Complaints of door-to-door sales - home water filtration systems

August 01, 2017

Complaints of door-to-door sales - home water filtration systems

Utilities Kingston is receiving reports from residents who have been approached by door-to-door water filtration system sales people. These people are misrepresenting themselves as being from Utilities Kingston or providing other false information.

Utilities Kingston does not sell water filtration systems door-to-door and advises consumers to understand their rights and be wary when dealing with door-to-door sales people.

Customers are reminded:

  • Always make sure you get a business card and look at the salesperson’s ID badge first.
  • Ask to see their City-issued license to sell door-to-door in the City of Kingston.
  • Don’t share personal information (i.e., your gas or electricity bill) unless you are sure you want to sign a contract.
  • Carefully read the contract, disclosure statement and price comparison provided by the salesperson.
  • You do not have to let sales people in your home or even open your door. Remember, you have the right to ask sales people to leave your property.  If they don’t, then contact police.
  • The Consumer Protection Act gives you special rights when you buy something in your home (e.g., at your door) that costs more than $50. For example, you have the right to cancel a contract for any reason within a 10 calendar-day cooling-off period, with the exception of water heater contracts for which you have a cooling-off period of 20 days.

Learn more about your consumer rights.

Have you been approached by a door-to-door salesperson who concerned you? Contact 613-546-0000 to let us know during regular business hours, Monday to Friday from 8 a.m. – 5:00 p.m.

Please note: Utilities Kingston wants customers to know that Neptune Technology Group will visit homes and businesses in the Kingston in order to replace end-of-life water meters. Technicians will always be in uniform and carry Utilities Kingston contractor ID. Get more information about the water meter replacement program, and thanks for cooperating with Neptune technicians!

Safe, Quality Drinking Water

There are a series of filtration, treatment, monitoring and backup systems in place to continually supply high-quality drinking water to every home and business within the urban area of Kingston. Yearly drinking water quality reports detail how the systems operate. The latest drinking water quality reports were issued by Utilities Kingston on February 15 and are available at our page on water quality reports and at City Hall, 216 Ontario St.

The reports are prepared in response to Ontario Regulation 170 of the Safe Water Drinking Act. Ontario has strict water quality standards; Kingston continually meets and exceeds these standards.

The purchase of a home water filtration system, while not necessary for a safe supply of drinking water, remains the choice of the homeowner.