Electricity news archive
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Utilities Kingston invites input on public safety awareness
January 21, 2020Utilities Kingston is conducting a telephone survey over the next six weeks in order to get input from the public on their understanding of electrical safety.
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Tips to stay safe during snow and strong winds this weekend
January 17, 2020With significant snow and strong wings expected this weekend, we would like to remind the public about how to stay safe during extreme weather.
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Utilities Kingston warns customers of phone scam
January 16, 2020Utilities Kingston is warning customers to beware of callers pretending to be from Utilities Kingston and demanding immediate payment for utilities. This is a scam.
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We’ve updated our privacy policy
January 15, 2020We take steps to protect personal information at all times and have updated our privacy policy, effective Jan. 15.
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You may receive a duplicated utilities bill this January
January 13, 2020Utilities Kingston recently issued 3,500 duplicated utilities bills. The affected bills were printed on Jan. 1 and 6. If you receive two identical utilities bills this month, you only need to pay this amount once.
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Heavy rains and ice build-up forecast: prepare with utility information
January 9, 2020A strong storm system is forecast for January 10 through 12 and is expected to bring rain and freezing rain to the region. Total amounts and form of precipitation are uncertain, but forecasts are calling for rainfall amounts of 25-55 mm+ as well as significant ice build-up.
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Utilities Kingston offers seasonal utility safety tips
January 3, 2020With the winter season upon us, Utilities Kingston is providing some important safety reminders about your gas, water and electrical services.
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Freezing rain: know what to do in a utility emergency
December 30, 2019Environment Canada has issued a freezing rain warning for our area with rain expected later today. We're sharing these tips to help protect your property during rain, freezing rain and milder temperatures.
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Utility rates change Jan. 1
December 20, 2019Learn about changes to your electricity, natural gas, water, wastewater and water heater rental bills, taking effect on Jan. 1, 2020.
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Holiday schedule and time-of-use pricing
December 16, 2019Our office will be closed Dec. 25, 26 and Jan. 1, and we close at noon on Dec. 24 and 31. On holidays, such as Christmas Day, Boxing Day and New Year's Day, you will be charged off-peak prices for the electricity commodity portion of your bill.
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Heavy rains forecast: prepare with utility information
December 13, 2019With up to 30 mm of rain forecast for Saturday, Dec. 14, Utilities Kingston offers information so you know what to do in case of basement flooding, power outages and sewer overflows.
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We are experiencing phone line issues
December 5, 2019We are experiencing phone line issues when calling the customer service line at 613-546-0000 and attempting to report utility emergencies by pressing 8 or saying ‘emergency’. We are working to resolve this issue as quickly as possible.
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Service Line Warranties of Canada to provide optional and voluntary emergency repair programs to local homeowners
November 29, 2019Utilities Kingston has entered into an agreement with Service Line Warranties of Canada to provide optional and voluntary service plans to residents in Kingston. Residential property owners will receive a reminder mailing from SLWC that includes our logo. We want to assure our customers that this offering is legitimate.
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Phone services have been restored
November 29, 2019***Update: Phone services have been restored. In case of a utility emergency in our service area, please call 613-546-1181.***
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High winds can cause outages and downed power lines
November 27, 2019Strong winds are expected to start this afternoon and continue overnight, with the potential to bring down tree limbs, cause isolated power outages and create traffic signal issues. Know what to do and who to contact in an emergency.
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Career opportunities not loading
November 26, 2019Due to technical issues with a third-party provider, career opportunities are currently not loading. The following website is affected: www.utilitieskingston.njoyn.com. Our provider is working to resolve the issue as quickly as possible.
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Make the right call to identify and report a utility emergency
November 22, 2019Utilities Kingston is urging residents: know your electricity provider so you know who to call in the event of a power outage or other electricity emergency. We are also concerned with residents reporting potentially life-threatening emergencies using email or social media.
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We are open to assist you on November 11
November 11, 2019Utilities Kingston remains open on Monday, November 11. Electricity prices are per the regular time-of-use schedule, as today is not an Ontario Energy Board designated holiday.
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Utilities Kingston sponsors Women of Powerline Technicians and encourages students to apply for a $1,000 bursary
November 6, 2019Utilities Kingston encourages students in a powerline technician program in Ontario to apply for a $1,000 bursary offered by the Women of Powerline Technicians organization, through our sponsorship.
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Website maintenance scheduled for Tuesday, Nov. 5
November 5, 2019Please be advised that our MyUtilities customer portal is scheduled for maintenance on Tuesday, Nov. 5. The website may not be available between 4-6 PM.
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Nov. 2 update on power restoration, traffic signals
November 2, 2019Our crews continue to restore power outages, which were caused by severe wind damage. At peak, 6,000 customers were without power. As of 9 AM today, 164 customers remain affected. All hands are on deck and we are prioritizing the work to restore power as safely and quickly as possible.
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Nov. 2 update on power restoration
November 2, 2019Our crews continue to restore power outages, which were caused by severe wind damage. At peak, 6,000 customers were without power. As of 5:30 PM today, less than 100 customers remain affected.
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Nov. 2 update on power restoration
November 2, 2019Our crews continue to restore power outages, which were caused by severe wind damage. At peak, 6,000 customers were without power. As of 8 PM today, less than 100 customers are affected.
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Storm update: November 1
November 1, 2019Our crews are responding to several outages in our service area due to wind damage. All hands are on deck and we are prioritizing the work to restore power as safely and quickly as possible. Thank you for your continued patience.
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Update on power restoration, traffic signals
November 1, 2019Our crews are responding to restore power outages and signalized intersections, which were affected by wind damage. At peak, 6,000 customers were without power. As of 4:30 PM today, 600 customers remain affected by power outages. All hands are on deck and we are prioritizing the work to restore power as safely and quickly as possible.
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Heavy rains and high winds forecast: prepare with utility information
October 30, 2019With up to 50 mm of rain forecast until Friday, and wind gusts up to 90 km/h, Utilities Kingston offers information so you know what to do in case of basement flooding, power outages and sewer overflows.
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Electricity prices and periods change on Nov. 1
October 29, 2019The Ontario Energy Board (OEB) is reminding households and small businesses that as of November 1, 2019, the time-of-use (TOU) prices and periods are changing.
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Utilities Kingston issues powerline safety reminder after unsanctioned street party
October 22, 2019Utilities Kingston is issuing a public safety reminder after reports of individuals grabbing and swinging from utility lines during an unsanctioned street party this past weekend. Additionally, a hydro service mast was physically pulled from a house, creating a public safety concern.
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Off-peak electricity prices in effect Thanksgiving Monday
October 7, 2019Electricity used on weekends and holidays is charged the off-peak price during both the winter and summer periods. On holidays, like Monday, Oct. 14 for Thanksgiving, you will be charged off-peak prices for the electricity commodity portion of your bill.
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We hope you enjoy our upgraded website!
September 24, 2019Utilities Kingston has launched an accessible, responsive version of our corporate website and we hope you enjoy it!
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Affordability Fund Trust: sign up today
September 23, 2019If the cost of energy-saving upgrades is out of reach, Ontario’s Affordability Fund Trust is here for you.
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Alert: be aware of texting scam
September 23, 2019Utilities Kingston and Kingston Hydro received numerous reports over the weekend from customers receiving suspicious text messages claiming to be from our utility. These texts are fraudulent.
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Sept. 10, 2019 is World Suicide Prevention Day
September 10, 2019Utilities Kingston is committed to supporting the mental health and wellness of our employees and community. Joining together is critical to preventing suicide.
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Water heater rentals: rent local and switch today
September 9, 2019When you rent your water heater from Utilities Kingston, you’re investing in our community. That’s because proceeds are reinvested locally, for initiatives like the City’s electric vehicle strategy.
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Planned power outages set for University and Sydenham Districts
September 2, 2019Electricity customers in the University and Sydenham Districts will be affected by a planned power outage on Tuesday, Sept. 17.
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Off-peak electricity prices in effect on Labour Day
August 29, 2019Electricity used on weekends and holidays is charged the off-peak price during both the winter and summer periods. On holidays, you will be charged off-peak prices for the electricity commodity portion of your bill.
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Providence Care Hospital high-performance construction saves enough energy to power 45 homes
August 28, 2019Providence Care Hospital is dedicated to energy efficiency! The hospital implemented various energy efficiency initiatives in the high performance construction of its new facility on King Street.
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Website maintenance scheduled for Monday, August 26
August 26, 2019Please be advised that our MyUtilities customer portal is scheduled for maintenance on the evening of Monday, August 26. The website will not be available for approximately one hour.
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Phone survey invites input on customer satisfaction
August 19, 2019Over the next month, contractor UtilityPULSE will be calling customers to conduct a satisfaction survey on behalf of Utilities Kingston.
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Moving can be chaos! Opening your account is easy
August 9, 2019There is so much to remember when moving in or out. Utilities Kingston wants to make your move as simple as possible.
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Website maintenance scheduled for Wednesday, August 7
August 7, 2019Please be advised that our MyUtilities customer portal is scheduled for maintenance this evening, Wed., August 7. The website will not be available for approximately 10 minutes.
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Off-peak electricity prices in effect on the Civic Holiday
July 29, 2019Electricity used on weekends and holidays is charged the off-peak price during both the Winter and Summer periods. On holidays, you will be charged off-peak prices for the electricity commodity portion of your bill.
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Service Line Warranties of Canada to provide emergency repair programs to local homeowners
July 15, 2019Service Line Warranties of Canada will be sending a mailing to residential property owners that includes the Utilities Kingston logo. We want to assure our customers that this offering is legitimate.
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Complete the Broadband survey and help close the internet access gap
July 11, 2019City of Kingston, Queen’s University and Utilities Kingston, in partnership with local research firm Limestone Analytics, invite residents to complete a survey on local residential broadband service.
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Utilities Kingston is sharing its 2018 online annual reports with the community
July 11, 2019See highlights from the "Serving with pride" reports and a brief video overview.
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Have your say about Kingston Hydro’s electricity plans from July 3-17
July 3, 2019Electricity customers - from July 3-17 we want your input on Kingston Hydro’s electricity plans by completing a 10-minute online survey.
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Off-peak electricity prices in effect on Canada Day
June 24, 2019Electricity used on weekends and holidays is charged the off-peak price during both the Winter and Summer periods. On holidays, you will be charged off-peak prices for the electricity commodity portion of your bill.
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Crews have restored two unplanned power outages
June 5, 2019Crews have restored two unplanned power outages in central Kingston this morning.
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#ygkHaveYourSay on Twitter and give feedback on electricity plans
June 3, 2019Join the conversation and give your feedback to our electricity plans from June 3-7 on Twitter. Just follow @utilitieskngstn and the #ygkHaveYourSay hashtag.
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Delays with epost bill delivery: sign up to receive utility bills via MyUtilities
May 24, 2019Due to a networking issue experienced by Utilities Kingston, customers who receive their utility bills via the Canada Post epost service may experience a delay in receiving their bill. Customers may wish to sign up to view and receive their utility bill online, using the MyUtilities customer portal.
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