Water news archive
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Utilities Kingston warns customers of phone scam
April 4, 2019Utilities Kingston is warning customers to beware of callers pretending to be from Utilities Kingston and demanding immediate payment for utilities. This is a scam.
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High winds can cause outages and downed power lines
April 3, 2019As we experience high winds this evening, Utilities Kingston offers information to help protect your home and safety.
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Moving can be chaos! Utilities Kingston understands
April 2, 2019There is so much to remember when moving in or out. Utilities Kingston wants to make your move as simple as possible. Open or close an account with us online at your convenience, any time, any day. Our online self-service form works nicely from a mobile device as well.
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April is Dig Safe Month: call before you dig!
April 1, 2019April 1 marks the official start of Dig Safe Month. Any time you plan to dig on or near your property, contact Ontario One Call first. Even if you’re just digging with a shovel, be sure to get a free locate in advance.
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Artificial Intelligence helps protect the security of local utility systems
March 20, 2019Cybersecurity is becoming an increasingly important considerations for organizations around the world, and we wanted to share an update on how we’re ready for the potential of system attacks.
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Utilities Kingston warns customers of phone scam
March 18, 2019Utilities Kingston is warning its customers to beware of callers demanding immediate payment for utilities. This is a scam. Several Utilities Kingston customers have reported this activity that is also affecting other utilities across Ontario.
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Water heater rentals: rent local and switch today
March 18, 2019As a Utilities Kingston water heater rental customer, when you call for rentals and services, you’ll talk to one of our locally-based service advisors. They’ll provide honest, expert advice to help choose the right water heater for your home. No hidden fees or obligations.
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Register online for 2019 Safety Days and Wellness Fair
March 15, 2019Join the City of Kingston and Utilities Kingston for the award-winning Safety Days and Wellness Fair from March 28-29, 2019, 7:30 a.m. – 4:30 p.m. at Portsmouth Olympic Harbour.
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Website maintenance scheduled for Monday, March 11
March 11, 2019Please be advised that our websites are scheduled for maintenance from 7-9 p.m. on Monday, March 11. The websites will remain available during this work, but may experience momentary disruptions.
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Available: 2019-2023 Drinking Water Supply System Financial Plan
March 8, 2019The Council of the Corporation of the City of Kingston has approved the 2019-2023 Drinking Water Supply System Financial Plan. The plan is available from the City of Kingston website. Questions can be directed to customer service, Monday to Friday, from 8 AM to 5 PM, by calling 613-546-0000.
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Utilities Kingston may be in your area to replace end-of-life water meters
March 7, 2019Utilities Kingston wants customers to know that certified technicians will visit homes and businesses in Kingston in order to replace end-of-life water meters. Affected homeowners will receive a pamphlet in their mailbox.
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2018 Annual Reports on Drinking Water Quality
March 6, 2019Utilities Kingston has released the 2018 annual reports on drinking water quality.
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Utilities Kingston wins Public Safety Leadership Award from Canadian Gas Association
March 5, 2019On March 5, the Canadian Gas Association recognized Utilities Kingston with a Public Safety Leadership Award at its annual conference in Ottawa.
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March is Fraud Prevention Month: recognize, reject and report fraud
February 28, 2019Fraud Prevention Month brings together law enforcement agencies and public and private sector organizations to combat fraud. Kingston Police and Utilities Kingston are partnering to help spread fraud prevention tips to local residents and businesses.
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Website maintenance scheduled for Wednesday, March 6
February 27, 2019Please be advised that our websites are scheduled for maintenance from 6-8 p.m. on Wednesday, March 6. The websites will remain available during this work, but may experience momentary outages during server reboots.
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Planned voice system outage after business hours on March 10
February 27, 2019During planned maintenance on the voice system from 8 a.m. – 1 p.m. on Sunday, March 10, calls to our customer service line at 613-546-0000 will be redirected to our after-hours call center.
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Council approves budgets, rates for municipal utilities
February 21, 2019On February 19, 2019, the council of the City of Kingston approved the two-year operating budget and four-year capital budgets for its municipally-owned utilities, which include water, wastewater and gas utilities, and an appliance rental business.
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Freezing rain: know what to do in a utility emergency
February 20, 2019Environment Canada has issued a freezing rain warning for our area. We're sharing these tips to help protect your property during rain, freezing rain and milder temperatures.
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Winter storm warning: Utilities Kingston offers safety tips
February 11, 2019With Environment Canada issuing a winter storm warning for the area, Utilities Kingston is providing some important safety reminders about your gas, water and electrical services.
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Prepare for high winds
February 7, 2019As we anticipate high winds tonight into Friday morning, Utilities Kingston offers information to help protect your home and safety.
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Tips to keep water and ice away from utility equipment
February 5, 2019Review our tips to help protect your property during rain, freezing rain and milder temperatures.
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Protect your plumbing from freezing
January 29, 2019We're hearing from concerned customers who are experiencing frozen water pipes, internal to their building, due to the very cold weather. To protect your property, understand the risk factors and know the preventative steps to take.
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Tips to stay safe during snow and bitter cold this weekend
January 18, 2019With snow and bitterly cold temperatures expected this weekend, we would like to remind the public about how to stay safe during extreme weather.
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Temperature fluctuations increase water main breaks
January 17, 2019Weather is a big factor impacting water main breaks. Read on to learn why breaks happen, how our crews respond, what proactive steps we take to prevent them, and what you can do to reduce the impact of these service disruptions.
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Utilities Kingston offers seasonal utility safety tips
January 7, 2019With the winter season upon us, Utilities Kingston is providing some important safety reminders about your gas, water and electrical services.
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Natural gas and electricity rates change Jan. 1
December 20, 2018Learn about changes to your utility bill, taking effect on January 1, 2019.
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Heavy rains: prepare with utility information
December 20, 2018We are expecting significant rainfall in Kingston, beginning this evening. Utilities Kingston offers information so you know what to do in case of basement flooding, power outages and sewer overflows.
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Holiday schedule for time-of-use pricing
December 18, 2018Electricity used on weekends and holidays is charged the off-peak price during both the Winter and Summer periods.
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Be a community lead testing volunteer
December 17, 2018Utilities Kingston tests the water in Kingston homes and businesses for lead every six months and is currently seeking residents and businesses interested in participating in the regular, voluntary Community Lead Testing Program.
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Beware of carbon tax payment telephone scam
December 4, 2018Beware of callers soliciting payment relating to a fictitious monthly ‘carbon tax.’ An apparent telephone scam has been reported by several Utilities Kingston customers.
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Tips to stay safe during extreme weather this weekend
December 1, 2018With freezing rain, snowfall and colder temperatures forecast into the weekend, we would like to remind the public about how to stay safe during extreme weather.
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Take control of water and energy costs for your business
November 27, 2018Our water and natural gas incentive programs will help improve your company's water and energy efficiency, reduce your costs and meet your energy management goals.
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Rezatec to provide new water leak risk analysis tool
November 21, 2018Rezatec, a provider of geospatial data analytics, has announced it will work with Utilities Kingston to optimize leak detection activities across a section of the municipal water distribution system.
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Be wary of door-to-door sales people
November 21, 2018Utilities Kingston is receiving reports from concerned residents who have been approached by sales people, attempting to gain access to homes in order to replace electric thermostats with smart thermostats.
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Reminder: new rules to protect customers from sales of certain products in their home
November 2, 2018Utilities Kingston is reminding customers, certain products and services, such as home water treatment systems, can no longer be offered or sold at your home (unless you initiate the transaction).
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Affordability Fund Trust: sign up today
October 19, 2018If the cost of energy-saving upgrades is out of reach, Ontario’s new Affordability Fund Trust is here for you.
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Sign up to receive bills online in face of possible postal disruption
October 17, 2018Utilities Kingston is urging its customers to sign up to receive their utility bills online. Avoid missing a bill during a postal disruption (there is the possibility of one starting October 22).
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Utilities Kingston recognized with safety award
October 16, 2018Utilities Kingston has received an annual Technical Standards & Safety Authority (TSSA) Safety Award for 2018. The award was presented at the TSSA annual general meeting on October 11.
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Upgrades complete: James Street Water Booster Station
October 1, 2018The $5.1 million upgrades to the James Street Water Booster Station are now complete.
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Be a community lead testing volunteer
September 24, 2018Utilities Kingston tests the water in Kingston homes and businesses for lead every six months and is currently seeking 15 qualified property owners interested in participating in the regular, voluntary Community Lead Testing Program.
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3,300 households to receive energy efficiency reports
September 21, 2018Utilities Kingston is mailing Powerful Insights reports to 3,300 customers in Kingston central to help them identify how to improve energy efficiency– and save money.
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Planned voice system maintenance, September 23
September 20, 2018We are conducting planned maintenance on the voice system from 12 to 7 PM on Sunday, September 23. You may experience issues with calling our customer service line at 613-546-0000.
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Utilities Kingston may be in your area to replace end-of-life water meters
September 18, 2018Utilities Kingston wants customers to know that certified technicians will visit homes and businesses in Kingston in order to replace end-of-life water meters. Affected homeowners will receive a pamphlet in their mailbox.
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Heavy rains: prepare with utility information
September 10, 2018As Kingston anticipates heavy rains on Monday, September 10, Utilities Kingston offers information so you know what to do in case of power outages, basement flooding and sewer overflows.
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Utilities Kingston warns customers of phone scam
August 21, 2018Warning: beware of callers demanding immediate payment for utilities. A telephone scam is now being reported by several Utilities Kingston customers and by other utilities across Ontario.
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Storm watch: prepare with utility information
August 21, 2018As parts of southern Ontario anticipate heavy rains and thunderstorms later this evening, Utilities Kingston offers information so you know what to do in case of power outages, basement flooding and sewer overflows.
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Moving can be chaos! Opening your account is easy
August 14, 2018There is so much to remember when moving in or out. Utilities Kingston wants to make your move as simple as possible.
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Is water main relining coming to your neighbourhood?
August 10, 2018Utilities Kingston has awarded the 2018 contract for water main relining to Fer-Pal Construction Ltd. Work is expected to start mid-August, with completion by the end of November.
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Utilities Kingston issues facts regarding weekend flooding on Princess Street
August 7, 2018Utilities Kingston is issuing this statement after investigating Saturday’s water service break that impacted downtown Princess Street.
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City’s oldest water tower back in service after getting new paint
July 31, 2018With the exception of touch-ups, concrete repair and restoration, this work is now complete. The tower has been refilled (it holds 3,400 cubic metres of water) and is back in full operation.
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