Need repairs to your underground equipment?
Call Ontario One Call before you or your contractor digs at 1-800-400-2255. It’s the law! Always use a licensed electrical contractor for electrical repairs.
The ownership demarcation point is where municipally-owned and maintained equipment ends and the property owner’s equipment begins:
- Utilities Kingston is responsible for maintaining and repairing equipment up to this ownership demarcation point.
- It is the property owner’s responsibility to maintain and repair equipment beyond the ownership demarcation point.
We’ve created this page to help explain typical demarcation points in Utilities Kingston’s service areas. You can use this information, along with the information contained in our terms of service, to understand where your responsibility ends and ours begins.
Where is my demarcation point?
The diagrams below illustrate demarcation for typical utility services for residential homes.
Water services ownership demarcation point (configurations may vary):
Wastewater services ownership demarcation point (configurations may vary):
Gas services ownership demarcation point (configurations may vary):
Configurations may vary
Overhead electricity services ownership demarcation point (the point of attachment is also the responsibility of the property owner) (configurations may vary):
Typical underground electricity services ownership demarcation point (conduit along the building wall is also the responsibility of the property owner) (configurations may vary):
What do I do if electricity equipment is damaged?
If the damage is beyond the demarcation point, Utilities Kingston cannot restore power until you have had your service repaired by a licensed electrical contractor. Make sure that the electrical contractor you hire is licensed. Once the contractor has completed their work, they will arrange to have ESA authorization to ensure it is safe to reconnect. You can find a licensed electrician at www.esasafe.com or call 1-877-372-7233 (1-877-ESA-SAFE).
Once your repairs are completed and have been authorized, please contact us for a reconnection by telephone at 613-546-0000, Monday to Friday, from 8 AM to 5 PM.