Holiday closures
Our office is closed on Monday, October 14, for Thanksgiving.
Did you know? The lowest electricity prices are in effect on Thanksgiving Day for customers on the Time-of-Use (TOU) and Ultra-Low Overnight (ULO) price plans.
Utility emergencies
You can count on us. We’re available 24 hours a day to respond to utility emergencies.
Call 613-546-1181 to report a power outage, water main break, basement flooding, or equipment problem.
Report life-threatening emergencies, such as a downed powerline or carbon monoxide leak, by calling 9-1-1.
Make the right call
It’s important to know your provider and who to call in case of a power outage or other utility emergency. Always call—and never email or use social media—to report an emergency.
Use our address look-up tool to find out if you’re in the Utilities Kingston service area.
Electricity
Utilities Kingston’s electricity customers are Central Kingston, Barriefield, and CFB Kingston. In the event of a power outage, call your service provider:
- Utilities Kingston - 613-546-1181
- Hydro One –1-888-664-9376
- Eastern Ontario Power –1-844-601-9473
Stay informed about Utilities Kingston power outages
Natural gas
Utilities Kingston provides natural gas services in Central Kingston. If you suspect a natural gas leak, call your service provider from outside your home or building immediately:
- Utilities Kingston - 613-546-1181
- Enbridge Gas - 1-866-763-5427
Scheduling impacts & tips
Visit the City of Kingston for a full list of scheduling impacts, events and tips for the long weekend.