Update 4:40 p.m. (February 1)

The roadway repairs are complete and Sydenham Road between Crossfield Avenue to Princess Street has reopened. 

Update at 9:15 p.m.

Crews have successfully repaired the watermain break and water service has been restored. Sydenham Road between Crossfield Avenue to Princess Street will remain closed until February 1 at 4:00 PM for roadway repairs. We thank you for your continued patience.

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Crews are responding to a watermain break at Sydenham Road (between 951 Sydenham Road and Princess Street) and working to resolve the issue as quickly as possible. Customers can refer to the outage map on our website for the latest updates.

As a result of the watermain break, a sinkhole was created and a Utilities Kingston vehicle responding to the incident was impacted. Everyone is safe. 

Providing a safe, reliable source of drinking water to our customers is important to us. When a watermain breaks, it can be disruptive to local traffic, pedestrians, and our water customers, who count on a reliable supply of tap water. Our watermain breaks web page explains why breaks happen, how our crews respond, what proactive steps we take to prevent them, and what you can do to reduce the impact of these service disruptions. 

To report a utility emergency in your area, call 613-546-1181. Thank you for your patience, as we work to restore water services as quickly as possible.