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Utilities Kingston website

Welcome to Utilities Kingston!

We’re happy you’ve joined us 

There is so much to remember when moving in. Utilities Kingston wants to make your move as simple as possible.  

Did you know? We provide all your utility needs under one roof, including water, wastewater, natural gas and electricity (depending on your service area). This provides our customers with the convenience of one point of contact when moving or setting up a new account. 

We put this information together to answer all your questions about your new Utilities Kingston account. If you don’t see what you’re looking for, please contact customer service, Monday to Friday, from 8 AM to 5 PM, at 613-546-0000. We look forward to assisting you with all your moving needs!

Emergency? What to do

Utilities Kingston is available 24 hours a day to respond to utility emergencies like a power outage or natural gas leak in the City Centralor a water leak or sewer backup. 

Report outages and utility emergencies to our 24-hour line at 613-546-1181. Please don’t use email or social media. 

For power outages in the Utilities Kingston service area, view ourpower outage map. If your outage is not listed, or if you have new information to share, report it to us by calling 613-546-1181, 24/7.  

Water service interruptions can be viewed from ourwater outages map.  

(If you require electricity service in the West or East areas of the City, please contact Hydro One at 1-800-434-1235.) 

Helpful resources 

The Utilities Kingston website offers information to help reduce the impact of utility disruptions to you and your family.  

Here are some helpful resources that may interest you:  

Stay in touch with us! 

Report outages and utility emergencies to our 24-hour line at 613-546-1181. Please don’t use email or social media.  

Connect with Utilities Kingston – all your utility needs under one roof. 

Twitter: follow @www.Twitter.com/UtilitiesKngstn 

Facebook: like us at www.Facebook.com/UtilitiesKingston