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Accurate, reliable water metering equipment

Is your water meter being changed? Here’s what you need to know

It's important that our customers receive accurate bills for the amount of water consumed by their household or business. Reliable metering equipment is critical to ensuring our customers continue to receive accurate bills.

As water meters approach the expected end of life, Utilities Kingston replaces them with a new meter to ensure we accurately record the consumption of water at the customer’s premises. As well, we’ll install a remote reading device on your meter. This technology makes it easier and more efficient to obtain meter readings.

We thank our customers for their continued support of our water meter replacement programs. Water meters are selected for replacement based on age. Not all homes and businesses on a street may be impacted. If your building is included, you will receive a notice in the mail. Follow the instructions to book an appointment for the water meter change.


Utilities Kingston is replacing end-of-life water meters with new meters (left) and e-coder transmitter-receivers (right).

Key information

  • There is no cost for the equipment or installation.
  • A certified technician will need access to the inside of your home or business to complete the installation.
  • Technicians will always be in uniform, carrying photo identification.
  • The work typically takes 30-90 minutes to complete.
  • Morning or afternoon appointments are available, Monday to Friday, between 8 AM and 6 PM,.
  • An adult, 18 years of age or older, must be present during the installation, and must be available for the entire appointment duration.
  • There must be easy access to your existing water meter and the shut-off valve. Before your appointment time, have a licensed plumber repair inoperable valves.
  • An opening of approximately 16 by 16 inches is needed if the meter/valve is behind a wall, partition or covering.
  • This program is mandatory for all homes and businesses.


If you are part of the replacement program area, you will receive a notice in the mail. Follow the instructions to book an appointment for the water meter change. 

You can learn more about to expect with the water meter replacements program by calling Utilities Kingston customer service at 613-546-1181, Monday to Friday, from 8 AM to 4:30 PM.

About the solar panel

Utilities Kingston is installing Neptune Technology Group Inc. E-Coder Meters and ERTs. These meters come with a range of features that will help further improve customer service and operational efficiencies in the future.

The digital display on the meter is powered using the solar panel. To read the data display, shine a bright LED flashlight over the meter register’s solar panel.

How to activate the LCD display

Related information

Leaky plumbing in your home can damage your property, decrease your home’s water efficiency, and increase your home’s water consumption and utility bill.

Did you notice a sudden increase in your water consumption and bill? You might have an internal plumbing leak. While internal plumbing is the property owner’s responsibility, we’re providing this information to help our customers and promote water conservation.

Learn how to detect, correct and prevent leaks!