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Are you satisfied? We're calling electricity customers for input

Are you satisfied? We're calling electricity customers for input

Over the next month,  Utilities Kingston will be calling customers to conduct a satisfaction survey.

The phone calls will start this week and we want people to know these phone calls and questions are legitimate and authorized.

“We’ve been serving Kingston for more than 150 years and know that consumer values are changing. Please share your opinions to help us better understand and meet your needs and expectations. You can count on us,” says Kevin McCauley, Chief Customer and Technology Officer for Utilities Kingston.

We have contracted UtilityPULSE, an opinion research firm, to call 400 of our 28,000 customers in central Kingston and ask a few questions about our electrical services. When they call, UtilityPULSE will ask to speak to the person who looks after the household’s electrical bill and then proceed with the survey, which takes less than 15 minutes. Customers will not be asked for account, financial or other personal information.

We are one of many electric utilities in Ontario now conducting customer satisfaction surveys, as required by the Ontario Energy Board.

Questions or concerns about the survey can be directed to customer service at 613-546-0000, Monday to Friday from 8 AM to 5 PM.