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Natural gas maintenance taking place in Glenburnie on December 8
December 3, 2021Residents north of Kingston may notice the “rotten egg smell” associated with natural gas, north of the 401, in the Divison Street/Perth Road area. Although the smell of mercaptan may be strong, the concentration is very low and there is no health and safety risk to the public or our workers.
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Natural gas customers: apply for a $100 credit when you purchase and install a smart thermostat
December 3, 2021This program is for residential customers who receive natural gas services from Utilities Kingston.
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Phone lines unavailable, call 911 in emergency
November 26, 2021Due to an unplanned voice system outage, we are unable to accept inbound calls to our 24-hour emergency and customer service lines. If you need to reach us about a serious or potentially life-threatening utility emergency such as a natural gas leak or downed power line, call 911 immediately.
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Make the right call to identify and report a utility emergency
November 19, 2021Utilities Kingston is urging residents: know your electricity provider so you know who to call in the event of a power outage or other electricity emergency. We are also concerned with residents reporting potentially life-threatening emergencies using email or social media.
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Service Line Warranties of Canada to provide optional and voluntary emergency repair programs
November 17, 2021We want to assure our customers that this offering is legitimate.
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Natural gas safety: report gas smells, install and obey alarms
November 5, 2021Using natural gas is safe. Modern gas appliances are certified to high standards, they have built-in safety features, and the contractors who install them are specially trained and licensed. Still, we want people to know how to react if you suspect a gas leak or hear your carbon monoxide alarms go off.
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Natural gas safety: report gas smells, install and obey alarms
November 5, 2021Using natural gas is safe. Modern gas appliances are certified to high standards, they have built-in safety features, and the contractors who install them are specially trained and licensed. Still, we want people to know how to react if they suspect a gas leak or hear their carbon monoxide alarms go off.
Read more...about Natural gas safety: report gas smells, install and obey alarms -
We will be open to assist you on November 11
November 4, 2021Every year on November 11, we pause in a moment of silence to honour and remember those who have served, and continue to serve Canada during times of war, conflict and peace. Utilities Kingston remains open on Thursday, November 11.
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Planned maintenance to impact power outage and sewer overflow maps
November 3, 2021On Saturday, November 6, from 3 to 3:30 a.m., the Utilities Kingston power outage and real-time sewer overflow monitoring maps will be impacted by planned maintenance.
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Help to manage your home heating bills this winter
October 29, 2021As energy prices increase around the world due to the resurgence of the economy, and with the heating season on our doorstep, we’re helping our customers better manage their energy bills.
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Electricity prices, periods and tiers for November 1
October 28, 2021The Ontario Energy Board (OEB) announced today that electricity prices for households and small businesses will not change as of November 1, 2021 under the Regulated Price Plan. The winter Time-of-Use hours and the change in the Tier threshold for residential customers on Tiered pricing will take effect November 1 as usual.
Read more...about Electricity prices, periods and tiers for November 1 -
Natural gas rates change on Nov. 1, plus help for the heating season
October 28, 2021Utilities Kingston has reviewed the natural gas commodity and transportation and storage rates, effective November 1, 2021. With the heating season on our doorstep, we’re helping our customers better manage their energy bills.
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Powerline safety reminder issued as City prepares to respond to illegal gatherings
October 22, 2021As municipal and community partners prepare to respond to reports of additional illegal gatherings planned for this weekend, we are issuing a public safety reminder to stay off roof tops, vehicles and trees, and well away from powerlines.
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Life happens online, with Cyber Security Awareness Month
October 21, 2021Cyber Security Awareness Month is an internationally recognized campaign held each October to help the public learn more about the importance of cyber security.
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Questions about your first bill? We have answers!
October 19, 2021Did you recently move and open a new utilities account? Read this article to find answers to questions about your first bill.
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Maintenance to impact power outage map on Sunday, October 17
October 16, 2021Please be advised that, due to software maintenance, our power outage map will not be available at 6 AM on Sunday, October 17.
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Get the #FloodFacts to help prevent basement flooding and sewer back-ups
October 15, 2021Homeowners can take actions to protect their properties this fall, with our Flood Facts.
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Be flush-savvy! Toilets are not garbage cans.
October 14, 2021As residents continue to use more wet wipes due to the pandemic, Utilities Kingston warns that flushing wipes can create a costly and messy sewer back-up in your home. Never flush wipes, period products, fats, oils or greases.
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Beware of callers offering in-home appointments for energy rebates
October 14, 2021Utilities Kingston is now receiving reports from concerned residents about apparent scammers, calling to offer energy rebates.
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David Fell to become Utilities Kingston’s new President & CEO
October 14, 2021Utilities Kingston is pleased to announce its new President and CEO, David Fell. Beginning on Jan. 17, 2022, Fell will lead Utilities Kingston in its mission: to manage, operate and maintain community infrastructure, delivering safe, reliable services and a personal customer experience.
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Resolved - We are experiencing phone line issues
October 9, 2021Resolved - We are experiencing phone line issues and are working to resolve them as quickly as possible. If you need to reach us about a utility emergency, call 613-546-1181 and type ext. 2151 at any time. Our customer service line at 613-546-0000 and our emergency line at 613-546-1181 are impacted when attempting to report utility emergencies using our voice recognition service.
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Wishing you a safe Thanksgiving: we are closed Monday
October 7, 2021Customers on Time-of-Use electricity pricing will be charged off-peak prices for the electricity commodity portion of the bill on Monday, Oct. 11 and our office is closed on Monday.
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Planned voice system outage after business hours on October 7
October 5, 2021Calls placed to 613-546-0000 or our 24-hour emergency line at 613-546-1181 after hours will be redirected to our call service. Report serious or life-threatening emergencies to 911
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Prioritizing mental health during Mental Illness Awareness Week
October 4, 2021Utilities Kingston encourages everyone in our community to take care of your mental wellness during this difficult time.
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Honouring the National Day for Truth and Reconciliation
September 30, 2021Today, we honour the National Day for Truth and Reconciliation. We encourage our employees and community to find ways to honour the shared path of reconciliation.
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We are open to assist you on September 30
September 24, 2021Utilities Kingston will remain open on Thursday, September 30, and we look forward to assisting you.
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Electricity rate plans: it's your choice!
September 13, 2021If you’re a residential or small business customer that pays Time-of-Use electricity prices, you can choose to switch to Tiered prices.
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Utilities Kingston issues powerline safety reminder after unsanctioned street party
September 8, 2021We are issuing a public safety reminder to always stay away from powerlines after reports of individuals climbing streetlight poles – close to powerlines - during an unsanctioned street party this past weekend.
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Restored: Planned maintenance on power outage map Sept. 7
September 2, 2021On Tuesday, Sept. 7 between 9:30-10:30 a.m., the Utilities Kingston power outage map will be unavailable, due to planned maintenance.
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Wishing you a safe Labour Day: we are closed Monday
September 1, 2021Customers on Time-of-Use electricity pricing will be charged off-peak prices for the electricity commodity portion of the bill on Monday, Sept. 6. Our office is closed on Monday, Sept. 6.
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Your home or business may be one of 1,800 getting a new gas meter in 2021
August 18, 2021Your home or business may be one of 1,800 getting a new gas meter in 2021. This article provides information on what you can expect.
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Are you satisfied? We're calling electricity customers for input
August 17, 2021Over the next month, contractor UtilityPULSE will be calling customers to conduct a satisfaction survey on behalf of Utilities Kingston.
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Moving can be chaos! Opening your account is easy
August 16, 2021There is so much to remember when moving in or out. We want to make your move as simple as possible.
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Restored: Crews on scene of water main break in Westbrook area
August 11, 2021Water service has been restored to approximately 250 properties in the Westbrook area that were impacted by a water main break at Westbrook and Woodbine Roads.
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MyUtilities unavailable July 29, 6-8 PM, due to planned maintenance
July 27, 2021Due to planned maintenance to the MyUtilities Customer Portal, it will be unavailable on Thursday, July 29 from 6-8 PM. We apologize for the inconvenience.
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Happy Civic Holiday! Electricity prices are off peak on August 2
July 26, 2021On the Civic Holiday, Monday, August 2, customers on Time-of-Use electricity pricing will be charged off-peak prices for the electricity commodity portion of the bill.
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Natural gas rate review, effective August 1
July 23, 2021Utilities Kingston has reviewed the natural gas commodity and transportation and storage rates, effective August 1, 2021.
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COVID-19 Energy Assistance Program applications are now closed
July 22, 2021Utilities Kingston is no longer accepting applications for natural gas and electricity funding for CEAP and CEAP-Small Business. The Ontario Energy Board has advised that the Ministry of Energy confirmed no additional funding would be provided for CEAP or CEAP-SB.
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Power outage set on Princess Street in city central for necessary maintenance identified using infrared scanning
July 20, 2021Electricity customers on Princess Street between Macdonnell and Tower Streets will be affected by a power outage on Wednesday, July 21.
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Summer safety tips for you and your family
July 16, 2021Health and safety is our number one priority. We want to share these summer safety tips from expert sources so that you and your family can be informed on every-day hazards.
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RESTORED: Crews are responding to a power outage in downtown, central and north Kingston
July 13, 2021Crews are investigating a large power outage in downtown, central and north Kingston, impacting approximately 7900 customers.
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Heavy rains and thunderstorms: prepare with utility information
July 8, 2021Environment Canada has issued a special weather statement for Kingston due to thunderstorms with heavy rainfall of 30 to 50 mm in the forecast for today. We are reminding residents of steps you can take to protect your property from the risk of flooding and sewer back-ups, or in case of power outages.
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Community lead testing program resumes, with COVID-19 safety protocols in place
July 8, 2021Utilities Kingston tests the water in Kingston homes and businesses for lead every six months and is currently seeking residents and businesses interested in participating in the regular, voluntary Community Lead Testing Program.
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Water and sewer project on Front Road and King Street West: saving energy, reducing sewer overflows and supporting growth & development
June 30, 2021Utilities Kingston is embarking on a large, phased, multi-year project to improve water and sewer infrastructure in the community.
Read more...about Water and sewer project on Front Road and King Street West: saving energy, reducing sewer overflows and supporting growth & development -
Time-of-use prices off-peak Canada Day, and we’re closed July 1-2
June 30, 2021On Canada Day, Thursday July 1, customers on Time-of-Use electricity pricing will be charged off-peak prices for the electricity commodity portion of the bill. Our office is closed on Thursday, July 1 and Friday, July 2.
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Our strategic plan for 2021-2025
June 28, 2021We are pleased to share our five-year strategic plan, for 2021-2025.
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New Highway 15 water main will help meet demand and ensure fire protection
June 25, 2021The project will begin in June 2021 and continue until the end of the year. It will ensure the continued reliability of water services, meeting demand and ensuring fire protection, as development increases in the area.
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Hydro One power outage will not affect our electricity customers
June 25, 2021Utilities Kingston customers are not affected by the Hydro One planned power outage that will take place on Sunday, June 27.
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RESTORED: Planned maintenance on power outage map June 22
June 18, 2021On Tuesday, June 22 from 10:30-12:30 p.m., the Utilities Kingston power outage map will be unavailable, due to planned maintenance.
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Utilities Kingston 2020 annual reports: you can count on us!
June 18, 2021We are pleased to share our 2020 online annual reports with our community.
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