Electricity news archive
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We are open to assist you on September 30
September 24, 2021Utilities Kingston will remain open on Thursday, September 30, and we look forward to assisting you.
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Utilities Kingston issues powerline safety reminder after unsanctioned street party
September 8, 2021We are issuing a public safety reminder to always stay away from powerlines after reports of individuals climbing streetlight poles – close to powerlines - during an unsanctioned street party this past weekend.
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Restored: Planned maintenance on power outage map Sept. 7
September 2, 2021On Tuesday, Sept. 7 between 9:30-10:30 a.m., the Utilities Kingston power outage map will be unavailable, due to planned maintenance.
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Wishing you a safe Labour Day: we are closed Monday
September 1, 2021Customers on Time-of-Use electricity pricing will be charged off-peak prices for the electricity commodity portion of the bill on Monday, Sept. 6. Our office is closed on Monday, Sept. 6.
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Are you satisfied? We're calling electricity customers for input
August 17, 2021Over the next month, contractor UtilityPULSE will be calling customers to conduct a satisfaction survey on behalf of Utilities Kingston.
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Moving can be chaos! Opening your account is easy
August 16, 2021There is so much to remember when moving in or out. We want to make your move as simple as possible.
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MyUtilities unavailable July 29, 6-8 PM, due to planned maintenance
July 27, 2021Due to planned maintenance to the MyUtilities Customer Portal, it will be unavailable on Thursday, July 29 from 6-8 PM. We apologize for the inconvenience.
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Happy Civic Holiday! Electricity prices are off peak on August 2
July 26, 2021On the Civic Holiday, Monday, August 2, customers on Time-of-Use electricity pricing will be charged off-peak prices for the electricity commodity portion of the bill.
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COVID-19 Energy Assistance Program applications are now closed
July 22, 2021Utilities Kingston is no longer accepting applications for natural gas and electricity funding for CEAP and CEAP-Small Business. The Ontario Energy Board has advised that the Ministry of Energy confirmed no additional funding would be provided for CEAP or CEAP-SB.
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Power outage set on Princess Street in city central for necessary maintenance identified using infrared scanning
July 20, 2021Electricity customers on Princess Street between Macdonnell and Tower Streets will be affected by a power outage on Wednesday, July 21.
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Summer safety tips for you and your family
July 16, 2021Health and safety is our number one priority. We want to share these summer safety tips from expert sources so that you and your family can be informed on every-day hazards.
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RESTORED: Crews are responding to a power outage in downtown, central and north Kingston
July 13, 2021Crews are investigating a large power outage in downtown, central and north Kingston, impacting approximately 7900 customers.
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Heavy rains and thunderstorms: prepare with utility information
July 8, 2021Environment Canada has issued a special weather statement for Kingston due to thunderstorms with heavy rainfall of 30 to 50 mm in the forecast for today. We are reminding residents of steps you can take to protect your property from the risk of flooding and sewer back-ups, or in case of power outages.
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Time-of-use prices off-peak Canada Day, and we’re closed July 1-2
June 30, 2021On Canada Day, Thursday July 1, customers on Time-of-Use electricity pricing will be charged off-peak prices for the electricity commodity portion of the bill. Our office is closed on Thursday, July 1 and Friday, July 2.
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Water and sewer project on Front Road and King Street West: saving energy, reducing sewer overflows and supporting growth & development
June 30, 2021Utilities Kingston is embarking on a large, phased, multi-year project to improve water and sewer infrastructure in the community.
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Our strategic plan for 2021-2025
June 28, 2021We are pleased to share our five-year strategic plan, for 2021-2025.
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New Highway 15 water main will help meet demand and ensure fire protection
June 25, 2021The project will begin in June 2021 and continue until the end of the year. It will ensure the continued reliability of water services, meeting demand and ensuring fire protection, as development increases in the area.
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Hydro One power outage will not affect our electricity customers
June 25, 2021Utilities Kingston customers are not affected by the Hydro One planned power outage that will take place on Sunday, June 27.
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RESTORED: Planned maintenance on power outage map June 22
June 18, 2021On Tuesday, June 22 from 10:30-12:30 p.m., the Utilities Kingston power outage map will be unavailable, due to planned maintenance.
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Utilities Kingston 2020 annual reports: you can count on us!
June 18, 2021We are pleased to share our 2020 online annual reports with our community.
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Struggling to pay bills? Apply to COVID-19 Energy Assistance Programs
May 27, 2021The programs provide an on-bill credit to eligible residential, small business and charitable organization energy customers who have experienced hardships as a direct result of the COVID-19 pandemic. Utilities Kingston is now delivering these programs to support our customers through this difficult time.
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Mixing valves: information on repairs and replacements
May 26, 2021We pride ourselves on fast and reliable water heater service. When you call for service, it’s our priority to respond to calls within 24 hours. Our representative will ask you a few questions related to both your water heater and the separate mixing valve plumbing device. Providing accurate responses to these questions will help facilitate a timely repair.
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Wishing you a safe Victoria Day long weekend
May 19, 2021Customers on Time-of-Use electricity pricing will be charged off-peak prices for the electricity commodity portion of the bill on Monday, May 24. Our office is also closed on that day.
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Working outdoors? Utilities Kingston and Electrical Safety Authority remind homeowners to avoid deadly distractions
May 14, 2021May 17-23 is Powerline Safety Week, and Utilities Kingston is partnering with the Electrical Safety Authority in urging Kingston homeowners to avoid deadly distractions by practicing three critical steps: stop, look, and live.
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COVID-19 Energy Assistance Program changes to help more people, businesses and charitable organizations
May 6, 2021As of January 14, 2021, changes are in place to the COVID-19 Energy Assistance Program eligibility criteria for residents, small businesses and charitable organizations, so that more customers may qualify for these programs.
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New electricity prices and periods take effect May 1
April 30, 2021The Ontario Energy Board announced new electricity prices and Time-of-use periods for households and small businesses, effective May 1.
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Wednesday, April 28 is the National Day of Mourning
April 27, 2021Pause. Reflect. Remember. At 11 AM on April 28, we will honour workers who have died, were injured, or became ill from their job.
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Utilities Kingston is taking COVID-19 precautions while completing work in your neighbourhood
April 23, 2021Home and property-owners: see if Utilities Kingston is planning to conduct essential multi-utility capital construction in your neighbourhood this year.
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MyUtilities got an upgrade!
April 15, 2021Next time you log into MyUtilities, you’ll notice some enhancements. An upgrade to our customer portal was completed overnight.
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Moving can be chaos! Utilities Kingston understands
April 13, 2021There is so much to remember when moving in or out. Utilities Kingston wants to make your move as simple as possible. Open or close an account with us online at your convenience, any time, any day. Our online self-service form works nicely from any device.
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MyUtilities: maintenance scheduled April 14-15
April 12, 2021Due to planned upgrades to the MyUtilities Customer Portal, it will be unavailable from 12 PM on Wednesday, April 14 to 8 AM on Thursday, April 15.
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April is Dig Safe Month: call or click before you dig!
March 31, 2021To mark Dig Safe Month, we remind residents who might be planning to dig anywhere on their property: contact Ontario One Call at least a week before you dig. It’s the law.
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Wishing Kingston a safe and healthy Easter weekend
March 30, 2021We’re wishing our community and all our employees good health and wellness this Easter weekend. Customers on Time-of-Use electricity pricing will be charged off-peak prices for the electricity commodity portion of the bill on Good Friday, April 2.
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Register online for Safety Days: mandatory health and safety expectations training
March 29, 2021Safety Days eLearning 2021 will provide for the health and safety expectations necessary to pre-qualify for quotation work, for Utilities Kingston and the City of Kingston. The deadline for completing the eLearning program is May 3.
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Heavy rains and strong winds: prepare with utility information
March 25, 2021We are expecting a spring storm in Kingston bringing heavy rainfall and strong winds, beginning today and continuing until Friday. Utilities Kingston is reminding residents of steps you can take to protect your property from the risk of flooding and sewer back-ups or in case of power outages.
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Water heater rentals: rent local and switch today
March 12, 2021When you rent your water heater from Utilities Kingston, you’re investing in our community. That’s because proceeds are re-invested locally to support climate actions and reduce our carbon footprint.
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We're working to resolve issues with our power outage map
March 5, 2021Update: the issues with the outage map have been resolved. Thank you for your patience.
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Crews restore power to 10,000 customers in central Kingston
March 5, 2021Crews are investigating a large power outage in central Kingston, impacting approximately 10,000 customers.
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Power restored to Central Kingston, intermittent outages possible
March 5, 2021Utilities Kingston has now restored power to 10,000 customers in central Kingston following a 5:45 a.m. outage that has been linked to issues with customer-owner equipment.
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King Street: trained arborists to prune trees, to ensure safe and reliable electricity distribution
March 3, 2021Utilities Kingston is conducting electrical work on King Street, between Beverley and Lower University, in the Breakwater Park area. We are working with trained arborists to prune trees around high voltage lines, while minimizing the impact to trees.
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Utilities Kingston and Kingston Police offer fraud prevention tips
February 26, 2021March is Fraud Prevention Month and Kingston Police and Utilities Kingston are partnering to help spread fraud prevention tips to local residents and businesses.
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New electricity prices for households and small businesses start Feb. 23
February 23, 2021The Ontario government's electricity rate relief ends Feb. 22 and electricity prices for households and small businesses return to those set by the Ontario Energy Board for Jan. 1. This change is effective Feb. 23, under the Regulated Price Plan.
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Council approves budgets, rates for municipal utilities
February 18, 2021On February 16, 2021, the council of the City of Kingston approved the 2021-2022 operating budgets and the 2021 capital budget additions for its municipally-owned utilities, which include water, wastewater and gas, and an appliance rental business.
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Winter storm warning: Utilities Kingston offers safety tips
February 16, 2021With Environment Canada issuing a Winter Storm Warning for the area until later today with a total of 25 cms snow expected, Utilities Kingston is providing some important safety reminders about your gas, water and electrical services.
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Wishing you a safe and restful Family Day: we are closed Monday
February 11, 2021Customers on Time-of-Use electricity pricing will be charged off-peak prices for the electricity commodity portion of the bill. Our office is closed on Monday, Feb. 15.
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Electricity rate relief extended until Feb. 22
February 10, 2021To support people as they stay home during global pandemic, the Ontario Energy Board has announced that electricity prices will be held to a fixed rate of 8.5¢/kWh for all time-of-use and tiered customers on a temporary basis.
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Electricity rate relief extended until Feb. 9
January 28, 2021To support people as they stay home during the pending provincewide lockdown, the Ontario Energy Board has announced that electricity prices will be held to a fixed rate of 8.5¢/kWh for all time-of-use and tiered customers on a temporary basis.
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Bell Let's Talk Day - Jan. 28, 2021
January 27, 2021The Bell Let’s Talk Day campaign shines a light on the actions that we can all take, because now more than ever, mental health matters.
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Crews are responding to a power outage in central Kingston
January 20, 2021Crews are responding to a power outage in central Kingston, which was caused by a tree limb contacting high voltage lines.
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How to access our services during COVID-19 pandemic
January 14, 2021Read some of the common reasons people visit in person, with instructions on what you can do instead.
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