On Canada Day, Thursday, July 1, customers on Time-of-Use electricity pricing will be charged off-peak prices for the electricity commodity portion of the bill.

Our office is closed on Thursday, July 1 and Friday, July 2. Most employees have been given July 2 off in recognition of the significant additional work that has gone in to managing essential utility services throughout the pandemic. In the event of a utility emergency, such as a gas smell, power outage or water main break, call our 24-hour emergency line at 613-546-1181. (Hydro One electricity customers in City west and east can call 1-800-434-1235. Enbridge customers can call 1-877-969-0999).

Did you know?

• You can refer to the MyUtilities customer portal to view your household usage of water, electricity and gas. If you’re a TOU customer, use the information to shift your electricity use to off-peak times when it costs less.
• Residential or small business customers, who pay Time-of-Use electricity prices, can now choose to switch to Tiered prices. Decide which price structure is right for you, with tools, information and videos from the Ontario Energy Board. Do you receive your electricity services from Utilities Kingston? You can switch to Tiered pricing using our election form. (Hydro One electricity customers can visit this link.)