News archive
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Electricity rates are changing on January 1
December 19, 2024Kingston Hydro filed an application (EB-2024-0037) with its regulator, the Ontario Energy Board (OEB), to implement mechanistic adjustments to its distribution rates for rates effective January 1, 2025.
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Stay warm and manage your utility bill with home heating tips!
December 10, 2024With the official arrival of winter weather, it's time to focus on keeping your home warm while managing your utility bills. We’re here to provide tips and resources to help you keep your home cozy and energy-efficient, all while managing heating costs during the next cold months.
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Portsmouth Redirect Project: Traffic update and feedback highlights
December 5, 2024Get the latest on traffic shifts and key themes from the recent public information session.
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Natural gas safety tips for a warm and worry-free season
December 3, 2024As we move into the colder months, many of us are using more natural gas for heating and cooking. While natural gas is a reliable and safe energy source when used properly, it’s important to know how to keep your home safe.
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Water heater rental rates are changing on January 1
November 22, 2024We review our rates annually to ensure they reflect the cost of providing service.
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Prevent basement flooding: essential tips to protect your home
November 19, 2024Every basement is at risk, even if it hasn’t happened before. Learn how simple tips can prevent basement flooding.
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Planned power outage in the Sydenham district on Nov. 23
November 15, 2024Customers in the Sydenham district will be affected by a 4-hour planned power outage on Saturday, Nov. 23, at 8 a.m. to allow workers to safely trim vegetation around overhead electrical distribution lines and equipment.
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Portsmouth Redirect Project
November 15, 2024We’re resuming work on a key infrastructure project aimed at improving Kingston’s water and wastewater systems.
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Your paper bill during a Canada Post labour disruption
November 12, 2024If you receive a paper bill by mail, delivery may be delayed this month due to a potential Canada Post labour disruption.
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Our new bill design is here!
November 11, 2024With a fresh look and feel, your updated bill makes it easier to explore your usage and quickly find the information you need.
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Changes to electricity prices
October 31, 2024The Ontario Energy Board has announced some upcoming changes to electricity prices for households, small businesses, and farms starting on November 1, 2024.
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Celebrating the women who have made an impact in Canada
October 30, 2024Let's take a moment to recognize the remarkable accomplishments of women throughout history and the impactful contributions being made by women in our industry today.
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Discover Kingston Hydro’s 2023 Scorecard
October 28, 2024We’re pleased to share that Kingston Hydro has exceeded our 2023 performance targets! Explore our latest Ontario Energy Board Scorecard and see how we’re excelling in service quality, reliability, and customer satisfaction.
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Planned power outage: King Street West and McDonald Avenue – Oct. 22
October 21, 2024On behalf of Kingston Hydro Corporation, our crew will install high-voltage overhead electric lines to ensure a reliable power supply for our customers on October 22.
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Scoring top marks in safety
October 15, 2024We’re thrilled to announce the results of our 2024 public safety awareness survey!
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Join us at the Kingston Climate Expo
September 30, 2024Explore ways to reduce your carbon footprint, dive into local initiatives, and discover practical tips for everyday sustainability - there’s something for everyone.
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Water heater rentals: rent local and switch today
September 30, 2024Do you live in Kingston or the surrounding area? When you rent your water heater from Utilities Kingston, you’re investing in our community.
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National Day for Truth and Reconciliation and Orange Shirt Day
September 29, 2024September 30 marks the National Day for Truth and Reconciliation and Orange Shirt Day. On this day, we come together to honour the Indigenous children who never returned home and the Survivors of residential schools.
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Stay alert: Protect yourself from scams
September 27, 2024If you've received an unusual phone call lately, you're not alone - several customers have reported similar experiences with individuals pretending to be from Utilities Kingston.
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Utilities Kingston announces new bill design
September 26, 2024Starting this October, we'll make the switch to a new bill design! With a fresh look and updated design, the new bill will make it easier to explore usage and quickly find the information you need.
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Is that email really from us? Here’s how to tell!
September 17, 2024We want you to feel confident every time you receive a bill from us. But how can you tell if an email is really from us or a sneaky scammer?
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How well do you know electrical safety? Take our 2024 Public Safety Awareness Survey and find out!
September 16, 2024At Utilities Kingston, your safety is our top priority. That’s why we’re inviting you to take part in our 2024 Public Safety Awareness Survey.
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Want to avoid costly and messy sewer backups at your home?
September 12, 2024Every time you flush the toilet, shower, or wash the dishes, you send wastewater down the drain and into the sewer system. Putting the wrong items into the sewer system can create plumbing issues like sewer blockages and backups.
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Regional Biosolids & Biogas Facility - Notice of Completion
August 26, 2024We’ve completed an environmental assessment for a new facility at Knox Farm that will convert waste into renewable energy. The Environmental Study Report is open for comment until September 11.
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Planned power outage in Sydenham district on August 24
August 20, 2024Utilities Kingston is committed to keeping your electricity reliable and supporting local infrastructure improvements. As part of this effort, there will be a planned power outage affecting customers in the Sydenham District on Saturday, August 24.
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Urban Gardening workshop rescheduled due to weather
August 16, 2024The much-anticipated Urban Gardening Workshop is just around the corner! Originally set for this Saturday, August 17, we were all looking forward to a day filled with gardening fun and learning at the Water Conservation Garden.
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Urban gardening workshop
August 2, 2024Learn how to create a budget-friendly, no-space-needed garden that will help improve greenspace while also saving water.
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Natural gas rates for August 1
August 1, 2024Utilities Kingston has reviewed the rates for the natural gas commodity and transportation and storage.
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Safe drinking water, your peace of mind
July 30, 2024Kingston residents enjoy clean, safe drinking water that exceeds quality standards. However, lead can potentially enter the water supply through older plumbing within homes.
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Planned maintenance on natural gas line on July 23
July 22, 2024We will perform a planned bypass and some minor maintenance on the natural gas line located at City Gate, 2384 Perth Rd, on July 23, 2024.
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Boil water advisory lifted for Westbrook area residents
July 13, 2024The boil water advisory issued for the Westbrook area has been lifted.
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Boil water advisory for Westbrook residents
July 7, 2024Crews are on-site repairing a watermain break in Westbrook. When services are restored, a boil water advisory will be in effect until further notice.
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Discover the wonders of water-wise gardening
June 24, 2024This summer, visit our Water Conservation Garden at 1211 John Counter Blvd. and discover how to create a garden that makes every raindrop count.
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Summer watering restrictions now in place
June 21, 2024During the warm summer months, increased demand for our water resources requires careful management. As we implement our annual watering restrictions until September 15, your commitment to conserving water is essential
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Celebrate National Indigenous Peoples Day in Kingston!
June 21, 2024Celebrate Indigenous culture and community on June 21 at City Park and Springer Market Square.
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Temporary road closure - Sydenham Road
June 11, 2024Sydenham Road will be closed from Princess Street to Crossfield Avenue on June 12 and 13 from 7 a.m. until 7 p.m. for roadway rehabilitation.
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National Indigenous History Month
June 10, 2024National Indigenous History Month is a time to honour the stories, achievements, and resilience of Indigenous peoples, who have lived on this land since time immemorial.
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Drinking Water Supply Financial Plan
June 7, 2024The 2024 – 2029 Drinking Water Supply Financial Plan includes details on the projected financial position and operations of the drinking water system.
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Safety and quality: Annual hydrant flushing and flow testing
June 4, 2024It's that time of year again! In partnership with Kingston Fire & Rescue, we’re kicking off our annual hydrant inspection and flow rating, part of the hydrant maintenance program.
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2023 Annual Report
May 30, 2024We are thrilled to announce the release of our 2023 Annual Report, which marks our third year of progress towards the 2021-2025 strategic plan.
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EV charging connections: A guide for non-residential customers
May 23, 2024Kingston Hydro is now offering a new, streamlined process for non-residential EV connections.
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No one left behind: equality, freedom, and justice for all
May 17, 2024International Day Against Homophobia, Transphobia, and Biphobia is celebrated every year on May 17.
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Let's welcome the new colour for our rain barrels: black!
May 17, 2024New rain barrel colour available.
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Stay safe outdoors: Powerline Safety Week highlights risks during spring cleaning
May 15, 2024As the weather warms up, we must prioritize powerline safety during spring cleaning and yard work.
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Celebrating Asian Heritage Month
May 6, 2024Let's celebrate the diverse cultures, traditions, and contributions of Asian communities in Canada and across the world.
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Natural gas rates for May 1
May 1, 2024Utilities Kingston has reviewed the rates for the natural gas commodity and transportation & storage.
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Electricity periods and tiers for May 1
April 29, 2024Summer Time of Use (TOU) hours and Tiered program electricity thresholds are in effect from May 1 - October 31.
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Day of Mourning
April 28, 2024National Day of Mourning is dedicated to remembering those who have lost their lives, suffered injury or illness on the job, or experienced a work-related tragedy.
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Gas meter changes coming to city central
April 28, 2024Your home or business may be one of 3,100 getting a new gas meter in 2024.
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Planet vs. Plastics on Earth Day 2024
April 22, 2024Join us to honour and celebrate our planet on Earth Day.
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