How to access our services during COVID-19 pandemic

How to access our services during COVID-19 pandemic

To help contain the spread of COVID-19 in our community, access to our main office at 85 Lappan’s Lane is restricted.

Utilities Kingston remains committed to the core water, wastewater, natural gas, electricity and broadband networking services that our customers expect. You can count on us! 

Below are some of the common reasons people visit in person, with instructions on what you can do instead.

Ask a question about your utility bill or account:

Review these answers to frequently asked billing and account questions

If you can’t find the answer you are looking for, contact us online, or by phone, Monday to Friday, from 8 AM to 5 PM, at 613-546-0000.

Submit a document:

Send it electronically to info@utilitieskingston.com. (We'll handle it in accordance with our Privacy Policy.)

Moving and asking how to set up an account/close an account:

Open or close utility account using our online form, or by calling customer service, Monday to Friday, from 8 AM to 5 PM, at 613-546-0000.

Make a bill payment:

There are many ways to pay your Utilities Kingston bill. Register to receive and pay your bill online, sign up for a pre-authorized debit plan, or pay through your bank, credit card, by mail or drop box. 

Receive and pay your bills online

Receive your bill online: sign up for MyUtilities and eBilling today at my.utilitieskingston.com. You'll need your account number and the amount of the most recent payment you made to us.

Change of name on the utility bill:

Take a photo or scan of the required documentation and email it to info@utilitieskingston.com

Sign up for pre-authorized payment:

Send this completed Pre-Authorized Debit Plan Agreement with a void cheque, copy of void cheque or a pre-authorized debit form from your bank:

  • By mail: Utilities Kingston, Attention: Customer Service Department, PO Box 790, Kingston, Ontario K7L 4X7
  • By fax: 613-546-7816
  • By email: info@utilitieskingston.com

Make a payment arrangement:

Contact our credit department using our online payment assistance form.  A member of our team will review your request and respond by email or phone call, as quickly as possible. Alternatively, you can call us at 613-546-1181, ext. 2278, Monday to Friday from 8 AM to 4:30 PM. 

Apply to the Preventative Plumbing Program:

Utilities Kingston is suspending non-critical programs and services, until further notice. The Preventative Plumbing Program has been suspended. If your existing application is being placed on hold, we will communicate with you directly. Applications can be submitted online, but action will not be taken at this time.

Pay for water/septage hauling:

Over the phone using a credit card, by calling 613-546-1181, extension 2337, Monday to Friday, from 8 AM to 4:30 PM.

Purchase a backflow device test tag:

Over the phone using a credit card, by calling 613-546-1181, extension 2337, Monday to Friday, from 8 AM to 4:30 PM.

New service connections, water heater rentals, service area inquiries, etc.:

Contact a services advisor by calling 613-546-1181, extension 2285, Monday to Friday, from 7:30 AM to 4 PM.

Our apologies for the inconvenience as we work to help contain the spread of COVID-19. For all other inquiries, please contact 613-546-0000, Monday to Friday from 8 AM to 5 PM.