The ownership demarcation point is where municipal-owned and maintained equipment ends and the property owner’s equipment begins. Utilities Kingston is responsible for maintaining and repairing equipment up to this ownership demarcation point.
It is the property owner’s responsibility to maintain and repair equipment beyond the ownership demarcation point. Utilities Kingston cannot perform work beyond the ownership demarcation point because the equipment is owned by the property owner.
We’ve put this page together to help explain typical demarcation points in Utilities Kingston’s service areas. You can use this information, along with the information contained in our terms of service, to know where your responsibility ends and ours begins.
Are you planning to make repairs to your equipment? Call Ontario One Call before you dig at 1-800-400-2255. It’s the law!
What do I do if electricity equipment is damaged?
If the damage is beyond the demarcation point, Utilities Kingston cannot restore power until you have had your service repaired by a licensed electrical contractor. Make sure that the electrical contractor you hire is licensed. Once the contractor has completed their work, they will arrange to have ESA inspect the site to ensure it is safe to reconnect. You can find a licensed electrician at www.esasafe.com or call 1-877-372-7233 (1-877-ESA-SAFE).
Once your repairs are completed and have been inspected, please contact us for a reconnection by telephone at 613-546-0000, Monday to Friday, from 8 AM to 5 PM.
Where is my Demarcation Point?
The diagrams below illustrate the typical utility services for residential homes. The configuration or ownership of lines, poles and connections can vary, for example depending on the type of service you have.
Learn more about the ownership demarcation point.