Water news archive
-
Crews on scene of watermain break at Sydenham Road
January 31, 2024Crews are responding to a watermain break at Sydenham Road (between 951 Sydenham Road and Princess Street).
Read more...about Crews on scene of watermain break at Sydenham Road -
Utilities Kingston offers seasonal utility safety tips
January 26, 2024With the winter season in full swing, Utilities Kingston is providing some important safety reminders about your gas, water, and electrical services. If you have a concern about your utilities, and you are located in our service area, please call our 24-hour line at 613-546-1181.
Read more...about Utilities Kingston offers seasonal utility safety tips -
Let’s create real change: Bell Let’s Talk Day is Jan. 24
January 23, 2024Bell Let’s Talk Day is January 24, 2024. We are joining in and committing to take meaningful action to create positive change.
Read more...about Let’s create real change: Bell Let’s Talk Day is Jan. 24 -
We are experiencing phone line issues
January 22, 2024We are experiencing phone line issues and are working to resolve them as quickly as possible. If you need to reach us about a serious or potentially life-threatening utility emergency such as a natural gas leak or downed power line, our “emergency” option is still working in our system options, or call 9-1-1 immediately.
Read more...about We are experiencing phone line issues -
Utilities Kingston warns realtors and recent home buyers of phone and text scam
January 19, 2024Utilities Kingston is warning customers to beware of phone calls and text messages pretending to be from Utilities Kingston or Kingston Hydro and demanding payment for utilities. This is a scam. Several customers have reported this activity.
Read more...about Utilities Kingston warns realtors and recent home buyers of phone and text scam -
Data Privacy Week is Jan. 21-27: here’s how we protect your privacy
January 19, 2024Data Privacy Week is Jan. 21-27! As a Data Privacy Champion, Utilities Kingston is reaffirming our commitment to respecting your privacy. You can count on us!
Read more...about Data Privacy Week is Jan. 21-27: here’s how we protect your privacy -
Crews on scene of watermain break at Taylor Kidd Boulevard and Collins Bay Road
January 16, 2024Crews are responding to a watermain break at Taylor Kidd Boulevard and Collins Bay Road. Lane restrictions will be in effect in all directions. Please slow down and avoid this intersection.
Read more...about Crews on scene of watermain break at Taylor Kidd Boulevard and Collins Bay Road -
We’re working to resolve issues with delays to our email service requests
January 11, 2024Please be advised that we are working to resolve the delays in receiving email service requests that are sent to the info@utilitieskingston.com email address. We apologize for any inconvenience.
Read more...about We’re working to resolve issues with delays to our email service requests -
Winter weather alerts: prepare with utility information
January 9, 2024Environment Canada has issued winter weather alerts for our area, with a total snowfall accumulation of five to 10 centimetres and 20 to 35 centimetres of rainfall beginning this afternoon through this evening. With active weather in the forecast, we would like to remind the public about the following safety tips.
Read more...about Winter weather alerts: prepare with utility information -
Water service restored after water main break on Sydenham Road
December 20, 2023Crews responded to a water main break on Sydenham Road (north of the 401). The work was impacting water services in the area, and we apologize for the inconvenience.
Read more...about Water service restored after water main break on Sydenham Road -
Our holiday hours
December 18, 2023Our office will be closed on Dec. 25, 26, and Jan. 1, and we close at noon on Dec. 22 and 29.
Read more...about Our holiday hours -
Utility rates are changing January 1, 2024
December 14, 2023Learn about changes to your electricity, natural gas, water and wastewater rates, taking effect on January 1, 2024.
Read more...about Utility rates are changing January 1, 2024 -
Water heater rental rates are changing February 1, 2024
December 12, 2023In March 2023, the council of the City of Kingston approved a new rate schedule for the appliance rental business and authorized Utilities Kingston to update those rates in response to the competitive marketplace.
Read more...about Water heater rental rates are changing February 1, 2024 -
Human Rights Day is December 10
December 7, 2023December 10, 2023, marks the 75th anniversary of the Universal Declaration of Human Rights (UDHR).
Read more...about Human Rights Day is December 10 -
International Day of Persons with Disabilities is December 3
December 1, 2023The International Day of Persons with Disabilities takes place on December 3 each year. This day aims to promote the rights and well-being of people with disabilities and raise awareness about the challenges they face. It provides an opportunity to celebrate the achievements of persons with disabilities and advocate for their inclusion in all aspects of society.
Read more...about International Day of Persons with Disabilities is December 3 -
Enter to win a smart thermostat during ‘Home Heating Week’ Nov. 27 - Dec. 1
November 22, 2023Join Utilities Kingston during Home Heating Week on Nov. 27 - Dec. 1. Get expert tips, tricks, and ideas to keep your home comfortable and energy-efficient during the colder months, while managing your heating costs all winter long. Plus, enter a draw for a Google Nest smart thermostat.
Read more...about Enter to win a smart thermostat during ‘Home Heating Week’ Nov. 27 - Dec. 1 -
Don’t take the risk. Don’t assume your excavator has contacted Ontario One Call before they start digging
November 16, 2023Home and property owners, are you hiring a contractor to dig on your property? Don’t assume your excavator contacts Ontario One Call before they start digging.
Read more...about Don’t take the risk. Don’t assume your excavator has contacted Ontario One Call before they start digging -
Website maintenance scheduled for Thursday, Nov. 9
November 9, 2023Please be advised that our websites are scheduled for maintenance from 9-11 p.m. on Thursday, Nov. 9. The websites will be unavailable during this work.
Read more...about Website maintenance scheduled for Thursday, Nov. 9 -
Lest we forget
November 6, 2023Every year on November 11, Canadians pause in a moment of silence to honour and remember those who have served, and continue to serve Canada during times of war, conflict and peace.
Read more...about Lest we forget -
MyUtilities unavailable October 31 due to planned maintenance
October 30, 2023Due to planned maintenance to the MyUtilities Customer Portal, it will be unavailable on Tuesday, October 31 from 9 AM to 12 PM. We apologize for the inconvenience.
Read more...about MyUtilities unavailable October 31 due to planned maintenance -
Implementation of deferred 2023 charges for bulk water usage and wastewater disposal
October 20, 2023On October 17, Kingston City Council approved the implementation of charges related to By-Law Number 2012-22.
Read more...about Implementation of deferred 2023 charges for bulk water usage and wastewater disposal -
World Mental Health Day is October 10
October 11, 2023October 10, 2023, is World Mental Health Day with the theme ‘Mental Health is a Universal Human Right.’ This year, the campaign raises awareness about the importance of mental health as an indispensable universal human right, with the vision of fostering a world that values and nurtures the well-being of all.
Read more...about World Mental Health Day is October 10 -
International Day of the Girl Child is October 11
October 11, 2023October 11 is the International Day of the Girl Child, a day dedicated to celebrating the voices and power of girls, championing their rights worldwide and reflecting on the challenges they continue to face because of their gender.
Read more...about International Day of the Girl Child is October 11 -
We are experiencing phone line issues
October 5, 2023We are experiencing phone line issues and are working to resolve them as quickly as possible. If you need to reach us about a serious or potentially life-threatening utility emergency such as a natural gas leak or downed power line, call 9-1-1 immediately.
Read more...about We are experiencing phone line issues -
It’s Cyber Security Awareness Month!
October 2, 2023October is Cyber Security Awareness Month (Cyber Month) in Canada, and we are proud to be a Get Cyber Safe champion working to help Canadians stay safe online. Cyber Month is an important time to reflect, as individuals and as an organization, on how we can protect ourselves and our loved ones online.
Read more...about It’s Cyber Security Awareness Month! -
October is Women’s History Month in Canada
October 2, 2023Women's History Month is a time to recognize and celebrate the contributions and achievements of women and girls throughout Canadian history.
Read more...about October is Women’s History Month in Canada -
Customer service change will expand our commitment to customer experience
September 22, 2023An 11-member customer service group will soon be transitioning to Utilities Kingston, to further enhance the level of customer service provided to our community.
Read more...about Customer service change will expand our commitment to customer experience -
Crews on scene of water main break on Portsmouth Avenue
September 21, 2023Crews are responding to a water main break on Portsmouth Ave., south of Bath Rd. The work is impacting traffic and some water services in the area, and we apologize for the inconvenience.
Read more...about Crews on scene of water main break on Portsmouth Avenue -
Notice of Commencement: Kingston Regional Biosolids & Biogas Facility
September 19, 2023Utilities Kingston is initiating a Schedule C Municipal Class Environmental Assessment (Class EA) for a combined biosolids and food waste processing facility at Knox Farm. This is a municipally-owned property, located off Perth Road, just northwest of the Highway 401 and Division Street interchange in the City of Kingston.
Read more...about Notice of Commencement: Kingston Regional Biosolids & Biogas Facility -
Utilities Kingston warns realtors and recent home buyers of phone and text scam
September 19, 2023We are warning customers to beware of callers pretending to be from Utilities Kingston or Kingston Hydro and demanding payment for utilities.
Read more...about Utilities Kingston warns realtors and recent home buyers of phone and text scam -
Utilities Kingston supports advanced compressed air energy storage project
September 13, 2023As an active participant in Ontario’s energy transition, Utilities Kingston is supporting a long-duration energy storage project that would store electricity to be used in meeting peak demand.
Read more...about Utilities Kingston supports advanced compressed air energy storage project -
Utilities Kingston creates Sustainability and Climate Action Branch
September 11, 2023In our commitment to environmental protection, we have created a Sustainability and Climate Action branch. This organizational change will position us to deliver on our strategic goal to support the City of Kingston as a climate action leader.
Read more...about Utilities Kingston creates Sustainability and Climate Action Branch -
We're working to resolve issues with our power outage map
September 5, 2023Please be advised that we are working to resolve technical issues with our power outage map, and the service is currently not available.
Read more...about We're working to resolve issues with our power outage map -
Tips to prevent basement flooding during heavy rains
July 27, 2023Weather forecasts are calling for up to 30-50 mm of rain this morning, July 27, 2023.
Read more...about Tips to prevent basement flooding during heavy rains -
Crews respond to water main breaks in Central Kingston
July 27, 2023Several watermain breaks have been identified in the Kingston central water distribution system since yesterday afternoon, causing water outages to less than 50 properties.
Read more...about Crews respond to water main breaks in Central Kingston -
Restored: Crews respond to water main break on John Counter Boulevard
July 17, 2023Crews restored the water main break and the roadway at 1 AM Tuesday morning. John Counter Blvd. is open to normal traffic flow.
Read more...about Restored: Crews respond to water main break on John Counter Boulevard -
We are experiencing technical issues with the MyUtilities Portal
July 11, 2023We are working with our vendor to resolve technical issues with the MyUtilities Customer Portal. Customers are experiencing delays with logging into the portal and loading pages.
Read more...about We are experiencing technical issues with the MyUtilities Portal -
Collaboration with Queen's University's Smith School of Business
July 11, 2023Our team, from across multiple departments, recently partnered with students from the full-time MBA program at Smith School of Business.
Read more...about Collaboration with Queen's University's Smith School of Business -
National Lineworker Appreciation Day is July 10
July 7, 2023Lineworkers across Canada work hard to keep electricity flowing. Join us in thanking them for all they do on National Lineworker Appreciation Day.
Read more...about National Lineworker Appreciation Day is July 10 -
Smell natural gas in Central Kingston? Here’s what to know
June 29, 2023We are receiving multiple complaints of the “rotten egg smell” associated with natural gas, in City Central areas. The increased smell is due to an equipment failure, which resulted in excess odourant being injected into the gas lines.
Read more...about Smell natural gas in Central Kingston? Here’s what to know -
Utilities Kingston 2022 annual report
June 28, 2023Our 2022 annual report highlights progress on environmental, social and governance issues, and its strategic plan, annual work plan, long-term capital projects and operational performance.
Read more...about Utilities Kingston 2022 annual report -
June 21 – National Indigenous Peoples Day
June 20, 2023June 21 is National Indigenous Peoples Day in Canada. This is a day for everyone to recognize and celebrate the unique history, heritage, resilience and diversity of First Nations, Inuit and Métis across Canada.
Read more...about June 21 – National Indigenous Peoples Day -
Plan a visit to our award-winning Water Conservation Garden
June 15, 2023Take a self-guided tour and learn how to save water, time and money by building a water-wise garden that ‘makes every rain drop count’.
Read more...about Plan a visit to our award-winning Water Conservation Garden -
Watering restrictions begin June 15
June 14, 2023Seasonal watering restrictions go into effect annually on June 15. Until Sept. 15, residents and businesses with odd-numbered civic addresses may water on odd-numbered days, while even-numbered addresses may water on even-numbered days.
Read more...about Watering restrictions begin June 15 -
Be a community lead testing volunteer
June 13, 2023Utilities Kingston tests the water in Kingston homes and businesses for lead every six months and is currently seeking residents and businesses interested in participating in the regular, voluntary Community Lead Testing Program.
Read more...about Be a community lead testing volunteer -
Pride Month: Everyone is welcome here at Utilities Kingston
June 1, 2023June is Pride Month. This is an opportunity to join important conversations, celebrate diversity, and show our support for the continued fight against hate and discrimination.
Read more...about Pride Month: Everyone is welcome here at Utilities Kingston -
Updates on information session: water and sewer project, on Front Road and King Street West
May 31, 2023On Wednesday, May 24, Utilities Kingston held an information session to provide updates on the water and sewer project on Front Road and King Street West.
Read more...about Updates on information session: water and sewer project, on Front Road and King Street West -
Check our sewer overflow map and learn how we’re reducing sewer overflows in Kingston
May 31, 2023With the recreational water use season upon us, we would like to remind boaters and other waterfront users to check our sewer overflow map after heavy rainfalls. To reduce overflows, in partnership with the City of Kingston, we have set a 20-year target to separate 100 per cent of the combined sewers in the municipal sewer system, by 2043.
Read more...about Check our sewer overflow map and learn how we’re reducing sewer overflows in Kingston -
June is National Indigenous History Month
May 30, 2023National Indigenous History Month is a time to honour the stories, achievements and resilience of Indigenous People.
Read more...about June is National Indigenous History Month -
Utilities Kingston is inspecting and rating hydrants to uphold our high quality drinking water system and to support fire protection
May 23, 2023We are now inspecting and flow rating fire hydrants, as part of our proactive annual maintenance program. This work ensures the ongoing integrity of the drinking water system and helps support fire protection in Kingston.
Read more...about Utilities Kingston is inspecting and rating hydrants to uphold our high quality drinking water system and to support fire protection