News archive
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Electricity rates changed on June 1
June 2, 2020Starting June 1, consumers on TOU pricing will pay a fixed price of 12.8 ¢/kWh, which the government refers to as the COVID-19 Recovery Rate, for electricity consumed in any hour of the day, on any day of the week until Oct. 31.
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Kingston Hydro website unavailable
May 29, 2020Please be advised that the Kingston Hydro website is currently unavailable. Our team is investigating a technical issue.
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Is water main relining coming to your neighbourhood?
May 29, 2020Utilities Kingston has awarded the 2020 contract for water main relining to Fer-Pal Construction Ltd. Work is expected to start in June, with completion by mid-November.
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Utilities Kingston is taking COVID-19 precautions while completing work in your neighbourhood
May 22, 2020Home and property-owners: see if Utilities Kingston is planning to conduct essential multi-utility capital construction in your neighbourhood this year.
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After heavy rains, check our online sewer overflow map
May 15, 2020Kingston’s waterfront is a clean, safe place to boat, fish or swim. But, bacteria levels in lakes and rivers are higher up to 48 hours after a heavy rainfall and swimming is not recommended during that time. Sewer overflows can contribute to the problem. Our online map shows where sewer overflows have occurred in real time.
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Property owners: learn how to safely reopen buildings
May 13, 2020We are providing safety information for owners of properties that have been unoccupied, or at reduced building occupancy, due to the COVID-19 pandemic. This information is being offered in response to indications from the Province that certain businesses may now prepare to reopen.
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Wishing you a safe Victoria Day long weekend
May 12, 2020To provide assistance to electricity customers during the pandemic, time-of-use electricity rates will continue to be billed at the lowest price, known as the off-peak price, 24 hours a day, seven days a week. Our office is closed on Monday, May 18.
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Stop, look, live, and avoid deadly distractions: Powerline Safety Week is May 11-17
May 11, 2020May 11 to 17 is Powerline Safety Week, and the Electrical Safety Authority and Utilities Kingston are urging residents and contractors to combat deadly distractions by practicing three critical steps: stop, look and live.
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Non-critical programs and services suspended into the summer
May 7, 2020To help protect the health and safety of employees and our community, and ensure the reliability of core utility services, Utilities Kingston is suspending non-critical programs and services, until further notice. This includes the 2020 rain barrel program, public access to the water conservation garden and Everything Drainage Workshops.
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Residential, farm and small business customers continue to benefit from emergency electricity rate relief measure
May 6, 2020Today, the Government of Ontario announced that it is extending emergency electricity rate relief to families, farms and small businesses until May 31 during the COVID-19 pandemic Customers who pay time-of-use electricity rates will continue to be billed at the lowest price, known as the off-peak price, 24 hours a day, seven days a week.
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Customers: sign up to receive bills online in face of possible postal delays
May 4, 2020Utilities Kingston is urging our customers to sign up to receive their utility bills online. Avoid missing a bill during a postal delay. Canada Post is warning of delivery delays due to large volumes and safety measures as related to the COVID-19 pandemic.
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Heavy rains: prepare with utility information
April 29, 2020We are expecting heavy rainfall in Kingston, beginning Wednesday and continuing until Friday. Utilities Kingston offers information so you know what to do in case of basement flooding, power outages and sewer overflows.
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Natural gas rate review, effective May 1
April 29, 2020Utilities Kingston has reviewed the rates for the natural gas commodity and transportation & storage, effective May 1, 2020.
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Utilities Kingston warns customers of phone scam
April 29, 2020Utilities Kingston is warning customers to beware of callers pretending to be from Utilities Kingston and demanding immediate payment for utilities. This is a scam. Several customers have reported this activity that is also affecting other utilities across Ontario.
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Curious about our hydrant-based flushing system?
April 29, 2020To help ensure high quality, palatable drinking water, it’s necessary to keep treated water moving throughout the distribution system. Typically, our gravity system, water pumps and regular hydrant flushing program do this job well. In some areas, a little more help is needed to keep the water moving.
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Tuesday, April 28 is the National Day of Mourning
April 27, 2020April 28 is dedicated to remembering those who have lost their lives, or suffered injury or illness due to a work-related tragedy. We also take time to recognize the many families and friends who have been deeply affected.
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MyUtilities: maintenance scheduled April 24-27
April 24, 2020Please be advised that the MyUtilities customer portal is scheduled for maintenance from noon on April 24 to noon on April 26. The portal will remain available during this work, but may experience momentary disruptions.
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How to avoid building large utility balances that you have to pay later
April 22, 2020To better serve our community during this difficult time, Utilities Kingston has created a convenient online payment-assistance request form for customers. We are offering support to help you avoid building large balances that you will have to pay later.
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Earth Day: Utilities Kingston promotes energy-efficiency program as a climate action
April 20, 2020A smart thermostat helps you conserve the energy used to heat or cool your home, and is one way residents can take climate action. Earth Day, celebrated yearly on April 22, promotes events held worldwide to demonstrate support for environmental protection.
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Moving can be chaos! Utilities Kingston understands
April 14, 2020There is so much to remember when moving in or out. Utilities Kingston wants to make your move as simple as possible. Open or close an account with us online at your convenience, any time, any day. Our online self-service form works nicely from any device.
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Wishing Kingston a happy and healthy Easter weekend
April 9, 2020We’re wishing our community and all our employees good health and wellness this Easter weekend. To provide assistance to electricity customers during the pandemic, time-of-use electricity rates are currently always at the lowest rate. Our office is closed Friday through Monday.
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Planned power outage set for University District
April 8, 2020Utilities Kingston electricity customers in the University District and nearby areas will be affected by a planned power outage on Wednesday, April 15.
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The natural gas federal carbon charge is changing, effective April 1
March 31, 2020In 2019, the federal government implemented a carbon pricing program in Ontario. In April 2020, the federal carbon charge for natural gas will increase to 6.02 cents per cubic metre.
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Working together to ensure the reliability of core utility services
March 31, 2020As Utilities Kingston takes steps to ensure the continued reliability of core utility services, the local utility company reminds residents about the need to work together during this difficult time.
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Water and sewer bills: helping customers and offering assistance
March 26, 2020In response to the outbreak of COVID-19, Utilities Kingston is taking additional steps to help customers with their water and sewer bills. These include extending the Conservation Rate for water bills, and extending payment arrangements for customers who are experiencing hardship.
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Thanks for not flushing wipes, facial tissue and paper towel
March 25, 2020As some Ontario municipalities report an increase in sewer clogs due to flushed wipes, Utilities Kingston thanks the local community for properly disposing wipes, facial tissue and paper towel.
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Message for our customers on Time-of-use pricing
March 24, 2020In response to the outbreak of COVID-19, the Government of Ontario issued an Emergency Order under the Emergency Management and Civil Protection Act. As a result, starting on March 24, 2020 residential and small business customers on time-of-use (TOU) pricing will pay 10.1 ¢/kWh no matter what time of day the electricity is consumed.
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Helping customers and offering assistance
March 20, 2020We at Utilities Kingston recognize that this is a difficult time for our community and are letting our customers know: we’re here to support you. If you are concerned about paying your bill, experiencing hardship, or have been impacted by the COVID-19 pandemic, please call us to discuss extended bill payment options and financial assistance programs.
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How to access our services during COVID-19 pandemic
March 19, 2020To help contain the spread of COVID-19 in our community, access to our main office at 85 Lappan’s Lane is now restricted. Read some of the common reasons people visit in person, with instructions on what you can do instead.
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Utilities Kingston remains committed to reliable multi-utility services
March 18, 2020As Utilities Kingston suspends non-critical programs and services, the utility company reassures its customers: we will continue to provide the level of reliable water, wastewater, natural gas, electricity and broadband networking services that you expect from us.
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Non-critical programs and services suspended to protect health and safety
March 17, 2020To help protect the health and safety of employees, and ensure the reliability of critical utility services, Utilities Kingston is suspending non-critical programs and services, until further notice.
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An update to our customers on COVID-19
March 16, 2020We recognize this is a very uncertain and difficult time for our community and assure our customers: we are committed to the continued reliability of critical utility services.
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Financial assistance and public education available to help prevent basement flooding
March 12, 2020For the ninth year, Utilities Kingston is offering the Preventative Plumbing Program for financial assistance and the Flood Facts public education campaign. These initiatives help residents prevent basement flooding and sanitary sewer back-ups in their homes and neighbourhoods.
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CANCELLED: 2020 Safety Days and Wellness Fair
March 11, 2020Utilities Kingston is acting on a recommendation from KFL&A Public Health to cancel our Safety Days event. This measure is to help prevent the spread of COVID-19 to our community and our workplace.
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POSTPONED: Planned power outages set for University District and Alwington area
March 10, 2020To help relieve some hardship for our customers during this uncertain and difficult time, Utilities Kingston is postponing any non-essential planned power outages. This includes the wide area outage planned for tree trimming in the University District and Alwington area on March 22.
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Water heater rentals: rent local and switch today
March 10, 2020When you rent your water heater from Utilities Kingston, you’re investing in our community. That’s because proceeds are re-invested locally to support climate actions and reduce our carbon footprint.
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March 8 is International Women’s Day
March 6, 2020We appreciate all employees for their valued contributions. Whether in a skilled trade, administration or management, we empower women in their careers. On March 8, join us by recognizing International Women’s Day.
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Utilities Kingston and Kingston Police offer fraud prevention tips
February 28, 2020March is Fraud Prevention Month and Kingston Police and Utilities Kingston are partnering to help spread fraud prevention tips to local residents and businesses.
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Tips to stay safe during high winds, freezing rain and snow
February 26, 2020A freezing rain warning has been issued for our area. Starting this afternoon, freezing rain is expected for several hours before changing to snow overnight. Up to 15 cm of snow is predicted. In addition, high winds are forecast into Friday. In addition, high winds are forecast into Friday.
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2019 annual reports on drinking water quality
February 24, 2020Utilities Kingston has released the 2019 annual reports on drinking water quality.
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Cross bores: call before clearing a sewer line
February 14, 2020Learn about the risk of sewer cross bores and why you should call for a free sewer safety inspection before you attempt to clear a blocked sewer line.
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Utilities Kingston increases the life span of a locate from 30 to 60 days
February 12, 2020The utility industry across Ontario is increasing the life span of a locate from 30 to 60 days. Utilities Kingston is making this change in order to be consistent with other utilities.
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Utilities Kingston invites input on public safety awareness
February 12, 2020Until March 31, Utilities Kingston is conducting a telephone survey in order to get input from the public on their understanding of electrical safety.
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Off-peak electricity prices in effect on Family Day
February 12, 2020Electricity used on weekends and holidays is charged the off-peak price during both the winter and summer periods. On holidays, you will be charged off-peak prices for the electricity commodity portion of your bill.
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Tips to stay safe during snow and ice pellets
February 5, 2020There are 5-10 centimetres of snow, mixed with ice pellets, expected Thursday and Friday this week. We would like to remind the public about the following safety tips.
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Apply for a $100 credit when you purchase and install a smart thermostat
February 3, 2020Utilities Kingston is offering a $100 bill credit on the purchase of smart thermostats to the first 250 eligible customers to apply by Dec. 31, 2020. This Save on Energy program is for residential customers who receive both gas and electricity services from Utilities Kingston.
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Natural gas rate review, effective Feb. 1
January 30, 2020Utilities Kingston has reviewed the rates for the natural gas commodity and transportation & storage, effective Feb. 1, 2020.
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Get your free FOG cup and reduce the risk of sewer back-ups when you properly dispose of cooking fats, oils and greases
January 29, 2020The City of Kingston, Kingston Fire & Rescue, and Utilities Kingston are partnering to make fats, oils and greases cups available to residents, at no charge.
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Offer input into the Kingston Biosolids & Biogas Master Plan on Jan. 30
January 20, 2020Utilities Kingston is supporting the Kingston Climate Action Plan and needs your input. Come provide your feedback on the proposed Kingston Biosolids & Biogas Master Plan at a public information centre, taking place Thursday, Jan. 30 from 4 to 7 p.m., at 85 Lappan’s Lane.
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Utilities Kingston may be in your area to replace end-of-life water meters
January 17, 2020Utilities Kingston wants customers to know that certified technicians will visit homes and businesses in Kingston in order to replace end-of-life water meters. Affected homeowners will receive a pamphlet in their mailbox.
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