Thanks #ygk for your support!
Overview
We appreciate you, our customers. You show your support and patience during utility disruptions, help us operate safe and reliable utility services, participate in our programs and activities, and invest in water and energy conservation.
Our multi-utility model has many customers service benefits and we're proud to provide a high level of service to every individual and business in Kingston. Thanks for sending along these kind words - if you have a testimonial you'd like to provide, please email it to us with your full name and permission to share it with the public.
Testimonials
A big thanks to our customers for their continued support throughout the years! Check out some of their testimonials.
“I am the owner of one of the condos on Mowat Avenue. Our building lost power on Saturday, December 11 at about 7:20 p.m. due to the high winds. We didn't regain power until about 5:20 p.m. on Sunday, December 12.
I would like to express my appreciation, and that of the other residents of the building, for the very long hours that the Utilities Kingston crews put in to restore power to our building. They worked hard in very windy and less than ideal conditions to replace the main line. Please extend our thanks to them for their patience, good humour and wonderful technical skills."
"We were blown away by the prompt service and professionalism of the many crew members who showed up for hours overnight in freezing -25 below weather to fix our water main break in front of our home. The crew worked overnight and into the next day to solve the issue, and were always courteous, knowledgeable, and personable at every interaction. Please thank the crew who worked on Cherry Street for us!"
"I would like to provide some positive feedback on the experience I had today with Utilities Kingston and your service technician Craig. We called Utilities Kingston this morning to report that our hot water tank had malfunctioned and needed to have someone service it. In less than 30 minutes, Craig showed up at our house and was able to quickly identify that the vent motor was the issue and had it replaced.
As a family of five, with two teenage girls, hot water is at a premium for us so I was very impressed with how efficiently this issue was resolved; from the time we made the phone call, to the time we had hot water again, as well as Craig’s professionalism."
My heartfelt appreciation and thank you to the utility workers working at the water connection and utility pole on Jane Avenue.
My 95-year-old father had just finished mowing his front yard (he loves doing his own yard work) and was sitting on the front step resting with his head in his hands when two of your workers came over to ensure he was ok. I wanted to ensure I recognized them for their thoughtfulness and caring.
Many thanks.
"I am writing to thank Utilities Kingston for helping to restore my property prior to my wedding on June 20. With all of the cancellations and closures being forced on people due to the COVID-19 pandemic, Erin and I had to scramble to salvage what we could of our day.
To that end. Thank you so very much for helping to fix our front lawn. Our home may end up being the backdrop for many of our photos, and we sincerely appreciate the efforts taken by Utilities Kingston to prioritize our repairs. You've helped us save our date, and even though we've had to alter and adjust nearly all of our plans, we are still getting married. Thank you again."
“I would like to let you and your staff know how well work at our home was done. Your crews were very accommodating, professional, and above all, courteous. They listened to all of our concerns regarding the lawn and other essential services like internet and telephone services. They left the property in the same pristine state as they found it. So often you must hear nothing but complaints and dissatisfaction. I hope you pass on this positive note to your staff and others involved. Thank you for your excellent service in these difficult times.”
"We called early this morning about a downed line into our house that was dangling over the street. The response was immediate. As it turns out, the downed line was a cable line but the service crew immediately fixed the attachment to our house. They were friendly and considerate and, to us, great ambassadors for Utilities. I hope you can identify the crew and thank them for us."
"Just want you to know that we had Dave & Dion in our basement this morning and they were TOTAL pros. Very helpful and polite. Please let their boss know!"
I just wanted to let everyone there know how happy I was with the service I received a couple of weeks ago. On New Years Day, I awoke to find that my pipes had frozen. The technician called back promptly and made suggestions about how I could deal with it myself and not have to call a plumber. I followed his instructions and about six hours later everything was fine. He also mentioned a few things I could do to prevent the pipes freezing again. Thank you for your helpful, prompt and pleasant service
Thank you for the quick action remedying our water supply situation. All the personnel I have dealt with from Hybrid Construction, Utilities Kingston, and Neptune Technology on this matter impressed me with their professionalism and helpfulness. Well done!
I just wanted to take a couple of minutes to comment on the great work your team did repairing a water leak in our front yard. Once digging, workers finished the job quickly and with care to reseed the lawn. They even took a few minutes to answer my children's questions about how things work when they arrived home from school. Thank you.
My grandkids and I thank you from the bottom of our hearts. The world needs more people like you. You made a difference.
Last Sunday evening around midnight, a very large limb from our neighbour’s property fell into our backyard and when it did, the hydro wires were taken down as well. Obviously, we lost our power, as did many of the residents around our home. We called in the trouble to Utilities Kingston and within the hour, two Utilities Kingston employees were at our property to investigate. They, in addition to other workers, worked through the night and had our power restored by 6:30 a.m.. We believe most of our neighbours had their power restored around that time as well. We just wanted to let you know how thrilled we were with the response of Utilities Kingston workers. I understand many of them were called in from their vacations. Please pass on our sincere thanks for a great job. We are so lucky to live in such a fantastic city.
I should like to compliment you and your serviceman, Brian (from Loughbrough), for the rapid response to my call on Saturday, Sept 10. Brian did a very thorough job dealing with multiple problems on our water heater and explained all the procedures for me to get the best performance in future.
"I live in Kingston and am a Utilities Kingston customer for quite some time now. We lost power during the wind storm we had Oct. 31 night at approximately 3:30 a.m. We just regained our hydro at 5:15 p.m. tonight Nov. 2. I wanted to express my gratitude to Utilities Kingston! It was so helpful and reassuring to have the website with all of the updates and times and what was going on. It really made me feel more safe and reassured. Also, the team that came to Yonge street were kind, efficient and dedicated! I appreciate you guys/gals SO very much and know you have all been working extremely hard! There are a lot of people who rely on you but I want you to know that from my family to yours we really appreciate everything you do! Thank you!"
"On November 14 there was a gas line leak in Balsam Grove on Sherwood Ave. [Utilities Kingston] responded quickly and professionally. They were in the neighbourhood until every homeowner safely had their furnaces turned on. I want to express my appreciation for their work and professionalism."