If you've received an unusual phone call lately, you're not alone - several customers have reported similar experiences with individuals pretending to be from Utilities Kingston.

Sadly, these calls highlight a growing issue that impacts a wide range of organizations and their customers. Scammers are increasingly using calls and texts to collect personal information and trick you into signing up for unnecessary appointments.

If something feels off, just give us a call

We don’t make sales calls. You won’t find us knocking on doors or calling you out of the blue to sell appliances. We only reach out when it’s planned and if you initiated the water heater rental service.

If you receive a call claiming to be from Utilities Kingston and you're unsure, hang up and reach out to our customer service team at 613-546-1181. And always remember - never share personal information, including Utilities Kingston account or credit card account numbers, over the phone.

What can you do?

• Report any suspicious incidents to the Canadian Anti-Fraud Centre at 1-888-495-8501. They collect information on fraud and work closely with police to tackle these crimes.
• If you get a suspicious call from someone claiming to represent Utilities Kingston, hang up and let us know. Our customer service representatives are available Monday to Friday, from 8 a.m. to 4:30 p.m., at 613-546-1181.

Stay informed and act quickly to protect yourself against scams! For more tips and information, visit the Canadian Anti-Fraud Centre.