Make the right call to identify and report a utility emergency
Utilities Kingston is urging residents to know their energy provider, so they know who to call in the event of a natural gas or electricity emergency. The utility company is also concerned with residents reporting potentially life-threatening emergencies using email or social media.
Who provides your electricity?
In the event of a power outage or electricity emergency:
- Utilities Kingston customers – check UtilitiesKingston.com/Outages or call 613-546-1181 anytime.
- Hydro One customers - report an outage by texting 92887 (WATTS), through the company's outage map at HydroOne.com/StormCentre, or by calling 1-800-434-1235.
- Eastern Ontario Power customers – call 1-844-701-9473.
To see if you are in Utilities Kingston’s service area, use the address look-up at UtilitiesKingston.com/MultiUtility/ServiceAreas. Utilities Kingston’s electricity customers are in Central Kingston, Barriefield, and CFB Kingston.
If you are not in Utilities Kingston’s area, to find your provider, check your electricity bill or view a map of electricity service areas in Kingston, available at the link above.
Who provides your natural gas?
In the event of a natural gas leak:
- Utilities Kingston customers in central Kingston, call us immediately from outside, at 613-546-1181, extension 2151.
- Enbridge Gas customers in east and west Kingston, call 1-866-763-5427.
Don't do anything that could create a spark – don’t switch a light on or off, and don’t use cell phones or lighters and matches, for example. Keep clear of the area and don’t start any motors or motor vehicles near the area of the suspected gas leak.
To see if you are in Utilities Kingston’s service area, use the address look-up at UtilitiesKingston.com/MultiUtility/ServiceAreas.
If you are not in Utilities Kingston’s area, then your natural gas provider is Enbridge.
Always call to report a utility emergency
Utility issues could create a serious safety hazard. Always call – and NEVER email or use social media – to report a utility emergency:
- If you see a downed power line or other life-threatening situation, call your electricity provider’s emergency line or 9-1-1.
- Tree branches on power lines, open utility boxes, and damaged hydro poles could all create serious safety risks and should be immediately reported. Call the electricity provider for your area. (See above for a list of who to call. .
- If your carbon monoxide (CO) alarm sounds and you or other occupants suffer from symptoms of CO poisoning, call 9-1-1.
Learn how to prepare for – and prevent – utility issues and emergencies at UtilitiesKingston.com.