Personal information is collected, used, and shared only as needed to establish and manage our business relationship with you and to deliver services. This may include confirming your identity, understanding service needs, managing billing and payments, collecting overdue accounts, communicating rate changes or service outages, responding to inquiries, recommending services, and meeting legal or regulatory requirements. 

Personal information is collected, used, and shared as permitted  or required by law. 

Your knowledge and consent are obtained before collecting, using or sharing your personal information, except when inappropriate or as permitted by law. 

Your knowledge and consent are obtained before your personal information is used for any reason other than the one originally intended.. 

Your consent is  obtained before collecting personal information from or sharing  with a third party. 

Personal information is protected against loss, theft, and unauthorized access, use, or disclosure through administrative, technical, and physical safeguards. These include access controls, passwords and encryption, staff training, secure facilities, and contractual protections with service providers. 

Personal information is safely destroyed when it’s no longer needed for business or legals reasons.  

Appropriate  efforts are  made to keep personal information accurate and up to date.  

You are provided with a way to access your personal information, request corrections, and challenge its accuracy or completeness. 

You may be notified if a significant privacy breach affects your personal information, as appropriate.