Thanks #ygk for your support!
We appreciate you, our customers. You show your support and patience during utility disruptions, help us operate safe and reliable utility services, participate in our programs and activities, and invest in water and energy conservation.
Our multi-utility model has many customers service benefits and we're proud to provide a high level of service to every individual and business in Kingston. Thanks for sending along these kind words - if you have a testimonial you'd like to provide, please email it to us with your full name and permission to share it with the public.
A big thanks to our customers for their continued support throughout the years! Check out some of their testimonials.
"I live in Kingston and am a Utilities Kingston customer for quite some time now. We lost power during the wind storm we had Oct. 31 night at approximately 3:30 a.m. We just regained our hydro at 5:15 p.m. tonight Nov. 2. I wanted to express my gratitude to Utilities Kingston! It was so helpful and reassuring to have the website with all of the updates and times and what was going on. It really made me feel more safe and reassured. Also, the team that came to Yonge street were kind, efficient and dedicated! I appreciate you guys/gals SO very much and know you have all been working extremely hard! There are a lot of people who rely on you but I want you to know that from my family to yours we really appreciate everything you do! Thank you!"
"On November 14 there was a gas line leak in Balsam Grove on Sherwood Ave. [Utilities Kingston] responded quickly and professionally. They were in the neighbourhood until every homeowner safely had their furnaces turned on. I want to express my appreciation for their work and professionalism."
Last Sunday evening around midnight, a very large limb from our neighbour’s property fell into our backyard and when it did, the hydro wires were taken down as well. Obviously, we lost our power, as did many of the residents around our home. We called in the trouble to Utilities Kingston and within the hour, two Utilities Kingston employees were at our property to investigate. They, in addition to other workers, worked through the night and had our power restored by 6:30 a.m.. We believe most of our neighbours had their power restored around that time as well. We just wanted to let you know how thrilled we were with the response of Utilities Kingston workers. I understand many of them were called in from their vacations. Please pass on our sincere thanks for a great job. We are so lucky to live in such a fantastic city.
I should like to compliment you and your serviceman, Brian (from Loughbrough), for the rapid response to my call on Saturday, Sept 10. Brian did a very thorough job dealing with multiple problems on our water heater and explained all the procedures for me to get the best performance in future.
I just wanted to take a couple of minutes to comment on the great work your team did repairing a water leak in our front yard. Once digging, workers finished the job quickly and with care to reseed the lawn. They even took a few minutes to answer my children's questions about how things work when they arrived home from school. Thank you.
My grandkids and I thank you from the bottom of our hearts. The world needs more people like you. You made a difference.
I just wanted to let everyone there know how happy I was with the service I received a couple of weeks ago. On New Years Day, I awoke to find that my pipes had frozen. The technician called back promptly and made suggestions about how I could deal with it myself and not have to call a plumber. I followed his instructions and about six hours later everything was fine. He also mentioned a few things I could do to prevent the pipes freezing again. Thank you for your helpful, prompt and pleasant service
Thank you for the quick action remedying our water supply situation. All the personnel I have dealt with from Hybrid Construction, Utilities Kingston, and Neptune Technology on this matter impressed me with their professionalism and helpfulness. Well done!
Fans from Facebook
#kudos, from the Twitterverse!
Power back earlier than predicted!. Thanks! 👍 https://t.co/kvWF5BES4Q— Glenn Buckholtz (@gbuckholtz) June 5, 2019
Thanks to the @UtilitiesKngstn team for keeping our hydrants clear & an extra BIG thanks to all the awesome #ygk volunteers who help in this monumental effort by clearing nearby hydrants when shovelling. https://t.co/gS5dQanOOH— Kingston Fire (@KtownFire) January 22, 2019
Great work restoring power so quickly! Was just starting to get a little cool inside, and then the furnace and lights kicked back on! Our wee chihuahuas thank you 🐶— Knittin' Kitten (@kittyleclaw) January 20, 2019
Utilities Kingston goes hard to work everyday to ensure that all Kingstonians have the services that they need to survive.— Dominic Christian Owens (@DomChrisOwens) October 3, 2018
Next time you see them say HI! They are usually very friendly.#YGK @UtilitiesKngstn pic.twitter.com/I1Mx6NGpZ9
Hope all the workers get home safe and sound after their work is done. Thanks to all of them— Scott (@kingston_guy) August 16, 2018
Hey @UtilitiesKngstn - thank you! Estimated that power would be back at 9pm and it came on at 9:10pm, despite ongoing weather issues. Big thanks to the crews out there working in this awful weather. @MIHomeYGK— Liz Gorman (@elizgorman) August 16, 2018
Fantastic service by @UtilitiesKngstn I called at 8:26, they arrived at 8:38, and had it fixed by 8:43 after having worked all night. 👏 Now go get some sleep!— Rhonda Newell (@RonnieNewell) April 5, 2018
Powers back on already! Great work! :D— Miki (@mikisjw) April 4, 2018
Thanks to the guys from Utilities Kingston for the repair in Strathcona Park....very fast to the scene...very fast to repair. Well done U.K. personnel.— Brian (@BMaxwellC) April 4, 2018
Thanks for the speedy restoration of service.— Jeannie Prinsen (@JeanniePrinsen) April 4, 2018
You are a great team! Thanks for your hard work. #ygk is lucky to have you.
— lesley (@tigerzluvpepper) April 4, 2018
Really appreciate the crew still out there in the pouring rain reconnecting our the hydro after the storm. Many thanks!— Kevin A (@kevmalex) October 31, 2017
Just had another fantastic customer service experience with @UtilitiesKngstn Thank You!#CustomerService #excellencemdash; Patterson (@mppatterson23) August 21, 2017
@UtilitiesKngstn you ppl always make it right and work hard to fix any problem that arises..keep up the great work!— Lori (@Lulu1423) August 17, 2016
@UtilitiesKngstn ...your customer service is fantastic. My meter wasn't reading correctly and it's being replaced! THANK YOU— Connie (@Connie4weddings) August 3, 2016