Electricity news archive
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Maintenance to impact power outage map on Tuesday, December 7
December 6, 2021Please be advised that, due to software maintenance, our power outage map may not be available between 11 AM and 12 noon, on Tuesday, December 7.
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Natural gas customers: apply for a $100 credit when you purchase and install a smart thermostat
December 3, 2021This program is for residential customers who receive natural gas services from Utilities Kingston.
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Make the right call to identify and report a utility emergency
November 19, 2021Utilities Kingston is urging residents: know your electricity provider so you know who to call in the event of a power outage or other electricity emergency. We are also concerned with residents reporting potentially life-threatening emergencies using email or social media.
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We will be open to assist you on November 11
November 4, 2021Every year on November 11, we pause in a moment of silence to honour and remember those who have served, and continue to serve Canada during times of war, conflict and peace. Utilities Kingston remains open on Thursday, November 11.
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Planned maintenance to impact power outage and sewer overflow maps
November 3, 2021On Saturday, November 6, from 3 to 3:30 a.m., the Utilities Kingston power outage and real-time sewer overflow monitoring maps will be impacted by planned maintenance.
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Help to manage your home heating bills this winter
October 29, 2021As energy prices increase around the world due to the resurgence of the economy, and with the heating season on our doorstep, we’re helping our customers better manage their energy bills.
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Electricity prices, periods and tiers for November 1
October 28, 2021The Ontario Energy Board (OEB) announced today that electricity prices for households and small businesses will not change as of November 1, 2021 under the Regulated Price Plan. The winter Time-of-Use hours and the change in the Tier threshold for residential customers on Tiered pricing will take effect November 1 as usual.
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Powerline safety reminder issued as City prepares to respond to illegal gatherings
October 22, 2021As municipal and community partners prepare to respond to reports of additional illegal gatherings planned for this weekend, we are issuing a public safety reminder to stay off roof tops, vehicles and trees, and well away from powerlines.
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Life happens online, with Cyber Security Awareness Month
October 21, 2021Cyber Security Awareness Month is an internationally recognized campaign held each October to help the public learn more about the importance of cyber security.
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Questions about your first bill? We have answers!
October 19, 2021Did you recently move and open a new utilities account? Read this article to find answers to questions about your first bill.
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Maintenance to impact power outage map on Sunday, October 17
October 16, 2021Please be advised that, due to software maintenance, our power outage map will not be available at 6 AM on Sunday, October 17.
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Beware of callers offering in-home appointments for energy rebates
October 14, 2021Utilities Kingston is now receiving reports from concerned residents about apparent scammers, calling to offer energy rebates.
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David Fell to become Utilities Kingston’s new President & CEO
October 14, 2021Utilities Kingston is pleased to announce its new President and CEO, David Fell. Beginning on Jan. 17, 2022, Fell will lead Utilities Kingston in its mission: to manage, operate and maintain community infrastructure, delivering safe, reliable services and a personal customer experience.
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Resolved - We are experiencing phone line issues
October 9, 2021Resolved - We are experiencing phone line issues and are working to resolve them as quickly as possible. If you need to reach us about a utility emergency, call 613-546-1181 and type ext. 2151 at any time. Our customer service line at 613-546-0000 and our emergency line at 613-546-1181 are impacted when attempting to report utility emergencies using our voice recognition service.
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Wishing you a safe Thanksgiving: we are closed Monday
October 7, 2021Customers on Time-of-Use electricity pricing will be charged off-peak prices for the electricity commodity portion of the bill on Monday, Oct. 11 and our office is closed on Monday.
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Planned voice system outage after business hours on October 7
October 5, 2021Calls placed to 613-546-0000 or our 24-hour emergency line at 613-546-1181 after hours will be redirected to our call service. Report serious or life-threatening emergencies to 911
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Prioritizing mental health during Mental Illness Awareness Week
October 4, 2021Utilities Kingston encourages everyone in our community to take care of your mental wellness during this difficult time.
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Honouring the National Day for Truth and Reconciliation
September 30, 2021Today, we honour the National Day for Truth and Reconciliation. We encourage our employees and community to find ways to honour the shared path of reconciliation.
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We are open to assist you on September 30
September 24, 2021Utilities Kingston will remain open on Thursday, September 30, and we look forward to assisting you.
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Utilities Kingston issues powerline safety reminder after unsanctioned street party
September 8, 2021We are issuing a public safety reminder to always stay away from powerlines after reports of individuals climbing streetlight poles – close to powerlines - during an unsanctioned street party this past weekend.
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Restored: Planned maintenance on power outage map Sept. 7
September 2, 2021On Tuesday, Sept. 7 between 9:30-10:30 a.m., the Utilities Kingston power outage map will be unavailable, due to planned maintenance.
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Wishing you a safe Labour Day: we are closed Monday
September 1, 2021Customers on Time-of-Use electricity pricing will be charged off-peak prices for the electricity commodity portion of the bill on Monday, Sept. 6. Our office is closed on Monday, Sept. 6.
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Are you satisfied? We're calling electricity customers for input
August 17, 2021Over the next month, contractor UtilityPULSE will be calling customers to conduct a satisfaction survey on behalf of Utilities Kingston.
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Moving can be chaos! Opening your account is easy
August 16, 2021There is so much to remember when moving in or out. We want to make your move as simple as possible.
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MyUtilities unavailable July 29, 6-8 PM, due to planned maintenance
July 27, 2021Due to planned maintenance to the MyUtilities Customer Portal, it will be unavailable on Thursday, July 29 from 6-8 PM. We apologize for the inconvenience.
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Happy Civic Holiday! Electricity prices are off peak on August 2
July 26, 2021On the Civic Holiday, Monday, August 2, customers on Time-of-Use electricity pricing will be charged off-peak prices for the electricity commodity portion of the bill.
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COVID-19 Energy Assistance Program applications are now closed
July 22, 2021Utilities Kingston is no longer accepting applications for natural gas and electricity funding for CEAP and CEAP-Small Business. The Ontario Energy Board has advised that the Ministry of Energy confirmed no additional funding would be provided for CEAP or CEAP-SB.
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Power outage set on Princess Street in city central for necessary maintenance identified using infrared scanning
July 20, 2021Electricity customers on Princess Street between Macdonnell and Tower Streets will be affected by a power outage on Wednesday, July 21.
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Summer safety tips for you and your family
July 16, 2021Health and safety is our number one priority. We want to share these summer safety tips from expert sources so that you and your family can be informed on every-day hazards.
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RESTORED: Crews are responding to a power outage in downtown, central and north Kingston
July 13, 2021Crews are investigating a large power outage in downtown, central and north Kingston, impacting approximately 7900 customers.
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Heavy rains and thunderstorms: prepare with utility information
July 8, 2021Environment Canada has issued a special weather statement for Kingston due to thunderstorms with heavy rainfall of 30 to 50 mm in the forecast for today. We are reminding residents of steps you can take to protect your property from the risk of flooding and sewer back-ups, or in case of power outages.
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Time-of-use prices off-peak Canada Day, and we’re closed July 1-2
June 30, 2021On Canada Day, Thursday July 1, customers on Time-of-Use electricity pricing will be charged off-peak prices for the electricity commodity portion of the bill. Our office is closed on Thursday, July 1 and Friday, July 2.
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Water and sewer project on Front Road and King Street West: saving energy, reducing sewer overflows and supporting growth & development
June 30, 2021Utilities Kingston is embarking on a large, phased, multi-year project to improve water and sewer infrastructure in the community.
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Our strategic plan for 2021-2025
June 28, 2021We are pleased to share our five-year strategic plan, for 2021-2025.
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New Highway 15 water main will help meet demand and ensure fire protection
June 25, 2021The project will begin in June 2021 and continue until the end of the year. It will ensure the continued reliability of water services, meeting demand and ensuring fire protection, as development increases in the area.
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Hydro One power outage will not affect our electricity customers
June 25, 2021Utilities Kingston customers are not affected by the Hydro One planned power outage that will take place on Sunday, June 27.
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RESTORED: Planned maintenance on power outage map June 22
June 18, 2021On Tuesday, June 22 from 10:30-12:30 p.m., the Utilities Kingston power outage map will be unavailable, due to planned maintenance.
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Utilities Kingston 2020 annual reports: you can count on us!
June 18, 2021We are pleased to share our 2020 online annual reports with our community.
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Struggling to pay bills? Apply to COVID-19 Energy Assistance Programs
May 27, 2021The programs provide an on-bill credit to eligible residential, small business and charitable organization energy customers who have experienced hardships as a direct result of the COVID-19 pandemic. Utilities Kingston is now delivering these programs to support our customers through this difficult time.
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Mixing valves: information on repairs and replacements
May 26, 2021We pride ourselves on fast and reliable water heater service. When you call for service, it’s our priority to respond to calls within 24 hours. Our representative will ask you a few questions related to both your water heater and the separate mixing valve plumbing device. Providing accurate responses to these questions will help facilitate a timely repair.
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Wishing you a safe Victoria Day long weekend
May 19, 2021Customers on Time-of-Use electricity pricing will be charged off-peak prices for the electricity commodity portion of the bill on Monday, May 24. Our office is also closed on that day.
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Working outdoors? Utilities Kingston and Electrical Safety Authority remind homeowners to avoid deadly distractions
May 14, 2021May 17-23 is Powerline Safety Week, and Utilities Kingston is partnering with the Electrical Safety Authority in urging Kingston homeowners to avoid deadly distractions by practicing three critical steps: stop, look, and live.
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COVID-19 Energy Assistance Program changes to help more people, businesses and charitable organizations
May 6, 2021As of January 14, 2021, changes are in place to the COVID-19 Energy Assistance Program eligibility criteria for residents, small businesses and charitable organizations, so that more customers may qualify for these programs.
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New electricity prices and periods take effect May 1
April 30, 2021The Ontario Energy Board announced new electricity prices and Time-of-use periods for households and small businesses, effective May 1.
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Wednesday, April 28 is the National Day of Mourning
April 27, 2021Pause. Reflect. Remember. At 11 AM on April 28, we will honour workers who have died, were injured, or became ill from their job.
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Utilities Kingston is taking COVID-19 precautions while completing work in your neighbourhood
April 23, 2021Home and property-owners: see if Utilities Kingston is planning to conduct essential multi-utility capital construction in your neighbourhood this year.
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MyUtilities got an upgrade!
April 15, 2021Next time you log into MyUtilities, you’ll notice some enhancements. An upgrade to our customer portal was completed overnight.
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Moving can be chaos! Utilities Kingston understands
April 13, 2021There is so much to remember when moving in or out. Utilities Kingston wants to make your move as simple as possible. Open or close an account with us online at your convenience, any time, any day. Our online self-service form works nicely from any device.
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MyUtilities: maintenance scheduled April 14-15
April 12, 2021Due to planned upgrades to the MyUtilities Customer Portal, it will be unavailable from 12 PM on Wednesday, April 14 to 8 AM on Thursday, April 15.
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April is Dig Safe Month: call or click before you dig!
March 31, 2021To mark Dig Safe Month, we remind residents who might be planning to dig anywhere on their property: contact Ontario One Call at least a week before you dig. It’s the law.
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