Wastewater news archive
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Planning to dig on your property? Click before you dig!
April 15, 2025With spring project season around the corner, many of us are itching to get outside and start tackling those backyard projects. Whether it’s digging a new garden, planting a tree, building a fence or a deck, if your project involves digging, here’s a friendly reminder: you need to request a public utility locate.
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Want to avoid costly and messy sewer backups at your home?
April 7, 2025Every time you flush the toilet, shower, or wash the dishes, you send wastewater down the drain and into the sewer system. Putting the wrong items into the sewer system can create plumbing issues like sewer blockages and backups.
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International Transgender Day of Visibility is March 31
March 31, 2025Every year on March 31, we join organizations and individuals worldwide to observe International Transgender Day of Visibility.
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March is Fraud Prevention Month: Stay safe from utility scams
March 3, 2025March is Fraud Prevention Month, and we're here to help you protect yourself from utility scams. Whether at your door, over the phone, or online, scammers continue to find new ways to target customers. Stay informed and know how to recognize fraud.
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2024 Annual Reports on Water Quality and Wastewater Compliance
February 28, 2025These reports provide a transparent look at how our dedicated teams work to deliver clean, safe drinking water and responsibly treat wastewater to protect public health and the environment.
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City Council approves 2025 and 2026 utility budgets
February 21, 2025Rate adjustments are necessary to address rising operational costs and maintain the quality of your services. The new rates will take effect on March 1, 2025.
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Practice safe utility habits this winter
February 7, 2025Winter brings unique challenges, but a little preparation can go a long way in keeping your home safe and your utilities running smoothly. Follow these practical tips to protect yourself, your family, and your community.
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Learn tips and resources to protect your data
January 27, 2025Data Privacy Week is January 27-31! This annual campaign raises awareness about data privacy and educates individuals on securing their personal information. This year's theme is "Take Control of Your Data."
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Portsmouth Redirect Project: Traffic update and feedback highlights
December 5, 2024Get the latest on traffic shifts and key themes from the recent public information session.
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Water heater rental rates are changing on January 1
November 22, 2024We review our rates annually to ensure they reflect the cost of providing service.
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Prevent basement flooding: essential tips to protect your home
November 19, 2024Every basement is at risk, even if it hasn’t happened before. Learn how simple tips can prevent basement flooding.
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Your paper bill during a Canada Post labour disruption
November 12, 2024If you receive a paper bill by mail, delivery may be delayed this month due to a potential Canada Post labour disruption.
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Our new bill design is here!
November 11, 2024With a fresh look and feel, your updated bill makes it easier to explore your usage and quickly find the information you need.
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Celebrating the women who have made an impact in Canada
October 30, 2024Let's take a moment to recognize the remarkable accomplishments of women throughout history and the impactful contributions being made by women in our industry today.
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Scoring top marks in safety
October 15, 2024We’re thrilled to announce the results of our 2024 public safety awareness survey!
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Join us at the Kingston Climate Expo
September 30, 2024Explore ways to reduce your carbon footprint, dive into local initiatives, and discover practical tips for everyday sustainability - there’s something for everyone.
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Stay alert: Protect yourself from scams
September 27, 2024If you've received an unusual phone call lately, you're not alone - several customers have reported similar experiences with individuals pretending to be from Utilities Kingston.
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Utilities Kingston announces new bill design
September 26, 2024Starting this October, we'll make the switch to a new bill design! With a fresh look and updated design, the new bill will make it easier to explore usage and quickly find the information you need.
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Is that email really from us? Here’s how to tell!
September 17, 2024We want you to feel confident every time you receive a bill from us. But how can you tell if an email is really from us or a sneaky scammer?
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Regional Biosolids & Biogas Facility - Notice of Completion
August 26, 2024We’ve completed an environmental assessment for a new facility at Knox Farm that will convert waste into renewable energy. The Environmental Study Report is open for comment until September 11.
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Urban Gardening workshop rescheduled due to weather
August 16, 2024The much-anticipated Urban Gardening Workshop is just around the corner! Originally set for this Saturday, August 17, we were all looking forward to a day filled with gardening fun and learning at the Water Conservation Garden.
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Planned maintenance on natural gas line on July 23
July 22, 2024We will perform a planned bypass and some minor maintenance on the natural gas line located at City Gate, 2384 Perth Rd, on July 23, 2024.
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Boil water advisory lifted for Westbrook area residents
July 13, 2024The boil water advisory issued for the Westbrook area has been lifted.
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Discover the wonders of water-wise gardening
June 24, 2024This summer, visit our Water Conservation Garden at 1211 John Counter Blvd. and discover how to create a garden that makes every raindrop count.
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Summer watering restrictions now in place
June 21, 2024During the warm summer months, increased demand for our water resources requires careful management. As we implement our annual watering restrictions until September 15, your commitment to conserving water is essential
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National Indigenous History Month
June 10, 2024National Indigenous History Month is a time to honour the stories, achievements, and resilience of Indigenous peoples, who have lived on this land since time immemorial.
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2023 Annual Report
May 30, 2024We are thrilled to announce the release of our 2023 Annual Report, which marks our third year of progress towards the 2021-2025 strategic plan.
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Make the right call to identify and report a utility emergency
April 4, 2024Utilities Kingston is urging residents: know your electricity provider so you know who to call in the event of a power outage or other electricity emergency. We are also concerned with residents reporting potentially life-threatening emergencies using email or social media.
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Weatherproof your home with Flood Facts and Preventative Plumbing
April 1, 2024Basements are at an increased risk of flooding during heavy spring rains. Use our flood facts and tips to protect your property this spring.
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April is Dig Safe Month: call or click before you dig!
March 28, 2024Planning to dig anywhere on your property? Some underground cables or lines are just below the surface, and we’re asking you to put safety first. Contact Ontario One Call at least one week before you dig. It’s the law.
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Utilities Kingston is proud to offer water heater rentals
March 28, 2024Utilities Kingston is proud to provide customers with a water heater rental program. Offering high-quality and energy-efficient water heaters at a low monthly price, the proceeds are re-invested locally to support climate actions and reduce our carbon footprint.
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Wishing Kingston a safe and healthy Easter weekend
March 22, 2024We’re wishing our community and all our employee's good health and wellness this Easter weekend.
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Crews on scene of watermain break at Sydenham Road
March 14, 2024Crews are responding to a watermain break at Sydenham Road (Crossfield Avenue to Princess Street) and working to resolve the issue as quickly as possible.
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Utilities Kingston invites public to learn more about the proposed Kingston Regional Biosolids & Biogas Facility
March 14, 2024Utilities Kingston invites community members to learn more about the Kingston Regional Biosolids & Biogas Facility project.
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#InspireInclusion on International Women's Day 2024
March 6, 2024International Women’s Day (IWD)celebrates the achievements of women and calls for gender parity. It’s a day to take some time to imagine a world free of bias, stereotypes, and discrimination. A world that's diverse, equitable, and inclusive. A world where difference is valued and celebrated.
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Trouble paying your utility bill? We can help
March 5, 2024For customers who are having difficulties paying their utility bills, Utilities Kingston has several ways to help. If you, or someone you know, are having difficulties paying utility bills, please consider the following assistance.
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March is Fraud Prevention Month
March 1, 2024March is Fraud Prevention Month and Utilities Kingston is sharing tips to help protect residents and businesses from utility scams.
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Pink Shirt Day is February 28
February 26, 2024The last Wednesday in February each year is recognized as Pink Shirt Day. Pink Shirt Day creates a more inclusive world by raising awareness for bullying prevention and creating safe environments for children and youth.
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Sewer cross bores: call before clearing a sewer line
February 23, 2024Natural gas lines can sometimes intersect with sewer lines beyond the outside wall of your home or building, which is known as a cross bore. In these cases, clearing a blocked sewer line with motorized or water-jetting equipment could damage the natural gas line and lead to a gas leak, creating an immediate safety risk for you and others.
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Register online for 2024 Safety Days by March 14, 2024
February 15, 2024Join the City of Kingston and Utilities Kingston for the award-winning Safety Days from March 21-22, 2024, from 7:30 a.m. to 4:30 p.m. at the Portsmouth Olympic Harbour.
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Wishing you a safe and happy Family Day: we are closed Monday
February 13, 2024We wish everyone in our community a safe and happy Family Day! Our office is closed on Monday, February 19.
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February is Black History Month
February 1, 2024Every February, people in Canada celebrate Black History Month. The month is dedicated to highlighting the many achievements and contributions of Black Canadians and their communities who, throughout history, have done so much to make Canada a culturally diverse, compassionate, and prosperous country.
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Crews on scene of watermain break at Sydenham Road
January 31, 2024Crews are responding to a watermain break at Sydenham Road (between 951 Sydenham Road and Princess Street).
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Utilities Kingston offers seasonal utility safety tips
January 26, 2024With the winter season in full swing, Utilities Kingston is providing some important safety reminders about your gas, water, and electrical services. If you have a concern about your utilities, and you are located in our service area, please call our 24-hour line at 613-546-1181.
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Let’s create real change: Bell Let’s Talk Day is Jan. 24
January 23, 2024Bell Let’s Talk Day is January 24, 2024. We are joining in and committing to take meaningful action to create positive change.
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We are experiencing phone line issues
January 22, 2024We are experiencing phone line issues and are working to resolve them as quickly as possible. If you need to reach us about a serious or potentially life-threatening utility emergency such as a natural gas leak or downed power line, our “emergency” option is still working in our system options, or call 9-1-1 immediately.
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Utilities Kingston warns realtors and recent home buyers of phone and text scam
January 19, 2024Utilities Kingston is warning customers to beware of phone calls and text messages pretending to be from Utilities Kingston or Kingston Hydro and demanding payment for utilities. This is a scam. Several customers have reported this activity.
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Data Privacy Week is Jan. 21-27: here’s how we protect your privacy
January 19, 2024Data Privacy Week is Jan. 21-27! As a Data Privacy Champion, Utilities Kingston is reaffirming our commitment to respecting your privacy. You can count on us!
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We’re working to resolve issues with delays to our email service requests
January 11, 2024Please be advised that we are working to resolve the delays in receiving email service requests that are sent to the info@utilitieskingston.com email address. We apologize for any inconvenience.
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Winter weather alerts: prepare with utility information
January 9, 2024Environment Canada has issued winter weather alerts for our area, with a total snowfall accumulation of five to 10 centimetres and 20 to 35 centimetres of rainfall beginning this afternoon through this evening. With active weather in the forecast, we would like to remind the public about the following safety tips.
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