Statement of commitment
Utilities Kingston is committed to providing quality service in a manner that respects the dignity and independence of our customers and employees with disabilities. We commit to those with a disability equal opportunity to access the services we offer in your community.
We are committed to excellence in serving all of our customers, including persons with disabilities. When providing information to, or communicating with, a person with a disability, upon request, we will provide the information and communication in a manner that takes into account the person’s disability.
Utilities Kingston promotes accessibility in Ontario by preventing and removing barriers for persons with disabilities and by meeting the accessibility requirements set out in the Accessibility for Ontarians with Disabilities Act (AODA), 2005. We are committed to implementing specific requirements, policies and practices set out by the AODA.
Learn more about what our customers can expect from us:
Website improvements
We are committed to regularly reviewing our website to improve accessibility and ensure it meets compliance standards. While our site meets Level AA compliance, there are areas in need of improvement, and we are actively working to address these issues. If you encounter any barriers or need information in an alternate format, please contact us, and we will provide the content in a way that works best for you.
Accessibility feedback
Utilities Kingston’s goal is to continue to provide high-quality service to all members of the public it serves. To that end, feedback is welcomed and appreciated as it may identify areas requiring change and encourage continuous service improvements.
Feedback from a member of the public about the delivery of goods and services to persons with disabilities may be given by telephone, in person, in writing, in electronic format or through other methods. Feedback can also be provided anonymously by phone. Please contact us for additional information.
All feedback with be directed to the Customer Services Department, and customers can expect an acknowledgement of their message within five (5) business days. Complaints will be addressed according to Utilities Kingston’s existing complaint management procedures, and all personal information collected will be managed in accordance with the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA).
Information about the feedback process will be readily available to the public in alternate formats, upon request.