Electricity news archive
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Make the right call to identify and report a utility emergency
April 4, 2024Utilities Kingston is urging residents: know your electricity provider so you know who to call in the event of a power outage or other electricity emergency. We are also concerned with residents reporting potentially life-threatening emergencies using email or social media.
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Weatherproof your home with Flood Facts and Preventative Plumbing
April 1, 2024Basements are at an increased risk of flooding during heavy spring rains. Use our flood facts and tips to protect your property this spring.
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Utilities Kingston is proud to offer water heater rentals
March 28, 2024Utilities Kingston is proud to provide customers with a water heater rental program. Offering high-quality and energy-efficient water heaters at a low monthly price, the proceeds are re-invested locally to support climate actions and reduce our carbon footprint.
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April is Dig Safe Month: call or click before you dig!
March 28, 2024Planning to dig anywhere on your property? Some underground cables or lines are just below the surface, and we’re asking you to put safety first. Contact Ontario One Call at least one week before you dig. It’s the law.
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Wishing Kingston a safe and healthy Easter weekend
March 22, 2024We’re wishing our community and all our employee's good health and wellness this Easter weekend.
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Crews on scene of watermain break at Sydenham Road
March 14, 2024Crews are responding to a watermain break at Sydenham Road (Crossfield Avenue to Princess Street) and working to resolve the issue as quickly as possible.
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Utilities Kingston invites public to learn more about the proposed Kingston Regional Biosolids & Biogas Facility
March 14, 2024Utilities Kingston invites community members to learn more about the Kingston Regional Biosolids & Biogas Facility project.
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#InspireInclusion on International Women's Day 2024
March 6, 2024International Women’s Day (IWD)celebrates the achievements of women and calls for gender parity. It’s a day to take some time to imagine a world free of bias, stereotypes, and discrimination. A world that's diverse, equitable, and inclusive. A world where difference is valued and celebrated.
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Trouble paying your utility bill? We can help
March 5, 2024For customers who are having difficulties paying their utility bills, Utilities Kingston has several ways to help. If you, or someone you know, are having difficulties paying utility bills, please consider the following assistance.
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March is Fraud Prevention Month
March 1, 2024March is Fraud Prevention Month and Utilities Kingston is sharing tips to help protect residents and businesses from utility scams.
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Pink Shirt Day is February 28
February 26, 2024The last Wednesday in February each year is recognized as Pink Shirt Day. Pink Shirt Day creates a more inclusive world by raising awareness for bullying prevention and creating safe environments for children and youth.
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Sewer cross bores: call before clearing a sewer line
February 23, 2024Natural gas lines can sometimes intersect with sewer lines beyond the outside wall of your home or building, which is known as a cross bore. In these cases, clearing a blocked sewer line with motorized or water-jetting equipment could damage the natural gas line and lead to a gas leak, creating an immediate safety risk for you and others.
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Register online for 2024 Safety Days by March 14, 2024
February 15, 2024Join the City of Kingston and Utilities Kingston for the award-winning Safety Days from March 21-22, 2024, from 7:30 a.m. to 4:30 p.m. at the Portsmouth Olympic Harbour.
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Wishing you a safe and happy Family Day: we are closed Monday
February 13, 2024We wish everyone in our community a safe and happy Family Day! Our office is closed on Monday, February 19.
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February is Black History Month
February 1, 2024Every February, people in Canada celebrate Black History Month. The month is dedicated to highlighting the many achievements and contributions of Black Canadians and their communities who, throughout history, have done so much to make Canada a culturally diverse, compassionate, and prosperous country.
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Crews on scene of watermain break at Sydenham Road
January 31, 2024Crews are responding to a watermain break at Sydenham Road (between 951 Sydenham Road and Princess Street).
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Utilities Kingston offers seasonal utility safety tips
January 26, 2024With the winter season in full swing, Utilities Kingston is providing some important safety reminders about your gas, water, and electrical services. If you have a concern about your utilities, and you are located in our service area, please call our 24-hour line at 613-546-1181.
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Let’s create real change: Bell Let’s Talk Day is Jan. 24
January 23, 2024Bell Let’s Talk Day is January 24, 2024. We are joining in and committing to take meaningful action to create positive change.
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We are experiencing phone line issues
January 22, 2024We are experiencing phone line issues and are working to resolve them as quickly as possible. If you need to reach us about a serious or potentially life-threatening utility emergency such as a natural gas leak or downed power line, our “emergency” option is still working in our system options, or call 9-1-1 immediately.
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Utilities Kingston warns realtors and recent home buyers of phone and text scam
January 19, 2024Utilities Kingston is warning customers to beware of phone calls and text messages pretending to be from Utilities Kingston or Kingston Hydro and demanding payment for utilities. This is a scam. Several customers have reported this activity.
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Data Privacy Week is Jan. 21-27: here’s how we protect your privacy
January 19, 2024Data Privacy Week is Jan. 21-27! As a Data Privacy Champion, Utilities Kingston is reaffirming our commitment to respecting your privacy. You can count on us!
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We’re working to resolve issues with delays to our email service requests
January 11, 2024Please be advised that we are working to resolve the delays in receiving email service requests that are sent to the info@utilitieskingston.com email address. We apologize for any inconvenience.
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Winter weather alerts: prepare with utility information
January 9, 2024Environment Canada has issued winter weather alerts for our area, with a total snowfall accumulation of five to 10 centimetres and 20 to 35 centimetres of rainfall beginning this afternoon through this evening. With active weather in the forecast, we would like to remind the public about the following safety tips.
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Our holiday hours
December 18, 2023Our office will be closed on Dec. 25, 26, and Jan. 1, and we close at noon on Dec. 22 and 29.
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Utility rates are changing January 1, 2024
December 14, 2023Learn about changes to your electricity, natural gas, water and wastewater rates, taking effect on January 1, 2024.
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Water heater rental rates are changing February 1, 2024
December 12, 2023In March 2023, the council of the City of Kingston approved a new rate schedule for the appliance rental business and authorized Utilities Kingston to update those rates in response to the competitive marketplace.
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Human Rights Day is December 10
December 7, 2023December 10, 2023, marks the 75th anniversary of the Universal Declaration of Human Rights (UDHR).
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International Day of Persons with Disabilities is December 3
December 1, 2023The International Day of Persons with Disabilities takes place on December 3 each year. This day aims to promote the rights and well-being of people with disabilities and raise awareness about the challenges they face. It provides an opportunity to celebrate the achievements of persons with disabilities and advocate for their inclusion in all aspects of society.
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Enter to win a smart thermostat during ‘Home Heating Week’ Nov. 27 - Dec. 1
November 22, 2023Join Utilities Kingston during Home Heating Week on Nov. 27 - Dec. 1. Get expert tips, tricks, and ideas to keep your home comfortable and energy-efficient during the colder months, while managing your heating costs all winter long. Plus, enter a draw for a Google Nest smart thermostat.
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Don’t take the risk. Don’t assume your excavator has contacted Ontario One Call before they start digging
November 16, 2023Home and property owners, are you hiring a contractor to dig on your property? Don’t assume your excavator contacts Ontario One Call before they start digging.
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Website maintenance scheduled for Thursday, Nov. 9
November 9, 2023Please be advised that our websites are scheduled for maintenance from 9-11 p.m. on Thursday, Nov. 9. The websites will be unavailable during this work.
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Lest we forget
November 6, 2023Every year on November 11, Canadians pause in a moment of silence to honour and remember those who have served, and continue to serve Canada during times of war, conflict and peace.
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MyUtilities unavailable October 31 due to planned maintenance
October 30, 2023Due to planned maintenance to the MyUtilities Customer Portal, it will be unavailable on Tuesday, October 31 from 9 AM to 12 PM. We apologize for the inconvenience.
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Loss of supply causes wide-spread power outage
October 25, 2023A power outage is affecting electricity customers in Central Kingston, caused by the loss of supply from the provincial transmission system. Hydro One is aware of the issue and will restore power as quickly as possible. Thank you for your patience.
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Electricity prices, periods and tiers for November 1
October 24, 2023The Ontario Energy Board (OEB) announced today that electricity prices under the Regulated Price Plan (RPP) for households, small businesses, and farms will increase as of November 1, 2023.
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Implementation of deferred 2023 charges for bulk water usage and wastewater disposal
October 20, 2023On October 17, Kingston City Council approved the implementation of charges related to By-Law Number 2012-22.
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World Mental Health Day is October 10
October 11, 2023October 10, 2023, is World Mental Health Day with the theme ‘Mental Health is a Universal Human Right.’ This year, the campaign raises awareness about the importance of mental health as an indispensable universal human right, with the vision of fostering a world that values and nurtures the well-being of all.
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International Day of the Girl Child is October 11
October 11, 2023October 11 is the International Day of the Girl Child, a day dedicated to celebrating the voices and power of girls, championing their rights worldwide and reflecting on the challenges they continue to face because of their gender.
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We are experiencing phone line issues
October 5, 2023We are experiencing phone line issues and are working to resolve them as quickly as possible. If you need to reach us about a serious or potentially life-threatening utility emergency such as a natural gas leak or downed power line, call 9-1-1 immediately.
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We need your input! Utilities Kingston to call electricity customers
October 2, 2023Over the next ten days, Utilities Kingston will call some of its electricity customers to conduct a satisfaction survey. The phone calls, from Innovative Research Group, will start this week and Utilities Kingston wants people to know these phone calls and questions are legitimate and authorized.
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It’s Cyber Security Awareness Month!
October 2, 2023October is Cyber Security Awareness Month (Cyber Month) in Canada, and we are proud to be a Get Cyber Safe champion working to help Canadians stay safe online. Cyber Month is an important time to reflect, as individuals and as an organization, on how we can protect ourselves and our loved ones online.
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October is Women’s History Month in Canada
October 2, 2023Women's History Month is a time to recognize and celebrate the contributions and achievements of women and girls throughout Canadian history.
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Customer service change will expand our commitment to customer experience
September 22, 2023An 11-member customer service group will soon be transitioning to Utilities Kingston, to further enhance the level of customer service provided to our community.
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Utilities Kingston warns realtors and recent home buyers of phone and text scam
September 19, 2023We are warning customers to beware of callers pretending to be from Utilities Kingston or Kingston Hydro and demanding payment for utilities.
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Notice of Commencement: Kingston Regional Biosolids & Biogas Facility
September 19, 2023Utilities Kingston is initiating a Schedule C Municipal Class Environmental Assessment (Class EA) for a combined biosolids and food waste processing facility at Knox Farm. This is a municipally-owned property, located off Perth Road, just northwest of the Highway 401 and Division Street interchange in the City of Kingston.
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Utilities Kingston supports advanced compressed air energy storage project
September 13, 2023As an active participant in Ontario’s energy transition, Utilities Kingston is supporting a long-duration energy storage project that would store electricity to be used in meeting peak demand.
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Utilities Kingston creates Sustainability and Climate Action Branch
September 11, 2023In our commitment to environmental protection, we have created a Sustainability and Climate Action branch. This organizational change will position us to deliver on our strategic goal to support the City of Kingston as a climate action leader.
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We're working to resolve issues with our power outage map
September 5, 2023Please be advised that we are working to resolve technical issues with our power outage map, and the service is currently not available.
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Power outage September 5
September 5, 2023Hydro One crews are responding to an outage on their transmission system affecting customers in the eastern region of the city.
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Planned power outage set for CFB Kingston and Barriefield Village
September 5, 2023Electricity customers in the CFB Kingston and Barriefield Village areas will be affected by a planned power outage on Saturday, September 9.
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