commitment to respecting your privacy. You can count on us!
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Tips to prevent basement flooding during heavy rains
January 11, 2023As we anticipate heavy rains, customers are reminded that any basement is at risk of flooding, even if it’s never happened before. Take action - Utilities Kingston offers some steps you can take today to protect your home.
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Twenty-five years since the Ice Storm of 1998
January 6, 2023January 8, 1998, was a day most people in Kingston will probably never forget. That was the first full day of the so-called 'Storm of the Century' for Kingston, an ice storm that decimated parts of the northern United States, Maritimes, Quebec and eastern Ontario, including Kingston and Ottawa.
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Utilities Kingston offers seasonal utility safety tips
December 30, 2022With the winter season upon us, Utilities Kingston is providing some important safety reminders about your gas, water and electrical services.
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Tips to prevent basement flooding during rain and thaw
December 29, 2022As we anticipate rain and snow melt, customers are reminded that any basement is at risk of flooding, even if it’s never happened before. Take action - Utilities Kingston offers some steps you can take today to protect your home.
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King Street neighbourhood impacted by gas shut down
December 25, 2022Due to gas repairs, 25 homes in the area are affected by a gas shut down. In order to relight your gas service, our certified technicians will need access to your property.
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Crews respond to power outage in Central Kingston
December 24, 2022Crews are investigating a power outage affecting approximately 3,000 customers in central Kingston. We estimate that this area will be largely restored by 4 PM.
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Tips to stay safe during heavy snow fall
December 24, 2022With significant snow expected today, we would like to remind the public about how to stay safe during extreme weather.
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Crews respond to power outage in Central Kingston and CFB Kingston
December 24, 2022Crews are responding to power outages affecting 704 customers in central Kingston. We estimate that this area will be largely restored by 8 PM.
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Crews respond to power outage in Rideau Heights
December 23, 2022We are investigating an unplanned power outage, affecting 4,710 customers in the Rideau Heights area. Please check our outage map for updates and thank you for your patience and understanding.
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Major winter storm expected: prepare with utility information
December 21, 2022Environment Canada has issued a weather alert for our area, for a major winter storm expected late this week into the holiday weekend. High winds, significant rainfall and heavy snow could create utility issues, such as power outages, basement flooding and traffic signal outages.
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Water meter replacement program - Neptune Technology Inc.
December 21, 2022It’s important that customers receive accurate bills for the amount of water consumed by their household or business. Reliable metering equipment is critical to this. Utilities Kingston has contracted Neptune Technology Inc. to replace meters and ensure they accurately record the consumption of water.
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Electricity distribution rates are changing on Jan. 1, 2023
December 19, 2022The Ontario Energy Board has approved Kingston Hydro’s application for electricity distribution rates beginning January 1, 2023.
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Service Line Warranties of Canada to provide optional and voluntary emergency repair programs
December 16, 2022We want to assure our customers that this offering is legitimate.
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Our lobby is open for self service
December 14, 2022The Utilities Kingston lobby at 85 Lappan's Lane is now open for self service. To help contain the spread of COVID-19 in our community, access to our main office had previously been restricted.
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Our holiday hours and time-of-use schedule
December 14, 2022Our office will be closed at noon beginning on Dec. 23 and remaining closed to Dec. 27. The office will close again at noon on Dec. 30 and remain closed to Jan. 2.
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Make the right call to identify and report a utility emergency
November 25, 2022Utilities Kingston is urging residents: know your electricity provider so you know who to call in the event of a power outage or other electricity emergency. We are also concerned with residents reporting potentially life-threatening emergencies using email or social media.
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Natural gas safety: report gas smells, install and obey alarms
November 22, 2022As winter approaches, and more modern gas-fueled appliances are in use, Utilities Kingston urges customers to read and follow these gas safety tips.
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High winds can cause outages and downed power lines
November 21, 2022Strong southwesterly winds with gusts up to 80 km/h are expected to begin early this afternoon and end this evening, according to Environment Canada. Utilities Kingston offers information to help protect your home and safety. Know what to do in case of a power outage, downed power line or traffic signal issues.
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Help for the heating season: manage your utility bill
November 17, 2022With heating season upon us, we remind our customers: over 60 per cent of your annual energy costs go towards heating your home, so it’s worth heating it as efficiently as possible.
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Recent updates on Front Road and King Street West
November 15, 2022Utilities Kingston is providing an update on the water and sewer project on Front Road and King Street West. We are committed to reducing disruption to area residents and commuters, and thank you for your continued patience.
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Tips to prevent basement flooding during heavy rain
November 10, 2022As we anticipate more rain, customers are reminded that any basement is at risk of flooding, even if it’s never happened before. Take action - Utilities Kingston offers some steps you can take today to protect your home.
Read more...about Tips to prevent basement flooding during heavy rain -
We will be open to assist you on November 11
November 8, 2022Every year on November 11, Canadians pause in a moment of silence to honour and remember those who have served, and continue to serve Canada during times of war, conflict and peace. Utilities Kingston will remain open on Thursday, November 11.
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Don’t turn a party into peril. Tampering with utility equipment can be deadly!
October 27, 2022We are issuing a public safety reminder to always stay away from powerlines.
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Electricity prices, periods and tiers for November 1
October 27, 2022The Ontario Energy Board (OEB) announced that electricity prices for households and small businesses will be lowered as of November 1, 2022 under the Regulated Price Plan (RPP). The winter Time-of-Use (TOU) hours and the change in the threshold for residential customers on Tiered pricing will take effect November 1 as usual.
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Natural gas rates for November 1
October 26, 2022Utilities Kingston has reviewed the rates for the natural gas commodity, transportation and storage effective November 1, 2022.
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Service Line Warranties of Canada to provide optional and voluntary emergency repair programs
October 14, 2022We want to assure our customers that this offering is legitimate.
Read more...about Service Line Warranties of Canada to provide optional and voluntary emergency repair programs
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