All your utility needs under one roof
Utilities Kingston provides water and wastewater services to customers throughout the city of Kingston, as well as gas and electricity services to customers in central Kingston. View maps of the utility service areas. Additionally, our local and reliable water heater rental services are available in Kingston and the surrounding area.
This page provides links to the rate schedules for all the services provided by Utilities Kingston.
Water and wastewater
Rates for the municipal water and wastewater utilities are approved by the council of the City of Kingston.
View the rates for water and wastewater utilities.
Rates for the gas utility are approved by the council of the City of Kingston. The City of Kingston natural gas rates by-law allows Utilities Kingston to review its natural gas commodity, and transportation & storage rates on a quarterly basis, for possible adjustments February 1, May 1, August 1, and November 1 of each calendar year. These rates are based on market costs.
Residential and commercial rates
- System gas customers, who are the majority of our natural gas customers
- Direct purchase customers, who purchase their gas through a retailer
Learn more about your gas bill.
Kingston Hydro bills its standard supply service residential and small business customers based on Time-of-Use (TOU) pricing, Tiered pricing, or Ultra-Low Overnight (ULO) prices (beginning November 1, 2023) for the electricity commodity portion of their bill. It’s distribution rates are approved by the Ontario Energy Board.
Delivery and regulatory rates
The Tariff of rates and charges is available from the Ontario Energy Board and at kingstonhydro.com.
If you’re a residential or small business customer who pays Time-of-Use (TOU) electricity prices, you can choose to switch to Tiered or Ultra-Low Overnight (ULO) prices.
With TOU and ULO, the price you pay depends on when you use electricity. With Tiered prices, you can use a certain amount of electricity each month at a lower price. Once that limit is exceeded, a higher price applies.
The TOU, Tiered and ULO prices apply to the electricity commodity portion of your bill.
If you want to continue paying TOU prices, no action is required. Utilities Kingston's electricity customers, who would like to switch to Tiered or ULO prices, can use our online election form.
For more information on TOU, Tiered and ULO pricing and tools to help you decide which price structure is right for you, please visit www.oeb.ca/choice.
Time-of-Use (TOU) prices
With Time-of-Use pricing, customers are charged less at times when the demand is lowest: during the evenings, on weekends and on holidays. For example, you’ll save money by doing your laundry on weekends or later in the evening.
People use electricity differently depending on the season, so the Ontario Energy Board established two sets of time-of-use rate periods: summer and winter. No matter which season, on weekends and holidays the cheapest rates are in effect all day.
Sample bill calculation
To receive a document describing sample bill calculations, email email@example.com.
Review water heater rental products and pricing at rent.utilitieskingston.com.