Gas news archive
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Natural gas safety: report gas smells, install and obey alarms
November 22, 2022As winter approaches, and more modern gas-fueled appliances are in use, Utilities Kingston urges customers to read and follow these gas safety tips.
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High winds can cause outages and downed power lines
November 21, 2022Strong southwesterly winds with gusts up to 80 km/h are expected to begin early this afternoon and end this evening, according to Environment Canada. Utilities Kingston offers information to help protect your home and safety. Know what to do in case of a power outage, downed power line or traffic signal issues.
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Help for the heating season: manage your utility bill
November 17, 2022With heating season upon us, we remind our customers: over 60 per cent of your annual energy costs go towards heating your home, so it’s worth heating it as efficiently as possible.
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Recent updates on Front Road and King Street West
November 15, 2022Utilities Kingston is providing an update on the water and sewer project on Front Road and King Street West. We are committed to reducing disruption to area residents and commuters, and thank you for your continued patience.
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We will be open to assist you on November 11
November 8, 2022Every year on November 11, Canadians pause in a moment of silence to honour and remember those who have served, and continue to serve Canada during times of war, conflict and peace. Utilities Kingston will remain open on Thursday, November 11.
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Natural gas rates for November 1
October 26, 2022Utilities Kingston has reviewed the rates for the natural gas commodity, transportation and storage effective November 1, 2022.
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September 30 is the National Day for Truth and Reconciliation
September 30, 2022Each year, September 30 marks the National Day for Truth and Reconciliation.
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Update on water, sewer project: Front Road and King Street West
September 28, 2022At an information session on Monday, Sept. 26, Utilities Kingston provided updates on the water and sewer project on Front Road and King Street West.
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We are open to assist you on September 30
September 26, 2022Utilities Kingston will remain open on Friday, September 30, and we look forward to assisting you.
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Registration is full! Free workshop will show you how to winterize your perennial garden in a ‘pollinator-friendly’ way
September 20, 2022Space is limited! Are you interested in increasing the pollinators in your perennial garden? Join experts from Rideau 1000 Islands Master Gardeners and Utilities Kingston at a free pollinator workshop and be entered to win a gift basket containing gardening tools, local honey and organic gardening supplies.
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Financial assistance and public education available to help prevent basement flooding
September 16, 2022Utilities Kingston is again offering the Preventative Plumbing Program for financial assistance. Due to the COVID-19 pandemic, the Preventative Plumbing Program had previously been suspended for two years.
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Information session for updates on water, sewer project: Front Rd. and King St. West
September 15, 2022Attend an in-person information session on Monday, Sept. 26 at 5 p.m., to hear updates on the water and sewer project on Front Road and King Street West.
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Water heater rentals: rent local and switch today
September 9, 2022When you rent your water heater from Utilities Kingston, you’re investing in our community. That’s because proceeds are re-invested locally to support climate actions and reduce our carbon footprint.
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An update on water and sewer project on Front Road and King Street West
September 8, 2022Utilities Kingston can confirm that this construction work, being conducted by EBC Inc., has been temporarily halted. The contractor has encountered site conditions that they did not anticipate.
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Wishing you a safe Labour Day: we are closed Monday
September 5, 2022Customers on Time-of-Use electricity pricing will be charged off-peak prices for the electricity commodity portion of the bill on Monday, Sept. 5. Our office is closed on this day.
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Moving can be chaos! Opening your account is easy
August 11, 2022Open or close an account with us using our online form, at your convenience, any time, any day, and at least five days before your move-in date.
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Utilities Kingston offers $30 credit on each toilet you upgrade to low flush
August 2, 2022To help customers reduce water and sewer use, Utilities Kingston is offering a $30 bill credit on the purchase and installation of low-flush toilets to its residential water customers. Customers can upgrade every eligible toilet in their home.
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Canada Post epost is being discontinued, as of July 29
July 28, 2022Canada Post will retire epost services for Utilities Kingston online statements by July 29, 2022.
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Natural gas rates change on August 1
July 25, 2022Utilities Kingston has reviewed the natural gas commodity and transportation and storage rates, effective August 1, 2022.
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Happy Civic Holiday! Time-of-use electricity prices off peak on August 1
July 25, 2022On the Civic Holiday, Monday, August 1, customers on Time-of-Use electricity pricing will be charged off-peak prices for the electricity commodity portion of the bill.
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Utilities Kingston's ten-year asset management plan
June 29, 2022In accordance with O. Reg. 588/17: Asset Management Planning for Municipal Infrastructure, Utilities Kingston’s ten-year asset management plan is now available.
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Time-of-use prices off-peak Canada Day, and our holiday hours
June 23, 2022On Canada Day, Friday, July 1, customers on Time-of-Use electricity pricing will be charged off-peak prices for the electricity commodity portion of the bill. Our office is closed at noon beginning on Thursday, June 30 and will reopen Monday, July 4.
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2021 annual reports now available online
June 21, 2022We are pleased to share our 2021 online annual reports with the community. This annual report covers the final year of Jim Keech’s outstanding career as the President and CEO of Utilities Kingston, and acknowledges his 40 years of leadership, serving the organization and community.
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Pride Month: Everyone is welcome here at Utilities Kingston
June 16, 2022Today marks the beginning of Pride Month, and we're showing our support for the 2SLGBTQ+ community. Everyone is welcome here at Utilities Kingston!
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Watering restrictions start June 15
June 14, 2022We want the community to be aware that seasonal watering restrictions are in effect from June 15 to Sept. 15. Residents and businesses with odd-numbered civic addresses may water on odd-numbered days, while evens may water on even-numbered days.
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Plan your garden to conserve water; attend free children's activities!
June 10, 2022Plan a visit to our award-winning Water Conservation Garden at 1211 John Counter Boulevard to see a variety of plants that require less water.
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Continue to conserve water and reduce sewer use, after sewer force main break
June 10, 2022Utilities Kingston is asking residents in the west end to continue conserving water and reducing sewer use, after a sewer force main break on Days Road. Crews uncovered the source of the sewer break, which is a blow-out on the elbow of a large diameter, 36-inch force main.
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West end residents: conserve water and reduce sewer use, after sewer force main break
June 9, 2022Utilities Kingston is asking residents in the west end to conserve water and reduce sewer use, after a sewer force main break on Days Road. While the sewer break is contained and there is no immediate risk of basement flooding or other direct public safety risk, the situation could change quickly.
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Natural gas maintenance taking place June 14 at regulating station
June 8, 2022On Tuesday, June 14, we are conducting valve repair at the municipal City Gate natural gas regulating station (located on Perth Road, just south of Unity Road). Our certified technicians will be onsite to ensure public and worker safety and we anticipate this work will be completed in one day.
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Utilities Kingston warns customers of phone scam
June 1, 2022Utilities Kingston is warning customers to beware of callers pretending to be from Utilities Kingston and demanding payment for utilities. This is a scam. Several customers have reported this activity.
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Summer safety tips for you and your family
May 31, 2022Health and safety is our number one priority. We want to share these summer safety tips from expert sources so that you and your family can be informed on every-day hazards.
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We're making improvements in your neighbourhood
May 25, 2022Utilities Kingston is making improvements to community infrastructure. Home and property-owners: see if we are planning to complete capital construction in your neighbourhood this year.
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Planned power outage set for CFB Kingston and Barriefield Village as we make local electricity system improvements
May 19, 2022Utilities Kingston electricity customers in the CFB Kingston and Barriefield Village areas will be affected by a three-hour planned power outage on Sunday, May 29 starting at 8:00 AM.
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Natural gas rate review, effective May 1
April 28, 2022Utilities Kingston has reviewed the natural gas commodity and transportation and storage rates, effective May 1, 2022.
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Thursday, April 28 is the National Day of Mourning
April 27, 2022Pause. Reflect. Remember. On April 28, we will honour workers who have died, were injured, or became ill from their job.
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Close your utility account using our online form or by phone
April 21, 2022Students, are you finishing up the school year? To close your account, fill out our online form today. You’ll want to get this done before your lease ends!
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Register online for Safety Days: mandatory health and safety expectations training
April 17, 2022Safety Days eLearning 2022 will provide for the health and safety expectations necessary to pre-qualify for quotation work, for Utilities Kingston and the City of Kingston. The deadline for completing the eLearning program is May 20.
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Phone lines unavailable, call 9-1-1 in emergency
April 12, 2022Due to an unplanned voice system outage, we are unable to accept inbound calls to our 24-hour emergency and customer service lines. If you need to reach us about a serious or potentially life-threatening utility emergency such as a natural gas leak or downed power line, call 911 immediately.
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Wishing Kingston a safe and healthy Easter weekend
April 11, 2022We’re wishing our community and all our employees good health and wellness this Easter weekend. Customers on Time-of-use electricity pricing will be charged off-peak prices for the electricity commodity portion of the bill on Good Friday, April 15.
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April is Dig Safe Month: call or click before you dig!
March 31, 2022To mark Dig Safe Month, we remind residents who might be planning to dig anywhere on their property: contact Ontario One Call at least a week before you dig. It’s the law.
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The federal carbon charge for natural gas is changing
March 29, 2022In 2019, the federal government implemented a carbon pricing program in Ontario. In April 2022, the federal carbon charge for natural gas will increase to 9.94 cents per cubic metre.
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Seasonal weather contributes to increase in water main breaks
March 16, 2022Our community is reminded that the weather this time of year can contribute to an increase in water main breaks. Deep frost and freeze-thaw cycles can expand and contract materials, thereby stressing the pipes and causing cracks.
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Residents may notice natural gas smell in Glenburnie on March 22
March 15, 2022Residents may notice a gas smell in Glenburnie on Monday, March 21. Utilities Kingston is receiving a delivery of mercaptan, the odourant added to natural gas as a safety measure.
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International Women’s Day is March 8
March 7, 2022At Utilities Kingston, we want to create a community where everyone feels they belong. That’s why we are proud to participate in International Women’s Day.
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Utilities Kingston invites input on public safety awareness, online and by telephone
February 25, 2022Until early March, we are conducting our bi-annual survey to get input from the public on their understanding of electrical safety. The survey is being offered online or by telephone.
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March is Fraud Prevention Month: protect yourself online, on your phone and at your door
February 24, 2022March is Fraud Prevention Month. Kingston Police and Utilities Kingston are partnering to help spread fraud prevention tips to residents and businesses.
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A behind-the-scenes look at sewer surveillance for COVID-19
February 16, 2022Our treatment operators have been sampling wastewater at treatment facilities since June 2020.
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Mix of wintry weather could bring basement flooding and power outages
February 16, 2022In preparation, Utilities Kingston is urging residents to take steps to protect their properties and know who to call in case of a power outage.
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Cross bores: call before clearing a sewer line
February 4, 2022Learn about the risk of sewer cross bores and why you should call for a free sewer safety inspection before you attempt to clear a blocked sewer line.
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Weather advisory: keep utility equipment safe
February 3, 2022Local weather advisories are calling for additional snowfall to intensify this afternoon and into the morning. During this weather event, we would like to remind the public about the following safety tips.
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