Gas news archive
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Natural gas safety: report gas smells, install and obey alarms
November 13, 2020Using natural gas is safe. Modern gas appliances are certified to high standards, they have built-in safety features, and the contractors who install them are specially trained and licensed. Still, we want people to know how to react if you suspect a gas leak or hear your carbon monoxide alarms go off.
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We are open to assist you on November 11
November 10, 2020Every year on November 11, Canadians pause in a moment of silence to honour and remember those who have served, and continue to serve Canada during times of war, conflict and peace. Utilities Kingston remains open on Monday, November 11.
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Customers: sign up to receive bills online in face of possible postal delays
November 4, 2020Utilities Kingston is urging our customers to sign up to receive their utility bills online. Avoid missing a bill during a postal delay. Canada Post is warning of delivery delays due to large holiday volumes and safety measures as related to the COVID-19 pandemic.
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Natural gas rate review, effective Nov. 1
October 30, 2020Utilities Kingston has reviewed the rates for the natural gas commodity and transportation and storage, effective Nov. 1, 2020.
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Utilities Kingston warns customers of water heater related phone calls
October 19, 2020Utilities Kingston is warning customers to beware of callers demanding an in-home inspection of their rental water heater.
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Prioritizing mental health during Mental Illness Awareness Week
October 5, 2020Utilities Kingston encourages everyone in our community to take care of your mental wellness during this difficult time.
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Water heater rentals: rent local and switch today
September 25, 2020When you rent your water heater from Utilities Kingston, you’re investing in our community. That’s because proceeds are re-invested locally to support climate actions and reduce our carbon footprint.
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Beware of phone calls asking for banking information
September 9, 2020Utilities Kingston is warning customers to beware of callers requesting banking or other personal information.
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You can count on us! Progress in your neighbourhood
September 1, 2020Throughout the pandemic, our teams from multiple departments have been hard at work, and we continue to provide Kingston with safe and reliable core utility services. We wanted to provide an update on completed and in-progress projects. You can count on us!
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Moving can be chaos! Utilities Kingston understands
August 14, 2020There is so much to remember when moving in or out. Utilities Kingston wants to make your move as simple as possible. Open or close an account with us online at your convenience, any time, any day. Our online self-service form works nicely from any device.
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Natural gas rate review, effective Aug. 1
July 30, 2020Utilities Kingston has reviewed the rates for the natural gas commodity and transportation & storage, effective Aug. 1, 2020.
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Wishing you a safe Civic Holiday
July 30, 2020A reminder that time-of-use electricity rates changed on June 1 to a fixed price of 12.8 ¢/kWh for electricity consumed in any hour of the day, on any day of the week. Our office is closed on Monday, Aug. 3.
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Heavy rains and strong winds: prepare with utility information
July 19, 2020Environment Canada has issued a Severe Thunderstorm Warning for our area Sunday afternoon. Utilities Kingston offers information so you know what to do in case of basement flooding, power outages and sewer overflows.
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48 hours’ notice for technical services such as servicing and inspections
June 30, 2020Utilities Kingston would like to remind local contractors: we continue to require 48 hours’ notice for technical services such as servicing and inspections.
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Electricity and gas customers can save on home cooling costs with the Smart Thermostat Program
June 29, 2020As you spend more time at home due to the COVID-19 pandemic, you may worry about increased cooling costs for your household. That’s why Utilities Kingston is reminding its customers about a Save on Energy Community Program that can help you save energy and money.
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Wishing you a safe Canada Day
June 29, 2020A reminder that time-of-use electricity rates changed on June 1 to a fixed price of 12.8 ¢/kWh for electricity consumed in any hour of the day, on any day of the week. Our office is closed on Wednesday, July 1.
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Utilities Kingston 2019 annual reports: you can count on us!
June 18, 2020Utilities Kingston is sharing its 2019 online annual reports with our community.
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MyUtilities Portal unavailable
June 9, 2020Due to technical issues, the MyUtilities Customer Portal is currently unavailable and we apologize for the inconvenience. For information on your account, contact us as described in this article.
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Call before you dig to locate underground lines
June 5, 2020We remind residents who might be planning to dig anywhere on their property: make sure to contact Ontario One Call at least a week before you dig. It’s the law.
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Utilities Kingston is taking COVID-19 precautions while completing work in your neighbourhood
May 22, 2020Home and property-owners: see if Utilities Kingston is planning to conduct essential multi-utility capital construction in your neighbourhood this year.
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Customers: sign up to receive bills online in face of possible postal delays
May 4, 2020Utilities Kingston is urging our customers to sign up to receive their utility bills online. Avoid missing a bill during a postal delay. Canada Post is warning of delivery delays due to large volumes and safety measures as related to the COVID-19 pandemic.
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Heavy rains: prepare with utility information
April 29, 2020We are expecting heavy rainfall in Kingston, beginning Wednesday and continuing until Friday. Utilities Kingston offers information so you know what to do in case of basement flooding, power outages and sewer overflows.
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Utilities Kingston warns customers of phone scam
April 29, 2020Utilities Kingston is warning customers to beware of callers pretending to be from Utilities Kingston and demanding immediate payment for utilities. This is a scam. Several customers have reported this activity that is also affecting other utilities across Ontario.
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Natural gas rate review, effective May 1
April 29, 2020Utilities Kingston has reviewed the rates for the natural gas commodity and transportation & storage, effective May 1, 2020.
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Tuesday, April 28 is the National Day of Mourning
April 27, 2020April 28 is dedicated to remembering those who have lost their lives, or suffered injury or illness due to a work-related tragedy. We also take time to recognize the many families and friends who have been deeply affected.
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MyUtilities: maintenance scheduled April 24-27
April 24, 2020Please be advised that the MyUtilities customer portal is scheduled for maintenance from noon on April 24 to noon on April 26. The portal will remain available during this work, but may experience momentary disruptions.
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How to avoid building large utility balances that you have to pay later
April 22, 2020To better serve our community during this difficult time, Utilities Kingston has created a convenient online payment-assistance request form for customers. We are offering support to help you avoid building large balances that you will have to pay later.
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Earth Day: Utilities Kingston promotes energy-efficiency program as a climate action
April 20, 2020A smart thermostat helps you conserve the energy used to heat or cool your home, and is one way residents can take climate action. Earth Day, celebrated yearly on April 22, promotes events held worldwide to demonstrate support for environmental protection.
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Moving can be chaos! Utilities Kingston understands
April 14, 2020There is so much to remember when moving in or out. Utilities Kingston wants to make your move as simple as possible. Open or close an account with us online at your convenience, any time, any day. Our online self-service form works nicely from any device.
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The natural gas federal carbon charge is changing, effective April 1
March 31, 2020In 2019, the federal government implemented a carbon pricing program in Ontario. In April 2020, the federal carbon charge for natural gas will increase to 6.02 cents per cubic metre.
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April is Dig Safe Month: call before you dig!
March 31, 2020April 1 marks the official start of Dig Safe Month. Any time you plan to dig on or near your property, contact Ontario One Call first. Even if you’re just digging with a shovel, be sure to get a free locate in advance.
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Working together to ensure the reliability of core utility services
March 31, 2020As Utilities Kingston takes steps to ensure the continued reliability of core utility services, the local utility company reminds residents about the need to work together during this difficult time.
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Helping customers and offering assistance
March 20, 2020We at Utilities Kingston recognize that this is a difficult time for our community and are letting our customers know: we’re here to support you. If you are concerned about paying your bill, experiencing hardship, or have been impacted by the COVID-19 pandemic, please call us to discuss extended bill payment options and financial assistance programs.
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How to access our services during COVID-19 pandemic
March 19, 2020To help contain the spread of COVID-19 in our community, access to our main office at 85 Lappan’s Lane is now restricted. Read some of the common reasons people visit in person, with instructions on what you can do instead.
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Utilities Kingston remains committed to reliable multi-utility services
March 18, 2020As Utilities Kingston suspends non-critical programs and services, the utility company reassures its customers: we will continue to provide the level of reliable water, wastewater, natural gas, electricity and broadband networking services that you expect from us.
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Non-critical programs and services suspended to protect health and safety
March 17, 2020To help protect the health and safety of employees, and ensure the reliability of critical utility services, Utilities Kingston is suspending non-critical programs and services, until further notice.
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An update to our customers on COVID-19
March 16, 2020We recognize this is a very uncertain and difficult time for our community and assure our customers: we are committed to the continued reliability of critical utility services.
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CANCELLED: 2020 Safety Days and Wellness Fair
March 11, 2020Utilities Kingston is acting on a recommendation from KFL&A Public Health to cancel our Safety Days event. This measure is to help prevent the spread of COVID-19 to our community and our workplace.
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Water heater rentals: rent local and switch today
March 10, 2020When you rent your water heater from Utilities Kingston, you’re investing in our community. That’s because proceeds are re-invested locally to support climate actions and reduce our carbon footprint.
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March 8 is International Women’s Day
March 6, 2020We appreciate all employees for their valued contributions. Whether in a skilled trade, administration or management, we empower women in their careers. On March 8, join us by recognizing International Women’s Day.
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Utilities Kingston and Kingston Police offer fraud prevention tips
February 28, 2020March is Fraud Prevention Month and Kingston Police and Utilities Kingston are partnering to help spread fraud prevention tips to local residents and businesses.
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Tips to stay safe during high winds, freezing rain and snow
February 26, 2020A freezing rain warning has been issued for our area. Starting this afternoon, freezing rain is expected for several hours before changing to snow overnight. Up to 15 cm of snow is predicted. In addition, high winds are forecast into Friday. In addition, high winds are forecast into Friday.
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Utilities Kingston increases the life span of a locate from 30 to 60 days
February 12, 2020The utility industry across Ontario is increasing the life span of a locate from 30 to 60 days. Utilities Kingston is making this change in order to be consistent with other utilities.
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Tips to stay safe during snow and ice pellets
February 5, 2020There are 5-10 centimetres of snow, mixed with ice pellets, expected Thursday and Friday this week. We would like to remind the public about the following safety tips.
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Apply for a $100 credit when you purchase and install a smart thermostat
February 3, 2020Utilities Kingston is offering a $100 bill credit on the purchase of smart thermostats to the first 250 eligible customers to apply by Dec. 31, 2020. This Save on Energy program is for residential customers who receive both gas and electricity services from Utilities Kingston.
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Natural gas rate review, effective Feb. 1
January 30, 2020Utilities Kingston has reviewed the rates for the natural gas commodity and transportation & storage, effective Feb. 1, 2020.
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Tips to stay safe during snow and strong winds this weekend
January 17, 2020With significant snow and strong wings expected this weekend, we would like to remind the public about how to stay safe during extreme weather.
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Utilities Kingston warns customers of phone scam
January 16, 2020Utilities Kingston is warning customers to beware of callers pretending to be from Utilities Kingston and demanding immediate payment for utilities. This is a scam.
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We’ve updated our privacy policy
January 15, 2020We take steps to protect personal information at all times and have updated our privacy policy, effective Jan. 15.
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You may receive a duplicated utilities bill this January
January 13, 2020Utilities Kingston recently issued 3,500 duplicated utilities bills. The affected bills were printed on Jan. 1 and 6. If you receive two identical utilities bills this month, you only need to pay this amount once.
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