Meter upgrade program starting in July
We’re upgrading meters across our community as part of our commitment to providing safe, reliable, and modern utility services. These updates will help maintain service reliability, improve data accuracy, and support future enhancements, such as energy transition and grid modernization.
Work will begin in July 2026 as part of a multi-year initiative to modernize our metering infrastructure. As utilities move toward smarter grids, this investment will improve efficiency and add new capabilities for our customers.
Where possible, electric, water, and gas meters will be replaced during the same visit to minimize disruption.
Introducing Advanced Metering Infrastructure (AMI) 2.0
The AMI 2.0 upgrade will:
- Replace aging equipment to maintain dependable service.
- Improve operations and service through more accurate data and fewer manual processes.
- Prepare for the future by supporting electrification, renewables, distributed energy, and advanced monitoring.
It will also enhance safety across all services:
- Electric: early issue detection, arc flash detection, and remote shutoff
- Gas: automatic shutoff in unsafe conditions such as high temperatures
- Water: early leak detection
What to expect during your meter change
Our crews or contractors will visit your property to replace your meter as part of the upgrade program. Most installations are quick and require only a brief interruption.
- You will receive a notice before work begins in your area.
- Most installations take up to 30 minutes per service.
- A brief service interruption may occur.
- Electric, water, and gas meters will be replaced at the same time whenever possible to reduce disruption.
Electric meter bases: what you need to know
What is an electric meter base?
The electric meter base is the metal box that holds the electric meter. It is owned by the property owner.
Are there any fees associated with the meter change(s)?
There are no fees associated with meter changes unless a deficiency is identified. Examples of deficiencies may include a damaged meter base, unsafe conditions, or equipment that does not meet current safety standards.
If a deficiency is found, it must be repaired or replaced by a licensed contractor before the new meter can be installed. The cost of this work is the customer’s responsibility.
Customers may choose a licensed contractor of their choice. If work is required, our team will explain the next steps on-site and provide follow-up details by email.
What is the ownership demarcation point?
The ownership demarcation point is where municipally-owned and maintained equipment ends and the property owner’s equipment begins:
- Utilities Kingston is responsible for maintaining and repairing equipment up to this ownership demarcation point.
- It is the property owner’s responsibility to maintain and repair equipment beyond the ownership demarcation point.
Learn more about demarcation points.
Access and identification
All Utilities Kingston staff and contractors carry photo identification and arrive in marked vehicles. If you are unsure about a visit, ask to see identification or contact Utilities Kingston to confirm.
They will need access to your yard, driveway, and the interior of the building to reach the meters and complete the work.
If we’re unable to complete the work, you will receive instructions to reschedule.
How to prepare for the meter change
Customers can help crews work safely and efficiently by:
- Keeping about one metre of space around the meter
- Moving vehicles or other obstacles
- Keeping pets away from the work area
- Unlocking gates if needed
AMI 2.0 program timeline
Work will be scheduled by neighbourhood, and customers will receive more information before work begins in their area. Please keep an eye out for the notice so you know when to expect the work.
Questions?
For questions about this project, contact our customer service team at 613-546-1181 or visit our FAQ page.