Water news archive
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You can count on us! Progress in your neighbourhood
September 1, 2020Throughout the pandemic, our teams from multiple departments have been hard at work, and we continue to provide Kingston with safe and reliable core utility services. We wanted to provide an update on completed and in-progress projects. You can count on us!
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Restored: crews on scene of water main break in Westbrook area
August 30, 2020Update: crews restored this outage by 6 PM. Thank you for your patience.
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Moving can be chaos! Utilities Kingston understands
August 14, 2020There is so much to remember when moving in or out. Utilities Kingston wants to make your move as simple as possible. Open or close an account with us online at your convenience, any time, any day. Our online self-service form works nicely from any device.
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Wishing you a safe Civic Holiday
July 30, 2020A reminder that time-of-use electricity rates changed on June 1 to a fixed price of 12.8 ¢/kWh for electricity consumed in any hour of the day, on any day of the week. Our office is closed on Monday, Aug. 3.
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Heavy rains and strong winds: prepare with utility information
July 19, 2020Environment Canada has issued a Severe Thunderstorm Warning for our area Sunday afternoon. Utilities Kingston offers information so you know what to do in case of basement flooding, power outages and sewer overflows.
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Be a community lead testing volunteer
July 15, 2020Utilities Kingston tests the water in Kingston homes and businesses for lead every six months and is currently seeking residents and businesses interested in participating in the regular, voluntary Community Lead Testing Program.
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48 hours’ notice for technical services such as servicing and inspections
June 30, 2020Utilities Kingston would like to remind local contractors: we continue to require 48 hours’ notice for technical services such as servicing and inspections.
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Electricity and gas customers can save on home cooling costs with the Smart Thermostat Program
June 29, 2020As you spend more time at home due to the COVID-19 pandemic, you may worry about increased cooling costs for your household. That’s why Utilities Kingston is reminding its customers about a Save on Energy Community Program that can help you save energy and money.
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Wishing you a safe Canada Day
June 29, 2020A reminder that time-of-use electricity rates changed on June 1 to a fixed price of 12.8 ¢/kWh for electricity consumed in any hour of the day, on any day of the week. Our office is closed on Wednesday, July 1.
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Utilities Kingston 2019 annual reports: you can count on us!
June 18, 2020Utilities Kingston is sharing its 2019 online annual reports with our community.
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Seasonal watering restrictions go into effect annually on June 15
June 12, 2020Seasonal watering restrictions go into effect annually on June 15. Until September 15, residents and businesses with odd-numbered addresses may water on odd-numbered days, while evens may water on even-numbered days.
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MyUtilities Portal unavailable
June 9, 2020Due to technical issues, the MyUtilities Customer Portal is currently unavailable and we apologize for the inconvenience. For information on your account, contact us as described in this article.
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Call before you dig to locate underground lines
June 5, 2020We remind residents who might be planning to dig anywhere on their property: make sure to contact Ontario One Call at least a week before you dig. It’s the law.
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Is water main relining coming to your neighbourhood?
May 29, 2020Utilities Kingston has awarded the 2020 contract for water main relining to Fer-Pal Construction Ltd. Work is expected to start in June, with completion by mid-November.
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Utilities Kingston is taking COVID-19 precautions while completing work in your neighbourhood
May 22, 2020Home and property-owners: see if Utilities Kingston is planning to conduct essential multi-utility capital construction in your neighbourhood this year.
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Property owners: learn how to safely reopen buildings
May 13, 2020We are providing safety information for owners of properties that have been unoccupied, or at reduced building occupancy, due to the COVID-19 pandemic. This information is being offered in response to indications from the Province that certain businesses may now prepare to reopen.
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Non-critical programs and services suspended into the summer
May 7, 2020To help protect the health and safety of employees and our community, and ensure the reliability of core utility services, Utilities Kingston is suspending non-critical programs and services, until further notice. This includes the 2020 rain barrel program, public access to the water conservation garden and Everything Drainage Workshops.
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Customers: sign up to receive bills online in face of possible postal delays
May 4, 2020Utilities Kingston is urging our customers to sign up to receive their utility bills online. Avoid missing a bill during a postal delay. Canada Post is warning of delivery delays due to large volumes and safety measures as related to the COVID-19 pandemic.
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Heavy rains: prepare with utility information
April 29, 2020We are expecting heavy rainfall in Kingston, beginning Wednesday and continuing until Friday. Utilities Kingston offers information so you know what to do in case of basement flooding, power outages and sewer overflows.
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Curious about our hydrant-based flushing system?
April 29, 2020To help ensure high quality, palatable drinking water, it’s necessary to keep treated water moving throughout the distribution system. Typically, our gravity system, water pumps and regular hydrant flushing program do this job well. In some areas, a little more help is needed to keep the water moving.
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Utilities Kingston warns customers of phone scam
April 29, 2020Utilities Kingston is warning customers to beware of callers pretending to be from Utilities Kingston and demanding immediate payment for utilities. This is a scam. Several customers have reported this activity that is also affecting other utilities across Ontario.
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Tuesday, April 28 is the National Day of Mourning
April 27, 2020April 28 is dedicated to remembering those who have lost their lives, or suffered injury or illness due to a work-related tragedy. We also take time to recognize the many families and friends who have been deeply affected.
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MyUtilities: maintenance scheduled April 24-27
April 24, 2020Please be advised that the MyUtilities customer portal is scheduled for maintenance from noon on April 24 to noon on April 26. The portal will remain available during this work, but may experience momentary disruptions.
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How to avoid building large utility balances that you have to pay later
April 22, 2020To better serve our community during this difficult time, Utilities Kingston has created a convenient online payment-assistance request form for customers. We are offering support to help you avoid building large balances that you will have to pay later.
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Earth Day: Utilities Kingston promotes energy-efficiency program as a climate action
April 20, 2020A smart thermostat helps you conserve the energy used to heat or cool your home, and is one way residents can take climate action. Earth Day, celebrated yearly on April 22, promotes events held worldwide to demonstrate support for environmental protection.
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Moving can be chaos! Utilities Kingston understands
April 14, 2020There is so much to remember when moving in or out. Utilities Kingston wants to make your move as simple as possible. Open or close an account with us online at your convenience, any time, any day. Our online self-service form works nicely from any device.
Read more...about Moving can be chaos! Utilities Kingston understands -
April is Dig Safe Month: call before you dig!
March 31, 2020April 1 marks the official start of Dig Safe Month. Any time you plan to dig on or near your property, contact Ontario One Call first. Even if you’re just digging with a shovel, be sure to get a free locate in advance.
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Working together to ensure the reliability of core utility services
March 31, 2020As Utilities Kingston takes steps to ensure the continued reliability of core utility services, the local utility company reminds residents about the need to work together during this difficult time.
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Water and sewer bills: helping customers and offering assistance
March 26, 2020In response to the outbreak of COVID-19, Utilities Kingston is taking additional steps to help customers with their water and sewer bills. These include extending the Conservation Rate for water bills, and extending payment arrangements for customers who are experiencing hardship.
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Helping customers and offering assistance
March 20, 2020We at Utilities Kingston recognize that this is a difficult time for our community and are letting our customers know: we’re here to support you. If you are concerned about paying your bill, experiencing hardship, or have been impacted by the COVID-19 pandemic, please call us to discuss extended bill payment options and financial assistance programs.
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How to access our services during COVID-19 pandemic
March 19, 2020To help contain the spread of COVID-19 in our community, access to our main office at 85 Lappan’s Lane is now restricted. Read some of the common reasons people visit in person, with instructions on what you can do instead.
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Utilities Kingston remains committed to reliable multi-utility services
March 18, 2020As Utilities Kingston suspends non-critical programs and services, the utility company reassures its customers: we will continue to provide the level of reliable water, wastewater, natural gas, electricity and broadband networking services that you expect from us.
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Non-critical programs and services suspended to protect health and safety
March 17, 2020To help protect the health and safety of employees, and ensure the reliability of critical utility services, Utilities Kingston is suspending non-critical programs and services, until further notice.
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An update to our customers on COVID-19
March 16, 2020We recognize this is a very uncertain and difficult time for our community and assure our customers: we are committed to the continued reliability of critical utility services.
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CANCELLED: 2020 Safety Days and Wellness Fair
March 11, 2020Utilities Kingston is acting on a recommendation from KFL&A Public Health to cancel our Safety Days event. This measure is to help prevent the spread of COVID-19 to our community and our workplace.
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Water heater rentals: rent local and switch today
March 10, 2020When you rent your water heater from Utilities Kingston, you’re investing in our community. That’s because proceeds are re-invested locally to support climate actions and reduce our carbon footprint.
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March 8 is International Women’s Day
March 6, 2020We appreciate all employees for their valued contributions. Whether in a skilled trade, administration or management, we empower women in their careers. On March 8, join us by recognizing International Women’s Day.
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Utilities Kingston and Kingston Police offer fraud prevention tips
February 28, 2020March is Fraud Prevention Month and Kingston Police and Utilities Kingston are partnering to help spread fraud prevention tips to local residents and businesses.
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Tips to stay safe during high winds, freezing rain and snow
February 26, 2020A freezing rain warning has been issued for our area. Starting this afternoon, freezing rain is expected for several hours before changing to snow overnight. Up to 15 cm of snow is predicted. In addition, high winds are forecast into Friday. In addition, high winds are forecast into Friday.
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2019 annual reports on drinking water quality
February 24, 2020Utilities Kingston has released the 2019 annual reports on drinking water quality.
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Utilities Kingston increases the life span of a locate from 30 to 60 days
February 12, 2020The utility industry across Ontario is increasing the life span of a locate from 30 to 60 days. Utilities Kingston is making this change in order to be consistent with other utilities.
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Tips to stay safe during snow and ice pellets
February 5, 2020There are 5-10 centimetres of snow, mixed with ice pellets, expected Thursday and Friday this week. We would like to remind the public about the following safety tips.
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Utilities Kingston may be in your area to replace end-of-life water meters
January 17, 2020Utilities Kingston wants customers to know that certified technicians will visit homes and businesses in Kingston in order to replace end-of-life water meters. Affected homeowners will receive a pamphlet in their mailbox.
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Tips to stay safe during snow and strong winds this weekend
January 17, 2020With significant snow and strong wings expected this weekend, we would like to remind the public about how to stay safe during extreme weather.
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Utilities Kingston warns customers of phone scam
January 16, 2020Utilities Kingston is warning customers to beware of callers pretending to be from Utilities Kingston and demanding immediate payment for utilities. This is a scam.
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We’ve updated our privacy policy
January 15, 2020We take steps to protect personal information at all times and have updated our privacy policy, effective Jan. 15.
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You may receive a duplicated utilities bill this January
January 13, 2020Utilities Kingston recently issued 3,500 duplicated utilities bills. The affected bills were printed on Jan. 1 and 6. If you receive two identical utilities bills this month, you only need to pay this amount once.
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Heavy rains and ice build-up forecast: prepare with utility information
January 9, 2020A strong storm system is forecast for January 10 through 12 and is expected to bring rain and freezing rain to the region. Total amounts and form of precipitation are uncertain, but forecasts are calling for rainfall amounts of 25-55 mm+ as well as significant ice build-up.
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Utilities Kingston offers seasonal utility safety tips
January 3, 2020With the winter season upon us, Utilities Kingston is providing some important safety reminders about your gas, water and electrical services.
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Freezing rain: know what to do in a utility emergency
December 30, 2019Environment Canada has issued a freezing rain warning for our area with rain expected later today. We're sharing these tips to help protect your property during rain, freezing rain and milder temperatures.
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