Gas news archive
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Tips to stay safe during snow and strong winds this weekend
January 17, 2020With significant snow and strong wings expected this weekend, we would like to remind the public about how to stay safe during extreme weather.
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Utilities Kingston warns customers of phone scam
January 16, 2020Utilities Kingston is warning customers to beware of callers pretending to be from Utilities Kingston and demanding immediate payment for utilities. This is a scam.
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We’ve updated our privacy policy
January 15, 2020We take steps to protect personal information at all times and have updated our privacy policy, effective Jan. 15.
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You may receive a duplicated utilities bill this January
January 13, 2020Utilities Kingston recently issued 3,500 duplicated utilities bills. The affected bills were printed on Jan. 1 and 6. If you receive two identical utilities bills this month, you only need to pay this amount once.
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Heavy rains and ice build-up forecast: prepare with utility information
January 9, 2020A strong storm system is forecast for January 10 through 12 and is expected to bring rain and freezing rain to the region. Total amounts and form of precipitation are uncertain, but forecasts are calling for rainfall amounts of 25-55 mm+ as well as significant ice build-up.
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Utilities Kingston offers seasonal utility safety tips
January 3, 2020With the winter season upon us, Utilities Kingston is providing some important safety reminders about your gas, water and electrical services.
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Freezing rain: know what to do in a utility emergency
December 30, 2019Environment Canada has issued a freezing rain warning for our area with rain expected later today. We're sharing these tips to help protect your property during rain, freezing rain and milder temperatures.
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Utility rates change Jan. 1
December 20, 2019Learn about changes to your electricity, natural gas, water, wastewater and water heater rental bills, taking effect on Jan. 1, 2020.
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Holiday schedule and time-of-use pricing
December 16, 2019Our office will be closed Dec. 25, 26 and Jan. 1, and we close at noon on Dec. 24 and 31. On holidays, such as Christmas Day, Boxing Day and New Year's Day, you will be charged off-peak prices for the electricity commodity portion of your bill.
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Heavy rains forecast: prepare with utility information
December 13, 2019With up to 30 mm of rain forecast for Saturday, Dec. 14, Utilities Kingston offers information so you know what to do in case of basement flooding, power outages and sewer overflows.
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We are experiencing phone line issues
December 5, 2019We are experiencing phone line issues when calling the customer service line at 613-546-0000 and attempting to report utility emergencies by pressing 8 or saying ‘emergency’. We are working to resolve this issue as quickly as possible.
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Princess and Smith St. neighbourhoods impacted by gas shut down
December 1, 2019Update at 7 AM on Dec. 2: Impacted customers should call us to arrange for a relight of gas services. Before 8 AM, call our 24 hour line at 613-546-1181. From 8 to 5, please call our customer service line at 613-546-0000. Our apologies for the inconvenience.
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Service Line Warranties of Canada to provide optional and voluntary emergency repair programs to local homeowners
November 29, 2019Utilities Kingston has entered into an agreement with Service Line Warranties of Canada to provide optional and voluntary service plans to residents in Kingston. Residential property owners will receive a reminder mailing from SLWC that includes our logo. We want to assure our customers that this offering is legitimate.
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Phone services have been restored
November 29, 2019***Update: Phone services have been restored. In case of a utility emergency in our service area, please call 613-546-1181.***
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“Rotten egg smell” associated with natural gas in City Central
November 28, 2019We are receiving multiple complaints of the “rotten egg smell” associated with natural gas, in City Central areas. Although the smell of mercaptan is strong, the concentration is very low and there is no health and safety risk to the public or our workers.
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High winds can cause outages and downed power lines
November 27, 2019Strong winds are expected to start this afternoon and continue overnight, with the potential to bring down tree limbs, cause isolated power outages and create traffic signal issues. Know what to do and who to contact in an emergency.
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Career opportunities not loading
November 26, 2019Due to technical issues with a third-party provider, career opportunities are currently not loading. The following website is affected: www.utilitieskingston.njoyn.com. Our provider is working to resolve the issue as quickly as possible.
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Apply for a $100 credit when you purchase and install a smart thermostat
November 20, 2019Utilities Kingston is offering a $100 bill credit on the purchase of smart thermostats to the first 250 eligible customers to apply by Dec. 31, 2019. This Save on Energy program is for residential customers who receive both gas and electricity services from Utilities Kingston.
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We are open to assist you on November 11
November 11, 2019Utilities Kingston remains open on Monday, November 11. Electricity prices are per the regular time-of-use schedule, as today is not an Ontario Energy Board designated holiday.
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Natural gas safety: report gas smells, install and obey alarms
November 10, 2019Using natural gas is safe. Modern gas appliances are certified to high standards, they have built-in safety features, and the contractors who install them are specially trained and licensed. Still, we want people to know how to react if they suspect a gas leak or hear their carbon monoxide alarms go off.
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Balsam Grove neighbourhood impacted by gas shut down
November 7, 2019Due to third-party damage to a natural gas service on Sherwood Drive, 87 homes in the area will be affected by a gas shut down, beginning late this morning. In order to relight your gas service, our certified technicians will need access to your property.
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Website maintenance scheduled for Tuesday, Nov. 5
November 5, 2019Please be advised that our MyUtilities customer portal is scheduled for maintenance on Tuesday, Nov. 5. The website may not be available between 4-6 PM.
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KFR and Utilities Kingston shine a spotlight on Carbon Monoxide Awareness Week, Nov. 1- 7
November 4, 2019Kingston Fire & Rescue (KFR) and Utilities Kingston are teaming together to remind residents to prevent carbon monoxide at home by having all fuel-burning appliances inspected annually.
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Nov. 2 update on power restoration
November 2, 2019Our crews continue to restore power outages, which were caused by severe wind damage. At peak, 6,000 customers were without power. As of 5:30 PM today, less than 100 customers remain affected.
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Nov. 2 update on power restoration, traffic signals
November 2, 2019Our crews continue to restore power outages, which were caused by severe wind damage. At peak, 6,000 customers were without power. As of 9 AM today, 164 customers remain affected. All hands are on deck and we are prioritizing the work to restore power as safely and quickly as possible.
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Storm update: November 1
November 1, 2019Our crews are responding to several outages in our service area due to wind damage. All hands are on deck and we are prioritizing the work to restore power as safely and quickly as possible. Thank you for your continued patience.
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Update on power restoration, traffic signals
November 1, 2019Our crews are responding to restore power outages and signalized intersections, which were affected by wind damage. At peak, 6,000 customers were without power. As of 4:30 PM today, 600 customers remain affected by power outages. All hands are on deck and we are prioritizing the work to restore power as safely and quickly as possible.
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Natural gas rates are changing Nov. 1
October 31, 2019Utilities Kingston has reviewed the rates for the natural gas commodity and transportation & storage, effective November 1, 2019.
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Heavy rains and high winds forecast: prepare with utility information
October 30, 2019With up to 50 mm of rain forecast until Friday, and wind gusts up to 90 km/h, Utilities Kingston offers information so you know what to do in case of basement flooding, power outages and sewer overflows.
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We hope you enjoy our upgraded website!
September 24, 2019Utilities Kingston has launched an accessible, responsive version of our corporate website and we hope you enjoy it!
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Sept. 10, 2019 is World Suicide Prevention Day
September 10, 2019Utilities Kingston is committed to supporting the mental health and wellness of our employees and community. Joining together is critical to preventing suicide.
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Water heater rentals: rent local and switch today
September 9, 2019When you rent your water heater from Utilities Kingston, you’re investing in our community. That’s because proceeds are reinvested locally, for initiatives like the City’s electric vehicle strategy.
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Website maintenance scheduled for Monday, August 26
August 26, 2019Please be advised that our MyUtilities customer portal is scheduled for maintenance on the evening of Monday, August 26. The website will not be available for approximately one hour.
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Moving can be chaos! Opening your account is easy
August 9, 2019There is so much to remember when moving in or out. Utilities Kingston wants to make your move as simple as possible.
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Website maintenance scheduled for Wednesday, August 7
August 7, 2019Please be advised that our MyUtilities customer portal is scheduled for maintenance this evening, Wed., August 7. The website will not be available for approximately 10 minutes.
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Natural gas rate review, effective August 1
July 25, 2019Utilities Kingston has reviewed the rates for the natural gas commodity and transportation & storage, effective August 1, 2019.
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Service Line Warranties of Canada to provide emergency repair programs to local homeowners
July 15, 2019Service Line Warranties of Canada will be sending a mailing to residential property owners that includes the Utilities Kingston logo. We want to assure our customers that this offering is legitimate.
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Complete the Broadband survey and help close the internet access gap
July 11, 2019City of Kingston, Queen’s University and Utilities Kingston, in partnership with local research firm Limestone Analytics, invite residents to complete a survey on local residential broadband service.
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Utilities Kingston is sharing its 2018 online annual reports with the community
July 11, 2019See highlights from the "Serving with pride" reports and a brief video overview.
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Gas main replacement project begins
June 3, 2019To help ensure the continued safety and reliability of the municipal gas distribution system, the 2019 project to replace gas main begins late June. This year, we will replace approximately 1,025 metres of steel gas main with new 4” and 2” polyethylene gas main on Norman Rogers Drive from Bath Road to Roden Street. We will also replace gas main on Daly Street from Weller to Drennan.
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Delays with epost bill delivery: sign up to receive utility bills via MyUtilities
May 24, 2019Due to a networking issue experienced by Utilities Kingston, customers who receive their utility bills via the Canada Post epost service may experience a delay in receiving their bill. Customers may wish to sign up to view and receive their utility bill online, using the MyUtilities customer portal.
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Website maintenance scheduled for Saturday, May 25
May 22, 2019Please be advised that our websites are scheduled for maintenance from 10 a.m. to noon, on Saturday, May 25. The websites will remain available during this work, but may experience momentary disruptions.
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Potential flooding: prepare with utility information
May 9, 2019With a localized flood warning in effect and frequent heavy rains, Utilities Kingston offers information so you know what to do in case of basement flooding, power outages and sewer overflows.
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See if Utilities Kingston is planning to make multi-utility improvements in your neighbourhood
May 9, 2019Home and property-owners: see if Utilities Kingston is planning to make multi-utility improvements in your neighbourhood this year.
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Heavy rains: prepare with utility information
May 1, 2019We are expecting rainfall amounts of 20 to 35 mm in Kingston today. Utilities Kingston offers information so you know what to do in case of basement flooding, power outages and sewer overflows.
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Natural gas rate review, effective May 1
April 29, 2019Utilities Kingston has reviewed the rates for the natural gas commodity and transportation & storage, effective May 1.
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Sunday, April 28 is the National Day of Mourning
April 25, 2019This day is dedicated to remembering those who have lost their lives, or suffered injury or illness due to a work-related tragedy. We also take time to recognize the many families and friends who have been deeply affected.
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Heavy rains: prepare with utility information
April 25, 2019We are expecting rainfall amounts of 25 to 40 mm in Kingston, beginning tonight and continuing until Friday evening. Utilities Kingston offers information so you know what to do in case of basement flooding, power outages and sewer overflows.
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Heavy rains: prepare with utility information
April 18, 2019We are expecting over 40 mm of rain in Kingston, beginning this Friday and continuing over the weekend. Utilities Kingston offers information so you know what to do in case of basement flooding, power outages and sewer overflows.
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Utilities Kingston warns customers of phone scam
April 4, 2019Utilities Kingston is warning customers to beware of callers pretending to be from Utilities Kingston and demanding immediate payment for utilities. This is a scam.
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