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Heavy rains forecast: prepare with utility information
December 13, 2019With up to 30 mm of rain forecast for Saturday, Dec. 14, Utilities Kingston offers information so you know what to do in case of basement flooding, power outages and sewer overflows.
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We are experiencing phone line issues
December 5, 2019We are experiencing phone line issues when calling the customer service line at 613-546-0000 and attempting to report utility emergencies by pressing 8 or saying ‘emergency’. We are working to resolve this issue as quickly as possible.
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Princess and Smith St. neighbourhoods impacted by gas shut down
December 1, 2019Update at 7 AM on Dec. 2: Impacted customers should call us to arrange for a relight of gas services. Before 8 AM, call our 24 hour line at 613-546-1181. From 8 to 5, please call our customer service line at 613-546-0000. Our apologies for the inconvenience.
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Phone services have been restored
November 29, 2019***Update: Phone services have been restored. In case of a utility emergency in our service area, please call 613-546-1181.***
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Service Line Warranties of Canada to provide optional and voluntary emergency repair programs to local homeowners
November 29, 2019Utilities Kingston has entered into an agreement with Service Line Warranties of Canada to provide optional and voluntary service plans to residents in Kingston. Residential property owners will receive a reminder mailing from SLWC that includes our logo. We want to assure our customers that this offering is legitimate.
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“Rotten egg smell” associated with natural gas in City Central
November 28, 2019We are receiving multiple complaints of the “rotten egg smell” associated with natural gas, in City Central areas. Although the smell of mercaptan is strong, the concentration is very low and there is no health and safety risk to the public or our workers.
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High winds can cause outages and downed power lines
November 27, 2019Strong winds are expected to start this afternoon and continue overnight, with the potential to bring down tree limbs, cause isolated power outages and create traffic signal issues. Know what to do and who to contact in an emergency.
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Career opportunities not loading
November 26, 2019Due to technical issues with a third-party provider, career opportunities are currently not loading. The following website is affected: www.utilitieskingston.njoyn.com. Our provider is working to resolve the issue as quickly as possible.
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Make the right call to identify and report a utility emergency
November 22, 2019Utilities Kingston is urging residents: know your electricity provider so you know who to call in the event of a power outage or other electricity emergency. We are also concerned with residents reporting potentially life-threatening emergencies using email or social media.
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Apply for a $100 credit when you purchase and install a smart thermostat
November 20, 2019Utilities Kingston is offering a $100 bill credit on the purchase of smart thermostats to the first 250 eligible customers to apply by Dec. 31, 2019. This Save on Energy program is for residential customers who receive both gas and electricity services from Utilities Kingston.
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We are open to assist you on November 11
November 11, 2019Utilities Kingston remains open on Monday, November 11. Electricity prices are per the regular time-of-use schedule, as today is not an Ontario Energy Board designated holiday.
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Natural gas safety: report gas smells, install and obey alarms
November 10, 2019Using natural gas is safe. Modern gas appliances are certified to high standards, they have built-in safety features, and the contractors who install them are specially trained and licensed. Still, we want people to know how to react if they suspect a gas leak or hear their carbon monoxide alarms go off.
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Water outage planned for Old Mill Road area on Nov. 8
November 7, 2019Up to 250 residences on Old Mill Road, Aldergrove Place and Mill Pond Place will be impacted by a planned water outage on Friday, November 8, between the hours of 9 AM to 3 PM. We apologize for the inconvenience of this service interruption.
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Balsam Grove neighbourhood impacted by gas shut down
November 7, 2019Due to third-party damage to a natural gas service on Sherwood Drive, 87 homes in the area will be affected by a gas shut down, beginning late this morning. In order to relight your gas service, our certified technicians will need access to your property.
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Utilities Kingston sponsors Women of Powerline Technicians and encourages students to apply for a $1,000 bursary
November 6, 2019Utilities Kingston encourages students in a powerline technician program in Ontario to apply for a $1,000 bursary offered by the Women of Powerline Technicians organization, through our sponsorship.
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Is there lead in Kingston’s drinking water?
November 5, 2019In most of Canada, the amount of lead in natural water supplies is very low. As the water leaves treatment plants, we regularly test it according to Ministry of the Environment standards and know that the water leaving the Kingston water treatment plants is completely lead free.
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Website maintenance scheduled for Tuesday, Nov. 5
November 5, 2019Please be advised that our MyUtilities customer portal is scheduled for maintenance on Tuesday, Nov. 5. The website may not be available between 4-6 PM.
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KFR and Utilities Kingston shine a spotlight on Carbon Monoxide Awareness Week, Nov. 1- 7
November 4, 2019Kingston Fire & Rescue (KFR) and Utilities Kingston are teaming together to remind residents to prevent carbon monoxide at home by having all fuel-burning appliances inspected annually.
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Nov. 2 update on power restoration
November 2, 2019Our crews continue to restore power outages, which were caused by severe wind damage. At peak, 6,000 customers were without power. As of 8 PM today, less than 100 customers are affected.
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Nov. 2 update on power restoration
November 2, 2019Our crews continue to restore power outages, which were caused by severe wind damage. At peak, 6,000 customers were without power. As of 5:30 PM today, less than 100 customers remain affected.
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Nov. 2 update on power restoration, traffic signals
November 2, 2019Our crews continue to restore power outages, which were caused by severe wind damage. At peak, 6,000 customers were without power. As of 9 AM today, 164 customers remain affected. All hands are on deck and we are prioritizing the work to restore power as safely and quickly as possible.
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Storm update: November 1
November 1, 2019Our crews are responding to several outages in our service area due to wind damage. All hands are on deck and we are prioritizing the work to restore power as safely and quickly as possible. Thank you for your continued patience.
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Update on power restoration, traffic signals
November 1, 2019Our crews are responding to restore power outages and signalized intersections, which were affected by wind damage. At peak, 6,000 customers were without power. As of 4:30 PM today, 600 customers remain affected by power outages. All hands are on deck and we are prioritizing the work to restore power as safely and quickly as possible.
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Natural gas rates are changing Nov. 1
October 31, 2019Utilities Kingston has reviewed the rates for the natural gas commodity and transportation & storage, effective November 1, 2019.
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Heavy rains and high winds forecast: prepare with utility information
October 30, 2019With up to 50 mm of rain forecast until Friday, and wind gusts up to 90 km/h, Utilities Kingston offers information so you know what to do in case of basement flooding, power outages and sewer overflows.
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Electricity prices and periods change on Nov. 1
October 29, 2019The Ontario Energy Board (OEB) is reminding households and small businesses that as of November 1, 2019, the time-of-use (TOU) prices and periods are changing.
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Utilities Kingston issues powerline safety reminder after unsanctioned street party
October 22, 2019Utilities Kingston is issuing a public safety reminder after reports of individuals grabbing and swinging from utility lines during an unsanctioned street party this past weekend. Additionally, a hydro service mast was physically pulled from a house, creating a public safety concern.
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Postponed: Fog testing is coming to Hickson and Hagerman Ave.
October 15, 2019Due to weather conditions, the fog testing planned for Oct. 18 is being postponed to Monday, Oct. 21. We thank you for your patience.
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Know what not to flush: test your knowledge, and enter to win!
October 14, 2019Protect Your Pipes prize pack offers alternatives to help protect your home from sewer back up. Complete our brief quiz by Oct. 31 and you’ll be entered to win one of two randomly-drawn prizes.
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Off-peak electricity prices in effect Thanksgiving Monday
October 7, 2019Electricity used on weekends and holidays is charged the off-peak price during both the winter and summer periods. On holidays, like Monday, Oct. 14 for Thanksgiving, you will be charged off-peak prices for the electricity commodity portion of your bill.
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We hope you enjoy our upgraded website!
September 24, 2019Utilities Kingston has launched an accessible, responsive version of our corporate website and we hope you enjoy it!
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Affordability Fund Trust: sign up today
September 23, 2019If the cost of energy-saving upgrades is out of reach, Ontario’s Affordability Fund Trust is here for you.
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Alert: be aware of texting scam
September 23, 2019Utilities Kingston and Kingston Hydro received numerous reports over the weekend from customers receiving suspicious text messages claiming to be from our utility. These texts are fraudulent.
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Get the #FloodFacts to help prevent basement flooding and sewer backups
September 16, 2019If you have a basement, it’s at risk of flooding and sewer back-ups – even if it’s never flooded before. The risk is greater during heavy rain falls. Homeowners can take actions to protect their properties this fall, with our Flood Facts.
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Sept. 10, 2019 is World Suicide Prevention Day
September 10, 2019Utilities Kingston is committed to supporting the mental health and wellness of our employees and community. Joining together is critical to preventing suicide.
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Water heater rentals: rent local and switch today
September 9, 2019When you rent your water heater from Utilities Kingston, you’re investing in our community. That’s because proceeds are reinvested locally, for initiatives like the City’s electric vehicle strategy.
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Planned power outages set for University and Sydenham Districts
September 2, 2019Electricity customers in the University and Sydenham Districts will be affected by a planned power outage on Tuesday, Sept. 17.
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Off-peak electricity prices in effect on Labour Day
August 29, 2019Electricity used on weekends and holidays is charged the off-peak price during both the winter and summer periods. On holidays, you will be charged off-peak prices for the electricity commodity portion of your bill.
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Providence Care Hospital high-performance construction saves enough energy to power 45 homes
August 28, 2019Providence Care Hospital is dedicated to energy efficiency! The hospital implemented various energy efficiency initiatives in the high performance construction of its new facility on King Street.
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Website maintenance scheduled for Monday, August 26
August 26, 2019Please be advised that our MyUtilities customer portal is scheduled for maintenance on the evening of Monday, August 26. The website will not be available for approximately one hour.
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Phone survey invites input on customer satisfaction
August 19, 2019Over the next month, contractor UtilityPULSE will be calling customers to conduct a satisfaction survey on behalf of Utilities Kingston.
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Moving can be chaos! Opening your account is easy
August 9, 2019There is so much to remember when moving in or out. Utilities Kingston wants to make your move as simple as possible.
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Website maintenance scheduled for Wednesday, August 7
August 7, 2019Please be advised that our MyUtilities customer portal is scheduled for maintenance this evening, Wed., August 7. The website will not be available for approximately 10 minutes.
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Off-peak electricity prices in effect on the Civic Holiday
July 29, 2019Electricity used on weekends and holidays is charged the off-peak price during both the Winter and Summer periods. On holidays, you will be charged off-peak prices for the electricity commodity portion of your bill.
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Natural gas rate review, effective August 1
July 25, 2019Utilities Kingston has reviewed the rates for the natural gas commodity and transportation & storage, effective August 1, 2019.
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Limestone Analytics will go door-to-door to conduct Broadband survey
July 22, 2019The City of Kingston and Utilities Kingston want you to know that Limestone Analytics will go door-to-door between now and mid-August in its efforts to conduct a survey on residential Internet use and complete an Internet speed test.
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Service Line Warranties of Canada to provide emergency repair programs to local homeowners
July 15, 2019Service Line Warranties of Canada will be sending a mailing to residential property owners that includes the Utilities Kingston logo. We want to assure our customers that this offering is legitimate.
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Complete the Broadband survey and help close the internet access gap
July 11, 2019City of Kingston, Queen’s University and Utilities Kingston, in partnership with local research firm Limestone Analytics, invite residents to complete a survey on local residential broadband service.
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Utilities Kingston is sharing its 2018 online annual reports with the community
July 11, 2019See highlights from the "Serving with pride" reports and a brief video overview.
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Have your say about Kingston Hydro’s electricity plans from July 3-17
July 3, 2019Electricity customers - from July 3-17 we want your input on Kingston Hydro’s electricity plans by completing a 10-minute online survey.
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