Gas news archive
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How to access our services during COVID-19 pandemic
January 14, 2021Read some of the common reasons people visit in person, with instructions on what you can do instead.
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Utilities Kingston offers seasonal utility safety tips
December 31, 2020With the winter season upon us, Utilities Kingston is providing some important safety reminders about your gas, water and electrical services.
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Offer for $100 credit on smart thermostats: apply by Jan. 15
December 31, 2020Utilities Kingston is offering a $100 bill credit on the purchase of smart thermostats to its natural gas and electricity customers, and they must purchase and install by Dec. 31, 2020 due to funding requirements.
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Utility rates are changing Jan. 1
December 31, 2020Learn about changes to your electricity, water and wastewater bills, taking effect on Jan. 1, 2021.
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Significant rainfall forecast: prepare with utility information
December 23, 2020With up to 50 mm of rain forecast starting Dec. 24, Utilities Kingston offers information so you know what to do in case of basement flooding, power outages and sewer overflows.
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Wishing our community a safe and restful holiday season; our holiday hours
December 15, 2020Our office will be closed Dec. 25, 26 and Jan. 1, and we close at noon on Dec. 24 and 31. On holidays, such as Christmas Day, Boxing Day and New Year's Day, you will be charged off-peak prices for the electricity commodity portion of your bill.
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Beware of callers offering COVID-19 relief on furnaces, water heaters and air conditioners
December 8, 2020Utilities Kingston is now receiving reports from concerned residents about apparent scammers, calling to offer rebates on furnaces, water heaters and air conditioners. Ontarians are seeing an increase of fraudulent emails, text messages and phone calls as scammers try to take advantage of the COVID-19 pandemic.
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Trouble paying your utility bill? We can help
December 7, 2020For customers who are having difficulties paying their utility bills, Utilities Kingston has several ways to help.
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Utilities Kingston warns customers of water heater related phone calls
November 30, 2020Utilities Kingston is warning customers to beware of callers demanding an in-home inspection of their rental water heater. Several Utilities Kingston customers have reported this activity today.
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MyUtilities: maintenance scheduled Nov. 18
November 18, 2020Please be advised that the MyUtilities customer portal is scheduled for maintenance from 6:30 to 8 PM on Wed., Nov. 18. The portal will remain available during this work, but customers will not be able to retrieve electronic bills during this time.
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Utilities Kingston warns of suspicious phone calls
November 18, 2020Concerned customers have alerted Utilities Kingston about suspicious phone calls from an un-named company. The callers are attempting to book an appointment for an in-home assessment of gas and electricity appliances.
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High winds can cause outages and downed power lines
November 15, 2020Strong winds are expected today, with the potential to bring down tree limbs, cause isolated power outages and create traffic signal issues. Know what to do and who to contact in an emergency.
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Natural gas safety: report gas smells, install and obey alarms
November 13, 2020Using natural gas is safe. Modern gas appliances are certified to high standards, they have built-in safety features, and the contractors who install them are specially trained and licensed. Still, we want people to know how to react if you suspect a gas leak or hear your carbon monoxide alarms go off.
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We are open to assist you on November 11
November 10, 2020Every year on November 11, Canadians pause in a moment of silence to honour and remember those who have served, and continue to serve Canada during times of war, conflict and peace. Utilities Kingston remains open on Monday, November 11.
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Customers: sign up to receive bills online in face of possible postal delays
November 4, 2020Utilities Kingston is urging our customers to sign up to receive their utility bills online. Avoid missing a bill during a postal delay. Canada Post is warning of delivery delays due to large holiday volumes and safety measures as related to the COVID-19 pandemic.
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Natural gas rate review, effective Nov. 1
October 30, 2020Utilities Kingston has reviewed the rates for the natural gas commodity and transportation and storage, effective Nov. 1, 2020.
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Utilities Kingston warns customers of water heater related phone calls
October 19, 2020Utilities Kingston is warning customers to beware of callers demanding an in-home inspection of their rental water heater.
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Prioritizing mental health during Mental Illness Awareness Week
October 5, 2020Utilities Kingston encourages everyone in our community to take care of your mental wellness during this difficult time.
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Water heater rentals: rent local and switch today
September 25, 2020When you rent your water heater from Utilities Kingston, you’re investing in our community. That’s because proceeds are re-invested locally to support climate actions and reduce our carbon footprint.
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Beware of phone calls asking for banking information
September 9, 2020Utilities Kingston is warning customers to beware of callers requesting banking or other personal information.
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You can count on us! Progress in your neighbourhood
September 1, 2020Throughout the pandemic, our teams from multiple departments have been hard at work, and we continue to provide Kingston with safe and reliable core utility services. We wanted to provide an update on completed and in-progress projects. You can count on us!
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COVID-19 Energy Assistance Program available to small businesses and charitable organizations experiencing pandemic-related hardships
August 31, 2020We are now delivering the COVID-19 Energy Assistance Program for Small Business or CEAP-SB, funded by the Government of Ontario.
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Moving can be chaos! Utilities Kingston understands
August 14, 2020There is so much to remember when moving in or out. Utilities Kingston wants to make your move as simple as possible. Open or close an account with us online at your convenience, any time, any day. Our online self-service form works nicely from any device.
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Natural gas rate review, effective Aug. 1
July 30, 2020Utilities Kingston has reviewed the rates for the natural gas commodity and transportation & storage, effective Aug. 1, 2020.
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Wishing you a safe Civic Holiday
July 30, 2020A reminder that time-of-use electricity rates changed on June 1 to a fixed price of 12.8 ¢/kWh for electricity consumed in any hour of the day, on any day of the week. Our office is closed on Monday, Aug. 3.
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Heavy rains and strong winds: prepare with utility information
July 19, 2020Environment Canada has issued a Severe Thunderstorm Warning for our area Sunday afternoon. Utilities Kingston offers information so you know what to do in case of basement flooding, power outages and sewer overflows.
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Summer safety tips
July 14, 2020Health and safety is our number one priority. We want to share these summer safety tips from expert sources so that you and your family can be informed on every-day hazards.
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48 hours’ notice for technical services such as servicing and inspections
June 30, 2020Utilities Kingston would like to remind local contractors: we continue to require 48 hours’ notice for technical services such as servicing and inspections.
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Wishing you a safe Canada Day
June 29, 2020A reminder that time-of-use electricity rates changed on June 1 to a fixed price of 12.8 ¢/kWh for electricity consumed in any hour of the day, on any day of the week. Our office is closed on Wednesday, July 1.
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Electricity and gas customers can save on home cooling costs with the Smart Thermostat Program
June 29, 2020As you spend more time at home due to the COVID-19 pandemic, you may worry about increased cooling costs for your household. That’s why Utilities Kingston is reminding its customers about a Save on Energy Community Program that can help you save energy and money.
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Utilities Kingston 2019 annual reports: you can count on us!
June 18, 2020Utilities Kingston is sharing its 2019 online annual reports with our community.
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MyUtilities Portal unavailable
June 9, 2020Due to technical issues, the MyUtilities Customer Portal is currently unavailable and we apologize for the inconvenience. For information on your account, contact us as described in this article.
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Call before you dig to locate underground lines
June 5, 2020We remind residents who might be planning to dig anywhere on their property: make sure to contact Ontario One Call at least a week before you dig. It’s the law.
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Utilities Kingston is taking COVID-19 precautions while completing work in your neighbourhood
May 22, 2020Home and property-owners: see if Utilities Kingston is planning to conduct essential multi-utility capital construction in your neighbourhood this year.
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Customers: sign up to receive bills online in face of possible postal delays
May 4, 2020Utilities Kingston is urging our customers to sign up to receive their utility bills online. Avoid missing a bill during a postal delay. Canada Post is warning of delivery delays due to large volumes and safety measures as related to the COVID-19 pandemic.
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Heavy rains: prepare with utility information
April 29, 2020We are expecting heavy rainfall in Kingston, beginning Wednesday and continuing until Friday. Utilities Kingston offers information so you know what to do in case of basement flooding, power outages and sewer overflows.
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Natural gas rate review, effective May 1
April 29, 2020Utilities Kingston has reviewed the rates for the natural gas commodity and transportation & storage, effective May 1, 2020.
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Utilities Kingston warns customers of phone scam
April 29, 2020Utilities Kingston is warning customers to beware of callers pretending to be from Utilities Kingston and demanding immediate payment for utilities. This is a scam. Several customers have reported this activity that is also affecting other utilities across Ontario.
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Tuesday, April 28 is the National Day of Mourning
April 27, 2020April 28 is dedicated to remembering those who have lost their lives, or suffered injury or illness due to a work-related tragedy. We also take time to recognize the many families and friends who have been deeply affected.
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MyUtilities: maintenance scheduled April 24-27
April 24, 2020Please be advised that the MyUtilities customer portal is scheduled for maintenance from noon on April 24 to noon on April 26. The portal will remain available during this work, but may experience momentary disruptions.
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How to avoid building large utility balances that you have to pay later
April 22, 2020To better serve our community during this difficult time, Utilities Kingston has created a convenient online payment-assistance request form for customers. We are offering support to help you avoid building large balances that you will have to pay later.
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Earth Day: Utilities Kingston promotes energy-efficiency program as a climate action
April 20, 2020A smart thermostat helps you conserve the energy used to heat or cool your home, and is one way residents can take climate action. Earth Day, celebrated yearly on April 22, promotes events held worldwide to demonstrate support for environmental protection.
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Moving can be chaos! Utilities Kingston understands
April 14, 2020There is so much to remember when moving in or out. Utilities Kingston wants to make your move as simple as possible. Open or close an account with us online at your convenience, any time, any day. Our online self-service form works nicely from any device.
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The natural gas federal carbon charge is changing, effective April 1
March 31, 2020In 2019, the federal government implemented a carbon pricing program in Ontario. In April 2020, the federal carbon charge for natural gas will increase to 6.02 cents per cubic metre.
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Working together to ensure the reliability of core utility services
March 31, 2020As Utilities Kingston takes steps to ensure the continued reliability of core utility services, the local utility company reminds residents about the need to work together during this difficult time.
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Helping customers and offering assistance
March 20, 2020We at Utilities Kingston recognize that this is a difficult time for our community and are letting our customers know: we’re here to support you. If you are concerned about paying your bill, experiencing hardship, or have been impacted by the COVID-19 pandemic, please call us to discuss extended bill payment options and financial assistance programs.
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How to access our services during COVID-19 pandemic
March 19, 2020To help contain the spread of COVID-19 in our community, access to our main office at 85 Lappan’s Lane is now restricted. Read some of the common reasons people visit in person, with instructions on what you can do instead.
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Utilities Kingston remains committed to reliable multi-utility services
March 18, 2020As Utilities Kingston suspends non-critical programs and services, the utility company reassures its customers: we will continue to provide the level of reliable water, wastewater, natural gas, electricity and broadband networking services that you expect from us.
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Non-critical programs and services suspended to protect health and safety
March 17, 2020To help protect the health and safety of employees, and ensure the reliability of critical utility services, Utilities Kingston is suspending non-critical programs and services, until further notice.
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An update to our customers on COVID-19
March 16, 2020We recognize this is a very uncertain and difficult time for our community and assure our customers: we are committed to the continued reliability of critical utility services.
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