Water filters and other products and services can no longer be offered at your home under new rules from Ontario. Utilities Kingston has been receiving reports of sales people going door-to-door, misrepresenting themselves as working on behalf of Utilities Kingston, the City of Kingston, or government.

Kingston’s water is regularly tested, meets or exceeds quality standards and is completely safe to drink. While installing a home water filtration system remains the choice of the home owner, it is not required. When in doubt, don’t be afraid to shut the door. You can always call us to confirm the truth of any sales pitch.

Products and services that can no longer be offered or sold at your home (unless you initiate the transaction) include furnaces, air conditioners, air cleaners, air purifiers, water heaters, water treatment devices, water  purifiers, water filters, water softeners, duct cleaning services, or any good or service that performs or combines one or more of the above functions.

Already signed a contract? If you sign a contract for a restricted product and service, as a result of door-to-door marketing or due to misleading marketing materials left at your home, the contract will be considered void and you can keep the goods or services without obligation.

More information is available from our consumer awareness page.

Contact information

If someone comes to your door to sell these products and services, don’t be afraid to shut the door and call Consumer Protection Ontario at 1-800-889-9768.

Questions or concerns can also be addressed to customer service, Monday to Friday from 8 AM to 5 PM by calling 613-546-0000.