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Wastewater
About wastewater
About this section:
We provide safe and reliable wastewater services to nearly 38,000 homes and businesses, while minimizing impact on the environment.
About wastewater links
Basement flooding
About this section:
Basement flooding can occur at any time. It can happen to anyone who has a basement, even if it has never flooded before. While most flooding occurs during big rains or rapid snow melts, it can happen even during dry weather. Review our resources to help protect your property.
Basement flooding links
Basement flooding Additional links
Sewer overflows
About this section:
The Kingston waterfront is a clean, safe place to swim, fish or boat. But you should know about the added risk of pollution that can occur after heavy rain fall. This section provides information about sewer overflows and what we're doing to improve the problem, as well as our real-time sewer overflow map.
Sewer overflows links
Sewer overflows Additional links
- Sewer overflow log
Know what to flush
About this section:
Wastewater treatment equipment is designed for toilet paper and human waste. Items like fats, oils, greases, feminine hygiene products, and wipes of any kind should never be flushed down the toilet or poured down a drain. Flushing these items causes equipment to fail, poses a health and safety risk to staff – and can even put your home at risk of sewage back-ups. Review our resources and learn what not to flush!
Know what to flush links
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Utilities Kingston offers residents a wastewater receiving station conveniently located at Ravensview Wastewater Treatment Facility.

Wastewater receiving location and hours

Ravensview Wastewater Treatment Facility - 947 Highway 2 East Kingston, ON K7L 4V1

Hours of operation:

Monday to Friday: 7 AM to 7 PM
Saturday and Sunday: 8 AM to 4 PM

Setting up your wastewater receiving account

Customers will need to complete the Wastewater Receiving Facility Agreement.

To add funds, customers can call 613-546-1181 extension 2337, email haulers@utilitieskingston.com, or use our online payment tool.

New customers will need to pick up a key fob in person at Utilities Kingston - 85 Lappan’s Lane Kingston, ON K7L 4X7.

Wastewater receiving rates

The 2024 rates are $20.00 per cubic meter for non-industrial waste and $26.07 per cubic meter for industrial waste (as outlined in the City By-Law 2012-22).

Additional information

Support for the on-site facility during the day can be made by calling 343-363-7414. Customers will need to advise which facility they are at and their inquiry.

Please note that we do not accept loads from recreational vehicles (RVs) and hydrovac trucks.

Contact

For further information, call 613-546-1181 extension 2337 or email haulers@utilitieskingston.com. Voicemails will be responded to within two business days.