Gas news archive
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Utilities Kingston's ten-year asset management plan
June 29, 2022In accordance with O. Reg. 588/17: Asset Management Planning for Municipal Infrastructure, Utilities Kingston’s ten-year asset management plan is now available.
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Time-of-use prices off-peak Canada Day, and our holiday hours
June 23, 2022On Canada Day, Friday, July 1, customers on Time-of-Use electricity pricing will be charged off-peak prices for the electricity commodity portion of the bill. Our office is closed at noon beginning on Thursday, June 30 and will reopen Monday, July 4.
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2021 annual reports now available online
June 21, 2022We are pleased to share our 2021 online annual reports with the community. This annual report covers the final year of Jim Keech’s outstanding career as the President and CEO of Utilities Kingston, and acknowledges his 40 years of leadership, serving the organization and community.
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Pride Month: Everyone is welcome here at Utilities Kingston
June 16, 2022Today marks the beginning of Pride Month, and we're showing our support for the 2SLGBTQ+ community. Everyone is welcome here at Utilities Kingston!
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Watering restrictions start June 15
June 14, 2022We want the community to be aware that seasonal watering restrictions are in effect from June 15 to Sept. 15. Residents and businesses with odd-numbered civic addresses may water on odd-numbered days, while evens may water on even-numbered days.
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Plan your garden to conserve water; attend free children's activities!
June 10, 2022Plan a visit to our award-winning Water Conservation Garden at 1211 John Counter Boulevard to see a variety of plants that require less water.
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Continue to conserve water and reduce sewer use, after sewer force main break
June 10, 2022Utilities Kingston is asking residents in the west end to continue conserving water and reducing sewer use, after a sewer force main break on Days Road. Crews uncovered the source of the sewer break, which is a blow-out on the elbow of a large diameter, 36-inch force main.
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West end residents: conserve water and reduce sewer use, after sewer force main break
June 9, 2022Utilities Kingston is asking residents in the west end to conserve water and reduce sewer use, after a sewer force main break on Days Road. While the sewer break is contained and there is no immediate risk of basement flooding or other direct public safety risk, the situation could change quickly.
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Natural gas maintenance taking place June 14 at regulating station
June 8, 2022On Tuesday, June 14, we are conducting valve repair at the municipal City Gate natural gas regulating station (located on Perth Road, just south of Unity Road). Our certified technicians will be onsite to ensure public and worker safety and we anticipate this work will be completed in one day.
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Utilities Kingston warns customers of phone scam
June 1, 2022Utilities Kingston is warning customers to beware of callers pretending to be from Utilities Kingston and demanding payment for utilities. This is a scam. Several customers have reported this activity.
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Summer safety tips for you and your family
May 31, 2022Health and safety is our number one priority. We want to share these summer safety tips from expert sources so that you and your family can be informed on every-day hazards.
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We're making improvements in your neighbourhood
May 25, 2022Utilities Kingston is making improvements to community infrastructure. Home and property-owners: see if we are planning to complete capital construction in your neighbourhood this year.
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Planned power outage set for CFB Kingston and Barriefield Village as we make local electricity system improvements
May 19, 2022Utilities Kingston electricity customers in the CFB Kingston and Barriefield Village areas will be affected by a three-hour planned power outage on Sunday, May 29 starting at 8:00 AM.
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Natural gas rate review, effective May 1
April 28, 2022Utilities Kingston has reviewed the natural gas commodity and transportation and storage rates, effective May 1, 2022.
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Thursday, April 28 is the National Day of Mourning
April 27, 2022Pause. Reflect. Remember. On April 28, we will honour workers who have died, were injured, or became ill from their job.
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Close your utility account using our online form or by phone
April 21, 2022Students, are you finishing up the school year? To close your account, fill out our online form today. You’ll want to get this done before your lease ends!
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Register online for Safety Days: mandatory health and safety expectations training
April 17, 2022Safety Days eLearning 2022 will provide for the health and safety expectations necessary to pre-qualify for quotation work, for Utilities Kingston and the City of Kingston. The deadline for completing the eLearning program is May 20.
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Phone lines unavailable, call 9-1-1 in emergency
April 12, 2022Due to an unplanned voice system outage, we are unable to accept inbound calls to our 24-hour emergency and customer service lines. If you need to reach us about a serious or potentially life-threatening utility emergency such as a natural gas leak or downed power line, call 911 immediately.
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Wishing Kingston a safe and healthy Easter weekend
April 11, 2022We’re wishing our community and all our employees good health and wellness this Easter weekend. Customers on Time-of-use electricity pricing will be charged off-peak prices for the electricity commodity portion of the bill on Good Friday, April 15.
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April is Dig Safe Month: call or click before you dig!
March 31, 2022To mark Dig Safe Month, we remind residents who might be planning to dig anywhere on their property: contact Ontario One Call at least a week before you dig. It’s the law.
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The federal carbon charge for natural gas is changing
March 29, 2022In 2019, the federal government implemented a carbon pricing program in Ontario. In April 2022, the federal carbon charge for natural gas will increase to 9.94 cents per cubic metre.
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Seasonal weather contributes to increase in water main breaks
March 16, 2022Our community is reminded that the weather this time of year can contribute to an increase in water main breaks. Deep frost and freeze-thaw cycles can expand and contract materials, thereby stressing the pipes and causing cracks.
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Residents may notice natural gas smell in Glenburnie on March 22
March 15, 2022Residents may notice a gas smell in Glenburnie on Monday, March 21. Utilities Kingston is receiving a delivery of mercaptan, the odourant added to natural gas as a safety measure.
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International Women’s Day is March 8
March 7, 2022At Utilities Kingston, we want to create a community where everyone feels they belong. That’s why we are proud to participate in International Women’s Day.
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Utilities Kingston invites input on public safety awareness, online and by telephone
February 25, 2022Until early March, we are conducting our bi-annual survey to get input from the public on their understanding of electrical safety. The survey is being offered online or by telephone.
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March is Fraud Prevention Month: protect yourself online, on your phone and at your door
February 24, 2022March is Fraud Prevention Month. Kingston Police and Utilities Kingston are partnering to help spread fraud prevention tips to residents and businesses.
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A behind-the-scenes look at sewer surveillance for COVID-19
February 16, 2022Our treatment operators have been sampling wastewater at treatment facilities since June 2020.
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Mix of wintry weather could bring basement flooding and power outages
February 16, 2022In preparation, Utilities Kingston is urging residents to take steps to protect their properties and know who to call in case of a power outage.
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Cross bores: call before clearing a sewer line
February 4, 2022Learn about the risk of sewer cross bores and why you should call for a free sewer safety inspection before you attempt to clear a blocked sewer line.
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Weather advisory: keep utility equipment safe
February 3, 2022Local weather advisories are calling for additional snowfall to intensify this afternoon and into the morning. During this weather event, we would like to remind the public about the following safety tips.
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Natural gas customers: apply for a $100 credit when you purchase and install a smart thermostat
February 2, 2022This program is for residential customers who receive natural gas services from Utilities Kingston.
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Natural gas rate review, effective February 1
January 27, 2022Utilities Kingston has reviewed the natural gas commodity and transportation and storage rates, effective February 1, 2022.
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Data Privacy Day is Jan. 28: here’s how we protect your privacy
January 27, 2022This Data Privacy Day, we are reaffirming our commitment to respecting your privacy. You can count on us!
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Bell Let's Talk Day - Jan. 26, 2022
January 26, 2022The Bell Let’s Talk Day campaign shines a light on the actions that we can all take, because now more than ever, mental health matters.
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We are investigating mailing issues of recent utility bills
January 18, 2022We are aware that some customers are experiencing an issue with receiving their utility bill by mail. The affected bills were dated January 6.
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Tips to stay safe during heavy snow fall
January 17, 2022With significant snow expected today, we would like to remind the public about how to stay safe during extreme weather.
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Prepare for high winds with utility information
January 5, 2022A wind warning is in effect for Kingston, with gusts near 90 km/h in the forecast for today.
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Utilities Kingston offers seasonal utility safety tips
December 30, 2021With the winter season upon us, Utilities Kingston is providing some important safety reminders about your gas, water and electrical services.
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Utility rates are changing Jan. 1
December 29, 2021Learn about changes to your electricity, natural gas, water and wastewater bills, taking effect on Jan. 1, 2022.
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Our holiday hours
December 20, 2021Our office will be closed Dec. 25, 26 and Jan. 1, and we close at noon on Dec. 24 and 31. On holidays, such as Christmas Day, Boxing Day and New Year's Day, you will be charged off-peak prices for the electricity commodity portion of your bill.
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Utilities Kingston warns customers of phone scam
December 17, 2021Utilities Kingston is warning customers to beware of pre-recorded voice messages pretending to be from Utilities Kingston and demanding immediate payment for utilities. This is a scam. Several customers have reported this activity.
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Storm response update
December 14, 2021We are providing an update on our response to the severe rain and wind storms that battered Kingston on Saturday, causing damage to infrastructure, trees, and buildings.
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Significant rainfall and high winds forecast: prepare with utility information
December 10, 2021A strong storm system is forecast to bring heavy rain and high winds to the region Friday, December 10 and Saturday, December 11.
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Natural gas maintenance taking place December 8 at regulating station
December 6, 2021On Wednesday, December 8, we are conducting valve maintenance at the municipal City Gate natural gas regulating station (located on Perth Road, just south of Unity Road). Our certified technicians will be onsite to ensure public and worker safety and we anticipate this work will be completed in one day.
Read more...about Natural gas maintenance taking place December 8 at regulating station -
Natural gas customers: apply for a $100 credit when you purchase and install a smart thermostat
December 3, 2021This program is for residential customers who receive natural gas services from Utilities Kingston.
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Natural gas safety: report gas smells, install and obey alarms
November 5, 2021Using natural gas is safe. Modern gas appliances are certified to high standards, they have built-in safety features, and the contractors who install them are specially trained and licensed. Still, we want people to know how to react if you suspect a gas leak or hear your carbon monoxide alarms go off.
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Natural gas safety: report gas smells, install and obey alarms
November 5, 2021Using natural gas is safe. Modern gas appliances are certified to high standards, they have built-in safety features, and the contractors who install them are specially trained and licensed. Still, we want people to know how to react if they suspect a gas leak or hear their carbon monoxide alarms go off.
Read more...about Natural gas safety: report gas smells, install and obey alarms -
We will be open to assist you on November 11
November 4, 2021Every year on November 11, we pause in a moment of silence to honour and remember those who have served, and continue to serve Canada during times of war, conflict and peace. Utilities Kingston remains open on Thursday, November 11.
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Planned maintenance to impact power outage and sewer overflow maps
November 3, 2021On Saturday, November 6, from 3 to 3:30 a.m., the Utilities Kingston power outage and real-time sewer overflow monitoring maps will be impacted by planned maintenance.
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Help to manage your home heating bills this winter
October 29, 2021As energy prices increase around the world due to the resurgence of the economy, and with the heating season on our doorstep, we’re helping our customers better manage their energy bills.
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