Holiday closures
Our office will be closed for Family Day on Monday, February 17.
Did you know? The lowest electricity prices are in effect on Family Day for customers on the Time-of-Use (TOU) and Ultra-Low Overnight (ULO) price plans.
Utility emergencies
You can count on us. We’re available 24 hours a day to respond to utility emergencies.
Call 613-546-1181 to report a power outage, water main break, basement flooding, or equipment problem.
Report life-threatening emergencies, such as a downed powerline or carbon monoxide leak, by calling 9-1-1.
Make the right call
It’s important to know your provider and who to call in case of a power outage or other utility emergency. Always call—and never email or use social media—to report an emergency.
Use our address look-up tool to find out if you’re in the Utilities Kingston service area.
Electricity
Utilities Kingston’s electricity customers are Central Kingston, Barriefield, and CFB Kingston. In the event of a power outage, call your service provider:
- Utilities Kingston - 613-546-1181
- Hydro One –1-888-664-9376
- Eastern Ontario Power –1-844-601-9473
Stay informed about Utilities Kingston power outages
Natural gas
Utilities Kingston provides natural gas services in Central Kingston. If you suspect a natural gas leak, call your service provider from outside your home or building immediately:
- Utilities Kingston - 613-546-1181
- Enbridge Gas - 1-866-763-5427
Scheduling impacts & tips
Visit the City of Kingston for a full list of scheduling impacts, events and tips for the long weekend.