Weather is a big factor impacting water main breaks. Extreme temperature fluctuations can expand and contract materials, thereby stressing the pipes and causing cracks.

If you suspect a water main break

If you see water bubbling out of the ground or running down the road, there might be a water main break. Please call it in to our 24-hour line at 613-546-1181 so that our crews can respond quickly. Don't rely on social media to report utility emergencies!

All about water main breaks!

When a water main breaks, it can be disruptive to local traffic, pedestrians and our water customers - who count on a reliable supply of tap water. Our website explains why breaks happen, how our crews respond, what proactive steps we take to prevent them, and what you can do to reduce the impact of these service disruptions.

Did you know? Being prepared is the best thing you can do to reduce the impact of a water disruption. Learn more from our page on water main breaks.