Keep in touch
To lessen the impact of service disruptions during utility emergencies, it is important that customers have access to timely and reliable information that describes how they can protect their properties.
Customer service is available to answer questions Monday to Friday, from 8 AM to 4:30 PM at 613-546-1181. Emergencies, including frozen water service lines, can be reported 24/7 by calling 613-546-1181.
When risk factors are high
When environmental risk factors for water services freezing are high, and if your property has a history of municipal service lines freezing, we will visit your home to provide information on what to do next. If our records indicate that the water service line at your address has a history of freezing, you can look for a notice on your door.
Monitor local media for ‘run water advisories’ and other helpful information.
View our video that explains how crews respond to frozen water services, as well as plumbing modifications that could be needed to your building.