Electricity news archive
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Wishing you a safe Thanksgiving: we are closed Monday
October 8, 2020A reminder that time-of-use electricity rates changed on June 1 to a fixed price of 12.8 ¢/kWh for electricity consumed in any hour of the day, on any day of the week until Oct. 31. Our office is closed on Monday, Oct. 12.
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Electricity rate plans: it's your choice!
October 5, 2020If you’re a residential or small business customer that pays Time-of-Use electricity prices, you can choose to switch to Tiered prices beginning November 1, 2020.
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Prioritizing mental health during Mental Illness Awareness Week
October 5, 2020Utilities Kingston encourages everyone in our community to take care of your mental wellness during this difficult time.
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How to access our services during COVID-19 pandemic
October 4, 2020Read some of the common reasons people visit in person, with instructions on what you can do instead.
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Water heater rentals: rent local and switch today
September 25, 2020When you rent your water heater from Utilities Kingston, you’re investing in our community. That’s because proceeds are re-invested locally to support climate actions and reduce our carbon footprint.
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Planned power outage on Weller Ave. to take place Sept. 16
September 11, 2020Reminder: customers in the Weller Avenue area are experiencing a planned power outage today from 9 AM to 3 PM. The outage is necessary for vegetation management, to help ensure the continued reliability of electricity services. We thank you for your patience and understanding.
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Beware of phone calls asking for banking information
September 9, 2020Utilities Kingston is warning customers to beware of callers requesting banking or other personal information.
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Wishing you a safe Labour Day: we are closed Monday
September 3, 2020A reminder that time-of-use electricity rates changed on June 1 to a fixed price of 12.8 ¢/kWh for electricity consumed in any hour of the day, on any day of the week. Our office is closed on Monday, Sept. 7.
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You can count on us! Progress in your neighbourhood
September 1, 2020Throughout the pandemic, our teams from multiple departments have been hard at work, and we continue to provide Kingston with safe and reliable core utility services. We wanted to provide an update on completed and in-progress projects. You can count on us!
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COVID-19 Energy Assistance Program available to small businesses and charitable organizations experiencing pandemic-related hardships
August 31, 2020We are now delivering the COVID-19 Energy Assistance Program for Small Business or CEAP-SB, funded by the Government of Ontario.
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Moving can be chaos! Utilities Kingston understands
August 14, 2020There is so much to remember when moving in or out. Utilities Kingston wants to make your move as simple as possible. Open or close an account with us online at your convenience, any time, any day. Our online self-service form works nicely from any device.
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Apply to the COVID-19 Energy Assistance Program
July 30, 2020Utilities Kingston is now delivering the COVID-19 Energy Assistance Program, funded by the Government of Ontario.
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Wishing you a safe Civic Holiday
July 30, 2020A reminder that time-of-use electricity rates changed on June 1 to a fixed price of 12.8 ¢/kWh for electricity consumed in any hour of the day, on any day of the week. Our office is closed on Monday, Aug. 3.
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Affordability Fund Trust: apply by July 31
July 22, 2020Staying at home more during COVID-19 can put pressure on your electricity bill. If the cost of energy-saving upgrades is out of reach, Ontario’s AffordAbility Fund Trust is here for you.
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Heavy rains and strong winds: prepare with utility information
July 19, 2020Environment Canada has issued a Severe Thunderstorm Warning for our area Sunday afternoon. Utilities Kingston offers information so you know what to do in case of basement flooding, power outages and sewer overflows.
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Summer safety tips
July 14, 2020Health and safety is our number one priority. We want to share these summer safety tips from expert sources so that you and your family can be informed on every-day hazards.
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48 hours’ notice for technical services such as servicing and inspections
June 30, 2020Utilities Kingston would like to remind local contractors: we continue to require 48 hours’ notice for technical services such as servicing and inspections.
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Wishing you a safe Canada Day
June 29, 2020A reminder that time-of-use electricity rates changed on June 1 to a fixed price of 12.8 ¢/kWh for electricity consumed in any hour of the day, on any day of the week. Our office is closed on Wednesday, July 1.
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Postponed: Planned power outage set for University District July 8
June 29, 2020Utilities Kingston electricity customers in the University District area listed will be affected by a planned power outage on Wednesday, July 8, 2020.
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Electricity and gas customers can save on home cooling costs with the Smart Thermostat Program
June 29, 2020As you spend more time at home due to the COVID-19 pandemic, you may worry about increased cooling costs for your household. That’s why Utilities Kingston is reminding its customers about a Save on Energy Community Program that can help you save energy and money.
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Utilities Kingston 2019 annual reports: you can count on us!
June 18, 2020Utilities Kingston is sharing its 2019 online annual reports with our community.
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MyUtilities Portal unavailable
June 9, 2020Due to technical issues, the MyUtilities Customer Portal is currently unavailable and we apologize for the inconvenience. For information on your account, contact us as described in this article.
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Call before you dig to locate underground lines
June 5, 2020We remind residents who might be planning to dig anywhere on their property: make sure to contact Ontario One Call at least a week before you dig. It’s the law.
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Electricity rates changed on June 1
June 2, 2020Starting June 1, consumers on TOU pricing will pay a fixed price of 12.8 ¢/kWh, which the government refers to as the COVID-19 Recovery Rate, for electricity consumed in any hour of the day, on any day of the week until Oct. 31.
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Kingston Hydro website unavailable
May 29, 2020Please be advised that the Kingston Hydro website is currently unavailable. Our team is investigating a technical issue.
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Utilities Kingston is taking COVID-19 precautions while completing work in your neighbourhood
May 22, 2020Home and property-owners: see if Utilities Kingston is planning to conduct essential multi-utility capital construction in your neighbourhood this year.
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Wishing you a safe Victoria Day long weekend
May 12, 2020To provide assistance to electricity customers during the pandemic, time-of-use electricity rates will continue to be billed at the lowest price, known as the off-peak price, 24 hours a day, seven days a week. Our office is closed on Monday, May 18.
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Stop, look, live, and avoid deadly distractions: Powerline Safety Week is May 11-17
May 11, 2020May 11 to 17 is Powerline Safety Week, and the Electrical Safety Authority and Utilities Kingston are urging residents and contractors to combat deadly distractions by practicing three critical steps: stop, look and live.
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Residential, farm and small business customers continue to benefit from emergency electricity rate relief measure
May 6, 2020Today, the Government of Ontario announced that it is extending emergency electricity rate relief to families, farms and small businesses until May 31 during the COVID-19 pandemic Customers who pay time-of-use electricity rates will continue to be billed at the lowest price, known as the off-peak price, 24 hours a day, seven days a week.
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Customers: sign up to receive bills online in face of possible postal delays
May 4, 2020Utilities Kingston is urging our customers to sign up to receive their utility bills online. Avoid missing a bill during a postal delay. Canada Post is warning of delivery delays due to large volumes and safety measures as related to the COVID-19 pandemic.
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Heavy rains: prepare with utility information
April 29, 2020We are expecting heavy rainfall in Kingston, beginning Wednesday and continuing until Friday. Utilities Kingston offers information so you know what to do in case of basement flooding, power outages and sewer overflows.
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Utilities Kingston warns customers of phone scam
April 29, 2020Utilities Kingston is warning customers to beware of callers pretending to be from Utilities Kingston and demanding immediate payment for utilities. This is a scam. Several customers have reported this activity that is also affecting other utilities across Ontario.
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Tuesday, April 28 is the National Day of Mourning
April 27, 2020April 28 is dedicated to remembering those who have lost their lives, or suffered injury or illness due to a work-related tragedy. We also take time to recognize the many families and friends who have been deeply affected.
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MyUtilities: maintenance scheduled April 24-27
April 24, 2020Please be advised that the MyUtilities customer portal is scheduled for maintenance from noon on April 24 to noon on April 26. The portal will remain available during this work, but may experience momentary disruptions.
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How to avoid building large utility balances that you have to pay later
April 22, 2020To better serve our community during this difficult time, Utilities Kingston has created a convenient online payment-assistance request form for customers. We are offering support to help you avoid building large balances that you will have to pay later.
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Earth Day: Utilities Kingston promotes energy-efficiency program as a climate action
April 20, 2020A smart thermostat helps you conserve the energy used to heat or cool your home, and is one way residents can take climate action. Earth Day, celebrated yearly on April 22, promotes events held worldwide to demonstrate support for environmental protection.
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Moving can be chaos! Utilities Kingston understands
April 14, 2020There is so much to remember when moving in or out. Utilities Kingston wants to make your move as simple as possible. Open or close an account with us online at your convenience, any time, any day. Our online self-service form works nicely from any device.
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Wishing Kingston a happy and healthy Easter weekend
April 9, 2020We’re wishing our community and all our employees good health and wellness this Easter weekend. To provide assistance to electricity customers during the pandemic, time-of-use electricity rates are currently always at the lowest rate. Our office is closed Friday through Monday.
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Planned power outage set for University District
April 8, 2020Utilities Kingston electricity customers in the University District and nearby areas will be affected by a planned power outage on Wednesday, April 15.
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Working together to ensure the reliability of core utility services
March 31, 2020As Utilities Kingston takes steps to ensure the continued reliability of core utility services, the local utility company reminds residents about the need to work together during this difficult time.
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Message for our customers on Time-of-use pricing
March 24, 2020In response to the outbreak of COVID-19, the Government of Ontario issued an Emergency Order under the Emergency Management and Civil Protection Act. As a result, starting on March 24, 2020 residential and small business customers on time-of-use (TOU) pricing will pay 10.1 ¢/kWh no matter what time of day the electricity is consumed.
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Helping customers and offering assistance
March 20, 2020We at Utilities Kingston recognize that this is a difficult time for our community and are letting our customers know: we’re here to support you. If you are concerned about paying your bill, experiencing hardship, or have been impacted by the COVID-19 pandemic, please call us to discuss extended bill payment options and financial assistance programs.
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How to access our services during COVID-19 pandemic
March 19, 2020To help contain the spread of COVID-19 in our community, access to our main office at 85 Lappan’s Lane is now restricted. Read some of the common reasons people visit in person, with instructions on what you can do instead.
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Utilities Kingston remains committed to reliable multi-utility services
March 18, 2020As Utilities Kingston suspends non-critical programs and services, the utility company reassures its customers: we will continue to provide the level of reliable water, wastewater, natural gas, electricity and broadband networking services that you expect from us.
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Non-critical programs and services suspended to protect health and safety
March 17, 2020To help protect the health and safety of employees, and ensure the reliability of critical utility services, Utilities Kingston is suspending non-critical programs and services, until further notice.
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An update to our customers on COVID-19
March 16, 2020We recognize this is a very uncertain and difficult time for our community and assure our customers: we are committed to the continued reliability of critical utility services.
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CANCELLED: 2020 Safety Days and Wellness Fair
March 11, 2020Utilities Kingston is acting on a recommendation from KFL&A Public Health to cancel our Safety Days event. This measure is to help prevent the spread of COVID-19 to our community and our workplace.
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POSTPONED: Planned power outages set for University District and Alwington area
March 10, 2020To help relieve some hardship for our customers during this uncertain and difficult time, Utilities Kingston is postponing any non-essential planned power outages. This includes the wide area outage planned for tree trimming in the University District and Alwington area on March 22.
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Water heater rentals: rent local and switch today
March 10, 2020When you rent your water heater from Utilities Kingston, you’re investing in our community. That’s because proceeds are re-invested locally to support climate actions and reduce our carbon footprint.
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March 8 is International Women’s Day
March 6, 2020We appreciate all employees for their valued contributions. Whether in a skilled trade, administration or management, we empower women in their careers. On March 8, join us by recognizing International Women’s Day.
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