Gas news archive
- 1-50 of 465
- Next
-
Questions about your first bill? We have answers!
October 19, 2021Did you recently move and open a new utilities account? Read this article to find answers to questions about your first bill.
Read more...about Questions about your first bill? We have answers! -
Beware of callers offering in-home appointments for energy rebates
October 14, 2021Utilities Kingston is now receiving reports from concerned residents about apparent scammers, calling to offer energy rebates.
Read more...about Beware of callers offering in-home appointments for energy rebates -
David Fell to become Utilities Kingston’s new President & CEO
October 14, 2021Utilities Kingston is pleased to announce its new President and CEO, David Fell. Beginning on Jan. 17, 2022, Fell will lead Utilities Kingston in its mission: to manage, operate and maintain community infrastructure, delivering safe, reliable services and a personal customer experience.
Read more...about David Fell to become Utilities Kingston’s new President & CEO -
Resolved - We are experiencing phone line issues
October 9, 2021Resolved - We are experiencing phone line issues and are working to resolve them as quickly as possible. If you need to reach us about a utility emergency, call 613-546-1181 and type ext. 2151 at any time. Our customer service line at 613-546-0000 and our emergency line at 613-546-1181 are impacted when attempting to report utility emergencies using our voice recognition service.
Read more...about Resolved - We are experiencing phone line issues -
Planned voice system outage after business hours on October 7
October 5, 2021Calls placed to 613-546-0000 or our 24-hour emergency line at 613-546-1181 after hours will be redirected to our call service. Report serious or life-threatening emergencies to 911
Read more...about Planned voice system outage after business hours on October 7 -
Prioritizing mental health during Mental Illness Awareness Week
October 4, 2021Utilities Kingston encourages everyone in our community to take care of your mental wellness during this difficult time.
Read more...about Prioritizing mental health during Mental Illness Awareness Week -
Honouring the National Day for Truth and Reconciliation
September 30, 2021Today, we honour the National Day for Truth and Reconciliation. We encourage our employees and community to find ways to honour the shared path of reconciliation.
Read more...about Honouring the National Day for Truth and Reconciliation -
We are open to assist you on September 30
September 24, 2021Utilities Kingston will remain open on Thursday, September 30, and we look forward to assisting you.
Read more...about We are open to assist you on September 30 -
Wishing you a safe Labour Day: we are closed Monday
September 1, 2021Customers on Time-of-Use electricity pricing will be charged off-peak prices for the electricity commodity portion of the bill on Monday, Sept. 6. Our office is closed on Monday, Sept. 6.
Read more...about Wishing you a safe Labour Day: we are closed Monday -
Your home or business may be one of 1,800 getting a new gas meter in 2021
August 18, 2021Your home or business may be one of 1,800 getting a new gas meter in 2021. This article provides information on what you can expect.
Read more...about Your home or business may be one of 1,800 getting a new gas meter in 2021 -
Moving can be chaos! Opening your account is easy
August 16, 2021There is so much to remember when moving in or out. We want to make your move as simple as possible.
Read more...about Moving can be chaos! Opening your account is easy -
MyUtilities unavailable July 29, 6-8 PM, due to planned maintenance
July 27, 2021Due to planned maintenance to the MyUtilities Customer Portal, it will be unavailable on Thursday, July 29 from 6-8 PM. We apologize for the inconvenience.
Read more...about MyUtilities unavailable July 29, 6-8 PM, due to planned maintenance -
Happy Civic Holiday! Electricity prices are off peak on August 2
July 26, 2021On the Civic Holiday, Monday, August 2, customers on Time-of-Use electricity pricing will be charged off-peak prices for the electricity commodity portion of the bill.
Read more...about Happy Civic Holiday! Electricity prices are off peak on August 2 -
Natural gas rate review, effective August 1
July 23, 2021Utilities Kingston has reviewed the natural gas commodity and transportation and storage rates, effective August 1, 2021.
Read more...about Natural gas rate review, effective August 1 -
COVID-19 Energy Assistance Program applications are now closed
July 22, 2021Utilities Kingston is no longer accepting applications for natural gas and electricity funding for CEAP and CEAP-Small Business. The Ontario Energy Board has advised that the Ministry of Energy confirmed no additional funding would be provided for CEAP or CEAP-SB.
Read more...about COVID-19 Energy Assistance Program applications are now closed -
Summer safety tips for you and your family
July 16, 2021Health and safety is our number one priority. We want to share these summer safety tips from expert sources so that you and your family can be informed on every-day hazards.
Read more...about Summer safety tips for you and your family -
Heavy rains and thunderstorms: prepare with utility information
July 8, 2021Environment Canada has issued a special weather statement for Kingston due to thunderstorms with heavy rainfall of 30 to 50 mm in the forecast for today. We are reminding residents of steps you can take to protect your property from the risk of flooding and sewer back-ups, or in case of power outages.
Read more...about Heavy rains and thunderstorms: prepare with utility information -
Time-of-use prices off-peak Canada Day, and we’re closed July 1-2
June 30, 2021On Canada Day, Thursday July 1, customers on Time-of-Use electricity pricing will be charged off-peak prices for the electricity commodity portion of the bill. Our office is closed on Thursday, July 1 and Friday, July 2.
Read more...about Time-of-use prices off-peak Canada Day, and we’re closed July 1-2 -
Water and sewer project on Front Road and King Street West: saving energy, reducing sewer overflows and supporting growth & development
June 30, 2021Utilities Kingston is embarking on a large, phased, multi-year project to improve water and sewer infrastructure in the community.
Read more...about Water and sewer project on Front Road and King Street West: saving energy, reducing sewer overflows and supporting growth & development -
Our strategic plan for 2021-2025
June 28, 2021We are pleased to share our five-year strategic plan, for 2021-2025.
Read more...about Our strategic plan for 2021-2025 -
New Highway 15 water main will help meet demand and ensure fire protection
June 25, 2021The project will begin in June 2021 and continue until the end of the year. It will ensure the continued reliability of water services, meeting demand and ensuring fire protection, as development increases in the area.
Read more...about New Highway 15 water main will help meet demand and ensure fire protection -
Hydro One power outage will not affect our electricity customers
June 25, 2021Utilities Kingston customers are not affected by the Hydro One planned power outage that will take place on Sunday, June 27.
Read more...about Hydro One power outage will not affect our electricity customers -
RESTORED: Planned maintenance on power outage map June 22
June 18, 2021On Tuesday, June 22 from 10:30-12:30 p.m., the Utilities Kingston power outage map will be unavailable, due to planned maintenance.
Read more...about RESTORED: Planned maintenance on power outage map June 22 -
Utilities Kingston 2020 annual reports: you can count on us!
June 18, 2021We are pleased to share our 2020 online annual reports with our community.
Read more...about Utilities Kingston 2020 annual reports: you can count on us! -
Gas main replacement project begins
June 3, 2021To help ensure the continued safety and reliability of the municipal gas distribution system, the 2021 project to replace gas main begins late June.
Read more...about Gas main replacement project begins -
Struggling to pay bills? Apply to COVID-19 Energy Assistance Programs
May 27, 2021The programs provide an on-bill credit to eligible residential, small business and charitable organization energy customers who have experienced hardships as a direct result of the COVID-19 pandemic. Utilities Kingston is now delivering these programs to support our customers through this difficult time.
Read more...about Struggling to pay bills? Apply to COVID-19 Energy Assistance Programs -
Mixing valves: information on repairs and replacements
May 26, 2021We pride ourselves on fast and reliable water heater service. When you call for service, it’s our priority to respond to calls within 24 hours. Our representative will ask you a few questions related to both your water heater and the separate mixing valve plumbing device. Providing accurate responses to these questions will help facilitate a timely repair.
Read more...about Mixing valves: information on repairs and replacements -
COVID-19 Energy Assistance Program changes to help more people, businesses and charitable organizations
May 6, 2021As of January 14, 2021, changes are in place to the COVID-19 Energy Assistance Program eligibility criteria for residents, small businesses and charitable organizations, so that more customers may qualify for these programs.
Read more...about COVID-19 Energy Assistance Program changes to help more people, businesses and charitable organizations -
Natural gas rate review, effective May 1
April 30, 2021Utilities Kingston has reviewed the natural gas commodity and transportation and storage rates, effective May 1, 2021.
Read more...about Natural gas rate review, effective May 1 -
Wednesday, April 28 is the National Day of Mourning
April 27, 2021Pause. Reflect. Remember. At 11 AM on April 28, we will honour workers who have died, were injured, or became ill from their job.
Read more...about Wednesday, April 28 is the National Day of Mourning -
Utilities Kingston is taking COVID-19 precautions while completing work in your neighbourhood
April 23, 2021Home and property-owners: see if Utilities Kingston is planning to conduct essential multi-utility capital construction in your neighbourhood this year.
Read more...about Utilities Kingston is taking COVID-19 precautions while completing work in your neighbourhood -
MyUtilities got an upgrade!
April 15, 2021Next time you log into MyUtilities, you’ll notice some enhancements. An upgrade to our customer portal was completed overnight.
Read more...about MyUtilities got an upgrade! -
Moving can be chaos! Utilities Kingston understands
April 13, 2021There is so much to remember when moving in or out. Utilities Kingston wants to make your move as simple as possible. Open or close an account with us online at your convenience, any time, any day. Our online self-service form works nicely from any device.
Read more...about Moving can be chaos! Utilities Kingston understands -
MyUtilities: maintenance scheduled April 14-15
April 12, 2021Due to planned upgrades to the MyUtilities Customer Portal, it will be unavailable from 12 PM on Wednesday, April 14 to 8 AM on Thursday, April 15.
Read more...about MyUtilities: maintenance scheduled April 14-15 -
April is Dig Safe Month: call or click before you dig!
March 31, 2021To mark Dig Safe Month, we remind residents who might be planning to dig anywhere on their property: contact Ontario One Call at least a week before you dig. It’s the law.
Read more...about April is Dig Safe Month: call or click before you dig! -
Register online for Safety Days: mandatory health and safety expectations training
March 29, 2021Safety Days eLearning 2021 will provide for the health and safety expectations necessary to pre-qualify for quotation work, for Utilities Kingston and the City of Kingston. The deadline for completing the eLearning program is May 3.
Read more...about Register online for Safety Days: mandatory health and safety expectations training -
The natural gas federal carbon charge is changing, effective April 1
March 29, 2021In 2019, the federal government implemented a carbon pricing program in Ontario. In April 2021, the federal carbon charge for natural gas will increase to 7.98 cents per cubic metre.
Read more...about The natural gas federal carbon charge is changing, effective April 1 -
Heavy rains and strong winds: prepare with utility information
March 25, 2021We are expecting a spring storm in Kingston bringing heavy rainfall and strong winds, beginning today and continuing until Friday. Utilities Kingston is reminding residents of steps you can take to protect your property from the risk of flooding and sewer back-ups or in case of power outages.
Read more...about Heavy rains and strong winds: prepare with utility information -
Cross bores: call before clearing a sewer line
March 15, 2021Learn about the risk of sewer cross bores and why you should call for a free sewer safety inspection before you attempt to clear a blocked sewer line.
Read more...about Cross bores: call before clearing a sewer line -
Water heater rentals: rent local and switch today
March 12, 2021When you rent your water heater from Utilities Kingston, you’re investing in our community. That’s because proceeds are re-invested locally to support climate actions and reduce our carbon footprint.
Read more...about Water heater rentals: rent local and switch today -
Utilities Kingston and Kingston Police offer fraud prevention tips
February 26, 2021March is Fraud Prevention Month and Kingston Police and Utilities Kingston are partnering to help spread fraud prevention tips to local residents and businesses.
Read more...about Utilities Kingston and Kingston Police offer fraud prevention tips -
Council approves budgets, rates for municipal utilities
February 18, 2021On February 16, 2021, the council of the City of Kingston approved the 2021-2022 operating budgets and the 2021 capital budget additions for its municipally-owned utilities, which include water, wastewater and gas, and an appliance rental business.
Read more...about Council approves budgets, rates for municipal utilities -
Winter storm warning: Utilities Kingston offers safety tips
February 16, 2021With Environment Canada issuing a Winter Storm Warning for the area until later today with a total of 25 cms snow expected, Utilities Kingston is providing some important safety reminders about your gas, water and electrical services.
Read more...about Winter storm warning: Utilities Kingston offers safety tips -
Natural gas rate review, effective Feb. 1
January 29, 2021Utilities Kingston has reviewed the rates for the natural gas commodity and transportation and storage, effective Feb. 1, 2021.
Read more...about Natural gas rate review, effective Feb. 1 -
Bell Let's Talk Day - Jan. 28, 2021
January 27, 2021The Bell Let’s Talk Day campaign shines a light on the actions that we can all take, because now more than ever, mental health matters.
Read more...about Bell Let's Talk Day - Jan. 28, 2021 -
Crews are responding to a power outage in central Kingston
January 20, 2021Crews are responding to a power outage in central Kingston, which was caused by a tree limb contacting high voltage lines.
Read more...about Crews are responding to a power outage in central Kingston -
How to access our services during COVID-19 pandemic
January 14, 2021Read some of the common reasons people visit in person, with instructions on what you can do instead.
Read more...about How to access our services during COVID-19 pandemic -
Utilities Kingston offers seasonal utility safety tips
December 31, 2020With the winter season upon us, Utilities Kingston is providing some important safety reminders about your gas, water and electrical services.
Read more...about Utilities Kingston offers seasonal utility safety tips -
Offer for $100 credit on smart thermostats: apply by Jan. 15
December 31, 2020Utilities Kingston is offering a $100 bill credit on the purchase of smart thermostats to its natural gas and electricity customers, and they must purchase and install by Dec. 31, 2020 due to funding requirements.
Read more...about Offer for $100 credit on smart thermostats: apply by Jan. 15 -
Utility rates are changing Jan. 1
December 31, 2020Learn about changes to your electricity, water and wastewater bills, taking effect on Jan. 1, 2021.
Read more...about Utility rates are changing Jan. 1
- 1-50 of 465
- Next