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Get the #FloodFacts to help prevent basement flooding and sewer backups
September 17, 2021Homeowners can take actions to protect their properties this fall, with our Flood Facts.
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Electricity rate plans: it's your choice!
September 13, 2021If you’re a residential or small business customer that pays Time-of-Use electricity prices, you can choose to switch to Tiered prices.
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Utilities Kingston issues powerline safety reminder after unsanctioned street party
September 8, 2021We are issuing a public safety reminder to always stay away from powerlines after reports of individuals climbing streetlight poles – close to powerlines - during an unsanctioned street party this past weekend.
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Restored: Planned maintenance on power outage map Sept. 7
September 2, 2021On Tuesday, Sept. 7 between 9:30-10:30 a.m., the Utilities Kingston power outage map will be unavailable, due to planned maintenance.
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Wishing you a safe Labour Day: we are closed Monday
September 1, 2021Customers on Time-of-Use electricity pricing will be charged off-peak prices for the electricity commodity portion of the bill on Monday, Sept. 6. Our office is closed on Monday, Sept. 6.
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Your home or business may be one of 1,800 getting a new gas meter in 2021
August 18, 2021Your home or business may be one of 1,800 getting a new gas meter in 2021. This article provides information on what you can expect.
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Are you satisfied? We're calling electricity customers for input
August 17, 2021Over the next month, contractor UtilityPULSE will be calling customers to conduct a satisfaction survey on behalf of Utilities Kingston.
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Moving can be chaos! Opening your account is easy
August 16, 2021There is so much to remember when moving in or out. We want to make your move as simple as possible.
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Restored: Crews on scene of water main break in Westbrook area
August 11, 2021Water service has been restored to approximately 250 properties in the Westbrook area that were impacted by a water main break at Westbrook and Woodbine Roads.
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MyUtilities unavailable July 29, 6-8 PM, due to planned maintenance
July 27, 2021Due to planned maintenance to the MyUtilities Customer Portal, it will be unavailable on Thursday, July 29 from 6-8 PM. We apologize for the inconvenience.
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Happy Civic Holiday! Electricity prices are off peak on August 2
July 26, 2021On the Civic Holiday, Monday, August 2, customers on Time-of-Use electricity pricing will be charged off-peak prices for the electricity commodity portion of the bill.
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Natural gas rate review, effective August 1
July 23, 2021Utilities Kingston has reviewed the natural gas commodity and transportation and storage rates, effective August 1, 2021.
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COVID-19 Energy Assistance Program applications are now closed
July 22, 2021Utilities Kingston is no longer accepting applications for natural gas and electricity funding for CEAP and CEAP-Small Business. The Ontario Energy Board has advised that the Ministry of Energy confirmed no additional funding would be provided for CEAP or CEAP-SB.
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Power outage set on Princess Street in city central for necessary maintenance identified using infrared scanning
July 20, 2021Electricity customers on Princess Street between Macdonnell and Tower Streets will be affected by a power outage on Wednesday, July 21.
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Summer safety tips for you and your family
July 16, 2021Health and safety is our number one priority. We want to share these summer safety tips from expert sources so that you and your family can be informed on every-day hazards.
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RESTORED: Crews are responding to a power outage in downtown, central and north Kingston
July 13, 2021Crews are investigating a large power outage in downtown, central and north Kingston, impacting approximately 7900 customers.
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Heavy rains and thunderstorms: prepare with utility information
July 8, 2021Environment Canada has issued a special weather statement for Kingston due to thunderstorms with heavy rainfall of 30 to 50 mm in the forecast for today. We are reminding residents of steps you can take to protect your property from the risk of flooding and sewer back-ups, or in case of power outages.
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Community lead testing program resumes, with COVID-19 safety protocols in place
July 8, 2021Utilities Kingston tests the water in Kingston homes and businesses for lead every six months and is currently seeking residents and businesses interested in participating in the regular, voluntary Community Lead Testing Program.
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Water and sewer project on Front Road and King Street West: saving energy, reducing sewer overflows and supporting growth & development
June 30, 2021Utilities Kingston is embarking on a large, phased, multi-year project to improve water and sewer infrastructure in the community.
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Time-of-use prices off-peak Canada Day, and we’re closed July 1-2
June 30, 2021On Canada Day, Thursday July 1, customers on Time-of-Use electricity pricing will be charged off-peak prices for the electricity commodity portion of the bill. Our office is closed on Thursday, July 1 and Friday, July 2.
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Our strategic plan for 2021-2025
June 28, 2021We are pleased to share our five-year strategic plan, for 2021-2025.
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New Highway 15 water main will help meet demand and ensure fire protection
June 25, 2021The project will begin in June 2021 and continue until the end of the year. It will ensure the continued reliability of water services, meeting demand and ensuring fire protection, as development increases in the area.
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Hydro One power outage will not affect our electricity customers
June 25, 2021Utilities Kingston customers are not affected by the Hydro One planned power outage that will take place on Sunday, June 27.
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RESTORED: Planned maintenance on power outage map June 22
June 18, 2021On Tuesday, June 22 from 10:30-12:30 p.m., the Utilities Kingston power outage map will be unavailable, due to planned maintenance.
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Utilities Kingston 2020 annual reports: you can count on us!
June 18, 2021We are pleased to share our 2020 online annual reports with our community.
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Seasonal watering restrictions go into effect annually on June 15
June 14, 2021Seasonal watering restrictions go into effect annually on June 15. Until September 15, residents and businesses with odd-numbered addresses may water on odd-numbered days, while evens may water on even-numbered days.
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Drought conditions: tips to conserve water
June 10, 2021Due to lower-than-normal rainfall over the last few months in the Cataraqui Region, Cataraqui Conservation recently confirmed Level I Low Water Conditions. We support the CRCA’s advisory by issuing these water conservation tips.
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Gas main replacement project begins
June 3, 2021To help ensure the continued safety and reliability of the municipal gas distribution system, the 2021 project to replace gas main begins late June.
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Struggling to pay bills? Apply to COVID-19 Energy Assistance Programs
May 27, 2021The programs provide an on-bill credit to eligible residential, small business and charitable organization energy customers who have experienced hardships as a direct result of the COVID-19 pandemic. Utilities Kingston is now delivering these programs to support our customers through this difficult time.
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Mixing valves: information on repairs and replacements
May 26, 2021We pride ourselves on fast and reliable water heater service. When you call for service, it’s our priority to respond to calls within 24 hours. Our representative will ask you a few questions related to both your water heater and the separate mixing valve plumbing device. Providing accurate responses to these questions will help facilitate a timely repair.
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Wishing you a safe Victoria Day long weekend
May 19, 2021Customers on Time-of-Use electricity pricing will be charged off-peak prices for the electricity commodity portion of the bill on Monday, May 24. Our office is also closed on that day.
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Working outdoors? Utilities Kingston and Electrical Safety Authority remind homeowners to avoid deadly distractions
May 14, 2021May 17-23 is Powerline Safety Week, and Utilities Kingston is partnering with the Electrical Safety Authority in urging Kingston homeowners to avoid deadly distractions by practicing three critical steps: stop, look, and live.
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Service Line Warranties of Canada to provide optional and voluntary emergency repair programs
May 12, 2021We want to assure our customers that this offering is legitimate.
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Utilities Kingston to inspect and rate hydrants to support fire protection
May 7, 2021We’re now conducting our annual fire hydrant inspection and flow-rating program to help support fire protection. During this work, residents may notice discoloured tap water or reduced water pressure and should be assured the water is still safe. They should run their cold water tap until it is clear.
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COVID-19 Energy Assistance Program changes to help more people, businesses and charitable organizations
May 6, 2021As of January 14, 2021, changes are in place to the COVID-19 Energy Assistance Program eligibility criteria for residents, small businesses and charitable organizations, so that more customers may qualify for these programs.
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New electricity prices and periods take effect May 1
April 30, 2021The Ontario Energy Board announced new electricity prices and Time-of-use periods for households and small businesses, effective May 1.
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Natural gas rate review, effective May 1
April 30, 2021Utilities Kingston has reviewed the natural gas commodity and transportation and storage rates, effective May 1, 2021.
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Wednesday, April 28 is the National Day of Mourning
April 27, 2021Pause. Reflect. Remember. At 11 AM on April 28, we will honour workers who have died, were injured, or became ill from their job.
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Utilities Kingston is taking COVID-19 precautions while completing work in your neighbourhood
April 23, 2021Home and property-owners: see if Utilities Kingston is planning to conduct essential multi-utility capital construction in your neighbourhood this year.
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Sewer flushing and CCTV camera work
April 21, 2021Each year, Utilities Kingston conducts a sewer cleaning and closed circuit television (CCTV) inspection project in order help maintain the integrity of our sanitary sewer system. This year’s program is intended to run until November.
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MyUtilities got an upgrade!
April 15, 2021Next time you log into MyUtilities, you’ll notice some enhancements. An upgrade to our customer portal was completed overnight.
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Dead-end water main flushing may discolour tap water
April 14, 2021Twice annually, Utilities Kingston flushes dead-end water mains. This spring, this activity will take place from April 15 to May 13 (approximately).
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Moving can be chaos! Utilities Kingston understands
April 13, 2021There is so much to remember when moving in or out. Utilities Kingston wants to make your move as simple as possible. Open or close an account with us online at your convenience, any time, any day. Our online self-service form works nicely from any device.
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MyUtilities: maintenance scheduled April 14-15
April 12, 2021Due to planned upgrades to the MyUtilities Customer Portal, it will be unavailable from 12 PM on Wednesday, April 14 to 8 AM on Thursday, April 15.
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Utilities Kingston offers its customers rain barrels -while quantities last!
April 12, 2021Starting April 12, Utilities Kingston is offering rain barrels for sale to its customers. Get them delivered to your home for $56 each, including HST and contactless delivery. You don’t need an appointment and the charge will be conveniently added to your bill.
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Sewer lining program will extend life of infrastructure – with no digging required!
April 7, 2021We are continuing the now annual sewer lining program to rehabilitate aging pipes and improve operating efficiency – using a process that avoids digging up pipes and disrupting neighbourhoods.
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April is Dig Safe Month: call or click before you dig!
March 31, 2021To mark Dig Safe Month, we remind residents who might be planning to dig anywhere on their property: contact Ontario One Call at least a week before you dig. It’s the law.
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Wishing Kingston a safe and healthy Easter weekend
March 30, 2021We’re wishing our community and all our employees good health and wellness this Easter weekend. Customers on Time-of-Use electricity pricing will be charged off-peak prices for the electricity commodity portion of the bill on Good Friday, April 2.
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Register online for Safety Days: mandatory health and safety expectations training
March 29, 2021Safety Days eLearning 2021 will provide for the health and safety expectations necessary to pre-qualify for quotation work, for Utilities Kingston and the City of Kingston. The deadline for completing the eLearning program is May 3.
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The natural gas federal carbon charge is changing, effective April 1
March 29, 2021In 2019, the federal government implemented a carbon pricing program in Ontario. In April 2021, the federal carbon charge for natural gas will increase to 7.98 cents per cubic metre.
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