Welcome to Utilities Kingston!
We’re happy you’ve joined us
There is so much to remember when moving in. Utilities Kingston wants to make your move as simple as possible.
Did you know? We provide all your utility needs under one roof, including water, wastewater, natural gas and electricity (depending on your service area). This provides our customers with the convenience of one point of contact when moving or setting up a new account.
We put this information together to answer all your questions about your new Utilities Kingston account. If you don’t see what you’re looking for, please contact customer service, Monday to Friday, from 8 AM to 4:30 PM, at 613-546-1181. We look forward to assisting you with all your moving needs!
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FAQ about your new account
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When you open an account with us, we will ask for different kinds of information about you.
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We ask for your name and address, phone number and email address so we can send you bills for the services we provide and so we can get in touch with you if we need to.
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We ask for your date of birth to make sure you are old enough to legally open an account with us.
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We ask for your mother’s maiden name to use as a “shared secret” when you call or email us. To protect your privacy, we need to be sure that we are not sharing details about your account with someone who should not have that information. So we ask you for a piece of information that only you would know.
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We ask for your driver’s license number as a piece of ID to prove your identity.
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And we ask for banking information if you want to sign up for a pre-authorized payment plan.
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Utility providers often ask new customers for a security deposit. They are a kind of protection and reduce the amount of bad debt your local utility is exposed to. And in doing so, security deposits help maintain a financially viable utility sector, where customers receive a reliable supply of water, gas or electricity at a reasonable cost.
To learn more about security deposits, including how to receive an exemption, please see our security deposit webpage*.
*Please see link for further deposit details and options that may waive the deposit.
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Your first bill will be mailed to the billing address we have on file for you.
Once you’ve received and paid your first bill, you can sign up for eBilling by visiting the MyUtilities Customer Portal. (You'll need your account number and the amount of the most recent payment you made to us.)
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Utilities Kingston bills customers monthly. We charge customers based on how much water, electricity, or natural gas they use. This means you’re billed after a period of consumption. Expect to receive your first bill within six weeks. If you don’t receive your bill in this timeframe, please contact customer service, Monday to Friday, from 8 AM to 4:30 PM, at 613-546-0000
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You can sign up for e-billing after you have received and paid your first utility bill. Your first bill will come in the mail to the account mailing address we have on file for you.
To sign up for the MyUtilities Customer Portaland e-billing, you will need:
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Your Utilities Kingston account number
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The amount of your most recent payment to Utilities Kingston
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To add Utilities Kingston as payee:
- Log into the online banking portal for your financial institution.
- Add a new payee by searching for and selecting “Utilities Kingston”. Not sure how to do this? Your bank’s help page may assist.
- You’ll need to provide your utility account number, which you can locate at the top right of your bill.
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Utilities Kingston offers different ways to pay your bill. View all payment options.
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If you’re a residential or small business customer who pays Time-of-Use (TOU) electricity prices, you can choose to switch to Tiered or Ultra-Low Overnight (ULO) prices (and vice versa). The ULO rates will be available November 1, 2023.
With TOU and ULO, the price you pay depends on when you use electricity. With Tiered prices, you can use a certain amount of electricity each month at a lower price.
If you want to continue paying TOU prices, no action is required. Learn how to switch from TOU to Tiered or ULO, or vice versa.
Emergency? What to do
Utilities Kingston is available 24 hours a day to respond to utility emergencies like a power outage or natural gas leak in the City Central, or a water leak or sewer backup.
Report outages and utility emergencies to our 24-hour line at 613-546-1181. Please don’t use email or social media.
For power outages in the Utilities Kingston service area, view our power outage map. If your outage is not listed, or if you have new information to share, report it to us by calling 613-546-1181, 24/7.
Water service interruptions can be viewed from our water outages map.
(If you require electricity service in the West or East areas of the City, please contact Hydro One at 1-800-434-1235.)
Helpful resources
The Utilities Kingston website offers information to help reduce the impact of utility disruptions to you and your family.
Here are some helpful resources that may interest you:
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Check real-time sewer overflow map after heavy rains, before you swim, fish or boat in local waterbodies.
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Get information on outdoor treated water use in the summer months (outdoor watering restrictions are in effect from June 15 to September 15 annually).
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Review nearly one hundred energy and water conservation tips to help you save energy, water, and money at home and at work.
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To avoid a sewer back-up in your home, we ask that you flush only pee, poo and toilet paper! Learn what not to flush.
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We’re proud of the drinking water in Kingston, which meets or exceeds provincial water quality standards. View our annual reports on drinking water quality.
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Know how to detect a natural gas leak (and what to do about it). Plus, it’s the law to install a working carbon monoxide alarm.
Stay in touch with us!
Report outages and utility emergencies to our 24-hour line at 613-546-1181. Please don’t use email or social media.
Connect with Utilities Kingston – all your utility needs under one roof.
Twitter: follow @www.Twitter.com/UtilitiesKngstn
Facebook: like us at www.Facebook.com/UtilitiesKingston
YouTube: subscribe at www.YouTube.com/UtilitiesKingston
LinkedIn: connect at https://www.linkedin.com/company/utilities-kingston/