Water news archive
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Natural gas rates quarterly review
July 27, 2018Utilities Kingston has reviewed the rates for the natural gas commodity, transportation & storage, and cap & trade effective August 1, 2018.
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Drought conditions: tips to conserve water
July 20, 2018Due to a significantly lower amount of rainfall, the Cataraqui Region Conservation Area has issued a Level I Drought Condition. We support the CRCA’s advisory by issuing these water conservation tips.
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Metro Optic, Crosslake Fibre and Utilities Kingston to Build Fibre-Optic Cable from Montréal to Toronto
July 12, 2018The Maple Leaf Fibre cable system will have a terrestrial segment between Montréal, Ottawa, and Kingston, and a submarine segment through Lake Ontario between Kingston and downtown Toronto.
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Be a community lead testing volunteer
July 9, 2018Utilities Kingston tests the water in Kingston homes and businesses for lead every six months and is currently seeking 20 qualified property owners interested in participating in the regular, voluntary Community Lead Testing Program.
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Everything Drainage Workshop: protect your property from water issues
June 29, 2018Utilities Kingston invites homeowners to participate in a free workshop to help them manage excess water on their property and prevent basement flooding, and comply with the City of Kingston’s "Sewer Use By-law".
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Summer safety tips
June 28, 2018Health and safety is our number one priority. We want to share these summer safety tips from expert sources so that you and your family can be informed on every-day hazards.
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2017 annual reports now available online
June 26, 2018Utilities Kingston and Kingston Hydro are sharing 2017 online annual reports with the community.
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Website maintenance scheduled for Wednesday, June 20
June 18, 2018Please be advised that our websites are scheduled for maintenance at 6 PM on Wednesday, June 20.
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6,000 households to receive energy efficiency reports
June 15, 2018Utilities Kingston is mailing Powerful Insights reports to 6,000 customers to help them identify how to improve energy efficiency– and save money.
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Watering Restrictions Start June 15
June 15, 2018Help ensure reliable water supply, environmental sustainability and responsible infrastructure management by complying with outdoor watering restrictions from June 15 to September 15.
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Planned voice system maintenance, evening of June 8
June 8, 2018We are conducting planned maintenance on the voice system between 5 p.m. today and midnight. You may experience issues with calling our customer service line at 613-546-0000.
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Website maintenance scheduled for Wednesday, June 6
June 4, 2018Please be advised that our websites are scheduled for maintenance at 6 PM on Wednesday, June 6.
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Water outage planned for Sydenham Road area
May 31, 2018More than 250 homes and businesses will be impacted by a planned water outage from 10 a.m. to 5 p.m. on Friday, June 1.
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Reduce treated water use in central and east Kingston this Thursday
May 30, 2018Utilities Kingston is asking customers in the central and east areas of Kingston to conserve tap water this Thursday, May 31, from 7:30 a.m. to 4 p.m. The King Street Water Treatment Plant will be shut down to eliminate noise coming from this facility, which could otherwise interfere with an acoustic test.
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Utilities Kingston recognized as “Centre of Excellence”
May 30, 2018The Canadian Electricity Association (CEA) has recognized Utilities Kingston as a Centre of Excellence for a novel approach to transfer trip communications.
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Free Tours and Children’s Activities in the Water Conservation Garden
May 25, 2018Plan a visit to the Utilities Kingston award-winning Water Conservation Garden at 1211 John Counter Blvd. to see more than 100 types of plants that require less water.
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Is construction coming to your neighbourhood?
May 24, 2018Home and property-owners: see if Utilities Kingston and the City of Kingston are planning to make improvements in your neighbourhood this year. Use the interactive online map.
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Keech receives Municipal Employee Recognition Award
May 23, 2018On May 16, 2018, at the Greater Kingston Chamber of Commerce municipal reception, Jim Keech, president and CEO of Utilities Kingston, received the Municipal Employee of the Year Recognition Award.
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Prepare for high winds
May 4, 2018As we anticipate high winds this evening, Utilities Kingston offers information to help protect your home and safety.
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Utilities Kingston to inspect and rate hydrants to support fire protection
May 2, 2018Utilities Kingston has begun its annual fire hydrant inspection and flow-rating program to help support fire protection. During this work, residents may notice discoloured tap water or reduced water pressure and should be assured the water is still safe. They should run their cold water tap until it is clear.
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Gas rates, and electricity rates and periods for May 1
April 27, 2018The Ontario Energy Board announced that there will be little change to both time-of-use and tiered Regulated Price Plan electricity prices on May 1. Additionally, there will be no adjustments to the current Utilities Kingston gas rates at this time.
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Saturday, April 28 is the National Day of Mourning
April 27, 2018This day is dedicated to remembering those who have lost their lives, or suffered injury or illness due to a work-related tragedy. We also take time to recognize the many families and friends who have been deeply affected.
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Proactive replacement of end-of-life water heaters
April 25, 2018Utilities Kingston provides local, reliable water heater rentals in Kingston and the surrounding area. To ensure our customers have hot water when they need it, we are proactively replacing end-of-life water heaters.
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Utilities Kingston issues latest water quality reports
April 17, 2018Utilities Kingston has released the 2017 annual reports on drinking water quality. The reports are prepared in response to Ontario Regulation 170 of the Safe Water Drinking Act. Ontario has strict water quality standards, which Utilities Kingston continually meets and exceeds.
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Prepare for heavy rainfall and freezing rain
April 12, 2018As we anticipate heavy rainfalls and freezing rain over the next several days, Utilities Kingston offers some information to help protect your home and safety.
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Water filters can no longer be offered at your home: be wary of door-to-door activities
April 4, 2018Water filters and other products and services can no longer be offered at your home under new rules from Ontario. Utilities Kingston has been receiving reports of sales people going door-to-door, misrepresenting themselves as working on behalf of Utilities Kingston, the City of Kingston, or government.
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Prepare for heavy rains and high winds
April 3, 2018As we anticipate heavy rains and high winds into tomorrow, Utilities Kingston offers some steps you can take today to protect your home and safety.
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Jim Keech wins EDA award for dedicated service
March 28, 2018Our president and chief executive officer, Jim Keech, was recognized for outstanding and dedicated service to the electricity industry with the Chair's Citation from the Electricity Distributors Association on March 26 in Toronto.
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Delayed bills to be available online starting March 6
March 6, 2018Utilities Kingston has resolved a technical issue that resulted in a delay in issuing bills to approximately 18,000 customers.
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Delay in bills for some customers
March 1, 2018Due to a technical issue, Utilities Kingston is experiencing a delay in issuing bills to many of our customers.
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March is Fraud Prevention Month: recognize, reject and report fraud
February 28, 2018March is Fraud Prevention Month. Kingston Police and Utilities Kingston would like to remind the public that, on March 1, 2018, Ontario will ban unsolicited, door-to-door sales of certain products and services to better protect consumers from aggressive and misleading contract sales at the door.
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To ensure you can access our websites, update your browser
February 27, 2018We’re working to keep your personal information safe. We're updating our website encryption security in order to protect your personal information.
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Tips to stay safe this winter
February 12, 2018Review these safety tips to help protect your home, property and loved ones this season. Kingstonians concerned about the safety of a utility serviced by Utilities Kingston can call the 24-hour line at 613-546-1181.
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Regular phone lines unavailable from 6-7 PM, call 911 in emergency
January 29, 2018Due to planned maintenance on the voice system from 6-7 PM on Monday, January 29, we will be unable to accept inbound calls to our regular 24-hour emergency line during this time. If you need to reach us about a serious or potentially life-threatening utility emergency such as a natural gas leak or downed power line, call 911 immediately.
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Final notice: book your water meter replacement today!
January 18, 2018A technician from Neptune Technology Group may visit your home or business in order to replace end-of-life water meters. Affected homeowners have received a pamphlet and reminder notices in their mailbox.
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5,800 households to receive energy efficiency reports
January 9, 2018Utilities Kingston is mailing Powerful Insights reports to 5,800 customers to help them identify how to improve energy efficiency– and save money.
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Be a community lead testing volunteer
January 9, 2018Utilities Kingston tests the water in Kingston homes and businesses for lead every six months and is currently seeking 20 qualified property owners interested in participating in the regular, voluntary Community Lead Testing Program.
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Utilities Kingston invites input on public safety awareness
January 8, 2018Utilities Kingston will conduct a telephone survey over the next six to eight weeks in order to get input from the public on their understanding of electrical safety.
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Phone lines restored
January 8, 2018Our phone lines have been restored. For utility emergencies, call 613-546-1181, 24 hours a day. To speak with a customer service representative, call 613-546-0000, Monday to Friday, from 8 AM to 5 PM.
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Protect your plumbing from freezing
December 28, 2017We're hearing from concerned customers who are experiencing frozen water pipes, internal to their building, due to the very cold weather. To protect your property, understand the risk factors and know the preventative steps to take.
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Utility rates are changing, effective January 1
December 28, 2017Water, wastewater, natural gas and electricity rates are changing, effective January 1, 2018. Review this article to learn more.
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Bayridge overnight water work to take place Nov. 24
November 21, 2017Utilities Kingston is conducting overnight work in the area of Taylor Kidd Boulevard and Bayridge Drive to flow test the water distribution system. This work will take place from 12-4 AM on November 24.
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Understanding the ownership demarcation point
November 13, 2017The ownership demarcation point is where municipal-owned and maintained equipment ends and the property owner’s equipment begins. Utilities Kingston is responsible for maintaining and repairing equipment up to this ownership demarcation point.
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Stay safe during heavy rains and high winds
October 30, 2017With continuing heavy rains and strong winds, be prepared for utility issues. From traffic signal outages, to flooding, sewer overflows, power outages and downed powerlines, this article explains the steps you can take to stay safe.
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Time-of-use periods for electricity users changing November 1
October 27, 2017The Ontario Energy Board (OEB) is reminding households and small businesses that as of November 1, 2017, the time-of-use (TOU) price periods are changing.
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3,500 households to receive Utilities Kingston conservation reports
October 20, 2017This fall, Utilities Kingston is sending out Powerful Insights reports to 3,500 customers. The reports will help them identify how to conserve energy and save money.
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Kingston Hydro continues to perform strongly against provincial targets
October 2, 2017Kingston Hydro’s 2016 performance has, again, received high scores from the Ontario Energy Board (OEB) – the fourth year the energy regulator has issued a scorecard. The scorecard confirms that Kingston Hydro continues to perform strongly against provincial targets.
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Summer safety tips
August 21, 2017Health and safety is our number one priority. We want to share these summer safety tips from expert sources so that you and your family can be informed on every-day hazards.
Read more...about Summer safety tips -
Moving Can Be Chaos! Opening Your Account Is Easy
August 16, 2017There is so much to remember when moving in or out. Utilities Kingston wants to make your move as simple as possible. Open or close an account with us online at your convenience, any time, any day. Our online self-service form works nicely from a mobile device as well.
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Complaints of door-to-door sales - home water filtration systems
August 1, 2017Utilities Kingston is receiving reports from residents who have been approached by door-to-door water filtration system sales people who are misrepresenting themselves as being from Utilities Kingston or providing other false information.
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