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Postponed: Fog testing is coming to Hickson and Hagerman Ave.
October 15, 2019Due to weather conditions, the fog testing planned for Oct. 18 is being postponed to Monday, Oct. 21. We thank you for your patience.
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Know what not to flush: test your knowledge, and enter to win!
October 14, 2019Protect Your Pipes prize pack offers alternatives to help protect your home from sewer back up. Complete our brief quiz by Oct. 31 and you’ll be entered to win one of two randomly-drawn prizes.
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Apply for a $100 credit when you purchase and install a smart thermostat
October 7, 2019Utilities Kingston is offering a $100 bill credit on the purchase of smart thermostats to the first 250 eligible customers to apply by Dec. 31, 2019. This Save on Energy program is for residential customers who receive both gas and electricity services from Utilities Kingston.
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Off-peak electricity prices in effect Thanksgiving Monday
October 7, 2019Electricity used on weekends and holidays is charged the off-peak price during both the winter and summer periods. On holidays, like Monday, Oct. 14 for Thanksgiving, you will be charged off-peak prices for the electricity commodity portion of your bill.
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We hope you enjoy our upgraded website!
September 24, 2019Utilities Kingston has launched an accessible, responsive version of our corporate website and we hope you enjoy it!
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Alert: be aware of texting scam
September 23, 2019Utilities Kingston and Kingston Hydro received numerous reports over the weekend from customers receiving suspicious text messages claiming to be from our utility. These texts are fraudulent.
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Affordability Fund Trust: sign up today
September 23, 2019If the cost of energy-saving upgrades is out of reach, Ontario’s Affordability Fund Trust is here for you.
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Get the #FloodFacts to help prevent basement flooding and sewer backups
September 16, 2019If you have a basement, it’s at risk of flooding and sewer back-ups – even if it’s never flooded before. The risk is greater during heavy rain falls. Homeowners can take actions to protect their properties this fall, with our Flood Facts.
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Sept. 10, 2019 is World Suicide Prevention Day
September 10, 2019Utilities Kingston is committed to supporting the mental health and wellness of our employees and community. Joining together is critical to preventing suicide.
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Water heater rentals: rent local and switch today
September 9, 2019When you rent your water heater from Utilities Kingston, you’re investing in our community. That’s because proceeds are reinvested locally, for initiatives like the City’s electric vehicle strategy.
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Planned power outages set for University and Sydenham Districts
September 2, 2019Electricity customers in the University and Sydenham Districts will be affected by a planned power outage on Tuesday, Sept. 17.
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Off-peak electricity prices in effect on Labour Day
August 29, 2019Electricity used on weekends and holidays is charged the off-peak price during both the winter and summer periods. On holidays, you will be charged off-peak prices for the electricity commodity portion of your bill.
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Providence Care Hospital high-performance construction saves enough energy to power 45 homes
August 28, 2019Providence Care Hospital is dedicated to energy efficiency! The hospital implemented various energy efficiency initiatives in the high performance construction of its new facility on King Street.
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Website maintenance scheduled for Monday, August 26
August 26, 2019Please be advised that our MyUtilities customer portal is scheduled for maintenance on the evening of Monday, August 26. The website will not be available for approximately one hour.
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Phone survey invites input on customer satisfaction
August 19, 2019Over the next month, contractor UtilityPULSE will be calling customers to conduct a satisfaction survey on behalf of Utilities Kingston.
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Moving can be chaos! Opening your account is easy
August 9, 2019There is so much to remember when moving in or out. Utilities Kingston wants to make your move as simple as possible.
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Website maintenance scheduled for Wednesday, August 7
August 7, 2019Please be advised that our MyUtilities customer portal is scheduled for maintenance this evening, Wed., August 7. The website will not be available for approximately 10 minutes.
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Off-peak electricity prices in effect on the Civic Holiday
July 29, 2019Electricity used on weekends and holidays is charged the off-peak price during both the Winter and Summer periods. On holidays, you will be charged off-peak prices for the electricity commodity portion of your bill.
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Natural gas rate review, effective August 1
July 25, 2019Utilities Kingston has reviewed the rates for the natural gas commodity and transportation & storage, effective August 1, 2019.
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Limestone Analytics will go door-to-door to conduct Broadband survey
July 22, 2019The City of Kingston and Utilities Kingston want you to know that Limestone Analytics will go door-to-door between now and mid-August in its efforts to conduct a survey on residential Internet use and complete an Internet speed test.
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Service Line Warranties of Canada to provide emergency repair programs to local homeowners
July 15, 2019Service Line Warranties of Canada will be sending a mailing to residential property owners that includes the Utilities Kingston logo. We want to assure our customers that this offering is legitimate.
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Complete the Broadband survey and help close the internet access gap
July 11, 2019City of Kingston, Queen’s University and Utilities Kingston, in partnership with local research firm Limestone Analytics, invite residents to complete a survey on local residential broadband service.
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Utilities Kingston is sharing its 2018 online annual reports with the community
July 11, 2019See highlights from the "Serving with pride" reports and a brief video overview.
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Have your say about Kingston Hydro’s electricity plans from July 3-17
July 3, 2019Electricity customers - from July 3-17 we want your input on Kingston Hydro’s electricity plans by completing a 10-minute online survey.
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Soil testing pilot program, summer 2019
June 28, 2019Over the course of this summer, we are completing a pilot project to determine the conductivity of the soil in various neighbourhoods. Soil chemistry is a factor in determining the corrosion rate of metal underground pipes.
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Be a community lead testing volunteer
June 28, 2019Utilities Kingston tests the water in Kingston homes and businesses for lead every six months and is currently seeking residents and businesses interested in participating in the regular, voluntary Community Lead Testing Program.
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Off-peak electricity prices in effect on Canada Day
June 24, 2019Electricity used on weekends and holidays is charged the off-peak price during both the Winter and Summer periods. On holidays, you will be charged off-peak prices for the electricity commodity portion of your bill.
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Seasonal watering restrictions start June 15
June 14, 2019Help ensure reliable water supply, environmental sustainability and responsible infrastructure management by complying with outdoor watering restrictions from June 15 to September 15.
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River Street Pumping Station: operations stable and water use can return to normal
June 7, 2019Utilities Kingston has pumped all sewage out of the River Street Pumping Station and operations are stable for all three pumps. Water use can return to normal levels.
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Update: resume normal water use this morning
June 6, 2019Our staff have the River Street Pumping Station back in operation and water use can return to normal this morning. Thank you for your assistance Kingston!
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Everything Drainage Workshop: protect your property from water issues
June 5, 2019Utilities Kingston invites homeowners to participate in a free workshop to help them manage excess water on their property and prevent basement flooding, and comply with the City of Kingston’s "Sewer Use By-law".
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Crews have restored two unplanned power outages
June 5, 2019Crews have restored two unplanned power outages in central Kingston this morning.
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#ygkHaveYourSay on Twitter and give feedback on electricity plans
June 3, 2019Join the conversation and give your feedback to our electricity plans from June 3-7 on Twitter. Just follow @utilitieskngstn and the #ygkHaveYourSay hashtag.
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Gas main replacement project begins
June 3, 2019To help ensure the continued safety and reliability of the municipal gas distribution system, the 2019 project to replace gas main begins late June. This year, we will replace approximately 1,025 metres of steel gas main with new 4” and 2” polyethylene gas main on Norman Rogers Drive from Bath Road to Roden Street. We will also replace gas main on Daly Street from Weller to Drennan.
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Free Tours and Children’s Activities in the Water Conservation Garden
May 27, 2019Plan a visit to the Utilities Kingston award-winning Water Conservation Garden at 1211 John Counter Blvd. to see more than 100 types of plants that require less water.
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Delays with epost bill delivery: sign up to receive utility bills via MyUtilities
May 24, 2019Due to a networking issue experienced by Utilities Kingston, customers who receive their utility bills via the Canada Post epost service may experience a delay in receiving their bill. Customers may wish to sign up to view and receive their utility bill online, using the MyUtilities customer portal.
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Website maintenance scheduled for Saturday, May 25
May 22, 2019Please be advised that our websites are scheduled for maintenance from 10 a.m. to noon, on Saturday, May 25. The websites will remain available during this work, but may experience momentary disruptions.
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Have your say in shaping electricity plans
May 21, 2019Utilities Kingston is preparing to submit Kingston Hydro’s multi-year electricity distribution plan to the Ontario Energy Board. Our electricity customers are invited to provide input to help inform this plan, which will help determine the company’s priorities and rates beginning on January 1, 2021.
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Utilities Kingston to inspect and rate hydrants to support fire protection
May 20, 2019Utilities Kingston has begun its annual fire hydrant inspection and flow-rating program to help support fire protection. During this work, residents may notice discoloured tap water or reduced water pressure and should be assured the water is still safe. They should run their cold water tap until it is clear.
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Off-peak electricity prices in effect on Victoria Day
May 14, 2019Electricity used on weekends and holidays is charged the off-peak price during both the winter and summer periods. On holidays, you will be charged off-peak prices for the electricity commodity portion of your bill.
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Utilities Kingston again recognized as “Centre of Excellence”
May 14, 2019For the second time, the Canadian Electricity Association has recognized Utilities Kingston as a Centre of Excellence, this time for our outage management system, for service excellence.
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Recreational water users: after heavy rains, check our online sewer overflow map
May 13, 2019Kingston’s waterfront is a clean, safe place to swim, fish or boat. But, bacteria levels in lakes and rivers are higher up to 48 hours after a heavy rainfall and swimming is not recommended during that time. Sewer overflows can contribute to the problem. Utilities Kingston offers an online map that shows where sewer overflows have occurred in real time.
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Reminders to stay safe around powerlines
May 10, 2019Utilities Kingston is offering reminders on how to stay safe around powerlines – and downed powerlines – during Powerline Safety Week, May 13-19.
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Potential flooding: prepare with utility information
May 9, 2019With a localized flood warning in effect and frequent heavy rains, Utilities Kingston offers information so you know what to do in case of basement flooding, power outages and sewer overflows.
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See if Utilities Kingston is planning to make multi-utility improvements in your neighbourhood
May 9, 2019Home and property-owners: see if Utilities Kingston is planning to make multi-utility improvements in your neighbourhood this year.
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Heavy rains: prepare with utility information
May 1, 2019We are expecting rainfall amounts of 20 to 35 mm in Kingston today. Utilities Kingston offers information so you know what to do in case of basement flooding, power outages and sewer overflows.
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Annual sanitary sewer cleaning & inspection begins
May 1, 2019Utilities Kingston conducts sewer cleaning and closed circuit television inspection in order to help maintain the integrity of the municipal sanitary sewer. This initiative helps ensure the continued reliability of the wastewater collection system.
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Natural gas rate review, effective May 1
April 29, 2019Utilities Kingston has reviewed the rates for the natural gas commodity and transportation & storage, effective May 1.
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Electricity prices and periods change on May 1
April 29, 2019The Ontario Energy Board announced there will be little change to electricity prices on May 1, and that summer time-of-use hours come into effect on this date.
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Trouble paying your utility bill? We can help
April 25, 2019For customers who are having difficulties paying their utility bills, Utilities Kingston has several ways to help.
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