Electricity news archive
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How to access our services during COVID-19 pandemic
January 14, 2021Read some of the common reasons people visit in person, with instructions on what you can do instead.
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Utilities Kingston offers seasonal utility safety tips
December 31, 2020With the winter season upon us, Utilities Kingston is providing some important safety reminders about your gas, water and electrical services.
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Offer for $100 credit on smart thermostats: apply by Jan. 15
December 31, 2020Utilities Kingston is offering a $100 bill credit on the purchase of smart thermostats to its natural gas and electricity customers, and they must purchase and install by Dec. 31, 2020 due to funding requirements.
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Utility rates are changing Jan. 1
December 31, 2020Learn about changes to your electricity, water and wastewater bills, taking effect on Jan. 1, 2021.
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Significant rainfall forecast: prepare with utility information
December 23, 2020With up to 50 mm of rain forecast starting Dec. 24, Utilities Kingston offers information so you know what to do in case of basement flooding, power outages and sewer overflows.
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Electricity rate plans: it's your choice!
December 16, 2020If you’re a residential or small business customer that pays Time-of-Use electricity prices, you can choose to switch to Tiered prices.
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Electricity rate relief begins Jan. 1 for 28-day period
December 15, 2020To support people as they stay home during the pending provincewide lockdown, the Ontario Energy Board has announced that electricity prices will be held to a fixed rate of 8.5¢/kWh for all time-of-use and tiered customers on a temporary basis starting on January 1, 2021.
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Wishing our community a safe and restful holiday season; our holiday hours
December 15, 2020Our office will be closed Dec. 25, 26 and Jan. 1, and we close at noon on Dec. 24 and 31. On holidays, such as Christmas Day, Boxing Day and New Year's Day, you will be charged off-peak prices for the electricity commodity portion of your bill.
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Beware of callers offering COVID-19 relief on furnaces, water heaters and air conditioners
December 8, 2020Utilities Kingston is now receiving reports from concerned residents about apparent scammers, calling to offer rebates on furnaces, water heaters and air conditioners. Ontarians are seeing an increase of fraudulent emails, text messages and phone calls as scammers try to take advantage of the COVID-19 pandemic.
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Trouble paying your utility bill? We can help
December 7, 2020For customers who are having difficulties paying their utility bills, Utilities Kingston has several ways to help.
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Utilities Kingston warns customers of water heater related phone calls
November 30, 2020Utilities Kingston is warning customers to beware of callers demanding an in-home inspection of their rental water heater. Several Utilities Kingston customers have reported this activity today.
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Make the right call to identify and report a utility emergency
November 20, 2020Utilities Kingston is urging residents: know your electricity provider so you know who to call in the event of a power outage or other electricity emergency. We are also concerned with residents reporting potentially life-threatening emergencies using email or social media.
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MyUtilities: maintenance scheduled Nov. 18
November 18, 2020Please be advised that the MyUtilities customer portal is scheduled for maintenance from 6:30 to 8 PM on Wed., Nov. 18. The portal will remain available during this work, but customers will not be able to retrieve electronic bills during this time.
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Utilities Kingston warns of suspicious phone calls
November 18, 2020Concerned customers have alerted Utilities Kingston about suspicious phone calls from an un-named company. The callers are attempting to book an appointment for an in-home assessment of gas and electricity appliances.
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High winds can cause outages and downed power lines
November 15, 2020Strong winds are expected today, with the potential to bring down tree limbs, cause isolated power outages and create traffic signal issues. Know what to do and who to contact in an emergency.
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We are open to assist you on November 11
November 10, 2020Every year on November 11, Canadians pause in a moment of silence to honour and remember those who have served, and continue to serve Canada during times of war, conflict and peace. Utilities Kingston remains open on Monday, November 11.
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Customers: sign up to receive bills online in face of possible postal delays
November 4, 2020Utilities Kingston is urging our customers to sign up to receive their utility bills online. Avoid missing a bill during a postal delay. Canada Post is warning of delivery delays due to large holiday volumes and safety measures as related to the COVID-19 pandemic.
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Planned power outage set for Williamsville
November 4, 2020Utilities Kingston electricity customers in the Williamsville area will be affected by a planned power outage on Thursday, Nov. 12.
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New electricity prices for households and small businesses start Nov. 1
October 29, 2020The Ontario Energy Board announced new electricity prices for households and small businesses, effective Nov. 1, under the Regulated Price Plan. The winter Time-of-Use hours will also take effect Nov. 1.
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Planned power outage set for Williamsville and Kingscourt
October 26, 2020Utilities Kingston electricity customers in the Williamsville and Kingscourt areas will be affected by a planned power outage on Thursday, Oct. 29.
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COVID-19 Energy Assistance Program changes to help more people, businesses and charitable organizations
October 22, 2020Changes are in place to COVID-19 Energy Assistance Program eligibility criteria for residents, small businesses and charitable organizations. The changes could mean that more natural gas and electricity users may now be eligible for assistance.
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Utilities Kingston warns customers of water heater related phone calls
October 19, 2020Utilities Kingston is warning customers to beware of callers demanding an in-home inspection of their rental water heater.
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Wishing you a safe Thanksgiving: we are closed Monday
October 8, 2020A reminder that time-of-use electricity rates changed on June 1 to a fixed price of 12.8 ¢/kWh for electricity consumed in any hour of the day, on any day of the week until Oct. 31. Our office is closed on Monday, Oct. 12.
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Prioritizing mental health during Mental Illness Awareness Week
October 5, 2020Utilities Kingston encourages everyone in our community to take care of your mental wellness during this difficult time.
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Water heater rentals: rent local and switch today
September 25, 2020When you rent your water heater from Utilities Kingston, you’re investing in our community. That’s because proceeds are re-invested locally to support climate actions and reduce our carbon footprint.
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Planned power outage on Weller Ave. to take place Sept. 16
September 11, 2020Reminder: customers in the Weller Avenue area are experiencing a planned power outage today from 9 AM to 3 PM. The outage is necessary for vegetation management, to help ensure the continued reliability of electricity services. We thank you for your patience and understanding.
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Beware of phone calls asking for banking information
September 9, 2020Utilities Kingston is warning customers to beware of callers requesting banking or other personal information.
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Wishing you a safe Labour Day: we are closed Monday
September 3, 2020A reminder that time-of-use electricity rates changed on June 1 to a fixed price of 12.8 ¢/kWh for electricity consumed in any hour of the day, on any day of the week. Our office is closed on Monday, Sept. 7.
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You can count on us! Progress in your neighbourhood
September 1, 2020Throughout the pandemic, our teams from multiple departments have been hard at work, and we continue to provide Kingston with safe and reliable core utility services. We wanted to provide an update on completed and in-progress projects. You can count on us!
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COVID-19 Energy Assistance Program available to small businesses and charitable organizations experiencing pandemic-related hardships
August 31, 2020We are now delivering the COVID-19 Energy Assistance Program for Small Business or CEAP-SB, funded by the Government of Ontario.
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Moving can be chaos! Utilities Kingston understands
August 14, 2020There is so much to remember when moving in or out. Utilities Kingston wants to make your move as simple as possible. Open or close an account with us online at your convenience, any time, any day. Our online self-service form works nicely from any device.
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Apply to the COVID-19 Energy Assistance Program
July 30, 2020Utilities Kingston is now delivering the COVID-19 Energy Assistance Program, funded by the Government of Ontario.
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Wishing you a safe Civic Holiday
July 30, 2020A reminder that time-of-use electricity rates changed on June 1 to a fixed price of 12.8 ¢/kWh for electricity consumed in any hour of the day, on any day of the week. Our office is closed on Monday, Aug. 3.
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Affordability Fund Trust: apply by July 31
July 22, 2020Staying at home more during COVID-19 can put pressure on your electricity bill. If the cost of energy-saving upgrades is out of reach, Ontario’s AffordAbility Fund Trust is here for you.
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Heavy rains and strong winds: prepare with utility information
July 19, 2020Environment Canada has issued a Severe Thunderstorm Warning for our area Sunday afternoon. Utilities Kingston offers information so you know what to do in case of basement flooding, power outages and sewer overflows.
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Summer safety tips
July 14, 2020Health and safety is our number one priority. We want to share these summer safety tips from expert sources so that you and your family can be informed on every-day hazards.
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48 hours’ notice for technical services such as servicing and inspections
June 30, 2020Utilities Kingston would like to remind local contractors: we continue to require 48 hours’ notice for technical services such as servicing and inspections.
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Wishing you a safe Canada Day
June 29, 2020A reminder that time-of-use electricity rates changed on June 1 to a fixed price of 12.8 ¢/kWh for electricity consumed in any hour of the day, on any day of the week. Our office is closed on Wednesday, July 1.
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Postponed: Planned power outage set for University District July 8
June 29, 2020Utilities Kingston electricity customers in the University District area listed will be affected by a planned power outage on Wednesday, July 8, 2020.
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Electricity and gas customers can save on home cooling costs with the Smart Thermostat Program
June 29, 2020As you spend more time at home due to the COVID-19 pandemic, you may worry about increased cooling costs for your household. That’s why Utilities Kingston is reminding its customers about a Save on Energy Community Program that can help you save energy and money.
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Utilities Kingston 2019 annual reports: you can count on us!
June 18, 2020Utilities Kingston is sharing its 2019 online annual reports with our community.
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MyUtilities Portal unavailable
June 9, 2020Due to technical issues, the MyUtilities Customer Portal is currently unavailable and we apologize for the inconvenience. For information on your account, contact us as described in this article.
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Call before you dig to locate underground lines
June 5, 2020We remind residents who might be planning to dig anywhere on their property: make sure to contact Ontario One Call at least a week before you dig. It’s the law.
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Electricity rates changed on June 1
June 2, 2020Starting June 1, consumers on TOU pricing will pay a fixed price of 12.8 ¢/kWh, which the government refers to as the COVID-19 Recovery Rate, for electricity consumed in any hour of the day, on any day of the week until Oct. 31.
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Kingston Hydro website unavailable
May 29, 2020Please be advised that the Kingston Hydro website is currently unavailable. Our team is investigating a technical issue.
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Utilities Kingston is taking COVID-19 precautions while completing work in your neighbourhood
May 22, 2020Home and property-owners: see if Utilities Kingston is planning to conduct essential multi-utility capital construction in your neighbourhood this year.
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Wishing you a safe Victoria Day long weekend
May 12, 2020To provide assistance to electricity customers during the pandemic, time-of-use electricity rates will continue to be billed at the lowest price, known as the off-peak price, 24 hours a day, seven days a week. Our office is closed on Monday, May 18.
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Stop, look, live, and avoid deadly distractions: Powerline Safety Week is May 11-17
May 11, 2020May 11 to 17 is Powerline Safety Week, and the Electrical Safety Authority and Utilities Kingston are urging residents and contractors to combat deadly distractions by practicing three critical steps: stop, look and live.
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Residential, farm and small business customers continue to benefit from emergency electricity rate relief measure
May 6, 2020Today, the Government of Ontario announced that it is extending emergency electricity rate relief to families, farms and small businesses until May 31 during the COVID-19 pandemic Customers who pay time-of-use electricity rates will continue to be billed at the lowest price, known as the off-peak price, 24 hours a day, seven days a week.
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Customers: sign up to receive bills online in face of possible postal delays
May 4, 2020Utilities Kingston is urging our customers to sign up to receive their utility bills online. Avoid missing a bill during a postal delay. Canada Post is warning of delivery delays due to large volumes and safety measures as related to the COVID-19 pandemic.
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