Contactless deliveries will start during the first week in May. Generally, your rain barrel will be delivered four-to-six weeks after the time you order it. Due to popular demand in 2021, and a higher than usual number of orders, delivery could take a little longer. We will do our best to deliver rain barrels as quickly as possible, and apologize for any delay.

No delivery appointment is required, and you do not need to be home to receive your rain barrel. Delivery will be contactless, and physical distancing requirements due to COVID-19 will always be maintained. 

The standard warranty period for Utilities Kingston rain barrels is one year, and that includes rain barrels purchased in 2021. Because Utilities Kingston did not run the rain barrel program in 2020, we are offering a two-year warranty for barrels purchased in 2019. Rain barrels that were not winterized and then cracked at the bottom are not covered. For warranty inquiries, please call customer service at 613-546-0000, Monday to Friday, from 8 a.m. to 5 p.m.

 Your Utilities Kingston rain barrel includes a hose, spigot and screws/clamps. 

There are three easy steps to winterize your rain barrel.

1. Drain the water to prevent freezing.
2. Turn the rain barrel upside down and, if possible, store in a shed or other shelter.
3. Reconnect your downspout so water drains safety away from your foundation.

Get more rain barrel information on YouTube:

• All about rain barrels  
• Rain barrel demonstration

We recommend winterizing your rain barrel by draining it and turning it upside down, so water does not accumulate and freeze.

Yes. The top is made of a built-in child- and pest-proof plastic lid and screen.

Rain barrels cannot be exchanged. However, Utilities Kingston offers a two-year warranty for barrels purchased in 2019, and a one-year warranty for barrels purchased in all other years. For warranty inquiries, please call customer service at 613-546-0000 from Monday to Friday, from 8 a.m. to 5 p.m.

Yes. You can purchase up to a maximum of four rain barrels per billing account, per year.

Rain barrels are available in beige. Barrels are made of durable, UV-resistant plastic that contains post-consumer recycled materials.

Rain barrels are three feet high and two feet in diameter. They hold 210 litres of water.

Please indicate special delivery requirements at the time of ordering your rain barrel.

Yes. You can order up to four rain barrels per Utilities Kingston account.

The $56 covers the costs associated with the rain barrel to Utilities Kingston. We do not profit from the program, as we provide it to promote water conservation and sustainable gardening practices. If we were to offer the rain barrels at a reduced rate, then we would be asking the utility rate payer to subsidize the program.

This program is only available to residents of the municipality of Kingston, who receive a utility bill from Utilities Kingston. Rain barrels are available at numerous retail outlets separate from this program.

Yes. You can order more than one rain barrel (up to a maximum of four per billing account, per year).

You must be residents of the municipality of Kingston, who receive a utility bill from Utilities Kingston to order a rain barrel.

Yes. You can purchase one or more rain barrels, as long as you are a resident of the municipality of Kingston, receive a utility bill from Utilities Kingston, and your account is in good standing.