News archive
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Conserve water and save money: Order your rain barrel today!
April 23, 2025Rain barrel sales are now open, giving Kingston residents an easy way to save water, lower energy use, and take climate action at home.
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Celebrating 55 Years of Earth Day: Our Power, Our Planet
April 22, 2025On April 22, 2025, Earth Day marks its 55th anniversary
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Planning to dig on your property? Click before you dig!
April 15, 2025With spring project season around the corner, many of us are itching to get outside and start tackling those backyard projects. Whether it’s digging a new garden, planting a tree, building a fence or a deck, if your project involves digging, here’s a friendly reminder: you need to request a public utility locate.
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Want to avoid costly and messy sewer backups at your home?
April 7, 2025Every time you flush the toilet, shower, or wash the dishes, you send wastewater down the drain and into the sewer system. Putting the wrong items into the sewer system can create plumbing issues like sewer blockages and backups.
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Explore the Kingston Hydro Distribution Capacity map
April 4, 2025Customers can access the Distribution Capacity map on both the Kingston Hydro and Utilities Kingston websites. This map provides estimated available capacity data at both the station and feeder levels within the electricity distribution network in the Kingston Hydro service area. The map is updated quarterly, offering valuable insights into the distribution system.
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International Transgender Day of Visibility is March 31
March 31, 2025Every year on March 31, we join organizations and individuals worldwide to observe International Transgender Day of Visibility.
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The federal carbon charge for natural gas will be eliminated on April 1, 2025
March 27, 2025On March 15, 2025, the federal government announced amendments to the Greenhouse Gas Pollution Pricing Act and the Fuel Charge Regulations, eliminating the federal carbon charge for natural gas, effective April 1, 2025.
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Safe drinking water, your peace of mind
March 24, 2025Kingston residents enjoy clean, safe drinking water that exceeds quality standards. However, lead can potentially enter the water supply through older plumbing within homes.
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World Water Day
March 22, 2025We all have a role to play in protecting water resources, from local conservation efforts to global climate action. Learn more about World Water Day and how you can get involved.
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Join the biggest hour for Earth on March 22
March 21, 2025On March 22 at 8:30 p.m., switch off your lights and spend 60 minutes doing something for the planet!
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Planned power outage: CFB Kingston and Barriefield Village areas – March 10
March 7, 2025Our crew will install high-voltage overhead electric lines and equipment to ensure a reliable power supply for our customers.
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March is Fraud Prevention Month: Stay safe from utility scams
March 3, 2025March is Fraud Prevention Month, and we're here to help you protect yourself from utility scams. Whether at your door, over the phone, or online, scammers continue to find new ways to target customers. Stay informed and know how to recognize fraud.
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2024 Annual Reports on Water Quality and Wastewater Compliance
February 28, 2025These reports provide a transparent look at how our dedicated teams work to deliver clean, safe drinking water and responsibly treat wastewater to protect public health and the environment.
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City Council approves 2025 and 2026 utility budgets
February 21, 2025Rate adjustments are necessary to address rising operational costs and maintain the quality of your services. The new rates will take effect on March 1, 2025.
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Practice safe utility habits this winter
February 7, 2025Winter brings unique challenges, but a little preparation can go a long way in keeping your home safe and your utilities running smoothly. Follow these practical tips to protect yourself, your family, and your community.
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February is Black Histories and Futures Month
February 3, 2025February is a time for all of us to reflect on the history of Black communities and imagine a brighter future by supporting Black voices and uplifting their communities.
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Natural gas rates for February 1
January 30, 2025Utilities Kingston has reviewed the rates for the natural gas commodity and transportation and storage.
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Learn tips and resources to protect your data
January 27, 2025Data Privacy Week is January 27-31! This annual campaign raises awareness about data privacy and educates individuals on securing their personal information. This year's theme is "Take Control of Your Data."
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Water service disruption on Concession St
January 22, 2025A water main break has unexpectedly disrupted water services for 50 customers on Concession Street, between the traffic circle at Princess Street and Macdonnell Street.
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Power outage in Barriefield Village and Fort Frontenac Area
January 15, 2025Power was restored to customers in the affected areas at approximately 5:15 p.m.
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Electricity rates are changing on January 1
December 19, 2024Kingston Hydro filed an application (EB-2024-0037) with its regulator, the Ontario Energy Board (OEB), to implement mechanistic adjustments to its distribution rates for rates effective January 1, 2025.
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Stay warm and manage your utility bill with home heating tips!
December 10, 2024With the official arrival of winter weather, it's time to focus on keeping your home warm while managing your utility bills. We’re here to provide tips and resources to help you keep your home cozy and energy-efficient, all while managing heating costs during the next cold months.
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Portsmouth Redirect Project: Traffic update and feedback highlights
December 5, 2024Get the latest on traffic shifts and key themes from the recent public information session.
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Natural gas safety tips for a warm and worry-free season
December 3, 2024As we move into the colder months, many of us are using more natural gas for heating and cooking. While natural gas is a reliable and safe energy source when used properly, it’s important to know how to keep your home safe.
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Water heater rental rates are changing on January 1
November 22, 2024We review our rates annually to ensure they reflect the cost of providing service.
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Prevent basement flooding: essential tips to protect your home
November 19, 2024Every basement is at risk, even if it hasn’t happened before. Learn how simple tips can prevent basement flooding.
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Planned power outage in the Sydenham district on Nov. 23
November 15, 2024Customers in the Sydenham district will be affected by a 4-hour planned power outage on Saturday, Nov. 23, at 8 a.m. to allow workers to safely trim vegetation around overhead electrical distribution lines and equipment.
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Portsmouth Redirect Project
November 15, 2024We’re resuming work on a key infrastructure project aimed at improving Kingston’s water and wastewater systems.
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Your paper bill during a Canada Post labour disruption
November 12, 2024If you receive a paper bill by mail, delivery may be delayed this month due to a potential Canada Post labour disruption.
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Our new bill design is here!
November 11, 2024With a fresh look and feel, your updated bill makes it easier to explore your usage and quickly find the information you need.
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Changes to electricity prices
October 31, 2024The Ontario Energy Board has announced some upcoming changes to electricity prices for households, small businesses, and farms starting on November 1, 2024.
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Celebrating the women who have made an impact in Canada
October 30, 2024Let's take a moment to recognize the remarkable accomplishments of women throughout history and the impactful contributions being made by women in our industry today.
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Discover Kingston Hydro’s 2023 Scorecard
October 28, 2024We’re pleased to share that Kingston Hydro has exceeded our 2023 performance targets! Explore our latest Ontario Energy Board Scorecard and see how we’re excelling in service quality, reliability, and customer satisfaction.
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Planned power outage: King Street West and McDonald Avenue – Oct. 22
October 21, 2024On behalf of Kingston Hydro Corporation, our crew will install high-voltage overhead electric lines to ensure a reliable power supply for our customers on October 22.
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Scoring top marks in safety
October 15, 2024We’re thrilled to announce the results of our 2024 public safety awareness survey!
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Join us at the Kingston Climate Expo
September 30, 2024Explore ways to reduce your carbon footprint, dive into local initiatives, and discover practical tips for everyday sustainability - there’s something for everyone.
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Water heater rentals: rent local and switch today
September 30, 2024Do you live in Kingston or the surrounding area? When you rent your water heater from Utilities Kingston, you’re investing in our community.
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National Day for Truth and Reconciliation and Orange Shirt Day
September 29, 2024September 30 marks the National Day for Truth and Reconciliation and Orange Shirt Day. On this day, we come together to honour the Indigenous children who never returned home and the Survivors of residential schools.
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Stay alert: Protect yourself from scams
September 27, 2024If you've received an unusual phone call lately, you're not alone - several customers have reported similar experiences with individuals pretending to be from Utilities Kingston.
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Utilities Kingston announces new bill design
September 26, 2024Starting this October, we'll make the switch to a new bill design! With a fresh look and updated design, the new bill will make it easier to explore usage and quickly find the information you need.
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Is that email really from us? Here’s how to tell!
September 17, 2024We want you to feel confident every time you receive a bill from us. But how can you tell if an email is really from us or a sneaky scammer?
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How well do you know electrical safety? Take our 2024 Public Safety Awareness Survey and find out!
September 16, 2024At Utilities Kingston, your safety is our top priority. That’s why we’re inviting you to take part in our 2024 Public Safety Awareness Survey.
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Regional Biosolids & Biogas Facility - Notice of Completion
August 26, 2024We’ve completed an environmental assessment for a new facility at Knox Farm that will convert waste into renewable energy. The Environmental Study Report is open for comment until September 11.
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Planned power outage in Sydenham district on August 24
August 20, 2024Utilities Kingston is committed to keeping your electricity reliable and supporting local infrastructure improvements. As part of this effort, there will be a planned power outage affecting customers in the Sydenham District on Saturday, August 24.
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Urban Gardening workshop rescheduled due to weather
August 16, 2024The much-anticipated Urban Gardening Workshop is just around the corner! Originally set for this Saturday, August 17, we were all looking forward to a day filled with gardening fun and learning at the Water Conservation Garden.
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Urban gardening workshop
August 2, 2024Learn how to create a budget-friendly, no-space-needed garden that will help improve greenspace while also saving water.
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Natural gas rates for August 1
August 1, 2024Utilities Kingston has reviewed the rates for the natural gas commodity and transportation and storage.
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Planned maintenance on natural gas line on July 23
July 22, 2024We will perform a planned bypass and some minor maintenance on the natural gas line located at City Gate, 2384 Perth Rd, on July 23, 2024.
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Boil water advisory lifted for Westbrook area residents
July 13, 2024The boil water advisory issued for the Westbrook area has been lifted.
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Boil water advisory for Westbrook residents
July 7, 2024Crews are on-site repairing a watermain break in Westbrook. When services are restored, a boil water advisory will be in effect until further notice.
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